--- title: "IBM Targetprocess Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of IBM Targetprocess. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if IBM Targetprocess is a good fit for you!" source_url: "https://www.softwareadvice.com/project-management/targetprocess-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Project Portfolio Management Software](https://www.softwareadvice.com/project-management/ppm-comparison/) / [IBM Targetprocess](https://www.softwareadvice.com/project-management/targetprocess-profile/) / IBM Targetprocess Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/targetprocess-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/targetprocess-profile/alternatives/) # IBM Targetprocess User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 544 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.6/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 316 reviews (58%) - 4 stars: 200 reviews (37%) - 3 stars: 26 reviews (5%) - 2 stars: 1 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - Targetprocess offers a lot of cool features that helps to small businesses to manage their project. - Some clients had other requirements and TP was easily able to handle what we needed as we expanded it's usage into sprint planning, daily check in, project planning, releases, automated reporting, etc. - I like how flexible TP is, and how it allows the whole team to keep track of projects, tasks, events in the making as well as course scheduling, purchase requests and orders, follow-up's - basically anything and everything we need to keep tabs on in order to ensure smooth workflow in the company as a whole. When I started working with it, I used to think about it as the less hip version of Trello, although admittedly this does justice neither to TP, nor to Trello. ### Most mentioned cons - Connecting to third party tools such as SalesForce and Azure Dev Ops is extremely difficult. - Using the API was a bit tricky when we needed to dynamically update stuff. - There was a lack of integrations with other productivity and deployment tools at our company ## IBM Targetprocess customer reviews Showing reviews 1-25 of 544 (page 1). ### Incredible customisation - no matter how strange your business is, this can be made to fit - Overall rating: 5/5 - Reviewer: Phil H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The scope for customisation is wide open. There's an active developer community and the team at TargetProcess invariably respond quickly with a can-do attitude, no matter how in-depth or niche the request is. #### Cons Some non-technical users report difficulty in navigating the interface, there being many different ways to complete the same task and lots of detail shown at once. I do not personally find this an issue, but it's something to bear in mind if you're planning a roll-out. --- ### Powerful agile project management tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered We started small with one client and project, then slowly added all our clients and projects. Some clients had other requirements and TP was easily able to handle what we needed as we expanded it's usage into sprint planning, daily check in, project planning, releases, automated reporting, etc. What I like best is the confidence it gives me that it will be able to grow with our needs into the future. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As our organization continues to grow and have more complex needs, Targetprocess can easily handle whatever our needs are and helps us to grow using standardized methods no matter the project. Also, we have many creative people in the tool and it's user friendly for the non-technical types too. #### Cons It's great power can also be a weakness, as getting it setup and configured requires planning offline, team alignment and understanding before moving the workflow to a digital tool like Targetprocess. Having someone who understands Agile and programming is best to get this setup for you as its so customizable it can be intimidating. #### Reasons for choosing IBM Targetprocess Jira was too technical for our non-technical users, such as account managers, creative, copywriters, and media people. #### Reasons for switching to IBM Targetprocess We migrated from Waterfall to Agile PM Methodology. --- ### Target Process works great for non software projects - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The extreme degree of customization that is supported by this product is excellent. I have created dozens of process queues and pipelines for customized business processes that have nothing to do with software engineering. The ability to replace the software-development terminology with other more pertinent monikers is excellent. Sales pipeline? Check. Quote tracker? Check. Business process tracker? Check. Service tracker? Check. Construction project pipeline? Check. Ordering pipeling? Check. The web-hosted version of Target Process is outstanding for a small company that wants sophisticated collaboration software without a dedicated IT staff. #### Cons Ability to generate local back-ups is not intuitive. #### Reasons for switching to IBM Targetprocess needed more features. --- ### Excellent alternative to JIRA - Overall rating: 5/5 - Reviewer: Aaron S. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We used JIRA for several years and it's good, but the lack of proper integrated hierarchy means organising 10,000+ items is just impossible. Even 3rd party plugins dont help much. The UI is slow and unattractive and after 6 months trying to get JIRA Porfolio to work (a cool idea!) I could never get it to and the response from Atlassian was disappointing overall. The UI is much, much better in Target Process and #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros * Responsive UI * Adding many stories at once is easy so doesn't interrupt your flow * Incredible customer support responsiveness * Dashboards are 10x better than anything in JIRA * Reports are built in and very well designed, things you have to buy from 3rd parties in JIRA (if you even can) #### Cons * Roadmapping is harder than it looks, some planning features missing means i can't throw away my gantts just yet but it's getting close * Search results have way too much white space, can be hard to find exactly what you're looking for - JIRA was better at this * Difficult to learn the filtering side of things for anything more than basic needs (but their customer support team are amazingly supportive on this, even writing a script for me immediately to address my individual need). Oh, this is meant to be the con section isn't it. ;-) * Workflows aren't quite as customisable as JIRA, such as setting triggers and custom screens #### Reasons for choosing IBM Targetprocess Price, featureset, ease of use #### Reasons for switching to IBM Targetprocess * wanted faster and cleaner UI and larger hierarchy support --- ### Awesome product for the right cases - Overall rating: 4/5 - Reviewer: Bruno B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TP helped us a lot to manage a complex project that had many teams working in parallel in a large product roadmap. My conclusion was that to be worth the investment the teams should take advantage of all the features and metrics that it can generate. Depending on client's project management in some cases it was not possible to use correctly sprints and generate metrics. In those cases we ended migrating to other tool (such as Trello). #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros Tons of good features Very flexible and powerful #### Cons Expensive for companies in Brazil As we are a consulting company, there wasn't a good (and cheap) way to add clients to the projects with the ability to add comments to cards without purchasing a license. In some cases there were more than 10 people involved in the project that would have very small interactions. It would not make sense to purchase licenses for everyone. #### Reasons for choosing IBM Targetprocess After watching some videos it seemed we liked a lot the flexibility to create our custom processes. Being able to have cards automatically moving across teams depending on their status was very nice. #### Reasons for switching to IBM Targetprocess We started working with larger projects that required a better control of the roadmap and we also wanted to have better metrics about our teams and deliveries. --- ### Target Process is one of the strongest project management tools available - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If we were going to start a business today or if I had 1-2 months for setup and on boarding, I would strongly consider Target Process to run the project management just because of the large number of options for structuring the workflow and reporting metrics. I would compare it most to Jira classic projects, but more user friendly. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros At first glance, you can do anything you want with Target Process. It is geared to set up workflows and views the way you want them to perfectly fit your business structure. The more time our team spent in Target Process, the more we realized how it is extremely customizable. Of all of the Project Management tools I have viewed (which is a lot) I have never seen one that would allow you to created as many variations of a project view and related reports as Target Process. #### Cons With all of the customization possible, it is very daunting to get it set up and running. The only reason we did not stick with it long-term is because we had a hard deadline to change project management software, and could not onboard everyone fast enough. Other than that, the only things "missing" are things like bulk edit or moving tasks to a different project. Very minor things. #### Reasons for switching to IBM Targetprocess Mavenlink is more than double the monthly user price than Target Process with many less features. --- ### A strong Agile and multiproject companion tool - Overall rating: 5/5 - Reviewer: Marco S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have introduced Targetprocess during 2017 year since we have started to really implement an Agile approach to our development process. We are also active JIRA users and from the beginning we discovered a much more clean approach with TP, and a much more powerful reporting tools. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We have found it very clean and simple in the day by day usage, it has powerful reporting functions that helps to keep track of your progression and global performance between multiple projects #### Cons We are missing some functionalities, like the skills matrix tool in order to have a clear view of allocated peoples vs. skills required on a project basis. Some aspect of the UI can be improved and much polished to be more clean, but we know that its a matter of time. #### Reasons for switching to IBM Targetprocess Because we have done an internal assessment about our production tools and our analysis tell us that TP has a great potential more than other competitors --- ### Target process - Overall rating: 5/5 - Reviewer: Kelly C. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like that is easy to use and that you do not need to be a genius to use it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That it helps run the business better and faster and they update the software better then the other software programs #### Cons I think it makes the other software programs look bad because they are not as good as the targetprocess #### Reasons for choosing IBM Targetprocess Because the other ones are harder to use and do not work well --- ### Targetprocess Review - Overall rating: 4/5 - Reviewer: Vivek Kumar S. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s goood so far , it just needs to address some compatibility issues and it would be an excellent product as compared to its counterparts #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It’s easy to use and offers tracking , planning and project management capabilities #### Cons It has compatibility issues with some browsers rest its good --- ### with Target Process for the long haul - Overall rating: 5/5 - Reviewer: Bill P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Several of the team are remote workers, so it's great that it's cloud-hosted and accessible from anywhere. We've been able to customise it to add the fields we need, and - following a hint from customer support - we also use it to manage our retrospectives. It's also straightforward to interface from PowerShell, and we've used the API to integrate with our on-prem TFS system. The TFS side has brought challenges - but that's a topic for my TFS review! Once I encountered Target Process, it has been my Agile tool of choice, ahead of JIRA. In my first company, it was a little mysterious, and that was because we hadn't actually been properly SCRUM trained. Worse, we were trying to extract non-Agile information from it. That's not the tool's fault - but to get the best from Target Process, you do need to understand SCRUM (or Kanban, which it also supports). Once I got my SCRUM Master certification, the light bulb went on for Target Process too, and I realised the power it had. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The boards are just so intuitive - using a board to estimate user stories, for example, by dragging stories of similar complexity to the same story-point column. Being able to quickly throw together a board to view stories or tasks, on a grid with whatever-you-want as the two axes makes it really easy to understand how your work is partitioned. #### Cons The licensing model makes it hard to share info with non-users. You can generate (and export) lots of reports, but I'd really like to see a read-only licence that lets occasional visitors look around. --- ### Visual Software Management that really works - Overall rating: 5/5 - Reviewer: John W. - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered We were a MS Project Pro shop for several years in our internal IT support organization . . . and were leveraging various features of MS Project Pro in phases. While there were "good things" about the product, it just turned out to be "too cumbersome" and "time-consuming" to get data in . . . in order to get anything out in a timely fashion. When the decision was made to find something else, we would end up selecting "Targetprocess" - a true visual software management application. There were several key things that got us excited from the start: ease-of-use, quick implementation, ability to import content from external apps, conceptual simplicity, ability to customize various types of views to support our Agile teams (Kanban and Scrum), ability to tweak workflows for various entity types (e.g. Projects, Epics, Features, User Stories, etc.) In many ways, Targetprocess reminds me of my toy box when my brother and I were growing up. We would reach in and be surprised by the toy we would bring out to play with . . . and like our toy box, Targetprocess will surprise you in what you'll find when reaching in . . . to locate / leverage various features and functionalities that constantly surprises you. Besides the extensive flexibility of Targetprocess, the company has developed a decent set of user guides and training videos. I would recommend viewing the training videos, first, in order to get a first-hand look-and-feel of the capabilities of the product. And realize, you are just scratching the surface, when viewing them. The videos only begin to "hint at" what you can do with this visual software management tool. Give it a test drive today . . . as Targetprocess offers a free access license to see for yourself! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Besides the flexibility and robustness of the features and functionalities found in the product, Targetprocess has a great support group found when using their "Live Chat". Their Live Chat personnel who respond to our inquiries and issues are extremely responsive and knowledgeable. And the same can be said for their Targetprocess Support team. Many times when we have discovered an issue or had a technical question, their Support team have provide abridged videos and write-ups that demonstrate the how-to's for resolving or leveraging the functionality of the tool. #### Cons What is Targetprocess' strengths is also its' weakness -- its' extensive flexibility / functionality . . . which is overcome over time by using the tool. Sometimes, you are not certain which approach to use when creating a board / view / list, or wanting to use a report, or creating a dashboard, or exporting the content out as a CSV file for Excel manipulation. But as we have worked with the tool, our various departments have developed SME's (aka Subject Matter Experts) to work with their end-users of the product. This has helped significantly for us, and we have monthly TP user community session to discuss-and-share how various groups are using the tool, and providing each other with tips-n-tricks. --- ### The quest for the holy grail.... - Overall rating: 5/5 - Reviewer: Greg P. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered Our web agency has been in existence for almost 20 years - and over that period we have attempted to manage projects effectively for a variety of stakeholders using a huge variety of tools and approaches. Our biggest challenge has always been to find a tool that can manage a very small piece of client work up right up to a 250K complex project - and keep team members, heads of competency, management and directors informed and empowered to make critical decisions where needed - hence the reference to the holy grail! As our agency grew over the years and our numbers increased, the diversity of projects and services also increased, and hence we found ourselves out growing our previous project management solutions, or found the administration of these far too time consuming - until we found Target Process. We were attracted to the agile principles of this solution (as we were looking to move our own processes towards agile where appropriate) and also the flexibility that was afforded by adoption of this solution. We have been using TPOD for over 6 years - and have been incredibly impressed by the constant evolution and enhancements provided month on month, plus their enthusiastic and professional engagement with their customers. The customer/technical support is first class - and we constantly recommend this solution to our clients for their own project management requirements. I am sure that Target Process will continue to evolve and improve - and look forward to many more years involved with this solution - which is at the very heart of our business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Cons The current version of the helpdesk is weak compared to the rest of the solution - and would be a very valuable addition for both our operation and our clients who we deliver projects and BAU activity for. --- ### Excellent project managment software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Like it and will recommend it to anyone in need of an easy to use task management system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Targetprocess is an easy to use solution for project management. We used it for development task management and really liked it. It pretty straight forward and easy to customize #### Cons Using the API was a bit tricky when we needed to dynamically update stuff. The documentation and support wasn't at the highest level. --- ### A very good product - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. At first, I was rather overwhelmed to be honest. However, the more I use it, the more I appreciate the collaborative aspect and how, if handled properly, it helps making sure that we keep track of a variety of projects and tasks, to the minutest if details, if need be. I also appreciate the simplicity in terms of layout, it helps with maintaining focus, if this makes sense. Overall, I am glad we have it as an integral part of our admin department. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like how flexible TP is, and how it allows the whole team to keep track of projects, tasks, events in the making as well as course scheduling, purchase requests and orders, follow-up's - basically anything and everything we need to keep tabs on in order to ensure smooth workflow in the company as a whole. When I started working with it, I used to think about it as the less hip version of Trello, although admittedly this does justice neither to TP, nor to Trello. #### Cons Since it is so flexible, TP takes quite some time to get used to and to find one's way around in. I am sure it is easy to get way overwhelmed by it, too, but luckily my onboarding layed specific emphasis on all the supportive software we use to make workflow as effortless as can. --- ### Great customizability at the expense of complexity - Overall rating: 4/5 - Reviewer: David L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall support has been responsive, and we have been using it for several years. However this past year we had 20 users on a separate product line switch to another product. Therefore we are about half the users on this system right now than we had before. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This product seemed to fit our use case the best, where we have 1 team responsible for multiple products that all have independent release cycles. It handles that with release planning well. Also liked the Idea portal, though it was a bit tricky to setup. Having a better way to get users into the system and more granularity on the roles for the ideas portal would have made it much easier. #### Cons There are times where I just cannot get the data i need for a report. I work with support and they get me close, but then nothing. For example, there is no easy way for TP to forecast your sprint velocity based on the average velocity of the last X sprints. I've hacked it with some custom fields, but it still requires manual entry at each sprint launch. There are other issues, such as giving a velocity over time graph when your sprint durations may change (like a holiday week or something). --- ### Exclusive workflow, with flexible process. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used other for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered Mostly we use it to manage a team of few developers. It is excellent to keep track of everything related to the process and to allow product managers to have an idea of the work constantly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The process of destiny allows having certain organization of style in our beginning and the entities can have many relations. You can have a project that contains epic songs composed of stories separated by tasks, it's great. allows you to easily add images in the online editor. It has visibility for tasks. Easily visualizing which task is assigned to each person. Easily customizable to configure the WIP and the rules around it. It has contributed greatly to increasing our daily productivity and the level of transparency has increased. #### Cons One of my complaints could be, the dragging of tasks through the plates, since it still presents me with certain errors. This should be fixed as soon as possible, because it is delayed even in the best machines and regardless of the configuration we previously made. --- ### Great Product, Great Service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Target Process is helping our group gather business and system requirements. We also document our test cases and bugs found. This software assists us in collaborating with multiple teams within our company to provide excellent customer service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the flexibility of access to this product. I can even access it on my phone if I need to look up a user story to see what state it is in. #### Cons So far we don't have found any negatives. We have added custom fields and made suggestions, but all and all this is a very good product. --- ### Review - Overall rating: 4/5 - Reviewer: Tony N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall good experience. Primary use is create high level Feature/Story view for client and internal project manager. Also, use the task board to go through stand up each day with teams. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1. Features & Stories list view 2. Consistency a. Done is always visible in Grey b. Green + button to add stories, tasks etc 3. Customization of boards and views 4. Reports 5. Clean UI 6. Information found in the burn down chart details 7. Timesheet view for our teams #### Cons 1. Sometime performance is slow 2. Wish I could add points, tasks, hours to Bugs. Workaround - we make everything a user story and put the word "BUG:" at the beginning of the story/task and set it up to automatically turn red. 3. Sometimes can get lost trying to create a report/board etc and it does not feel intuitive #### Reasons for choosing IBM Targetprocess Boards, views, clean UI. --- ### It hits the Goldilocks zone - Overall rating: 4/5 - Reviewer: John F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A great fit for a small business running Agile Scrum. Setting up new users is a snap and there's almost no need to train, so we don't waste time getting people up to speed. It just fades into the background of our day-to-day work tempo. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Easy to use - 2D drag-and-drop for cards in Iteration Plan mode is intuitive and straightforward. Quick to create new cards, assign them to features & releases & sprints, etc. Plenty of ability to customize for smaller organizations, no need to slog through lots of mandatory fields, steps, etc. #### Cons UI is sometimes touchy, especially on a small screen. Dragging a card to a new state, paging forward & back through iterations. I wish you could define defaults for things like the Project field when creating a new card - right now it defaults to alphabetical order. --- ### Great scrum software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we really enjoy using Targetprocess for our team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Has all the necessary features for our scrum project management #### Cons A little cumbersome. We had some glitches that took a while to get fixed. Some UI features were lacking for a while too (which have now been added) - such as being able to drag and drop multiple stories up or down in the backlog. --- ### Great for project workflow management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is fairly versatile in hownitncan be applied. We use it across all departments from very technical use of many features and workflows in engineering to the basic email request features in non-technical departments. #### Cons It has a bit of a usability learning curve I’ve been told by newer users. --- ### Perfect tool for agile development - Overall rating: 5/5 - Reviewer: Ivan G. - Verified reviewer: Yes - Industry: Internet - Product usage: Used unspecified for less than 2 years - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered TargetProcess is a really great tool for planning and development! It's very flexible. In our company we have several projects. For some of them we use all the hierarchy "program/project/epic/feature/userstory/task/bug". For other projects we just use "project/userstory/bug" hierarchy. It's really easy to switch from one type to another. Also TP provides really powerful filters for your views and graphical reports. A really nice feature that we implemented with TP - our internal people who do not work with TP directly (or don't have access to TP at all) but want to provide feedback to our SW can just write an e-mail to a specific address with their feedback description. It results in a TP entity "request" with propely assigned people, project, etc. Thus we 100% sure it appears on a proper view. Then the dev team with a click of a button converts it to a userstory/bug and implement. It works perfectly for us! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros Very flexible, customizable, looks nice. They actively introduce new features based on customer feedback. Really easy to track changes history of an entity, create and see relations between items, plan iterations, etc. #### Cons It was a bit hard to switch from TP2 to TP3. TP2 had all views predefined so you have everything from the box but can't create your custom views. In the modern TP you can create any (!) view you want but it takes time to learn how to do it. Thanks for TP support - it works really well. --- ### A useful tool with excellent customer support - Overall rating: 5/5 - Reviewer: Dennis W. - Verified reviewer: Yes - Product usage: Used unspecified for less than 2 years - Reviewed: November 2015 - Review source details: This review was submitted organically. No incentive was offered We collect feedback (Suggestions, problems and desires) from all of our employees in all departments. In the past, many topics have perished due to the mass of feedback. It was also not always clear on what issues should now be working. Now our meetings are very structured due TargetProcess and the staff know what they are supposed to work and work much faster. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 #### Pros The best thing is that I can develop my own processes in the tool. I can translate the needs and requirements of my clients exactly. Thus, I can build a IT supporting project management adapted to the company. Sometimes I do not get ahead when programming my user-specific requirements. But the customer support is really fantastic. There is a contact person of TargetProcess has contacted me. This person has processed my problems always directly. Either he can solve the problem directly or he has informed the competent developers about it and the challenge was eliminated in the shortest possible time. #### Cons I find it a pity that the tool is not yet available in German. I personally have no problem with it, but many executive employees who do not speak English are working with this tool. This has already cost some nerves among employees. But it is positive that the employees also learn a bit of English. --- ### I used this software in my previous project that was belong to oracle micros. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It covers the overall test management process including the bug management support as well and also the time tracking. #### Cons It cost more and hard to acquire for a small company and the tool is bit complex and hard to learn the process for the new users. --- ### A highly customizable Project Management software - Overall rating: 4/5 - Reviewer: Guillaume O. - Industry: Hospital & Health Care - Product usage: Used daily for more than 2 years - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered As a Product Owner, I use Targetprocess every single day, from the very beginning of a project when I prepare the roadmap to the last release of the software. And everyone in the team uses it as well, allowing me to know in real-time which user story has been started or which bug has been fixed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The way views can be created and customized is really awesome and the visual encoding feature is great to highlight cards based on their properties. I use tag-based colors a lot! I also love how easily I can notify a specific user while writing a comment. A few weeks ago, I started using Targetprocess API to automatically build the changelog and the release note of our software and I was impressed to get it to work so quickly. #### Cons Setting up notifications based on card transitions is not so easy. I would also like to restrict card transitions based on user roles. ## More reviews [Next reviews](https://www.softwareadvice.com/project-management/targetprocess-profile/reviews/?page=2) --- IBM Targetprocess Reviews, Pros and Cons - 2026 Software Advice