--- title: "Entrata Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Entrata. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Entrata is a good fit for you!" source_url: "https://www.softwareadvice.com/property/entrata-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Mobile Home Park Management Software](https://www.softwareadvice.com/property/manufactured-mobile-home-management-software-comparison/) / [Entrata](https://www.softwareadvice.com/property/entrata-profile/) / Entrata Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/entrata-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/entrata-profile/alternatives/) # Entrata User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 444 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 292 reviews (66%) - 4 stars: 124 reviews (28%) - 3 stars: 19 reviews (4%) - 2 stars: 6 reviews (1%) - 1 star: 3 reviews (1%) ### Most mentioned pros - As an administrative user, Entrata provides a comprehensive platform for property management, combining leasing, payments, and reporting in a single system. - Reporting tools are robust, allowing admins to pull detailed financial and operational data efficiently. - It has streamlined property and lease management, improved operational efficiency, and provided strong security for sensitive data. ### Most mentioned cons - Performance can lag when handling large batches of data, and occasional system crashes require reloading or contacting support. - Security is very tight, making some tasks cumbersome. While secure, the platform can limit flexibility for business expansion. - At times the phone freezes up when adding pics to work order. ## Entrata customer reviews Showing reviews 1-25 of 444 (page 1). ### On it's way to being 5 stars - Overall rating: 4/5 - Reviewer: Ruben W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would say it was challenging at first, becuase I was accustomed to using Building Link and it was easier to navigate that software. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros For the most part it is very inclusive in that it gives a user access to most of the features that you need to interact with and assist residents. #### Cons I think it could be more user friendly when it comes to creating or adding things like permissions to enter for residents. #### Reasons for switching to Entrata It was the company's decision, and the staff had to begin using the product --- ### Centralized Management Made Easier - Overall rating: 5/5 - Reviewer: Breyden M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Entrata is a powerful tool for property management administration, particularly for teams that manage multiple units and require centralized access to leasing, payments, and reporting. While there’s a learning curve for advanced features, the platform ultimately streamlines day-to-day operations and improves workflow efficiency. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As an administrative user, Entrata provides a comprehensive platform for property management, combining leasing, payments, and reporting in a single system. The dashboard is fairly intuitive, making it relatively easy to navigate between resident accounts, maintenance requests, and financial reporting. The system excels in streamlining workflows like generating leases, processing renewals, and tracking payments. Reporting tools are robust, allowing admins to pull detailed financial and operational data efficiently. The integration of modules like maintenance, resident portals, and communication tools adds convenience and reduces the need for multiple platforms. #### Cons There are some challenges. Performance can lag when handling large batches of data, and occasional system crashes require reloading or contacting support. Certain features, such as bulk updates or custom reporting, can be less intuitive and may require training or trial and error to fully utilize. Support is generally responsive, but resolution times can vary depending on the issue’s complexity. #### Reasons for switching to Entrata Conditions and processes that were set up before I joined. --- ### Entrata versus Other Software - Overall rating: 5/5 - Reviewer: Cheree S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Entrata is very user friendly. Also, if you ever have issues, it is very easy to speak to customer support. They actually answer the phone. #### Cons I have not found any cons since I started using Entrata. --- ### Love/Dislike Relationship with Entrata - Overall rating: 4/5 - Reviewer: Denise G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been challenging at times to learn the "ways of Entrata," as I have used and loved OneSite for many years before starting with Entrata at this company. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros There are few things I truly do like about Entrata. The dashboard, by far, is the best though. I like the way it shows me my day and when I click on each tab, gets me what I need to clear it. #### Cons The click-throughs to get to one report or tab and the new renewal generator. NO THANKS. I also cannot stand when you go to look at a renewal or anything now on a resident's main tab and it makes you have to "close" out to get back to the beginning. Noooo. Just no. #### Reasons for switching to Entrata Not 100% sure, I didn't work for this company at the time. --- ### Entrada Review - Overall rating: 5/5 - Reviewer: Heather H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Over all experience has been a pleasure. Every time that I have had to call customer service has been very efficient . The system is user friendly and easy to learn. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Entrada is very easy to navigate. The customer service department is amazing. They are always friendly and help in a timely manner as well as follow up to make sure we are good. #### Cons There really is not anything I do not like about Entrada. I have always had a good experience with the system as well as customer service #### Reasons for switching to Entrata I worked for a temp service as assistant property manager. They used onsite. So it was not my decision to make. I have used Yardee and Onsite and Entrada by far was much more efficient and user friendly. Customer service was no where near as helpful and that is if you could even get someone to answer any question one might have. --- ### Entrata Review - Overall rating: 5/5 - Reviewer: Andrea D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far the experience has been rocky, but working through all the processes and finding who has authorization for which , and utilizing the text enjoinment to test out theories #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Full visability on all tasks, from Prospects to residents and renewals. It's user friendly to navigate once you understand how it works. Easy to pull dates and track data. Customers questions and concerns are all logged in the profile making for easy tracking #### Cons Right now all departments are working out of one " contact needed " we are finding it challenging and wishing there was a way to separate the contacts needed by department ( Leasing, Tenant Relations and Maintenance ) #### Reasons for switching to Entrata for full visibility, start to finish hold all documents, process rent --- ### Entrata - Valuable Asset - Overall rating: 5/5 - Reviewer: Bryan H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Entrata has been great to work with. Our dedicated account rep and having an assigned CSM without having to meet standards of size or spend before getting this has been invaluable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Entrata setup is very flexible and allows us to be able to setup and maintain the system for our optimum level. The ability to customize reporting and to move columns and add in calculations makes reporting impactful. #### Cons Because the system is so customizable, have to keep in mind that we need to review all of the individual setups and make tweaks as necessary. Because a setting is one way in another system, does not mean it is the same in Entrata. Ask lots of questions and review all settings thoroughly. #### Reasons for switching to Entrata Service and pricing were the main driving factors. --- ### MY favorite software - Overall rating: 5/5 - Reviewer: Amanda S. - Verified reviewer: Yes - Industry: Accounting - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. very easy to navigate and the reports are easy to pull , I love that right when you log into the dashboard you can see everything you need to do . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How user friendly the dashboard is. From the guest card to the move out, everything is very simplified. #### Cons There is really nothing that I don't like about Entrata. Everything is very simplified and the fact that you can pull up your occupancy right then and there is amazing. #### Reasons for switching to Entrata it was old school and no user friendly, expecially with reports --- ### Entrata powers our company! - Overall rating: 5/5 - Reviewer: Tiffany M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we love working with Entrata, great people who run the company, great reps, and it is the powerhouse of our company operationallyy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Really all encompassing, reliable property mangement software that has helpful, knowledgable employees #### Cons They try to expand to create every relevant product and thus don't make any singular product excellent (besides core) #### Reasons for switching to Entrata Needed more features and believed in their mission --- ### Love this program - Overall rating: 5/5 - Reviewer: Clara B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Loved it and would recommend to anyone the good out ways the cons for Entrata it has been one of my favorites and easy to understand #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system was easy to use and efficient for property management needs as a property manager for day to day needs #### Cons It allowed duplicate applications Restrictions not able to change dates for renewals or make ready bored dates #### Reasons for switching to Entrata My property had a management switch and they use Resman --- ### Entrata is user friendly, but still growing. - Overall rating: 4/5 - Reviewer: Clemente D. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very easy to work with. If a problem arises, the ticket team is there to help to the best of their ability and in an efficient timing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very easy to use and intuitive. Corrections are very doable, and the Help desk data base is very useful for learning new processes on your own, or even requesting a meeting to clarify things. #### Cons There is many quality of life items missing like consistent filtering options between different reports. There is not a place where we can put customer recommendations for the development or QA team. I have had a few technical issues that the ticket team could not be resolved beside just having our only admin person make a transaction or change, which did not resolve the initial issue of someone with the proper responsibilities being able to complete a task. #### Reasons for switching to Entrata We had reporting errors that could not be resolved through several rounds of meetings with the developer teams. --- ### Jackie Jackson- RPM - Overall rating: 5/5 - Reviewer: Jackie J. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love it, and it is very user-friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simplicity and the fact that you can learn to navigate without much direction. #### Cons I would like to see a Unit mix report offered. In addition, it would be nice to see a quick snapshot of the community's performance. An example would be the occupancy, leased, trend, and trend added to the availability portion. Also, a financial box with delinquency and GPR-to-date collections would be awesome. #### Reasons for switching to Entrata Joined CFP in May of 2022. Had been on Onesite for several years. --- ### Best Apartment Management Platform Available - Overall rating: 5/5 - Reviewer: Jason B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love Entrata. It is a make or break point in regards to accepting a position as to whether or not they are using the platform. We are a 100% paperless office because of it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Entrata is very intuitive. I've used the main three property management software platforms available and Entrata is by far the best in regards to ease of use, options, and integration. #### Cons The ability to create your own reports could use a little tweaking. It is not as easy to manage as the other parts of the program. #### Reasons for switching to Entrata I was not involved in the decision making behind the switch. However, I am very happy with the results. --- ### Entrata is great software for the maintenance side of management. - Overall rating: 5/5 - Reviewer: Timofey S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using it for about a year now, and so far everything is great. It boots up fast and the interface of the program is easy to use and understand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the way the App is set up, I don't have to constantly log into it with my password each time i open it and it runs way smoother then the other companies Apps. #### Cons There isn't a way to search people up in the App, I have to use the computer to look up someone's phone number for example. also, I wish that all of the history of the apartments' work orders transferred over to Entrata from the other programs we used before. #### Reasons for switching to Entrata I was told that we were switching to Entrata, I was not given a reason. --- ### You Won't Regret Switching - Overall rating: 5/5 - Reviewer: Luke H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a great switch from our company. The customer service is top-notch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use of Entrata and time savings #### Cons That it doesn't work well to do accounting for our management company (accounting for the properties work fine) #### Reasons for switching to Entrata Behind the times, bad product integration and bad customer service --- ### Positive Overall! - Overall rating: 5/5 - Reviewer: Croy B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive! We have to use both Entrata and Yardi and I much prefer Entrata. It's easy to track leads as well as look at prior notes for residents profiles. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. It's easy to find tabs regarding lead management and functions quickly. Resident portal is typically pretty easy to use in terms of finding documents, lease subjects, etc. #### Cons The ledger can sometimes be confusing to read regarding when things are subtracted or added. There's not much indication besides parentheses. --- ### Caliber Living Review - Overall rating: 5/5 - Reviewer: Dezerin G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use. It has all of our essentials centralized in one place and makes all operations seamless. #### Cons There are some updates that are usually only communicated through a webinar. I wish there could be a push or pop-up for training for updates. --- ### Time management - Overall rating: 4/5 - Reviewer: Rickey M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been very beneficial for me and my technicians developing communications with residence in a timely fashion #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy to look up work orders. Very beneficial when it comes to doing move out and other punchlist to turn the unit. #### Cons Too many restrictions when you're using the mobile app. Have to continue to reach out to management to gain access to use certain data #### Reasons for switching to Entrata It wasn't my decision. It was the company. --- ### Entrata: Fix Text Messaging!! - Overall rating: 4/5 - Reviewer: Ania J. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Entrata was very easy for me to pick up and learn. I've also enjoyed seeing the new permissions after getting promoted twice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I think Entrata's current set-up makes it very easy to manage leases. The set-up correlates to steps in their processes. #### Cons The text message center. I wish our text message held onto the feed like our activity log does. The messages shouldn't disappear if someone on your feed has the availability turned on, especially if their not the one dealing with said prospect. We're all constantly doing the same things, so having to ask other employee what does some of these text say slows us down. --- ### The best is yet to come - Overall rating: 5/5 - Reviewer: Anthony E. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If I were to describe my overall experience using the Entrata interface, it would sound like “the Sky is the limit.” #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The two step authentication processes before entering system. It’s very reliable and holds a high standard of operational performance within the estate arm. #### Cons Features to source out registered residents by preference. For example, it would be extremely strenuous for me to search for a client by vehicle. --- ### Great customer service - Overall rating: 5/5 - Reviewer: Ciara B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. All the customer service agents are friendly and helpful. The hours of assistance are great especially in this line of work #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support and user friendly interface. Makes my job much easier in comparison to other system I've used in the past #### Cons no cons at this time entrata is the easiest system I used thus far in my 8 years of working in property management. --- ### Entrata Review - Overall rating: 5/5 - Reviewer: Toni P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Entrata is very helpful for me as a Leasing Agent, I love coming in in the mornings and checking Entrata to see what the day will look like with leads and prospects. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the organization it brings when receiving leads and reaching out to prospects. I also like being able to reach out to multiple leads at a time. #### Cons There is not really much I dislike about Entrata, but I do notice some screenings take longer than others to complete. --- ### Entrata is the BEST! - Overall rating: 5/5 - Reviewer: Channing S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love Entrata. I been on several different software's and this is by far the best I have worked in. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been in the system since 2018. I have love the ease of it and navigating the steps. If you do it right the system will walk you through it. #### Cons On the back end the many different places to change something. If you change something and it has to be changed 10 other places for it to be right. Somewhere it should be set up that if I change this one setting the change is go to all settings that is effected. #### Reasons for switching to Entrata Entrata was a better fit for our needs.. --- ### Community Manager - Overall rating: 5/5 - Reviewer: Trisha B. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have enjoyed having it because I came from older software so it has been exciting to have a lot more on Entrada you can do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's great for renewals and leases and applications #### Cons It sometimes takes a minute to load something --- ### Usage and issues with Entrata. - Overall rating: 4/5 - Reviewer: Brendan W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pretty good with a slight learning curve but my issues are quickly addressed and rectified. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The ability to organize and download data to a spreadsheet is invaluable. #### Cons The mobile app is buggy is unusable even with a stripped down version of the desktop version. ## More reviews [Next reviews](https://www.softwareadvice.com/property/entrata-profile/reviews/?page=2) --- Entrata Reviews, Pros and Cons - 2026 Software Advice