OneDesk
About OneDesk
OneDesk Pricing
Plans start at $9/user/month.
Starting price:
$11.99 per month
Free trial:
Available
Free version:
Not Available
Other Top Recommended Project Management Software
Most Helpful Reviews for OneDesk
10 Reviews
Magaly
Verified reviewer
Textiles, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
User review with one year of use
In general terms, it saves work by having two important functionalities in the same software.
PROSIt is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service.
CONSIt requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses.
Christine
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Flexible Application with a Strong Feature Set
We were very pleasantly surprised. I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own. The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests.
PROSWe are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system.
CONSWe allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already.
Reason for choosing OneDesk
Cost and Flexibility were two of our biggest determining factors.
Reasons for switching to OneDesk
We had a product that we built in house that needed to be sunset. This was our best option due to the complexity of our model which, again, makes our ability to utilize OneDesk more surpising. We also used some strictly PM software for managing our product development that we were able to replace.
Anonymous
51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
Using as a service desk but unfortunately not the most ideal
There is automated timesheet tracking for each tickets.
CONSPrice is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)
Flor
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
A project management solution
From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies.
PROSOne of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier.
CONSOne thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap.
Gabriela
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed July 2023
Review of about a leading management software
In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated.
PROSIts main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently.
CONSIt is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs.