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Ease-of-use
4.7
Customer Support
4.8
Value for money
4.8
Functionality
4.6
"Userback is very easy to deploy and is very visual, super easy for clients or internal team members to share feedback/changes that helps in saving a lot of time."
"I like the developer because he is working hard on the product contstantly improving it and his support is very good also."
"The customer service is great. We have suggested improvements or raised bugs in the past and always been impressed with the response."
"Collecting feedback/change requests was a painful process and before I used to avoid it wherever possible. Understanding the change requests used to involve exchanging multiple emails and time waste."
"Some of the pain points I originally had were. User notifications when replying to feedback were opt-in and usually not set."
"Customer group should not belong to the team members, as you have a limited number of users and the customer only gives feedback."
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