Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
3.5 / 5
Value for Money
4.0 / 5
Customer Support
4.0 / 5
Functionality
4.0 / 5
Pros
"I like the ease of use, seamless integration with most major platforms, flexibility and value proposition. "
"I like that it has the capability to integrate with things like Salesforce and Jira, making it easier for users to complete multiple tasks in one spot. "
"Love all the functionality of reports, saved searches and custom fields. Easy to add fields and publish them to transaction pages. "
Cons
"the way to edit timesheets and projects, is a little bit confusing for someone who dealing with it for the first time."
"If you enter a wrong amount on an expense, you have to delete the record and create a new one. Sometimes not all of the tasks for time entry show up so I have to wait to use it via the computer."
"No cons! I am not familiar with other time systems but OpenAir seems to have it all! "
NetSuite OpenAir Reviews
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June 2020
Anonymous
Company Size: 10,000+ employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
June 2020
Best expensive and project management tool
Good software for maintaining expense and project time management and reporting tool.
Pros
Very easy to use and it is very easy to pull reports like time sheets and utilization in scheduled basis.Also easy to evaluate Vacation OFF timing of resource and it will help on OPEX cost estimations and tracking.overall user interface is good and easy to generate reports.easy to integrate with JIRA.
Cons
Not really much but sometimes I feel they can do little more improvements on user interface and sometime it is little time taking method for editing submitted time-sheets.
February 2021
Kyle from Abadie-Williams
Company Size: 11-50 employees
Industry: Oil & Energy
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2021
Great Time Keeping and PM Software
My overall experience has been great. The tool has reduced the time and energy needed to complete these often labor intensive and activities and freed up my time to do more value added work.
Pros
This software is perfect for time tracking, project management and invoicing for a professional services organization. It reduces administrative overhead time by seamlessly integrating all of these critical functions. By setting up your projects on the front-end, it allows your organization to more effectively manage your team and projects.
Cons
The software is an optimal solution for full integration for project management and administration; however, it did take some time to learn all of the idiosyncrasies of the tool. Once you get proficient, the software is a dream.
Reasons for Choosing NetSuite OpenAir
NetSuite offered the best overall integrated solution to solve my organization's needs.
January 2020
Jennie from Sigenics, Inc.
Company Size: 11-50 employees
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
January 2020
Good riddance!
Pros
My company used this software for almost 13 years. It wasn't completely awful, as evidenced by the fact that we stuck with it for as long as we did, but I don't have a lot of good things to say about it. It was visually appealing, and once you got the hang of it, the navigation became somewhat intuitive. That's about it.
Cons
This software is cumbersome and rigid, and there are so many simple functions that it can't do that it's hard to understand why wasted their time making everything else so complex. The customer service is AWFUL - long waits to talk to people who are reading from a script. Their online help forum, SuiteAnswers, is equally bad. Most of the information is ancient. However, as I think about it, that probably doesn't matter, because OpenAir hasn't made any significant changes to its platform for many years, despite the fact that they said over and over and over that an update was right around the corner. The very worst thing about it is the astronomically high price. For between 15 - 20 users we were paying over $20K/year. It was overwhelming to think about changing since we had so much data stored in the system, but we have finally taken the leap not to renew our contract and move to BigTime, and I couldn't be happier.
January 2021
Seray from Dap Yapı
Company Size: 1,001-5,000 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2021
Quite expensive project management software
NetSuite OpenAir is a quite expensive project management software which is not flexible for customizations according to our own internal project management requirements.
Pros
NetSuite OpenAir is great project management software especially for expense management and project time configurations. It has a great repoting feature that provides great insights about the project progress.
Cons
NetSuite OpenAir is not flexible for customizing according to our internal project management requirements. Ready project managmeent templates are not sufficient in terms of number and variation of features.
Reasons for Choosing NetSuite OpenAir
NetSuite OpenAir was the one with the more advance reporting tool.
Reasons for Switching to NetSuite OpenAir
NetSuite OpenAir had more powerful reporting tool.
February 2019
Lyubov from SAG
Company Size: 5,001-10,000 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
NetSuite OpenAir Review from an admin perspective
I'm very happy with OpenAir and the extend to which it could be customized to the needs of the specific corporate organization. It is designed to cover a lot of corporate processes which gives it the potential to make it a primary corporate tool.
Pros
One of the main advantages of OpenAir is extend to which it could be customized to the clients needs. It also can be eintegrated with other business systems that an organization uses - for example SAP. This is a huge advantage because it saves a lot of manual work especially for the accounting department.
Cons
OpenAir is not very user friendly. also its design is not enough intuitive. What is more the new GUI is very confusing for users used to the previous design. One more drawback is that the OpenAir mobile app is not very convenient. It needs further development to make it equally useful as the web app.
September 2018
Savannah from ChaiOne
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source
Ease-of-use
2.0
Functionality
4.0
September 2018
You can likely make OpenAir work for your needs
Pros
We've really been able to make OA work for us. We use it for resource allocation and planning, expense reimbursements, vacation and sick time submissions, as well as normal daily time tracking. The ability to do all of that in one system is nice. It's fairly customizable if you're tech savvy.
Cons
Despite constantly adjusting bookings and information in the OA system, it always seems like incorrect or outdated information sticks around. We've taken to calling them "OpenAir Gremlins". It's not a huge deal, because we know to discount the additional bookings, but it can be frustrating and make resourcing more difficult than it already is. It's also not the most user friendly. Filters allow for highly customizable content, which is great, but can be a bit clunky. Also the "save" vs "save and submit" buttons often leave us with unsubmitted time sheets or vacation requests.
October 2019
Christopher from FWI
Company Size: 201-500 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
October 2019
OpenAir review
Overall, I like the software and am anxious to see how they improve it next!
Pros
I like that it has the capability to integrate with things like Salesforce and Jira, making it easier for users to complete multiple tasks in one spot.
Cons
The UI still needs a bit of work. It is not easy to navigate through the platform and things are often "hidden" from plain sight.
December 2017
Kenneth from MRM//McCann
Company Size: 501-1,000 employees
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source
Ease-of-use
4.0
Functionality
4.0
December 2017
Great Timesheet Program
Pros
This is a pretty easy interface to navigate through to record and keep track of all your hours and PTO for projects.
Cons
It's difficult and not intuitive when it comes to trying to edit your hours after submitting your timesheet. It's also a little cumbersome that you can't record some of your hours ahead of time if you know you'll be on PTO.
February 2019
Anonymous
Company Size: 501-1,000 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
February 2019
Meh...
Pros
I've used mostly for time tracking, and not seen the admin access/reporting. However, from an end user perspective, it's basically the same as every other time tracking suite.
Cons
the UX seems a bit outdated compared to many others.
February 2018
Anonymous
Company Size: 501-1,000 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
1.0
Customer support
3.0
Functionality
2.0
February 2018
Buyer Beware
Has good billing functionality
Pros
Timesheet and expenses approval workflows. milestone and T&M billing rules.
Cons
WBS very difficult to work with. Reporting leaves much to be desired. Buggy, inconsistent behaviour. lacks functionality. slow/poor performance.
April 2019
Steve from Edifecs
Company Size: 201-500 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
April 2019
OpenAir makes project tracking easy
Overall, we have been pleased with the performance and functionality, as well as the support response when needed has been great.
Pros
I like the ease of use, seamless integration with most major platforms, flexibility and value proposition.
Cons
The feature that would be most helpful for us would be an additional column to input the baseline project hours and cost and have it be frozen. This way we could track changes in scope much easier.
July 2019
Alexa from Thermacell Repellents, Inc.
Company Size: 11-50 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
July 2019
Great DIY Solution
Pros
Love all the functionality of reports, saved searches and custom fields. Easy to add fields and publish them to transaction pages.
Cons
Creating reports is not always intuitive as you think it should be. For more complex reports you need to really understand where the data is coming from before you can create a report using it.
April 2019
Mihail from Edifecs Inc
Company Size: 501-1,000 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
April 2019
Great ERP system to solve our needs!
We had need to solve our revenue recognition and financial reporting and with NetSuite we did streamline the process and automated month-end closing process. Thanks,
Pros
Easy to operate, searching for a transaction is improved based on the other softwares and great ERP product.
Cons
The ability to connect with other softwares.
April 2018
Dana from Software AG
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
Great system for time sheet & expense reporting
Pros
Great system for time sheet & expense reporting - very easy to use once you get the hang of it. Proxy access rights work seamlessly.
Cons
A little labor intensive, but you can format the system to pre-populate some fields to make data entry smoother.
August 2017
Kendal from Anexinet Corp
Company Size: 201-500 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source
Ease-of-use
3.0
Functionality
3.0
August 2017
Almost There
My PM's choose to use this tool only for Resource & Time Management. I'm having a hard time getting them to use this as a Project Management Tool.
Pros
Resource Management through Bookings - I can easily see what my Resource's utilization & Bench time is.
Cons
Projects and Bookings could be connected better. Reporting could benefit with more complex reporting. Resource Management Planner view could use a zoom in feature. Project Task Management could be more complex.
August 2018
Brenda from Superion
Company Size: 501-1,000 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
3.0
August 2018
OpenAir review
Pros
Can access from your phone to enter\submit time and expenses
Cons
If you enter a wrong amount on an expense, you have to delete the record and create a new one. Sometimes not all of the tasks for time entry show up so I have to wait to use it via the computer.
April 2019
Patricia from Claro Healthcare
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
3.0
Functionality
3.0
April 2019
OpenAir Review
Pros
Ability to customize to our needs for the user view and the different user levels
Cons
Integration between other systems and the ability to make changes after an integration has been completed.
February 2021
Aaron from Quorum
Company Size: 501-1,000 employees
Industry: Oil & Energy
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
4.0
Customer support
1.0
Functionality
1.0
February 2021
Terrible Application
Just a terribly put together application, I think it has potential but someone fell short of development.
Pros
Tracking project progress and time is the only thing this is good for. Heaven forbid you forget something and you have to start all over.
Cons
This application is not good, so many missing features and it's only good for tracking your time and project updates. You have to refresh every change, it erases everything if you forgot to add something. Out of 5 stars I'd give it a half star if possible
Reasons for Switching to NetSuite OpenAir
Company was acquired and switched to Netsuite
January 2019
mohamed from Vodafone
Company Size: 10,000+ employees
Industry: Telecommunications
Time Used: Less than 12 months
Review Source: GetApp
Ease-of-use
5.0
Value for money
4.0
Functionality
5.0
January 2019
openair cloud version is very easy to use
Pros
- Easy to use. - Centralized location make booking and timesheets, so we can generate reports about how the resources are utilized during the week. - also we use it to book a vacation so it can be easily tracked. - you can also check the current projects and the time spend on each project which helps in identifying the areas which need improvement within the org
Cons
the way to edit timesheets and projects, is a little bit confusing for someone who dealing with it for the first time.
June 2018
Anonymous
Company Size: 501-1,000 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
June 2018
Great software for PM, time & expense
Pros
Great at tracking time & expense. Easy to use to keep track of projects & resources on the projects. Able to do T&M billing easily
Cons
Reporting capabilities somewhat limited and hard to integrate with our other software - overall just lacks customization ability
January 2018
Christian from Transactis
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
January 2018
Great PM tool, but too many features for my needs.
Time tracking, resource management
Pros
I like the many different options it presents for setting up projects and assigning resources. Also, great way to track time and progress bill.
Cons
If you are a small company, the assigning of resources can be frustrating, as we are an all hands on deck organization, so resources are often double booked, which can create confusion in OpenAir.
October 2017
Jonathan from GE Healthcare
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
October 2017
Great tool but lacked some data integrations
Pros
Robust features that we could leverage across our services business. Provided scheduling tools that allowed for visibility into areas of high and low utilization for scheduling.
Cons
Lack of integration to the project financials. We struggled with integrating the contract data into the project so we could track profitability real time.
July 2017
Michael from Computer & Network Security
Company Size: 501-1,000 employees
Industry: Security and Investigations
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
July 2017
its a typical tracking app
transparent time tracking
Pros
it helps track all client billable hours and notes and can pull in data from SFDC. I can break out hours per day and comment per each
Cons
not as customizable as I would like. I wish we could turn some of the "features" off. Forcing comments makes my time entry quite tedious
January 2019
Molly from Sequoia Ecological Consulting, Inc.
Company Size: 11-50 employees
Industry: Environmental Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
4.0
Functionality
2.0
January 2019
OpenAir is NOT Fully Integrated w/ NetSuite
Pros
The customer support team has been great, likely because we have had so many issues.
Cons
The usability, the fact that is was advertised and sold to us as fully integrated with NetSuite (it's parent company which houses all financials) and the increasingly common issues that arise for no reason.
August 2013
Rakesh
Time Used: Free Trial
Review Source: GetApp
August 2013
Professional Services Automation Made Simple
NetSuite OpenAir is an excellent solution that combines a comprehensive approach with convenience. Thanks to its integration and customization capabilities, it also extends typical PSA solutions and makes it easy for PSA organizations to track their efforts and be more successful. Integration with multiple CRM and ERP systems at the front end and back end ensures extensibility and easier processing of routine tasks
Pros
specific customizations within the solution makes it an interesting and innovative solution. For example, the solution integrates with iPhones and iPads.
January 2019
Emilio from Tacit Knowledge
Company Size: 51-200 employees
Industry: Internet
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Functionality
3.0
January 2019
Pretty standard as timesheet tools go.
Pros
Set up for first use was mostly pain free.
Cons
setting up the same timesheet over and over again is a bit of a chore. There is no memory of what you did the last time you used it.
September 2018
Gina from Hill Holliday
Company Size: 501-1,000 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
September 2018
Great for time tracking and reporting!
Pros
OpenAir is user friendly and integrates with multiple in house systems.
Cons
No cons! I am not familiar with other time systems but OpenAir seems to have it all!
December 2018
Anonymous
Company Size: 501-1,000 employees
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
December 2018
strong PSA tool
Pros
* strong PSA tool which covers most of the project management aspects including task management, scheduling, resource management, timesheet, billing and invoicing, expense management, revenue tracking etc.
Cons
* UI needs improvement as navigation in resource scheduling and project budgeting takes longer time
December 2018
Anonymous
Company Size: 51-200 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Functionality
4.0
December 2018
Hard to use but good features
Painful at first, and even still to this day, but data is all organized and clean.
Pros
Great features and tracking of expenses, time, etc. Secure, we used it with SSO Mobile app
Cons
So hard to get used to. Not intuitive. Things aren't where you would expect them to be. Slow at times.
September 2016
Ron from Peer5
Company Size: 2-10 employees
Industry: Internet
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
September 2016
October 2019
Daniel from Sikich
Company Size: 1,001-5,000 employees
Industry: Accounting
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
October 2019
OpenAir is a great new tool for project accounting
After implementation this is a great tool for project accounting and I would recommend to anyone where project accounting is a large part of business.
Pros
NetSuite has added so many great features with OpenAir. The original Projects in NetSuite were not very robust but this tool handles so many processes.
Cons
It can be difficult to keep buying addons for your NetSuite instance. The OpenAir module requires implementation and cannot just be plugged in.