When I Work

Zoho Desk

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Ratings & Reviews

Overall Rating

4.49 / 5 (781)

4.50 / 5 (1,598)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 24, 2020

February 16, 2020

Pros/Cons

  • Pros

  • Great product for the money. Very easy to use. Mobile app functionality is great. Messaging is very easy to use on both ends.

  • The software is very easy to use. Even our older employees are able to learn how to edit their hours, and the app works great!

  • Cons

  • Administration can be a little clunky due to "action area" issues in their code, but overall a good tool.

  • Sometimes this app can end up being seen as over detailed and confusing, but once you get into it, it's easy to use.

  • Pros

  • It's really easy to use and with a great price.

  • This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

  • Cons

  • Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.

  • With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots