--- title: "Avail Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Avail. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Avail is a good fit for you!" source_url: "https://www.softwareadvice.com/property/avail-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Property Management Software](https://www.softwareadvice.com/property/rental-property-management-software-comparison/) / [Avail](https://www.softwareadvice.com/property/avail-profile/) / Avail Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/avail-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/avail-profile/alternatives/) # Avail User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 276 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 198 reviews (72%) - 4 stars: 55 reviews (20%) - 3 stars: 11 reviews (4%) - 2 stars: 5 reviews (2%) - 1 star: 7 reviews (3%) ### Most mentioned pros - By simplifying lease management and keeping all the paperwork digital and organized, it gives me space to focus on improving my properties and building stronger relationships with tenants. - The platform makes it simple to screen tenants, sign leases digitally, and collect rent online — which has saved me so much time and hassle. - The features included make it feel like I’m getting much more than I’m paying for, especially considering how much it supports tenant management and lease management all in one place. ### Most mentioned cons - There were also some glitches where people were prompted to fill out the avail rental application even though I disabled applications. - At times, there have been some payment setup issues with the tenants and at least one tenant complained about how the payment was not set up correctly with their bank - The lack of centralized messaging and data being backed up. If something is accidentally deleted, you can’t get it back. ## Avail customer reviews Showing reviews 1-25 of 276 (page 1). ### Easing the Process for First Time Landlords - Overall rating: 5/5 - Reviewer: Ashanti C. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Avail has been extremely easy to use and their customer service team is very helpful. I’ve had very little issues with the software and the monthly price is highly reasonable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the fact that I can upload my Own lease. While I enjoy the option to create a lease using the template provided by Avail, I love being able to truly customize my lease. #### Cons I wish the software provided a document folder for each listing. There are other documents outside of the lease that associated with a rental and it’d be useful to be able to store all of the documents in one place. #### Reasons for choosing Avail I chose Avail based on my actual needs, pricing, and ease of use. I actually tried to free trial option for each software and Avail was the easiest to use for the best price. #### Vendor response Hi Ashanti, Thank you so much for the thoughtful review. I can't begin to thank you enough! For many landlords out there who have a lot of questions and might be hesitating to join Avail, feedback like yours makes it clear why they should. We've taken a lot of time to really think through the tools that we offer and it is awesome to hear that a valued customer like you has had a positive experience with the platform. Having said that I definitely understand the need for the platform to have more document keeping capability (this is a request that we get quite frequently). My personal email is robert@avail.co; please feel free to email me with just a few additional details regarding additional feature requests and I'll be sure to get that information over to my head of product. Kindly, Robert B. Community Manager @ Avail.co Replied December 2019 --- ### Simple, easy to use platform - Overall rating: 5/5 - Reviewer: Kashif C. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the Avail experience is very positive and I plan on continuing to use the platform due to the features and easy of use. As long as the pricing does not get more expensive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Avail is easy to use both for landlord and the tenant. I like the alerts that help with communication around upcoming bills due from tenants. #### Cons At times, there have been some payment setup issues with the tenants and at least one tenant complained about how the payment was not set up correctly with their bank #### Reasons for choosing Avail recommendation from another landlord that I trust #### Vendor response Hi Kashif, Thank you so much for your thoughtful review and for being a long-time Avail user! We’re so glad to hear the platform has been easy to use and that our alerts have helped simplify communication between you and your tenants. We also appreciate your feedback about the payment setup issues. We know how important it is for tenants to have a reliable payment experience, and our goal is always to make that process as simple and stress-free as possible. Your continued trust means a lot to us, and we’re committed to keeping Avail a valuable and affordable tool for independent landlords like you. Thanks again for being part of the Avail community! Replied November 2025 --- ### This could have been an email; cumbersome portal - Overall rating: 2/5 - Reviewer: Marc M. - Verified reviewer: Yes - Industry: Telecommunications - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered We would have happier tenants if we printed them papers to fill and ran our own credit/criminal/eviction reports for them for less (about $7 cheaper using transunion). Software is supposed to make processes easier, and this feels like it's only easier for dealing with multiple properties in bulk, for the landlords. Not end-user-friendly. Not ideal for managing a single property with people who are not great at jumping through multi-stage online processes. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Free for managing one property. Pretty transparent about fees. Functionally does what it says. Includes basic credit/background checks on applicants for the same price as other software does. #### Cons After a thorough review of owner landlord property management software, we picked Avail. The applicant management process is bad, clunky, confusing, and misleading. The "dashboard" tells you nothing about the stage people are in. Did they click the application link and leave immediately, filling nothing? Did they fill it, but not pay for background checks? Are the checks done and paid for, but they now have to log in a second time to authorize sharing the report they paid for? It's also dumb to have them create an account before applying. Leave that to when they are signing. Why can't applicants fill out a form without an account, once, and not have to re-login later to share the credit report they requested? #### Vendor response Hi Marc, We’re sorry to hear your experience with Avail didn’t meet your expectations, and we truly appreciate you taking the time to share detailed feedback. Our goal is to make property management simple and transparent for landlords of all sizes, including those managing just one property. We understand that parts of the application and background check process can feel repetitive, and we’ve been working to make those steps more intuitive. Recently, we updated how landlords and tenants are notified about screening report delays, providing clearer next steps. These changes were made directly thanks to user feedback like yours. We’re glad you found value in our transparency and fee structure. If you’re open to it, we’d love to connect directly to better understand your experience and explore ways to improve. Thank you for trying Avail. Replied November 2025 --- ### Sanding 5 star - Overall rating: 5/5 - Reviewer: Danielle D. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love the people that work there. They are extremely helpful, kind, and knowledgeable! What I enjoy most about Avail is how it brings everything I need into one platform. The features are practical and save me time from screening tenants to tracking expenses, I feel like I have real control over the details. I also value the security the platform provides. Knowing that sensitive information is protected helps me feel confident using it for important transactions and records. Another reason I like Avail is the way it supports business growth. By simplifying lease management and keeping all the paperwork digital and organized, it gives me space to focus on improving my properties and building stronger relationships with tenants. For me, Avail is more than just a tool it’s a partner in making property management smoother and less stressful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Avail is how easy the learning curve is. The platform is set up in a way that’s intuitive, so I don’t feel overwhelmed trying to navigate the tools I need. I also really appreciate the strong focus on security. Knowing that both my information and my tenants’ data are protected gives me peace of mind. Another standout is the value for money. The features included make it feel like I’m getting much more than I’m paying for, especially considering how much it supports tenant management and lease management all in one place. Overall, Avail feels like a tool that doesn’t just simplify property management it also contributes to business growth by freeing up time and making processes more efficient. Additionally, and most importantly, I love that it is free. This is what got me started on here in the first place I’ve added additional properties since originally starting. #### Cons One challenge I’ve run into with Avail is adding a new tenant to a property before the previous tenant officially moves out. For example, I had someone living in the home until July 1, but on June 15 I found a new tenant ready to move in on July 1. Since the original tenants ended up leaving early, I wasn’t able to just add the new tenant to the existing property profile. Instead, I had to create an entirely new home address in the system, which felt like extra work for something that could be streamlined. It would be really helpful if Avail allowed overlap in lease management, or at least the ability to set up an upcoming lease at the same property without creating a duplicate address. #### Vendor response Hi Danielle, Thank you so much for your thoughtful review! We're thrilled to hear how much value you find in our team and the Avail platform. Knowing Avail helps you streamline tasks, from tenant screening to managing leases and records, means a lot. Your note that Avail feels like a true partner, not just a tool, is incredibly meaningful. We're also grateful for your praise of our security, ease of use, and overall value. Giving you peace of mind is exactly what we strive for. You’re right that Avail doesn’t currently allow overlapping leases on the same unit. This helps prevent system conflicts and maintains clean records. However, we do offer a quick workaround. Our team can help adjust the move-out date on the current lease to free up the unit. Just reach out to support next time. Thanks again for your kind words and trust in Avail. We’re grateful to have you in our community! Replied October 2025 --- ### Makes my life so much easier - Overall rating: 5/5 - Reviewer: Alyssa E. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been fantastic, like I said above I recommend Avail to all my landlord friends #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Avail makes my landlord side gig so easy!! I live with two housemates, and I use Avail to stay organized and be more professional. The software lets me create and customize leases from templates, which feels much more official than making something up myself. AND it saves the lease in my account with my edits, so that when I want to renew it I can just copy what I had last year. One time I was on vacation without my laptop and realized I forgot to send a lease for renewal, and I was able to just log into Avail on my phone and create the lease and send it. My housemates have told me they like that can set up auto rent payments by connecting their bank accounts, and I like that I don't have to remember to ask them every month for a check or Venmo. Plus, Avail automatically sends them email reminders if an upcoming payment isn't scheduled. The $9 per unit per month is well worth it for me! I recommend Avail to all my friends who own houses and are thinking about leasing out rooms. #### Cons I can't think of anything I dislike about Avail. The only thing I dislike is the character count minimum on this question #### Vendor response Hi Alyssa, Thank you so much for sharing your experience! We’re thrilled to hear that Avail has made managing your rental properties easier and more organized, helping you stay professional while juggling multiple responsibilities. It means a lot that you recommend Avail to fellow landlords—there’s no better compliment. We're glad our customizable leases save you time year after year, and that mobile access let you create and send a lease even while on vacation! It's also great to hear that auto-payments and reminders are simplifying rent collection. Your support of Unlimited Plus at $9/unit/month reinforces our mission to keep powerful, reliable tools accessible to every landlord. We’re committed to continuously improving Avail and supporting all DIY landlords like you! Replied October 2025 --- ### Avail.co should be named Avoid.co - Overall rating: 2/5 - Reviewer: Peter M. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Disappointing. Claiming that my listing would be syndicated to 21 websites, one of which is exclusively for California (my vacancy is not in California) another exclusively for high rises (my vacancy is not in a high rise), another two for sales only (my vacancy is not for sale), then it does not appear in others although it should. Emails receive no reply, and talking to someone is not an option. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros My vacancy's listing appeared on some of the websites to which Avail.co claimed it would be posted.. #### Reasons for switching to Avail They had a glitch, but I am going back now. #### Vendor response We appreciate your feedback and apologize for the frustration. Our goal is to get your rental in front of the right tenants, which is why we syndicate to a broad network. You are correct that some of our partner sites are niche-specific; our system automatically filters these, so your property isn't mislisted where it won't get results. That said, your listing should be appearing prominently on our major general-interest partner sites. We pride ourselves on our support, and it’s disappointing to hear we weren't there for you. Please reach out to support@avail.com or 312-292-9347 so we can review your account and help you where we can. Replied April 2026 --- ### Easy interface and tenant management - Overall rating: 5/5 - Reviewer: Bobby A. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the experience has been positive and I've shared Avail with fellow landlords and RE investors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Avail is easy to use and the interface is very user friendly. I enjoy the tenant management and lease management features as well. #### Cons Every now and then Avail has system glitches but this is rare. Overall I do like to see the Leases to be updated based on Local - State laws regulatory to further protect landlords and RE investors. #### Vendor response Hey Bobby, Thank you so much for sharing your experience and for recommending Avail to your fellow landlords and real estate investors! We’re thrilled to hear that you find our interface user-friendly and enjoy the tenant and lease management features. We appreciate your feedback regarding system glitches and your suggestion about keeping leases updated based on local and state regulations. While we do regularly update our lease templates, there are times when some details may be missed. If you ever notice a lease missing important information, please bring it to our attention—our team will review it and make updates to ensure it benefits you and other landlords in that state. Thank you again for your thoughtful review and for being part of the Avail community! Replied October 2025 --- ### User-Friendly and Reliable: My Experience with Avail - Overall rating: 5/5 - Reviewer: Brandi L. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve had a great experience using Avail as my property management system. From the very beginning, the platform was easy to learn and navigate, even as a first-time landlord. Setting up my account and adding my tenants was a smooth process, and I really appreciate how simple it is to share important documents and leases directly through the system. One of the biggest advantages for me has been managing maintenance concerns. Avail makes it straightforward for tenants to submit requests and for me to track progress, which keeps communication clear and organized. Everything I need—leases, documents, payments, and maintenance tracking—is in one place, which gives me peace of mind and saves me a lot of time. Overall, Avail has made managing my property much more efficient and stress-free. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Very user-friendly and easy to learn, even for beginners. Secure, convenient way to share documents and leases #### Cons The lack of centralized messaging and data being backed up. If something is accidentally deleted, you can’t get it back. #### Vendor response Hi Brandi, Thank you for the excellent review. We’re delighted that Avail has provided a smooth, stress-free start to your landlord journey. It’s incredibly rewarding to hear that the platform was easy to learn and that features like lease sharing, organized maintenance tracking, and managing payments are saving you time. Regarding the missed opportunity of centralized messaging, we have great news: we are actively working on an Avail Messaging feature designed specifically to streamline all applicant, tenant, and internal communication threads directly within the platform. We also take your feedback on the need for better data backup and restore capabilities seriously. The long-term integrity and accessibility of your vital rental records are paramount. We’re committed to continually strengthening our data retention systems to ensure the safety of your information and exploring ways to protect against accidental loss. Thank you again for your candid feedback. We appreciate you! Replied October 2025 --- ### Best customer service around - Overall rating: 5/5 - Reviewer: Van M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Everyone I have worked with throughout the years is friendly and knowledgeable. Having the contract template and the payment processing all on the same platform make it easy for the landlord and the tenant. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is the best of any company in any industry that I have ever worked. The platform is incredibly user friendly. The price is spot on. #### Cons There is not a single thing about Avail that I consider a con. We have referred several friends to use it as well. #### Vendor response Hey Van, Thank you so much for this incredible review and for sharing your long-term success with Avail! We’re thrilled to know that our team’s friendliness and expertise continue to make a difference, and that our all-in-one platform helps keep rental management simple and stress-free. Hearing that you value the lease templates, payment processing, and ease of use truly reinforces the work we do every day. Your recognition of our customer service is especially meaningful. Our team strives to go above and beyond, so hearing you describe it as the best you’ve experienced in any industry is the highest praise we could hope for. We’re also deeply grateful for your referrals. Nothing speaks louder than recommending us to friends, and if you’re not already, be sure to take advantage of our referral program as a thank you for spreading the word. Thank you again for being such a dedicated part of the Avail community. We look forward to supporting your growth for many more years! Replied October 2025 --- ### Great for self managing your rental units - Overall rating: 5/5 - Reviewer: Loan T. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the experience has been great using the platform. Customer service is also easy to reach if you have questions, navigating as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about avail was how easy it was to set up the units in the software. It makes self-managing your properties easy as everything in the dashboard. It allows you to save money on hiring a pm company to handle your properties. #### Cons The thing I liked least about Avail was that some of the leases did not seem to be as thorough as having a certified lease, but avail allows you to upload your own lease if you don't like the free options they provide. #### Vendor response Hi Loan, Thank you for taking the time to share your review! We’re thrilled to know that Avail has made self-managing your rental units easier and more efficient. It’s great to hear that setting up your units and navigating the dashboard has been straightforward, and that our platform has helped you save time and money compared to hiring a property management company. We also appreciate your feedback about leases. While our free templates are designed to cover key state-specific requirements, we understand that some landlords prefer more customized or certified lease agreements. That’s why Avail allows you to upload your own lease for e-signature, giving you full control and flexibility over the documents you use. Thank you again for being part of the Avail community. We’re excited to continue supporting you and making property management simpler and more efficient! Replied October 2025 --- ### Secure and reliable platform - Overall rating: 4/5 - Reviewer: Yuga P. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most about Avail is its clear communication and timely reminders, which make the entire process smooth and stress-free. From payment due dates to important updates, the platform ensures that both tenants and landlords stay well-informed without the need for constant follow-up. This reduces confusion and helps build better trust on both sides. In addition, Avail provides a secure platform that gives peace of mind when handling sensitive information and financial transactions. Knowing that data is protected and payments are processed safely makes it easier to focus on the relationship rather than worrying about risks or errors. #### Cons missing mobile app and mobile app would have been better! payment is taking taking 2 days , quick wouyhave been better #### Vendor response Hi Yuga, Thanks for taking a moment to share your experience with Avail! We’re elated to hear that Avail has made managing your rentals smoother and less stressful, and that features like timely reminders and clear communication have helped keep both you and your tenants well-informed. It’s wonderful to know that the security of the platform has given you peace of mind when handling sensitive information and financial transactions. We also appreciate your feedback regarding a mobile app and payment timing. While Avail is fully accessible via any web browser, we understand how convenient a dedicated mobile app would be for quick access to messages and payment statuses. Regarding payments, some transfers may take a little longer due to banking processes, and we are continually exploring ways to make the experience faster and more seamless. We truly appreciate your continued trust in Avail and look forward to supporting your rental management journey. Replied October 2025 --- ### avail is great - Overall rating: 5/5 - Reviewer: Yu L. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I really enjoy using the platform. It makes it really easy to send payments to tenants and collect it. Great overall. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use, good interface, easy for payments, easy to send to tenants Auto bill and auto late charge Marketing #### Cons takes a while to receive money Can’t just upgrade one account, must upgrade all accounts not integrated with zillow #### Vendor response Hey Yu, Thank you for letting us know how Avail has worked for you! We’re excited to hear that Avail has made sending and collecting payments easy, and that you enjoy using the platform overall. It's fantastic to know that features like auto-billing, auto late charges, and marketing tools have helped simplify and automate your property management workflow. We also appreciate your feedback regarding transfer times, account upgrades, and Zillow integration. While some transfers may take a little longer due to banking processes, we are constantly looking for ways to improve the speed and convenience of payments. Regarding upgrades, we understand the desire for more flexible upgrading options, and your feedback has been shared with our development team for consideration as we continue refining the platform. Thank you for being such an important part of the Avail community, we’re excited to keep helping you manage your properties with ease. Replied October 2025 --- ### Avail - Strong player in property management software - Overall rating: 5/5 - Reviewer: Sai Mahitha Y. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I use Avail for my property management company. Avail is a helpful platform for small landlords who want to streamline their process. Setting up a listing is straightforward, and the software shares it across multiple rental websites, which cuts down on manual work. The application and tenant screening features are built in, so background and credit reports are easy to access and stay organized in one dashboard. Tools like digital lease signing and online rent payments also make managing rentals much more convenient without the hassle of paperwork. #### Cons Since most lease signings and tenant interactions happen on weekends, it would be really helpful if Avail offered phone support during weekends as well. Right now, support is limited to weekdays, which can be inconvenient when you need quick help. --- ### Simplicity at its Finest - Overall rating: 5/5 - Reviewer: Nahwal V. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I will continue to use it as a landlord and my tenant's enjoy it as well. The customer service is exceptional. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple and Easy to use, Customer service representatives are always very polite, knowledgeable and informative. I like that they send email after the phone call with details of the phone call. #### Cons No applications available for smart phones. There is only a desktop version that you can view on your smart phone. #### Reasons for switching to Avail difficult platform and not user friendly #### Vendor response Hi Nahwal, Thank you for sharing your thoughts and experience with Avail. We’re delighted to hear that Avail has made property management simple and easy for you and your tenants. We truly appreciate your kind words about our Customer Service team. We are proud that they consistently provide polite, knowledgeable, and informative support. We are also glad the follow-up emails after calls are helpful. It is important to us that every interaction leaves you with clear guidance and solutions. Regarding a mobile app, we understand how valuable it would be for quick access to messages, applications, and payments on the go. While Avail is fully accessible through any smartphone browser, a mobile app is one of the most requested features. Your input has been shared with our development team as they work to improve accessibility and the overall experience. We are honored to have you in the Avail community and look forward to supporting your continued success. Replied October 2025 --- ### Overall a good choice - Overall rating: 4/5 - Reviewer: Chelsea M. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered I used Avail for over a year and was happy with the product but decided to look elsewhere after they raised their monthly price #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I loved how you could customize your lease by state. It was easy to collect rent payments and lease signatures #### Cons I really wish there was an app and more customer support. With the price increase and lack of app I ended up looking for a new program #### Vendor response Thank you for sharing your experience with Avail, and we’re sorry to see you go. We appreciate the time you spent with us and are glad to hear you enjoyed using our platform. While we don’t currently have a standalone app, our fully mobile-optimized website is designed to provide easy access on any device. Our recent price adjustments support ongoing investments in tools and improvements to help landlords like you lease properties more quickly and easily. If you’re open to it, we’d love to connect and learn more about the platform you’re using now and your feedback on where our pricing adjustments became prohibitive. Your insights are invaluable in helping us shape the future of Avail. Please feel free to reach out anytime at support@avail.co and let them know that Kelsey sent you. Wishing you all the best with your rental! Replied November 2024 --- ### Too many basic tech 101 errors not caught and explained to users. just generic error messages. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered See Cons. Stress imposed and the need to share extremely sensitive documents by email to get around the system and multiple phone calls for each application and to each party is an extremely poor experience, Lost opportunities, and put our personal information at risk, all with zero outcome and benefit. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Functionality: 1/5 #### Pros ez to launch. that is it. wish I could say more the review requires more letters so am just typing more. #### Cons 1) poor attention to catching user errors and explaining the problem to fix so user can proceed. 2) lack of awareness of use cases that real life users experience. Seems you cant live at same address 2x in past, cant own an address other than your current address. cant have prior rent be 0 (at least give a warning for that, (ie if you owned it).. and anyone without a credit rating will get stuck with a mysterious error and no explanation (which mean no foreign people can apply, which is some regions is an illegal restriction to impose.. but this software is by lack of function imposing it) 3) API (Application connection) hand of from Avail to Transunion is horrible.. sometimes TU get some info, no info, all info.. whatever the case.. the user gets no feedback.. Software that guarantees phones 4+ phone calls to 3 different parties Landloard, Software, Credit Check Company... is NOT a software Solution,, it is a Problem. 4) UI/UX lacking basic feedback.. can I save. can I come back. how do I go forward, did that work... Im stuck, now what... --- ### Great software for starting out - Overall rating: 5/5 - Reviewer: Christopher A. - Verified reviewer: Yes - Industry: Investment Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a family investing in multi-family properties we're wanting to manage them ourselves but we're also starting from scratch. Avail is a great option for listing, leasing and rent collection, which is a HUGE help. It's not perfect but for the price I think it's the best option right now. I'd recommend for anyone with small portfolios or just starting out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros The software is great about streamlining processes. It takes something like listing the property, which could take hours to post to individual sites like Zillow, Apartments.com etc, and lets you post in a matter or minutes. #### Cons The software can sometimes feel like a hammer when you need a scalpel. When you post your listings the software will scrub out anything that looks like contact information. I assume this is because they want all the communication captive in the system. This is in theory but it forces us to use clunky lines of communication while simultaneously trying to make a first impression with prospective tenants. There are enough examples of how that manifests itself that my newest tenant just moved in and isn't exactly thrilled when I tell her we have use Avail for certain operations. #### Vendor response Hi Christopher, Robert here I'm a Community Manager with Avail. On behalf of the team, I just wanted to say thank you so much for the thoughtful feedback! We really do appreciate hearing from valued product users like yourself. Furthermore, I did want to also sincerely apologize for any issues that you might be running into in terms of the platform not being as fluid as you'd have hoped/being clunky. We always strive to provide users with the as excellent of an experience as possible, and it sounds like this was not the case in your instance. We're making a lot of exciting changes, but in order to keep us humble and make sure we're moving the product in the right direction, I'd love to learn a little bit more about what you think we could improve. My email is robert@avail.co. Please feel free to email me at your earliest convenience. All feedback is greatly appreciated and goes a long way! Thank you so much again. Kindly, Robert B. Community Manager @ Avail.co Replied December 2019 --- ### There are scams on your website ! - Overall rating: 3/5 - Reviewer: Olivier F. - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used other for free trial - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Very easy to use and looks fine for landlords, cannot say that for prospective tenants ! #### Cons I was looking for a studio to rent. I filled the application as required by your website which looks very trustful. I thought you were doing some background check or at least ID check for the landlords posting offers on your website ! I was victim of a scam, a fake landlord tried to steal me 5,000$ of prepaid rent without allowing me to visit the place, even if I work 10 min away from this studio. The person was always pushing back the visit arguing that some new applicants would prefer a later date, or that they had too much work on that day and had to delay the visit of one or two days. Then the person told me that according to your website, I had the best application and should make a deposit to make a reservation, otherwise other applicants might do so and take the lease. The information required by your website are highly sensitive, I uploaded a copy of my French Passport and my international VISA. I have now revoked the access to my application for this landlord but they might have copies of my documents now. And who knows what they plan to do with them. You should be more professional ! It is very good to provide background check tools for landlords but you might be providing 'trusting' services and then helping swindlers to make up their scam ! I will contact your service and hope you could help me and compensate me for this unfortunate experience ! #### Vendor response Hi Oliver! Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. I want to take this time to apologize to you for the experience that you reported. Fraud is a common industry issue, and here at Avail we take extra precautions to make sure that fraudulent activity is thoroughly investigated. Scammers are always looking for new ways to trick the platform's algorithms which forces us to stay on our toes. That said, I again do sincerely apologize that a fraudulent listing made it to our website. A lot of security changes are in the works (all exciting updates that we feel confident will make it even more challenging for fraudsters trying to scam others out of their hard earned money). I'd love to hear more from you about what we can do to make Avail a product you'd recommend to others. Please email me (robert@avail.co), and we can get a follow-up call scheduled. Kindly, Robert B. Community Manager @ Avail Replied June 2019 --- ### I really like Avail, and it's improving - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have rented property for two years, starting with one and now have four properties. Avail has worked as sort of a rental guide for me. From listing, to lease, to collecting payments, Avail has helped me run the flow of being a property owner/manager. I feel like I look more professional to tenants and it keeps me at an arms length on the day to day issues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like: Support: open a support ticket and they respond within a couple of hours AND solve the problem. The notifications it gives tenants when rent is due and when they're late. The ACH payment system The listing tool to list my rental on numerous sites with only entering the information once. #### Cons -The lease tool can be a little clunky. -Lease renewals are a bit difficult to figure out. -A tenant moving to a new unit I manage with a new lease was hard to set up or figure out. #### Vendor response Hi!! Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user (and thank you so much for the honest review). As you may know, we are making a lot of changes to the platform (all exciting updates that members have asked for), but with those changes, we realize that it can take time to iron out all of the glitches and that can lead to a not so great experience. For this I do sincerely apologize. We are working on several lease updates and other bug fixes. I'd love to hear more about what you'd like to see changed, and what we can do to make Avail a product you'd recommend to others. Please email me (robert@avail.co), and we can get a follow-up call scheduled! Thank you so much for the honest review and keep in mind that we're here as a resource for you. Kindly, Robert B. Community Manager @ Avail.co Replied May 2019 --- ### Avail Review - Overall rating: 4/5 - Reviewer: Cynthia C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I am pleased with the processes in place, they give me the ability to refer to AVAIL as my management service company when speaking to the tenants. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The ability to remove ourselves from the money collection piece of the tenancies. #### Cons The Reporting module is weak, whomever designed the options doesn't seem to know what kinds of information or trends a landlord or accountant would need, and the data they are looking for. The format they comes out in requires too much time to get to a usable spreadsheet. #### Reasons for choosing Avail Ability to put the vacancies on many site giving it a true professional quality as well as the screening process. Now that we have tenants I don't want to live without the rent collection modules. #### Vendor response Hi Cynthia, Robert here. I'm Avail's Community Manager and I wanted to follow-up to say thank you for being a valued Avail user. Furthermore, I wanted to apologize for any difficulty you've experienced using your account. As you've noted, there are some added benefits of having more beefed up accounting features. We are making a lot of changes to the platform, yet we still want to keep it within the scope of our target DIY rental owner. Nevertheless, I'd love to hear more about the accounting features you'd like to see so that Avail can become a product you'd recommend to others. Please email me (robert@avail.co), and we can get a follow-up call scheduled. Thank you so much for the honest review and keep in mind that we're here as a resource for you. Kindly, Robert B. Community Manager @ Avail.co Replied December 2019 --- ### A must have for rental owners and managers! - Overall rating: 5/5 - Reviewer: Shaina M. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far the customer service and support has been great. Any time I need anything or have a question the team has gotten back to me quickly. Easy to use and has really improved my ability to manage my rental. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software adds ease to both the start of the rental process (application review and acceptance) as well as ongoing support of the rental. It allows for electronic payment collection and can allow for multiple payers for a single unit to take out the guesswork of who still needs to pay and removes the need for one tenant to carry the burden of payments. This software allows for customization of what is required, how payments are processed and tickets that can be cut and addressed in the portal. #### Cons There are some additions that could improve the software including integration of payments to utilities and auto payment requests, addition of an app for on the go management. #### Vendor response Thank you so much for the 5-star review, Shaina! Our co-founders set out with the goal of making this process easier, so to hear that type of feedback in a review like yours really does make it all worth it. As for integration of payments to utilities and auto payment requests, just to clarify there are some things that we make standard in order to give landlords more flexibility. Since utility costs may vary from month to month, a landlord will need to manually add that fee in. Still, I certainly understand the need and will be sure to pass this information to my head of product. Also, a mobile app is definitely on our product roadmap. In the meantime, our website is optimized for mobile device usage so your tenants can easily access it from their mobile device's web browser. Again, I can't begin to thank you enough for the kind words! If there's anything we can help out with, please feel free to reach out! Best, Robert B. Community Manager @ Avail.co Replied November 2019 --- ### Avail Where Have You Been!!! - Overall rating: 5/5 - Reviewer: Hiram A. - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the fact that it is a one stop shop for all of the things I need related to the management of my properties. I can advertise, screen tenants, draft and sign leases, collect funds and keep track of maintenance requests. #### Cons The only free option is a checking account. #### Reasons for choosing Avail Cheaper and easy to use. I can use from anywhere. --- ### BAD Customer Service - Overall rating: 4/5 - Reviewer: Cristina W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered It can be easy to use and maneuver but not all tenants may have the capability to use the system. My tenant also got charged an additional $94 and could not figure it out. I had to give him credit on his rent for the amount he was charged. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I like the fact that it was easy on my end but not so much for the person leasing from me. #### Cons The person leasing from me had to submit a photo with a paper with today's date, and it was not done correctly, so the system rejected it. The tenant did it again correctly, and it looks like it was okay, but now the tenant's account is locked. No one answered the phone, and I tried helping the tenant, so I had to go old school and pick up a check from him. I email the company, and automation gives solutions, but that is not what I need. I have left messages to return my call, and no one returns my call. I really liked this program but was very disappointed with the customer service. #### Reasons for choosing Avail I will look for other products. This one caught my attention, and stuck with it. I should have researched it more before jumping in. #### Vendor response I am so sorry to hear about yours and your tenant’s experience. We aim to provide the best service and it sounds like we may have let you down in this instance. Please let me know if there’s anything we can do to make it right. I know that our support team would love to help in any way they can, and I’m always here as a resource for you. Please don’t hesitate to share any additional product feedback or insights on how we can improve and I will share directly with my team for future Avail enhancements. Again, my sincerest apologies; please let me know if there’s anything I can do to help make things better. Replied March 2024 --- ### Professional Landlord tools at your fingertips - Overall rating: 4/5 - Reviewer: Andrew D. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Customer service has been friendly and effective. I continue to use the software and hope to expand my rental portfolio using this software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software handles most all tools you'll need to list your property, screen tennants, create a lease, collect rent payments, schedule maintenence, and so much more. It's a good way to manage one or several properties. Also makes for a professional appearence as a landlord. I especially like the online background check - definatly helps to secure the right tennant. #### Cons Little to dislike. The company is always improving the software and introducing new features. #### Vendor response Hi Andrew, Thank you so much for the thoughtful feedback. I can honestly say on behalf of the entire Avail team that we are lucky to have you as a member of the Avail community. We built our platform so that the process of renting could become super easy, especially for landlords who have decided to self-manage their REI portfolios. As you so kindly noted, we are continually thinking through ways we can continue to improve our platform. Again, I can't thank you enough for your glowing recommendation, and should you ever have any questions or need additional help, please know that we are here as a resource for you. On behalf of my team, thank you so so much for choosing Avail. Robert B., Community Manager @ Avail.co Replied November 2019 --- ### Enlightening Service - Overall rating: 4/5 - Reviewer: Frank T. - Verified reviewer: Yes - Industry: Legislative Office - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The knowledge and database of forms Avail offers is invaluable. It is generally easy to use and takes much of the " guesswork " out of selecting and using proper forms for the daily running of property management . It is a definite " Must Have " for any Property Owner or Manager. Thank you Avail. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I truly appreciate the vast database of documents available at Avail. The standard forms are there for the user and the ability to add your own rules and clauses is incredibly helpful. There's no need to worry about standard language or which form is correct for your region. Avail takes care of that from the start. It's uniquely foolproof. Thank you Avail. #### Cons I do wish there were an easier way to finalize a document and save it to a hard drive. It seems the only way to view a " finished " document is to email it to an account you have access to. If there's something I'm missing I'd like to be made aware of a different procedure.... If not, then I do hope Avail makes a simpler process for viewing finished documents available in the future. #### Vendor response Hi Frank, Thank you so much for the honest feedback! A review like yours is going to help in a big way. As we work towards a stronger product offering, the best way for us to improve is to take the genuine, honest feedback that we receive into consideration. I'll definitely be sure to get this information over to my Product team. Thank you so much again and please know that we are here as a resource for you! Kindly, Robert B. Community Manager @ Avail.co Replied January 2020 ## More reviews [Next reviews](https://www.softwareadvice.com/property/avail-profile/reviews/?page=2) --- Avail Reviews, Pros and Cons - 2026 Software Advice