All Avail Reviews
1-25 of 246 Reviews
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Michael
Insurance, 51 - 200 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed March 2021
Great Product
Crystal
Verified reviewer
Information Technology and Services, 10,000+ employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Highly recommend Avail!
My overall experience has been very positive. The software is a good quality product, and I've received excellent customer service from the staff!
PROSAvail is a great resource for landlords. I am a first-time landlord, and I've found the software very easy to use. The support team has been especially helpful when I've had questions. They have been very responsive to my questions and concerns. There is also a lot of online articles and resources for Avail users. The Lease is simple to set-up, and I can optionally modify existing clauses or add my own clauses to fit the needs of my property. Payments can also be conveniently set up and paid online by the tenants.
CONSI would like a way to create a template of an existing lease so I don't have to modify the lease template to fit my needs each time. There may be a way to do this. If so, I haven't figured it out. In the meantime, I have downloaded copies of older leases which I can refer to while I'm creating a new lease.
Vendor Response
Hi Crystal! Thank you so much for the thoughtful feedback. I can honestly say on behalf of the entire Avail team we truly are lucky to have you as a member of the Avail community. We built our platform so the process of renting could become super easy, especially for first-time landlords like yourself! :) As you so kindly noted, everything from our listing feature to our lease creation tool was designed with landlords like you in mind. Again, I can't thank you enough for your glowing recommendation and should you ever have any questions or need additional help, please know that we are here as a resource for you. On behalf of my team, thank you so so much for choosing Avail! Robert B., Community Manager @ Avail.co
Replied August 2019
Courtney
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Amazing Software
It's hard to believe that with a little work on the first end you could never have to touch another lease again. Doing the front end work allows high school kids to come in and operate off of checklists to list, screen, lease, and handle maintenance.
CONSThe only bad thing about this software is that it's too easy to set up and use. It has the potential to make it to where anyone can be a landlord.
Reason for choosing Avail
Pricing and ease of use. The other products had too much going on. Avail was simple enough to be explained in one sentence.
Olivier
Education Management, 1 employee
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed April 2019
There are scams on your website !
Very easy to use and looks fine for landlords, cannot say that for prospective tenants !
CONSI was looking for a studio to rent. I filled the application as required by your website which looks very trustful. I thought you were doing some background check or at least ID check for the landlords posting offers on your website ! I was victim of a scam, a fake landlord tried to steal me 5,000$ of prepaid rent without allowing me to visit the place, even if I work 10 min away from this studio. The person was always pushing back the visit arguing that some new applicants would prefer a later date, or that they had too much work on that day and had to delay the visit of one or two days. Then the person told me that according to your website, I had the best application and should make a deposit to make a reservation, otherwise other applicants might do so and take the lease. The information required by your website are highly sensitive, I uploaded a copy of my French Passport and my international VISA. I have now revoked the access to my application for this landlord but they might have copies of my documents now. And who knows what they plan to do with them. You should be more professional ! It is very good to provide background check tools for landlords but you might be providing 'trusting' services and then helping swindlers to make up their scam ! I will contact your service and hope you could help me and compensate me for this unfortunate experience !
Vendor Response
Hi Oliver! Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. I want to take this time to apologize to you for the experience that you reported. Fraud is a common industry issue, and here at Avail we take extra precautions to make sure that fraudulent activity is thoroughly investigated. Scammers are always looking for new ways to trick the platform's algorithms which forces us to stay on our toes. That said, I again do sincerely apologize that a fraudulent listing made it to our website. A lot of security changes are in the works (all exciting updates that we feel confident will make it even more challenging for fraudsters trying to scam others out of their hard earned money). I'd love to hear more from you about what we can do to make Avail a product you'd recommend to others. Please email me (robert@avail.co), and we can get a follow-up call scheduled. Kindly, Robert B. Community Manager @ Avail
Replied June 2019
Judy
Legal Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Awesome program
I am saving myself so much time and energy. So glad I ran across this program. The lady I spoke with at the company was so pleasant and helpful she sold me!
PROSAbsolutely the easiest program I have ever come across! Amazing program well done! I don't usually give reviews but was happy to write this one because I believe in it.
CONSSo far I have not found anything I don't like
Reason for choosing Avail
I am not a computer guru and this program is designed for ease of use.
Daniel
Accounting, 10,000+ employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2019
1st time user
Overall great application that is very useful in managing the property. The articles and content are also helpful
PROSHad all the things I needed to set up and publish postings and track applications. Collections once set up are transparent.
CONSsometimes it takes a few clicks to remind myself where I got to a certain screen for details on payment or tenants
Reason for choosing Avail
Had all the options start to finish of beginning rental and if needed, I had resources
Vendor Response
Hi Daniel! Thank you so much for the review -- on behalf of the team, we definitely appreciate it! For many landlords out there who have a lot of questions and might be hesitating to join Avail, feedback like yours makes it clear why they should. As for your note about the user interface, I do realize that it can take a little bit of learning and for that, I do sincerely apologize that it isn't a bit more intuitive. If you could email me (robert@avail.co) with a few details about what you've had trouble with, I'll go be sure to share this feedback with my product team as it will inform our product. Again, I can't thank you enough for your glowing recommendation. On behalf of my team, thank you so so much for choosing Avail! Robert B., Community Manager @ Avail.co
Replied December 2019
Dr Ann Nkiruka
Verified reviewer
Education Management, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Makes Being A Remote Landlord Easy!
I love using Avail and I have recommended it to family and friends who have rental property.
PROSAvail helps me manage my properties from hundreds of miles away. The system allows me to advertise vacancies, accept applications, check backgrounds, create and sign leases, and collect rent—all remotely.
CONSThe initial set up for my tenants’ payments was a little buggy, but customer service was very helpful. No future issues.
Vendor Response
Hi Dr. Nkiruka, My name is Robert and I'm one of the dedicated Community Managers here at Avail. I wanted to follow-up to say thank you so so much for being a valued Avail user (and thank you for the honest review)! As you may know, we are making a lot of changes to the platform (all exciting updates that members have asked for); this also includes providing a more intuitive tenant on-boarding process. That said I'd love to hear more about what you'd like to see changed, and what we can do to make Avail a product you'd recommend to others. Please email me (robert@avail.co), and we can get a follow-up call scheduled! Thank you so much for the honest review; I'll definitely relay your kind words to my Customer Success team, and keep in mind that we're here as a resource for you! More than happy to help out as best we can :) Kindly, Robert B. Community Manager @ Avail.co
Replied May 2019
Julia
Verified reviewer
Writing and Editing, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Great software for small scale landlords
Overall, I love Avail and don't see any reason to use another software.
PROSI use this software to keep track of just two properties, and I like it because it's very affordable for small landlords like me and still provides all of the features I want from a professional property management software.
CONSI wish the billing system could be more flexible. For instance, there doesn't seem to be an easy (from-the-dashboard) way to mark an invoice as paid from my end if a tenant gave me a check instead of using the system.
Vendor Response
Hi Julia! Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. Furthermore, thank you for leaving such a thorough review of Avail! We are making a lot of changes to the platform (all exciting updates that members have asked for), and a review like yours really helps our team to move the product in the right direction. I've personally made note of the invoice issue, and while you can achieve this from directly on the payments page, I still understand that it could be a little bit more straightforward. If you'd like, please feel free to send this along with any other constructive feedback over to me (robert@avail.co). I'll definitely get this over to my Product team! Thank you so much for the honest review and keep in mind that we're always here as a resource for you! :) Kindly, Robert B. Community Manager @ Avail.co
Replied December 2019
Megan
Verified reviewer
Banking, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Amazing quality for Affordable Homeowners
I LOVE the customer service. I don't worry about not having the answers or understanding things because I know customer service will patiently go over things over the phone, or on weekends, through email. Haven't found anything similar with this kind of ease of use or customer support.
PROSIt's very user friendly, inexpensive and easy to use.
CONSNot being able to print out leases to compare.
Vendor Response
Hi Megan, My name is Robert and I'm a Community Manager here at Avail. On behalf of my team I want to say thank you so much for providing such a glowing review. Your words go a long way for us in terms of helping other DIY landlords and rental owners to find Avail as their preferred solution. I've also been careful to make note of the ability to print out leases to compare this may be something that our product team might reach out to you about to learn more about the desired outcome. That being said, I'll be sure to share this information with my product team. If there's anything that you need help with please be sure to let me know! More than happy to help when I can. Kindly, Robert B. Community Manager @ Avail.co
Replied July 2022
Nathan
Verified reviewer
Real Estate, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Great value
It’s simplified and sped up the leasing process. Helps with putting together a contract easily and making minor modifications where appropriate. Love the automated emails and reminders but also the flexibility and control over the emails
PROSEase of use Digitize the experience for landlord and renter
CONSJust a few minor things - changing name on contract in middle of lease. Sort of like a contract adjustment but not a deal breaker.
Vendor Response
Hi Nathan! Thank you so much for the thoughtful feedback. Believe me when I say that your feedback is something we take to heart as we try to improve our product and provide an experience that users will love for years to come. Many DIY landlords join Avail for the very reasons you mentioned, and as we continue to add more tools to the platform, reviews like yours play a central part to exploring how we can make things better. I'll also inquire with my tech team about adjusting the lessor/lessee contact information (typically this isn't something the system allows since it is a legally binding agreement - so we definitely will need to look into this). That said if you have any questions or need help within your account never hesitate to reach out to us; we're here as a resource for you!! :) - Kindly, Robert B. - Community Manager @ Avail
Replied May 2019
Aldo
Verified reviewer
Real Estate, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2019
Avail benefits
I have been able to confidently write leases and disclosures that are compliant.
PROSListing a rental property is easy and Avail helps generate many qualified prospective tenants.
CONSSometimes it is difficult to edit leases. The staff is helpful in responding and resolving concerns.
Vendor Response
Hi Aldo! Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user (and thank you so much for the honest review). As you may know, we are making a lot of changes to the platform (all exciting updates that members have asked for), but with those changes, we realize that it can take time to iron out all of the glitches and can lead to a not so great experience. For this I do sincerely apologize (especially with any negative experiences related to editing your lease). I'd love to hear more about what you'd like to see changed, and what we can do to make Avail a product you'd recommend to others. Please email me (robert@avail.co), and we can get a follow-up call scheduled. Thank you so much for the honest review and keep in mind that we're here as a resource for you. Kindly, Robert B. Community Manager @ Avail.co
Replied May 2019
Javonni
Real Estate, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed December 2019
Review
Ok, but nothing special.
PROSLeases, online signing. Rent payments are nice
CONSHard to navigate, not very fluid or easy to use.
Reason for choosing Avail
Not sure, regret it
Vendor Response
Hi Javonni, Thank you so much for the honest review -- and I do sincerely apologize that your experience concluded with you feeling as though it wasn't worth it. We've tried to do our best to competitively price our features given that it is a one-stop-shop for everything and we do have different subscription tiers based on the number of units you have. Still, if there were issues with payments I definitely understand how that could lead to a not so great experience. I've personally noted your feedback. That said, if you could email me (robert@avail.co) with a little bit of info, I'd love to see if there's a way we could rectify the situation. I'll also relay this feedback to my product team as well. Again, I can't thank you enough for your feedback and I do apologize again if we've missed the mark. On behalf of my team, thank you so much for choosing Avail and I hope to hear from you soon. Kindly, Robert B. Community Manager @ Avail.co
Replied December 2019
Cynthia
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2019
Avail Review
Overall I am pleased with the processes in place, they give me the ability to refer to AVAIL as my management service company when speaking to the tenants.
PROSThe ability to remove ourselves from the money collection piece of the tenancies.
CONSThe Reporting module is weak, whomever designed the options doesn't seem to know what kinds of information or trends a landlord or accountant would need, and the data they are looking for. The format they comes out in requires too much time to get to a usable spreadsheet.
Reason for choosing Avail
Ability to put the vacancies on many site giving it a true professional quality as well as the screening process. Now that we have tenants I don't want to live without the rent collection modules.
Vendor Response
Hi Cynthia, Robert here. I'm Avail's Community Manager and I wanted to follow-up to say thank you for being a valued Avail user. Furthermore, I wanted to apologize for any difficulty you've experienced using your account. As you've noted, there are some added benefits of having more beefed up accounting features. We are making a lot of changes to the platform, yet we still want to keep it within the scope of our target DIY rental owner. Nevertheless, I'd love to hear more about the accounting features you'd like to see so that Avail can become a product you'd recommend to others. Please email me (robert@avail.co), and we can get a follow-up call scheduled. Thank you so much for the honest review and keep in mind that we're here as a resource for you. Kindly, Robert B. Community Manager @ Avail.co
Replied December 2019
Shaina
Retail, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
A must have for rental owners and managers!
So far the customer service and support has been great. Any time I need anything or have a question the team has gotten back to me quickly. Easy to use and has really improved my ability to manage my rental.
PROSThis software adds ease to both the start of the rental process (application review and acceptance) as well as ongoing support of the rental. It allows for electronic payment collection and can allow for multiple payers for a single unit to take out the guesswork of who still needs to pay and removes the need for one tenant to carry the burden of payments. This software allows for customization of what is required, how payments are processed and tickets that can be cut and addressed in the portal.
CONSThere are some additions that could improve the software including integration of payments to utilities and auto payment requests, addition of an app for on the go management.
Vendor Response
Thank you so much for the 5-star review, Shaina! Our co-founders set out with the goal of making this process easier, so to hear that type of feedback in a review like yours really does make it all worth it. As for integration of payments to utilities and auto payment requests, just to clarify there are some things that we make standard in order to give landlords more flexibility. Since utility costs may vary from month to month, a landlord will need to manually add that fee in. Still, I certainly understand the need and will be sure to pass this information to my head of product. Also, a mobile app is definitely on our product roadmap. In the meantime, our website is optimized for mobile device usage so your tenants can easily access it from their mobile device's web browser. Again, I can't begin to thank you enough for the kind words! If there's anything we can help out with, please feel free to reach out! Best, Robert B. Community Manager @ Avail.co
Replied November 2019
Amgad
Management Consulting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great enabler
Is was one of the very first adaptors it enabled me to expand my business beyond what I could have without it
PROSDesigned with small business rental property owners in mind, full cycle management from advertising and listing to deposit rent and submit service requests
CONSLack of mobile app, but the internet application is mobile friendly
Vendor Response
Thank you so much for the 5-star review, Amgad! We definitely want to make the rental process easier for landlords and tenants. Our co-founders set out with the goal of making this process easier, so to hear that type of feedback in a review like yours really does make it all worth it. As for a mobile app, that is definitely on our product roadmap. In the meantime, our website is optimized for mobile device usage so your tenants can easily access it from their mobile device's web browser. Again, I can't begin to thank you enough for the kind words! If there's anything we can help out with, please feel free to reach out! Best, Robert B. Community Manager @ Avail.co
Replied November 2019
Allyson
Real Estate, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
My landlord experience using Avail
I had a small problem when I accepted an application from a tenant. Somehow they made a duplicate application. But avail customer service jumped right in and helped the tenant and myself to resolve it quickly. I've asked for technical help a couple of times and they always get back to me shortly.
PROSI can easily see maintenance request previous leases and a payment history then I'm able to print off for taxes. The software is just easy to navigate.
CONSNothing. Everything has gone well. I can't say I've had any issues that would be negative in over a year.
Reason for choosing Avail
Because the other products I researched were more expensive and did not offer the customer service I'm receiving.
Vendor Response
Hi Allyson, thanks for the kind review of Avail. We love to hear that you've had a smooth experience. We've put a lot of thought and time into developing resources for landlords and renters nationwide, and are super thrilled to hear that not only have our maintenance tool and lease templates been helpful, but also that you're finding value in our payments tool and accounting features. (We really want to make things easier for when tax season comes around!) Please let us know if there's anything else that we can help out with. Always happy to be a resource for you! Kind regards, Robert B. - Community Manager @ Avail.co
Replied August 2022
Mike
Insurance, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Great rental mgnt software
Easy to buy, set up and use. 8 out of 10.
PROSSimple to set up Great lease set up and legal advise. Easy for tenants to pay their rent.
CONSNo repair person setup for tenants to call when repairs are needed.
Vendor Response
Hi Mike, Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. Furthermore, thank you so much for leaving such a thorough review of our product. We are making a lot of changes to the platform (all exciting updates that members have asked for), and a review like yours really helps our team to move the product in the right direction. I've personally made note of the issue of adding a contractor/repair person; typically this individual's contact info would be added from the account settings page. Still, I understand that it could be a little bit more straightforward, and I do deeply apologize for any confusion! Please feel free to send this along with any other constructive feedback over to me (robert@avail.co). I'll definitely get this over to my Product team. Thanks again and keep in mind that we're always here as a resource for you! :) Kindly, Robert B. Community Manager @ Avail.co
Replied December 2019
Jill
Entertainment, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2022
It's always nice when you're using the internet to be able to speak to a human. The Humans at avail
Avail is great. Working with affiliate sites -- is non productive and a waste of time. TIME IS EXPENSIVE. I don't have time to deal with sites that it is impossible to have contact the managers. IT'S very frustrating for me and the people who are trying to contact me. People keep clicking on every picture that's nice and then have no idea who I am when I respond to them. I would much rather just deal with Avail -- and not have to put up with the aggravation of dealing with the others. STRESS LIKE THIS TAKES A TOLL.
PROSI hate this software. It's clearly not customized for Avail ... It keeps saying things like .... "what do like about this product. PRODUCT?????? Avail IS NOT A PRODUCT!! IT'S A SERVICE. They're not selling beans, people.
CONSThe connections with other rental agencies pretty much suck. I got emails from people on affiliate sites, stating that my responses to them got cut off by there software and were useless. I think "Hotpads" was the affiliate. The thing that I hate about this software is the the inflexibility of responses. I have one bedroom for rent in a fabulous four bedroom townhouse. These is no way to convey this due to inflexible auto sites' programs.
Reason for choosing Avail
BECAUSE THE PEOPLE ARE WONDERFUL TO DEAL WITH. The rest of those site are autonomous.
MARCUS
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2019
Property management made easier
I love the product
PROSEasy to receive payments and track all payments
CONSApartment pay twice same. Andress but pay twice a
Vendor Response
Marcus, Thank you so much for the thoughtful feedback. I can honestly say that on behalf of the entire Avail team, we truly are lucky to have you as a member of the Avail community. We built our platform so the process of renting could be super easy, especially for property owners who have decided to self-manage their REI portfolio. In regards to any difficulties you may have experienced when using our platform, I'd love to learn more about what we could be doing better. This is the type of feedback that will help us to remain competitive and will enable us to provide a better all-around experience for our customers. Again, I can't thank you enough for your glowing recommendation and feel free to reach ou with additional feedback. My email is robert@avail.co. Please know that we are here as a resource for you. On behalf of my team, thank you so so much for choosing Avail! Best Robert B., Community Manager @ Avail.co
Replied November 2019
Debbie
Real Estate, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Best customer service EVER!!!!
Avail makes it very simple and easy for me to manage online rental payments. Avail was the first software I signed up for and I made the best choice. I am very happy with the software and extremely happy with the customer support they offer. I would highly recommend them to others.
PROSProduct is easy to use and easy for my tenants to use as well. I have never had a tenant struggle with understanding how to use the software.
CONSI don't have a need to integrate with another software at the moment so have no issues at the moment.
Russ
Commercial Real Estate, 2-10 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2020
Testing Property Management Tools
Overall it was good and understand it is a growing platform. The pricing is a bit high to jump on with a bunch of units. Still exploring if it could be used in full and track payments well.
PROSIt is easy to use for applications and background checks
CONSLeases were not great. It would be great to load an existing lease format and be able to electronically send and have populated by renter.
Reason for choosing Avail
Top google search and free trial
Vendor Response
Hi Russ, Thank you so much for the honest feedback! A review like yours is going to help in a big way. As we work towards a stronger product offering, the best way for us to improve is to take the genuine, honest feedback that we receive into consideration. I had a chance to review your comments around pricing and the lease feature as a con, and l definitely want to be sure to get this information over to my Product team. I also will reach out to my colleague Lilly who may be able to help with better understanding how to use our lease tool (there's a lot of opportunity there and I want to make sure the experience is super easy to understand). Thank you so much again and please know that we are here as a resource for you! Kindly, Robert B. Community Manager @ Avail.co
Replied January 2020
Vicki
Real Estate, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Great For New or Inexperienced Landlords
Avail has given me added confidence as a landlord and made it possible for me to keep my landlord-tenant relationships professional.
PROSThe Avail software provides legal documents that you can edit and customize. It also walks renters through the steps to pay online. You can track expenses by unit, and BEST OF ALL… when you have a vacant unit there is no added charge to upload your photos and advertise it on all of the standard rental sites. The software lets you accept online applications and schedule showings to find your new tenant.
CONSI would like to be able to use the Avail lease with tenants who do not use the internet. At present the system doesn’t allow that, so I have had to download other software to convert the Avail lease to word and edit it, then upload a scanned copy after signatures are added. It would be nice if there was a way to just do my editing online in the Avail software and print it as an “Externally Signed Lease”.
Reason for choosing Avail
I chose Avail based on price for value after reading about it and various other products. I started with the minimum rate and then upgraded after I saw how powerful it was.
Benjamin
Real Estate, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great for new landlords
On the times I've had to reach out to Avail they've responded in a reasonable time, and resolved the issues quickly. They were mostly user-error.
PROSThe product handles almost everything a property management company does, except the actual human element. Rent analysis Build listing & syndicate to other sites (plus materials to help guide you through building an effective listing) Tenant screening Lease/Contract signing, along with localized templates, and options to customize. Payment scheduling & management late fee management online maintenance requests lease renewals.
CONSNo complaints about any current features, but one place where it could improve is reporting. For example, year end reporting of income & expenses from the property, to assist at tax time. Currently I have to handle this outside the product.
Reason for choosing Avail
n/a
Vendor Response
Hi Benjamin! Thank you for writing such a detailed review. For many landlords out there who have a lot of questions and might be hesitating to join Avail, feedback like yours makes it clear why they should. In terms of improving the reporting, this particular point of feedback is something that we've gotten from quite a few users. That being said we are certainly taking this as a key point of consideration moving into the new year (it is most certainly on our radar as far as being a part of our product roadmap). Again, I can't thank you enough for your glowing recommendation and would love to learn more. My email is robert@avail.co -- feel free to email me with any further feedback you might have. On behalf of my team, thank you so so much for choosing Avail! Robert B., Community Manager @ Avail.co
Replied November 2019
Lori
Information Technology and Services, 1 employee
Used more than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed May 2019
glitch with website
Autopay.
CONSThe last two times I have updated my payment method for Autopay, it did not save. Please fix.
Vendor Response
Hi Lori! Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. I want to take this time to apologize to you for the experience that you reported. As you've noted, we are making a lot of changes to the platform (all exciting updates that members have asked for), but with those changes, we realize that it can take time to iron out all of the glitches and can lead to a not so great experience. I'd love to hear more about what you'd like to see changed, and what we can do to make Avail a product you'd recommend to others. Please email me (robert@avail.co), and we can get a follow-up call scheduled. Thank you so much for the honest review and keep in mind that we're here as a resource for you. Kindly, ? Robert B. ?Community Manager @ Avail.co
Replied May 2019
Jared
Medical Devices, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Perfect for any first time user
5-star so far, with the experience, ease of use, customer service, and receiving rental payments.
PROSI paid the $5 a month for the premium version and was happy I did so. You get a ton of benefits with the free version, I just enjoyed customizing my lease, and allowing my tenants to not have to pay the convenience fee associated with paying rent. I really enjoyed the syndication between all the websites when listing my available unit. I do believe that having my available unit on so many different rental websites helped me find a tenant faster as well. Really enjoyed the ease of contacting prospect tenants. Also, I’ve found the rental payment portal easy to use. I haven’t had to deal with a maintenance request so I have no opinion on that service yet as I’ve had the account for roughly 3 months. Lastly, customer service is above a 5-star! I called on a Saturday morning and spoke with an Avail rep instantly without being on hold or anything, was truly amazing with how fast my problem was solved and the lady I spoke with was extremely friendly and very helpful.
CONSVery user friendly once you understand the process and how everything is set up online. After a few times logging on, I understood the layout better. Really no complaints as of yet.