Targetprocess Software

4.52 / 5 (490) FrontRunners®

About Targetprocess


Targetprocess is a cloud-based, modular project management solution that allows users to visualize and manage projects using any combination of Kanban, Scrum or the user’s own preset work solution. 

The solution features an array of applications which provide data visualization at every level of the organization. Users can automatically prioritize incoming work items and use visual encoding to flag projects. Targetprocess’ timeline mode shows a project’s progress over time and allows users to set milestones. Users can also track and trace every item in the system in order to visualize changes with live updates. Risk management compares original plans against the actual work to alert the team to any disparities, and auto alerts can be set based on customized risk criteria. 

Targetprocess offers dedicated mobile apps for iOS and Android devices. It’s suitable for midsize to large companies in a variety of industries, such as architecture, IT services, engineering, graphic design and more.



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Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic)

490 Reviews of Targetprocess

Average User Ratings

Overall

4.52 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(287)

4 stars

(175)

3 stars

(26)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 490 reviews

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February 2017

Mark from MNA Digital

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

February 2017

TargetProcess powers our business and project team

My team have used TargetProcess for around 6 years. Those years have seen a lot of change for my team and for TargetProcess, although I think the core of what attracted me to TargetProcess is still the same, namely the separation of data from presentation. It's a simple and common concept to developers of many types, but it's very rare to see in tools, even complex project management tools. Most have 'our way' or more likely 'the way' and allow for minor tweaks to that approach, but rarely let you build limitless ways to view the data. Over the years with TargetProcess my team and our processes have changed considerably, but thanks to the flexibility of TP we've been able to iterate the various presentations of our work data without needing to move to another tool (User Stories, Bugs, Features and Epics, across boards, reports and dashboards). The support at TP is second only to the inherent flexibility of the product, but it's also a big part of what's kept us with TP all this time. On the rare (5-10 times a year) occasions I need to ask a question, I pop onto live chat, upload a screenshot or video and get an answer, typically within minutes, typically a full solution that allows me to carry on with what I'm doing straight away. In the rare cases it isn't possible, support create a suggestion ticket for me or upvote an existing one if it's there and I've seen several of them appear in the product. My 4s and 3s in the ratings are only because I deem 5 to be almost perfect and there's almost always room for improvement. I gave Support a 5 as there honestly isn't much more that could be improved there. I regularly evangelise TargetProcess to other companies and wouldn't hesitate to recommend it.

Pros

Flexibility (abstraction of data from presentation).

Cons

Nothing major.

June 2016

John from Esri

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2016

Visual Software Management that really works

We were a MS Project Pro shop for several years in our internal IT support organization . . . and were leveraging various features of MS Project Pro in phases. While there were "good things" about the product, it just turned out to be "too cumbersome" and "time-consuming" to get data in . . . in order to get anything out in a timely fashion. When the decision was made to find something else, we would end up selecting "Targetprocess" - a true visual software management application. There were several key things that got us excited from the start: ease-of-use, quick implementation, ability to import content from external apps, conceptual simplicity, ability to customize various types of views to support our Agile teams (Kanban and Scrum), ability to tweak workflows for various entity types (e.g. Projects, Epics, Features, User Stories, etc.) In many ways, Targetprocess reminds me of my toy box when my brother and I were growing up. We would reach in and be surprised by the toy we would bring out to play with . . . and like our toy box, Targetprocess will surprise you in what you'll find when reaching in . . . to locate / leverage various features and functionalities that constantly surprises you. Besides the extensive flexibility of Targetprocess, the company has developed a decent set of user guides and training videos. I would recommend viewing the training videos, first, in order to get a first-hand look-and-feel of the capabilities of the product. And realize, you are just scratching the surface, when viewing them. The videos only begin to "hint at" what you can do with this visual software management tool. Give it a test drive today . . . as Targetprocess offers a free access license to see for yourself!

Pros

Besides the flexibility and robustness of the features and functionalities found in the product, Targetprocess has a great support group found when using their "Live Chat". Their Live Chat personnel who respond to our inquiries and issues are extremely responsive and knowledgeable. And the same can be said for their Targetprocess Support team. Many times when we have discovered an issue or had a technical question, their Support team have provide abridged videos and write-ups that demonstrate the how-to's for resolving or leveraging the functionality of the tool.

Cons

What is Targetprocess' strengths is also its' weakness -- its' extensive flexibility / functionality . . . which is overcome over time by using the tool. Sometimes, you are not certain which approach to use when creating a board / view / list, or wanting to use a report, or creating a dashboard, or exporting the content out as a CSV file for Excel manipulation. But as we have worked with the tool, our various departments have developed SME's (aka Subject Matter Experts) to work with their end-users of the product. This has helped significantly for us, and we have monthly TP user community session to discuss-and-share how various groups are using the tool, and providing each other with tips-n-tricks.

July 2016

Martin from Autocom

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2016

Yes, I do want to visualize everything!

When I started using TargetProcess I didn't pay much attention to its slogan: "Visualize everything". But that is really its strength. Let's say you have 500 items (bugs, user stories, whatever) represented as cards and want to review them. Wouldn't it be nice to be able to spread them out graphically using two axes of your choice. Let's say you want Severity as rows and Priority as columns. What if you could also zoom out to see the big picture of where most of the items are concentrated. Or what if you want to spread them out over Project as rows and Estimated Effort as columns? What if you could also drag/drop items in this view to actually set estimated effort by dragging an item to the wanted column? What if you could introduce a third dimension by color code the cards? Perhaps you want to let all cards that are already assigned to a release have a green color and let all cards that are already assigned to an iteration have a yellow color? Or let all items that are already assigned to a sprint OR release but have no estimated effort yet be colored red? All of this (and much more) is easily accomplished in TargetProcess and this is why I like it. These features in TargetProcess are in my opinion unbeatable and I have evaluated many, many tools before I finally found this piece of gold.

Pros

+ Its focus on visualization.
+ The integrated testing module.
+ The feature voting system where you can wish fro completely new features or upvote others ideas. (I've had one feature released that I upvoted.)

Cons

- It can look a little complicated/frightening at first with so many views setup by default.
- The pricing model. It is almost linear with the number of users, although half of the users at most just use it move a couple of cards on a board per week.

June 2016

Sigurjón from Tern Systems

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2016

Targetprocess is more than just a project management tool

Our organization creates safety critical systems and software and has to comply to EC regulations and guidelines with rigid objectives for software safety assurance. Targetprocess help's us with planning and following work through as an visual aid. Our customers are directed to the help desk provided and use of the email integration which aids to the need to record and trace all requests down to a detail task. The ability to tailor Targetprocess to our software development process to meet rigid software assurance level objectives is an advantage and helps with streamlining the daily work. Our organization is ISO 9001 certified and we use Targetprocess to accommodate necessary functions as Suggestions and Improvements, Internal Audits, Review and Audit Checklists, Purchase Orders, Billing process, and HR process which makes Targetprocess more than just a project management tool. The plugins and integration possibilities are of huge advantage and we have used many. Currently we are integrating time-registration to our accounting system to eliminate double registration and our engineers can't wait for that improvement. When needing answers to possibilities or other support the online chat with Targetprocess support is excellent and also that you can file a suggestion and democratic vote will help your suggestion to be realized.

Pros

Meets any basic need for project management and planing
Handles customer relationship
Provides customisation to some extend
Excellent support channels
The solution is constantly under improvement
Cost affective

Cons

Takes time to understand the concept of the views and entities but when you have been opened you are flying

June 2016

Ewa from AI-Traders

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2016

Visibility and customization

We have one team with scarce number of developers but we have a lot of projects and tickets. Our main problem was filtering and prioritizing the tickets so that we don't have to go through the list of not important tickets too often. TargetProcess enables that and also provides the views to see all the tickets of many projects on one board and also enables filtering out or inactivating a project. Secondly, Kanban boards are of great importance for us. Thanks to them we can easily change a property of a ticket or relocate a user story between features. That is an irreplaceable help when you have a lot of tickets. Thirdly, we know it too well that tickets times estimates are prone to mistakes and thus team sprints time boundaries change. In TargetProcess it is very easy to edit a team sprint start and end time, no need to tediously go through all the tickets of a team sprint.

Pros

The best things in TargetProcess are visibility and customization. TargetProcess provides many examples of tickets views for planning, being up to date with daily tasks or for retrospective purposes. There are different levels to look at tickets: you can easily prioritize all the tickets on a backlog and you can plan each ticket separately. We needed customization, because our workflow is always a work in progress. TargetProcess enables customization of both: views and tickets.

Besides that, the UI is very intuitive. Tickets can be written with Markdown.

Cons

At first I missed retrospection views, but then reports were introduced and now you can e.g. make a chart of how many tickets were closed each month.

The only thing that bothers me now is the time needed to first open the TargetProcess in a new tab in a web browser. Apart from that, I see nothing to dislike.

June 2016

Greg from Appius International Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

June 2016

The quest for the holy grail....

Our web agency has been in existence for almost 20 years - and over that period we have attempted to manage projects effectively for a variety of stakeholders using a huge variety of tools and approaches. Our biggest challenge has always been to find a tool that can manage a very small piece of client work up right up to a 250K complex project - and keep team members, heads of competency, management and directors informed and empowered to make critical decisions where needed - hence the reference to the holy grail! As our agency grew over the years and our numbers increased, the diversity of projects and services also increased, and hence we found ourselves out growing our previous project management solutions, or found the administration of these far too time consuming - until we found Target Process. We were attracted to the agile principles of this solution (as we were looking to move our own processes towards agile where appropriate) and also the flexibility that was afforded by adoption of this solution. We have been using TPOD for over 6 years - and have been incredibly impressed by the constant evolution and enhancements provided month on month, plus their enthusiastic and professional engagement with their customers. The customer/technical support is first class - and we constantly recommend this solution to our clients for their own project management requirements. I am sure that Target Process will continue to evolve and improve - and look forward to many more years involved with this solution - which is at the very heart of our business.

Cons

The current version of the helpdesk is weak compared to the rest of the solution - and would be a very valuable addition for both our operation and our clients who we deliver projects and BAU activity for.

January 2019

Bill from bpha

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

January 2019

with Target Process for the long haul

Several of the team are remote workers, so it's great that it's cloud-hosted and accessible from anywhere. We've been able to customise it to add the fields we need, and - following a hint from customer support - we also use it to manage our retrospectives. It's also straightforward to interface from PowerShell, and we've used the API to integrate with our on-prem TFS system. The TFS side has brought challenges - but that's a topic for my TFS review! Once I encountered Target Process, it has been my Agile tool of choice, ahead of JIRA. In my first company, it was a little mysterious, and that was because we hadn't actually been properly SCRUM trained. Worse, we were trying to extract non-Agile information from it. That's not the tool's fault - but to get the best from Target Process, you do need to understand SCRUM (or Kanban, which it also supports). Once I got my SCRUM Master certification, the light bulb went on for Target Process too, and I realised the power it had.

Pros

The boards are just so intuitive - using a board to estimate user stories, for example, by dragging stories of similar complexity to the same story-point column. Being able to quickly throw together a board to view stories or tasks, on a grid with whatever-you-want as the two axes makes it really easy to understand how your work is partitioned.

Cons

The licensing model makes it hard to share info with non-users. You can generate (and export) lots of reports, but I'd really like to see a read-only licence that lets occasional visitors look around.

November 2015

Joel from Loop54

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

November 2015

Better than all the rest

Targetprocess re-invents the workflow board, sort of like combining Trello and full-featured issue trackers and project management systems. The way it lets you create different view to slice the data and drag&drop between grids to change properites of the cards is amazing. We can customize the app to fit our workflow in a way that is not possible with most other tools. This is much better than having to customize your workflow to fit the app.

Pros

+ Easy to use
+ Incredible customization available
+ Rich, feature-packed filtering query language

Cons

What I dislike the most is that the experience isn't consistent - some data types can be created, renamed and tweaked extensively, while some others are set in stone and baked into the system. I would rather have that it was very scaled down, and that you could create your own data types for cards, instead of having a few baked-in types (Epic, Feature, UserStory, Request, Bug etc). And the cards are tied to metadata such as Release, Project, User, Role, Effort etc - these cannot be modified and you cannot use them as you will.

- Cannot rename card types or create more, delete unused types etc
- You have to choose between points or hours as Effort metric - but they don't work the same! Some features are not available when you choose points instead of hours. I'd rather it was only a label choosing "p" instead of "h".
- Multiple stuff like the above - some stuff is build-in and cant be changed and it can be very confusing.
- API is a mess. Everything can be modified in every request, instead of having separate requests for midifying different objects. For instance: you add a comment to a bug, you have to include the user (as an object, not just an id) that authored the comment. However, if you accidentally input the wrong name for the user (but the correct ID), it will actually *change the name* of that user. WTF?
- Query language is very useful, but has some subtle bugs and inconsistencies.

February 2017

Joseph from Black Box Network Services

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2017

Robust, Fully Functional Agile Project Management System

Target Process has helped our many development teams organize our projects while employing an agile work methodology. The ability to great programs and teams works well for our cross functional organization and the ability to create and limit different views to different groups of users allows us to keep the system simple and straight forward for the users. The functionality of the cards is great and the ability to switch from card views to waterfall type views helps for all of our different users. We would like to see the amount of object nesting to be increased (more layers within a project to nest objects) and the restrictions on certain objects lifted. The system could benefit from running faster whether that's cleaning up our views or improving the software. It would be great to employ rules that could hard code relationships to react certain ways so tracking dependencies if easier. Overall, great software and the support is great!

Pros

The versatility of making it work for cross functional groups. Also, the agile methodology mixed with the traditional project management views works well.

Cons

There are bugs in the view making. I try to say only show these projects for certain views and it never seems to stay. I would like a more robust project management view. Have unlimited or more ability for object nesting. Also the ability to do better simpler custom field calculations. And determine how you want dependencies to work.

February 2017

Zvonimir from Hattrick Sports Group

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

4.0

Customer support

3.0

Functionality