NetSuite OpenAir

NetSuite OpenAir

3.97

(34)

best for

  • Project Management
  • Best For All Business Sizes
  • Supports Multiple Platforms

what reviewers say

  • Good value for money
  • Good ease of use
  • Good functionality

What is NetSuite OpenAir?

NetSuite OpenAir offers buyers a collection of applications designed to support every stage of the professional services delivery lifecycle. Offered as Software-as-a-Service, the platform includes applications to manage projects, resources, expenses, and timesheets. There are additional applications for billing and invoicing and project accounting, as well as analytics; the system is also optimized for mobile usage. NetSuite OpenAir Connect allows users to sync the web-based platform with a company's existing front- and back-office systems. NetSuite OpenAir was developed to support the needs of professional services firms in any vertical, but is best suited to larger organizations with more than 500 employees. Companies with under 500 employees should look to NetSu... read more
Resource Management
Resource Management
Real-Time Dashboards
Real-Time Dashboards
Project Portfolio View
Project Portfolio View
Customized Invoice with Approvals
Customized Invoice with Approvals
Resource Scheduling View
Resource Scheduling View
Resource Staffing Plans & Requests
Resource Staffing Plans & Requests
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User Review Highlights

3.97

34 Reviews

5
13
4
13
3
3
2
4
1
1
3.5

Ease-of-use

out of 5
3.5

Customer Support

out of 5
3.5

Value for money

out of 5
3.5

Functionality

out of 5
  • icon"Tracking project progress and time is the only thing this is good for. Heaven forbid you forget something and you have to start all over."
  • icon"The software is fairly streamlined to be able to move quickly and process recurring tasks in such a way that non-accounting staff can be comfortable in the UI too."
  • icon"I like the ease of use, seamless integration with most major platforms, flexibility and value proposition."
  • icon"If you are a small company, the assigning of resources can be frustrating, as we are an all hands on deck organization, so resources are often double booked, which can create confusion in OpenAir."
  • icon"The drop downs didn't toggle well and data would have to be refreshed all together to get the correct information in the drop down in case you wanted to see a different client."
  • icon"Lack of integration to the project financials. We struggled with integrating the contract data into the project so we could track profitability real time."

Read user reviews

How much does NetSuite OpenAir cost?

Professional Suite for SMB business starts at $399/month + $49/user/month Enterprise Suite which includes Resource Management is $899/month + $49/user/month

Starting price

$399.00 per month

Free trial

Not Available

Free version

Not Available

Which features does NetSuite OpenAir offer?

Top NetSuite OpenAir features and user ratings for each are:

Portfolio Management
Reporting/Analytics
Prioritization
Resource Management
3.0 (3)
Collaboration Tools
Time & Expense Tracking
3.5 (4)
Gantt/Timeline View
Billing & Invoicing
3.7 (3)
Client Portal
Project Management
Quotes/Estimates

This data is sourced from real user reviews, to provide you with unbiased context from people who actually use NetSuite OpenAir.

How easy is NetSuite OpenAir to use and deploy?

NetSuite OpenAir supports multiple deployment options, including: Cloud, SaaS, Web-based, iPhone, iPad, Android, Windows, Mac.

People who reviewed this software give it a 3.5 star rating for ease-of-use.

What do verified users say about NetSuite OpenAir

3.97/5 out of 34 Reviews

Showing 1 - 5 of 34 reviews

Anonymous

Company size: 10,000+ employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2020

Best expensive and project management tool

Good software for maintaining expense and project time management and reporting tool.

Pros

Very easy to use and it is very easy to pull reports like time sheets and utilization in scheduled basis.Also easy to evaluate Vacation OFF timing of resource and it will help on OPEX cost estimations and tracking.overall user interface is good and easy to generate reports.easy to integrate with JIRA.

Cons

Not really much but sometimes I feel they can do little more improvements on user interface and sometime it is little time taking method for editing submitted time-sheets.

Kyle

Company size: 11-50 employees

Industry: Oil & Energy

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

Great Time Keeping and PM Software

My overall experience has been great. The tool has reduced the time and energy needed to complete these often labor intensive and activities and freed up my time to do more value added work.

Pros

This software is perfect for time tracking, project management and invoicing for a professional services organization. It reduces administrative overhead time by seamlessly integrating all of these critical functions. By setting up your projects on the front-end, it allows your organization to more effectively manage your team and projects.

Cons

The software is an optimal solution for full integration for project management and administration; however, it did take some time to learn all of the idiosyncrasies of the tool. Once you get proficient, the software is a dream.

Reasons for choosing NetSuite OpenAir

NetSuite offered the best overall integrated solution to solve my organization's needs.

Jennie

Company size: 11-50 employees

Industry: Electrical/Electronic Manufacturing

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

January 2020

Good riddance!

Pros

My company used this software for almost 13 years. It wasn't completely awful, as evidenced by the fact that we stuck with it for as long as we did, but I don't have a lot of good things to say about it. It was visually appealing, and once you got the hang of it, the navigation became somewhat intuitive. That's about it.

Cons

This software is cumbersome and rigid, and there are so many simple functions that it can't do that it's hard to understand why wasted their time making everything else so complex. The customer service is AWFUL - long waits to talk to people who are reading from a script. Their online help forum, SuiteAnswers, is equally bad. Most of the information is ancient. However, as I think about it, that probably doesn't matter, because OpenAir hasn't made any significant changes to its platform for many years, despite the fact that they said over and over and over that an update was right around the corner. The very worst thing about it is the astronomically high price. For between 15 - 20 users we were paying over $20K/year. It was overwhelming to think about changing since we had so much data stored in the system, but we have finally taken the leap not to renew our contract and move to BigTime, and I couldn't be happier.

Anonymous

Company size: 5,001-10,000 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Functionality

out of 5

April 2022

Good project management tool with limitations

Pros

It’s a great tool to manage projects, resources, submit timesheets and invoice clients

Cons

It’s not very user friendly and financial management lacks a lot of functionalities such as producing customer reports which has to be done manually

Savannah

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
4

Functionality

out of 5

September 2018

You can likely make OpenAir work for your needs

Pros

We've really been able to make OA work for us. We use it for resource allocation and planning, expense reimbursements, vacation and sick time submissions, as well as normal daily time tracking. The ability to do all of that in one system is nice. It's fairly customizable if you're tech savvy.

Cons

Despite constantly adjusting bookings and information in the OA system, it always seems like incorrect or outdated information sticks around. We've taken to calling them "OpenAir Gremlins". It's not a huge deal, because we know to discount the additional bookings, but it can be frustrating and make resourcing more difficult than it already is. It's also not the most user friendly. Filters allow for highly customizable content, which is great, but can be a bit clunky. Also the "save" vs "save and submit" buttons often leave us with unsubmitted time sheets or vacation requests.

Showing 1 - 5 of 34 reviews

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