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NetSuite OpenAir Software


11 reviews(4.0/5)
11 reviews(4.0/5)

NetSuite SRP is used by professional services organizations to optimize their project-based operations. The software offers integrated project management, resource management, project-based accounting and time & expense tracking applications.

Users can connect their PSA with their customer relationship management or accounting systems to get a holistic view of the company’s services. The system provides billing and project accounting functionality and it integrates with almost every CRM, ERP, HR and payroll application. Professional services firms that need to manage their entire business life cycles might also consider NetSuite SRP (Services Resource Planning).

While the software can be used by any small to the enterprise-level professional service organization, their ideal customer has at least 50 employees and is looking for a full PSA suite. The software also fits software/IT, consulting, media/creative and healthcare service-based companies. NetSuite SRP is a completely SaaS-based solution that is accessible from any web browser, operating system or mobile device.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

11 Reviews of NetSuite Services Resource Planning (SRP)

Showing 1 - 11 of 11

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  • Samanth from Moakler Wealth Management

    Specialty: Insurance

    Number of employees: 2-10 employees

    April 2018

    Loaded with Features and Options

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Has a lot of features and options for setting up projects and resources. It also has a really good time sheet program.

    Cons

    We found it had slow/poor performance. It was very buggy and the reports were lacking. They could contain more detailed information.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Nathaniel from MRM//McCann

    Specialty: Other

    Number of employees: 501-1,000 employees

    November 2017

    Confusing, but effective.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Just an employee who records time using this tool, so I don't get to use all of the functionality, but I'd say from my standpoint it's a generally okay tool. Minor frustrations don't hinder it, though there's room for improvement.

    Pros

    The ability to see time accruals and organize time by category is fantastic. It really helps to make it through projects efficiently, and the reporting helps everyone in the company. It's lean, and the interface makes sense for the most part.

    Cons

    Having to rely on others to add to categories results in human error usually, meaning time can't be reported unless everyone's game is on point. There aren't ways to prod people with reminder emails if they don't respond either so it might be weeks for something to get approved, and by the it's too late - unless you can see your representative in person.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer
    LinkedIn icon

    Number of employees: 11-50 employees

    June 2017

    That owsome app

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This very easy to use & help full for manage a/c. This app use any one very easily & any time & amy where.

    Cons

    some time is very boring to use like a normal app so kindly updated some features like dashboard & looking attractive.

    Review Source: GetApp
  • Verified Reviewer
    LinkedIn icon

    Number of employees: 201-500 employees

    March 2017

    Solid Project Management tool fully embedded in NetSuite

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    NetSuite SRP is our choice for management of resources and financials on projects. The comprehensive integration with NetSuite financial accounting and the large automation possibilities allow us to manage about 20 projects per operations officer. Project resources clock their time, expenses, and travel orders directly in NetSuite, Project Managers produce the invoice and review profitability, and Accountants and Controllers see the according invoices, supplier bills, expense reports, and journals for accruals and exchange rate adjustments trickle in on the GL.

    Pros

    powerful invoicing and revenue management functionalities based on charges
    fully integrated with NetSuite ERP (reporting on projects in every financial report)
    large automation possibilties

    Cons

    standard forms overloaded
    more reports required (especially on resource utilisation)

    Review Source: GetApp
  • Justin from Energy company

    Specialty: Energy

    Number of employees: 501-1,000 employees

    October 2016

    Above Average in a good way

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Let me just start by saying I have used two similar systems so I have only one other competitor to compare them to. This being said, I believe the ease of use with this is a bit better. I have seen people fumble with this for the first week as a newbie, but there is a short learning curve after you dive in.

    Pros

    Agility of the platform.

    Cons

    Limited platform support. If you are running mainstream system setups then it's probably not an issue.

  • Jeffrey from The Slattery Media Group

    June 2015

    Publishing company (MAC). One stop solution, flexible and powerful. Been great for our business.

    Ease-of-use
    Quality
    Support

    Pros have been its adaptability, its powerful search and reporting functions and the ability to engage all staff in its usage. Being MAC based here the ERP options were somewhat limited. Also the Suitetalk functions and connectivity to other parts of the business. No major cons. Would recommend this software.

    Review Source: Capterra
  • Erin from UCG

    May 2014

    Flexible ERP System

    Ease-of-use
    Quality
    Support

    I have worked with other large ERP systems in the past. Comparatively speaking, Netsuite is very flexible and easy to customize. Our instance is highly customized and we're still able to easily support and upgrade twice a year with minimal issues. My only complaint recently is minor performance issues; which I know is a current focus of Netsuite's.

    Review Source: Capterra
  • Shahrooz from Daston Corporation

    April 2014

    NetSuite integrated solution

    Ease-of-use
    Quality
    Support

    NetSuite is a great ERP for running your entire company on. The integration between the front office (CRM, quoting, marketing, support management) and backoffice (accounting, project management, inventory) can save a tremendous amount of time by eliminating duplicate entries and providing great insight into your customers. The platform is extremely flexible and uses standard technology like Javascript to customize. Over the years the product has become more complicated as a result of adding in more modules and features, however once implemented and trained the ROI should be realized quickly.

    Review Source: Capterra
  • Doug from CGS

    Specialty: Accounting/Taxes

    April 2014

    Choosing NetSuite was the worst decision we have made in 5 years.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    There is very little that we have been impressed with, but the invoicing process in OpenAir is functional.

    Cons

    The reporting is completely non-intuitive, and because of all the various settings, it can be very complex to develop very simple reporting that comes standard with other systems that cost a fraction of what NetSuite and OpenAir do.

  • Felix from Q Research Solutions

    September 2013

    NetSuite ERP

    Ease-of-use
    Quality
    Support

    Its highest asset is its ability to service all aspects of the your business in one package. From the initial CRM and Sales management to project workflow and resource management to billing and all financial reporting. You have the ability to see these touch points historically as they occur and through KPIs. Scripting can be used to customize any data or reporting needs. Some needed enhancements include: ability to generate PDF forms on project records, ability to generate overall project profitability that includes labor and out of pocket costs in one report, better integration with outlook email and calendar. Currently without NetSuite we would definitely require more staff to process requests and address our day to day needs from our internal clients.

    Review Source: Capterra
  • Marco from CP Business

    Number of employees: 2-10 employees

    February 2018

    Quality
    Support
    N/A
    This review was submitted organically. No incentive was offered
    Review Source: GetApp
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