--- title: "Easy Storage Solutions Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Easy Storage Solutions. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Easy Storage Solutions is a good fit for you!" source_url: "https://www.softwareadvice.com/property/easy-storage-solutions-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Self Storage Software](https://www.softwareadvice.com/property/self-storage-facilities-software-comparison/) / [Easy Storage Solutions](https://www.softwareadvice.com/property/easy-storage-solutions-profile/) / Easy Storage Solutions Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/easy-storage-solutions-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/easy-storage-solutions-profile/alternatives/) # Easy Storage Solutions User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 703 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 578 reviews (82%) - 4 stars: 113 reviews (16%) - 3 stars: 5 reviews (1%) - 2 stars: 3 reviews (0%) - 1 star: 4 reviews (1%) ### Most mentioned pros - I like that I can make changes to my website, pricing, templates, billing, contracts, gates and storage layout pretty much all on my own; yet if I have any issues with figuring something out customer support is great at helping navigate any issue quickly. - The most thing I like about Easy Storage Solutions is the ability it provides to invoice customers on a monthly basis and using a card to make the payment and text or email the receipt. - The ability to access the software from anywhere, including a smart phone. Plus the ability to mostly manage remotely (offsite). ### Most mentioned cons - No refund after signing up and not using the service after a day. - I have spend countless hours troubleshooting this system with them only for the issue to come back. - the inability to delete or combine unused or accidentally duplicated customers etc. ## Easy Storage Solutions customer reviews Showing reviews 1-25 of 703 (page 1). ### Excellent Software and Customer Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Easy Storage Solutions software is user friendly and their customer service is the best I have dealt with. They helped design our website and are always there to answer our questions no matter how trivial the question might be. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is easy to use and they have the best customer service! #### Cons The unit map is challenging to set-up. --- ### Great user-friendly software! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Commercial Real Estate - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been very good. Customer service is generally friendly and helpful. It has worked great for our boat and RV storage lot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to set up and use. The website is customizable and easy for customers to use for renting online or paying their rent online. I really like the gate integration with the software so I can look at the gate activity log to see who has entered our storage lot. #### Cons Price increases for software and credit card processing. --- ### Very good software - Overall rating: 4/5 - Reviewer: Tormoehlen E. - Industry: Real Estate - Company size: 2-10 employees - Product usage: 3-5 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Self storage is easy to use, does quite a bit and the customer service reps are knowledgeable #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Itself storage is easy to use even from the first day! #### Cons What I like least are some of the Payroll fees --- ### Easy Storage has literally saved our facility! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, moving away from SiteLink and onto Easy Storage has help use keep better track of all our operations better than ever before. This software has paid for itself just by being easy to use from any device anywhere you might be located (onsite, on the road, or even at home or after hours!), and it's helped us increase our unit occupancy simply by being so flexible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about it is the ease of use, the incredible flexibility and functionality, and the fact that it's all cloud-based instead of local on your PC. It has NEVER gone down once since we've been using it in over 2 years, and the support is just fantastic...not that you'll need it much, since it's so darn easy to use and manage! #### Cons Their monthly pricing is a bit/lot higher than it should be, and the fact that you cannot select or manage your credit card provider means that you don't even have the option to shop around for the best deal in processing rates. This part is almost a deal-killer for me, because I just HATE over paying for credit card processing and the lack of being able to control what company I choose to use. --- ### A robust system at an affordable cost to manage your storage business. - Overall rating: 5/5 - Reviewer: Craig Z. - Industry: Warehousing - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Over all the system is really good already and keeps getting better. Customer support is very good to work with and knows how to help. The online help is also pretty good. We are glad we made the choice to partner with ESS. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We like all the aspects of the system and the way ESS keeps adding great features. #### Cons It does not have a way to use your own email based off of the web site they provide for you. Our website is TCGstorage.com It would add to the pro level of the site if we could have "myname@tcgstorage.com" or "manager@tcgstorage.com" etc. with forwarding also. Also no "cash drawer" in the traditional sense --- ### Good follow through - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Warehousing - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The sales team as well as the customer service and technical team are great communicators and always are there to help. Very user friendly software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use and someone always answers the phone. #### Cons It seemed as though there were a few price increases within a short amount of time. --- ### Fantastic product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I am very satisfied. Product is very intuitive. Easy to use for both owners and customers alike. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integrated platform for both customer, interface and owner support. #### Cons Price. There are similar solutions in the market that lack the functionality, but are slightly cheaper. --- ### Easy is exactly what they are! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Commercial Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Support has been great, knowledgeable and fast to contact #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super easy management system . For new owners like myself it has been invaluable. #### Cons Cost of gate access system is high. $60 A month is a lot. --- ### HIGHLY RECOMMEND - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Automotive - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am 70+ years old and needed a billing company that was easy to work with. My storage facility has been full for almost 3 years since i started using Easy Storage Solutions for my billing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy system to learn. Always help if you need it. #### Cons Have not found anything I have not liked. --- ### No Refund and little support Competitors offer deals - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Poor service and expensive compared to competitors Competitors charge less for the same service and there’s no help onboarding #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Competitors charge less for the same service and there’s no help onboarding No refund after signing up and not using the service after a day. #### Cons No refund after signing up and not using the service after a day. Competitors charge less for the same service and there’s no help onboarding --- ### Time Saver! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy Storage Solutions has saved me so much time! Love the program and love the support staff! I would highly recommend it to any storage facility owner or manager. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cost effective. All other programs were way too expensive and required purchasing updates. With Easy Storage you just pay a low monthly fee and the updates are automatically done for you. No extra cost. No stress. #### Cons Haven't experienced any cons. --- ### Like having a facility manager, only better - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great and great customer service. We deal with other software products in the hardware industry, and this software is the most user friendly and customer service oriented of any I have worked with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Accessibility at office or remotely, auto pay, professionalism and integrity in the product. It has literally reduced my workload by 80 % #### Cons Not having it sooner! Very satisfied. We had two other systems and this is light years ahead. --- ### Great Customer Service/ - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. 5 Star Service and website catches your weye. Customers comment how east it is to rent online. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great customer service. Easy to use. Freindly and well versed agents. Call back when they are busy. Always Polite. #### Cons Nothing. Keep up the fine work. Send helpful updates. Easy to navigate and add or delete pages. --- ### Best Software for Small and Large Facilities Alike! Used at ALL our Facilities! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Management Consulting - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy Storage Solutions is truly EASY, which is why we've converted every facility from the $12 million facility to the $250,000 facility to ESS and all employees can use and understand it's features, as well as the tenants. #### Cons Since it's been purchased by Storable.... the terrible turn of customer service. --- ### The perfect management solution for a small storage unit facility! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Packaging and Containers - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are a small storage unit facility, and could not afford to may much for a management tool. Easy Storage Solutions provides everything that we need to run our business, at a price that justifies it's purchase. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros With Easy Storage Solutions, our business practically runs itself. After the initial set up, it takes me very little time to keep track of our customers, issue statements, and record payments. #### Cons I use Quick Books to manage the financial side of our business, and it would be really great if somehow it had the capabilities to do what Quick Books does all in one location (keep track of our business bills, and etc. for tax purposes). --- ### Easy to use and operate - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Warehousing - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. For the most part I am satisfied other than refund processing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that I can make changes to my website, pricing, templates, billing, contracts, gates and storage layout pretty much all on my own; yet if I have any issues with figuring something out customer support is great at helping navigate any issue quickly. #### Cons There do seem to be server error issues somewhat often. Not sure what is going on there.The new refund process of having to go back and and delete the last invoice it went to creates havoc with my bookkeeper, the whole process is inefficient and convoluted so we have decided to circumvent processing refunds through ESS any longer --- ### Great For My Business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Warehousing - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gets the job done for what I have and need at this time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple for my customer base to sign up, pay and maintain access to their account. #### Cons I do not like that I am forced to use their credit card company. I should have options or they should be more competitive on their prices if they are forcing you to use them. Not sure if it's me as the user but the way you have to go back to the beginning when you do anything and start from the reports page. --- ### Great product for any Storage Business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent, I had no issues with Easy Storage as a matter of fax I have referred over five other businesses to them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is a true asset to my business, I wouldn't think of doing any other way. I like that you can get great customer service over the phone anytime you need it. #### Cons Nothing, everything seems to work as promised. --- ### No background in storage management - Overall rating: 5/5 - Reviewer: Carol D. - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Enjoyable. Customer service is always helpful and understanding and willing to walk through an issue with me and also guide me to where I might be able to find a resource on the issue if I need to access it later. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I came into my role with zero experience with ESS or background in Self Storage and was able to successfully complete a launch of our site with the ESS team and manage our rentals online. It has a been very user friendly. #### Cons Sometimes if I am in the middle of a task and then get a call and have to get out of my screen, at times I can forget what I was doing and may not complete a task. I'm not sure if there is a feature that I am not utilizing or not, but it can be frustrating at times. --- ### Would Definitely Recommend - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using Easy Storage for almost 7 years now and it has not disappointed. I love the fact that it is online and I access from anyone of our storage locations. And the fact that customers can rent, pay for units, etc. on their own has been very helpful. #### Cons I wish there was a way to set up past due timelines for individual customers so that if I do not want to put certain customer in Prelien status after 60 days, the system will not automatically place them in that status. --- ### Easy Storage Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Warehousing - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent. I wish it was reasonable to use for our acquisition of six more facilities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Software is very intuitive. After struggling with a different software for two months, I switched to ESS. I was up online within 2 days! #### Cons Necessity to have a computer online for gate access controls. Secondly, software is not scalable to add many facilities. --- ### Easy to use and customer service very responsive - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Facilities Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy Storage Solutions takes the headache out of managing a storage unit facility. The software is easy to use and when needed, customer service is friendly and very responsive. #### Cons The only thing that I have discovered that I would like to use (and maybe it is available, i just haven't found it) is the ability to send a text message to all tenants. --- ### Perfect software for my small storage rental business, and the staff supportive after the sale - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: 1-3 years · daily - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Extremely easy to set up and learn. Cloud based, so I am not tied to the office desk. Has many features that can be programmed to perform automatically, invoicing, late reminders, lockout out notices, etc help clerical staff stay on top of collections. Customers can manage their accounts online, make payments, or setup automated payments. Customers can view availability and rent storage units online. Easy Storage Solutions does their best to incorporate the software user suggestions in their latest updates. Communications with the support staff via chat, email & phone is simple and easy. I am glad that I was fortunate enough to have found the software. #### Cons Unable to think of anything that I don't like about Easy Storage Solutions software, it suits me just fine! --- ### Set it and forget it technology - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Product usage: 1-3 years · daily - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Once set up, the software requires very little effort to keep the site updated and working. Making changes to information is simple, and while we don't use all the functionality, none of the tools we don't use get in the way of using the ones we do use. The support is also fantastic - rarely does it take more than a single 15 minute call or quick email to have our issues resolved. #### Cons I could use a more customizable reporting format instead of using the predefined reports. We often have to merge the data from a couple reports into a single report to create the picture we need, but don't expect they could build reports for every business format, so a simple data export tool that allows user selection would save us a little time. Pretty minor though... --- ### EASE OF USE - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered CUSTOMER SUPPORT IS THE BACKBONE OF THIS SOFTWARE. I'M A 60 YEAR OLD MANAGER WHO IS NOT VERY TECH SAVVY.EVERY TIME I HAD A QUESTION I WAS TREATED VERY WELL, NOT LIKE A CHILD AND KNOW MATTER HOW LONG IT TOOK THE STAFF WERE VERY PATIENT TILL I FIGURED IT OUT. IN THAT REGARD KRISTEN IS THE ONE WHO BASICALLY TAUGHT ME THE INS AND OUTS OF THE SOFTWARE AND HELPED ME OUT THE MOST. SHE CALMED ME DOWN AND LED ME THROUGH THE PROCESS TO WHERE I'M VERY PROFICIENT TO THE POINT I CAN HELP OTHER MANAGERS IN OUR COMPANY. WE COULDN'T BE HAPPIER THAT WE ARE WITH EASY STORAGE SOLUTIONS. GEORGE #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros EASE OF USE LIKE THE TITLE AND ESPECIALLY CUSTOMER SUPPORT. WE HAD AN OLD DOS SYSTEM AND IT WAS LIKE GOING FROM A SKATEBOARD TO A LEAR JET IN AN INSTANT. THE SPEED OF THE SYSTEM IS WONDERFUL AND THE REPORTS DO IT ALL. #### Cons UNFORTUNATELY WE CHARGE THE FIRST MONTHS RENT AND PRO RATE THE SECOND MONTH WHICH ALLOWS EVERYONE TO PAY ON THE FIRST OF THE MONTH THERE AFTER AND THERE ARE A FEW GLITCHES IN THE SOFTWARE THAT I THINK THAT NEEDS TO BE FIXED BUT ALL IN ALL WE ARE ABLE TO WORK IT OUT. #### Vendor response We allow this same prorating method in the software. This is located under the "Setup" tab under "settings" there is a prorating drop down box with the option of "bill for first full month, Prorated 2nd month billed now." there is even another option for "bill for the first full month, and Prorate the second month billed later". So we're not quite sure what "glitches" are being referred to, however, we would love to help offer more training through a call to our support team. Replied June 2016 ---