NetSuite OpenAir Software

4.05 / 5 (21)

Our advisors have recommended this product 106 times in the last 30 days

About NetSuite OpenAir


NetSuite OpenAir offers buyers a collection of applications designed to support every stage of the professional services delivery lifecycle. Offered as Software-as-a-Service, the platform includes applications to manage projects, resources, expenses, and timesheets. There are additional applications for billing and invoicing and project accounting, as well as analytics; the system is also optimized for mobile usage. NetSuite OpenAir Connect allows users to sync the web-based platform with a company's existing front- and back-office systems.

NetSuite OpenAir was developed to support the needs of professional services firms in any vertical, but is best suited to larger organizations with more than 500 employees. Companies with under 500 employees should look to NetSuite SRP (Services Resource Planning), which offers similar functionality that has been tailored to smaller buyers.

NetSuite's collection of PSA solutions are currently utilized by more than 1,500 professional service companies worldwide, both small and large.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

21 Reviews of NetSuite OpenAir

Average User Ratings

Overall

4.05 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(6)

4 stars

(12)

3 stars

(1)

2 stars

(2)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 21 reviews

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September 2018

Savannah from ChaiOne

Company Size: 11-50 employees

Review Source


Ease-of-use

2.0

Functionality

4.0

September 2018

You can likely make OpenAir work for your needs

Pros

We've really been able to make OA work for us. We use it for resource allocation and planning, expense reimbursements, vacation and sick time submissions, as well as normal daily time tracking. The ability to do all of that in one system is nice. It's fairly customizable if you're tech savvy.

Cons

Despite constantly adjusting bookings and information in the OA system, it always seems like incorrect or outdated information sticks around. We've taken to calling them "OpenAir Gremlins". It's not a huge deal, because we know to discount the additional bookings, but it can be frustrating and make resourcing more difficult than it already is.
It's also not the most user friendly. Filters allow for highly customizable content, which is great, but can be a bit clunky. Also the "save" vs "save and submit" buttons often leave us with unsubmitted time sheets or vacation requests.

February 2019

Lyubov from SAG

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

NetSuite OpenAir Review from an admin perspective

I'm very happy with OpenAir and the extend to which it could be customized to the needs of the specific corporate organization. It is designed to cover a lot of corporate processes which gives it the potential to make it a primary corporate tool.

Pros

One of the main advantages of OpenAir is extend to which it could be customized to the clients needs. It also can be eintegrated with other business systems that an organization uses - for example SAP. This is a huge advantage because it saves a lot of manual work especially for the accounting department.

Cons

OpenAir is not very user friendly. also its design is not enough intuitive. What is more the new GUI is very confusing for users used to the previous design. One more drawback is that the OpenAir mobile app is not very convenient. It needs further development to make it equally useful as the web app.

April 2018

Dana from Software AG

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Great system for time sheet & expense reporting

Pros

Great system for time sheet & expense reporting - very easy to use once you get the hang of it. Proxy access rights work seamlessly.

Cons

A little labor intensive, but you can format the system to pre-populate some fields to make data entry smoother.

December 2017

Kenneth from MRM//McCann

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4.0

Functionality

4.0

December 2017

Great Timesheet Program

Pros

This is a pretty easy interface to navigate through to record and keep track of all your hours and PTO for projects.

Cons

It's difficult and not intuitive when it comes to trying to edit your hours after submitting your timesheet. It's also a little cumbersome that you can't record some of your hours ahead of time if you know you'll be on PTO.

August 2017

Kendal from Anexinet Corp

Company Size: 201-500 employees

Review Source


Ease-of-use

3.0

Functionality

3.0

August 2017

Almost There

My PM's choose to use this tool only for Resource & Time Management. I'm having a hard time getting them to use this as a Project Management Tool.

Pros

Resource Management through Bookings - I can easily see what my Resource's utilization & Bench time is.

Cons

Projects and Bookings could be connected better. Reporting could benefit with more complex reporting. Resource Management Planner view could use a zoom in feature. Project Task Management could be more complex.

August 2018

Brenda from Superion

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

August 2018

OpenAir review

Pros

Can access from your phone to enter\submit time and expenses

Cons

If you enter a wrong amount on an expense, you have to delete the record and create a new one. Sometimes not all of the tasks for time entry show up so I have to wait to use it via the computer.

April 2019

Patricia from Claro Healthcare

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

April 2019

OpenAir Review

Pros

Ability to customize to our needs for the user view and the different user levels

Cons

Integration between other systems and the ability to make changes after an integration has been completed.

February 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

February 2019

Meh...

Pros

I've used mostly for time tracking, and not seen the admin access/reporting.
However, from an end user perspective, it's basically the same as every other time tracking suite.

Cons

the UX seems a bit outdated compared to many others.

January 2019

mohamed from Vodafone

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

January 2019

openair cloud version is very easy to use

Pros

- Easy to use.
- Centralized location make booking and timesheets, so we can generate reports about how the resources are utilized during the week.
- also we use it to book a vacation so it can be easily tracked.
- you can also check the current projects and the time spend on each project which helps in identifying the areas which need improvement within the org

Cons

the way to edit timesheets and projects, is a little bit confusing for someone who dealing with it for the first time.

June 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

June 2018

Great software for PM, time & expense

Pros

Great at tracking time & expense. Easy to use to keep track of projects & resources on the projects. Able to do T&M billing easily

Cons

Reporting capabilities somewhat limited and hard to integrate with our other software - overall just lacks customization ability

January 2018

Christian from Transactis

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2018

Great PM tool, but too many features for my needs.

Time tracking, resource management

Pros

I like the many different options it presents for setting up projects and assigning resources. Also, great way to track time and progress bill.

Cons

If you are a small company, the assigning of resources can be frustrating, as we are an all hands on deck organization, so resources are often double booked, which can create confusion in OpenAir.

October 2017

Jonathan from GE Healthcare

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

October 2017

Great tool but lacked some data integrations

Pros

Robust features that we could leverage across our services business. Provided scheduling tools that allowed for visibility into areas of high and low utilization for scheduling.

Cons

Lack of integration to the project financials. We struggled with integrating the contract data into the project so we could track profitability real time.

February 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

1.0

Customer support

3.0

Functionality

2.0

February 2018

Buyer Beware

Has good billing functionality

Pros

Timesheet and expenses approval workflows. milestone and T&M billing rules.

Cons

WBS very difficult to work with. Reporting leaves much to be desired. Buggy, inconsistent behaviour. lacks functionality. slow/poor performance.

July 2017

Michael from Computer & Network Security

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

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