Entrata is a cloud-based property management solution that features property accounting, facilities management and resident management. The solution includes invoice creation, vendor management, bank reconciliation, lead management, intercompany transactions and work order management. It also provides open APIs for integrations with third-party solutions.
Entrata helps accountants make adjustments or payments in real time, and they can create income statement and balance sheets using current data. Property managers can also create new budgets, assign specific items to portfolios or duplicate budgets that can be emailed or downloaded. The solution also lets leasing agents track rentable units, send bills to residents, assess late fees and collect rent.
Users can store documents, locate relevant documents and export documents in the system. Entrata also enables users to create work orders and track progress through a mobile device.
Support is available via email and phone.
Lydia from Hubbell Realty Company
Employees number: 201-500 employees
One stop shop for maintenance requests, voicemails, e-mails, and notices for residents.
It was easy to use, the click of a button and a lease was ready to go, and allows the property managers flexibility to manage the property.
Waiving fees can get tricky, sometimes the background processes takes longer than normal when screening international applicants, and it automatically adds late fees.
Ashlee from Kartchner Property Management
Employees number: 11-50 employees
I like how this product tries to make you utilize everything on it. Instead of using a lot of different softwares, Entrata wants to be able to do it all in one spot.
They do -unscheduled maintenance during business hours sometimes and its very inconvenient since we use that all day everyday.
Jessica from ACH
Entrata keeps all of your leasing information in one place making it easy to find any and all resident information you may need
Customer support is less than helpful. If something is not working properly they generally say they are unable to fix it.
Gina from The Pointe at Central
My favorite thing about this product is the easy to use interface as well as the ability to send emails/ text messages directly to residents and prospective residents. This allows us to keep in touch with easy follow up.
My least favorite thing about this software is the unnecessary updates that sometimes take away useful features, however this only occurs a few times a year.
Victoria from Knights Circle
Ease of management. I can view information pretty easily. The reports are useful. As well as message center's ability to communicate with our large community.
There's a lot of information available to work with. I can run reports and add notes pretty easily.
Glitches. I have to put in a support ticket about once a month, which has vastly improved from the once a week in previous years.
Entrata is user-friendly and functions smoothly. The features offered by Entrata are enough to make it a company's only program for apartment rentals.
Troubleshooting Entrata and getting bugs fixed takes longer than expected. The software works beautifully when it is functioning properly but it can be incredibly frustrating for clients and companies alike when it isn't cooperating.
Nichole from Asset Campus Housing
I love that entrata is user friendly and very organized. It is easy to find any reports you need on this program. It is very easy to follow up with your leads and sign leases using this program.
I dislike the updates that Entrata creates. Entrata will remove vital aspects of the program that benefit your company because they are trying to be more innovative and consequently it creates more work for the user.
Helpful in recording the resident's entire history with a property, from a holistic standpoint (everything is tracked).
This software assists in all aspects of property management, from leasing to accounting and resident management.
Updates aren't always intuitive - it can take time for new features to develop in a way that's natural to the property's processes.
Krysanne from The Pointe at Central
It makes keeping track of residents and leads easy. It also had a great mail/package system which made sorting packages a lot easier than by paper.
The updates aren't always helpful, for example, they updated the lead entry form. I now cannot add a note while inputting a new lead's information.
Anae from The Pointe at Central
Employees number: 1,001-5,000 employees
I have an easy to use work site on a daily basis
I like that the tabs are right off to the right so its easy to use. I know where everything is and everything is pretty much self explanatory
One thing I do not like is that sometimes the website can get stuck or it will not enter in things right like packages or work orders
Online leasing, customer/lead management.
Online leasing makes my job so much easier. The message center function is great and simple for personal customization.
It is updates often (which is good) but you need to relearn many things often. The site often has many controls and features that can be disabled by the company admin and make it difficult to use all features.
Easy to manage residents
the ease of use.
GUI is very user-friendly.
Love that the software is online.
Feature integration is quick and easy
Frequent changes can sometimes remove great features to make other features work.
Changes can also take away from ease of use.
Ikenna from The Pointe at Central
A peace of mind. That is it. Nothing else. I promise you it that good!
The 'just work' feel
Many options to get the job done
Has an iPad companion app
Can make different types of account for the employee
Has a resident portal
THE BEST PART IS THE PACKAGE SYSTEM!!!! (Its the little things that is great)
I can't select site wide residents to do a bulk email or text message.
With the financial section there is not a function where you can say to stop charging late fees because they are waiting on deferment from the university.
Naji from The Pointe at Central/ ACH
I like that it displays all prospects in one area and that it allows me to filter and sort prospects based of a variety of categories.
The main issue I experience when using Entrata is the speed of the software. Loading times are very long.
Auntuell from Asset Campus Housing
Employees number: 201-500 employees
An all around useful product in the student housing arena.
Ease of use and functions, I believe any student housing company in need of a total all around leasing product should use this one.
a la carte style functions , I think depending on what the company selects will determine the usefulness of this product.
Ease of use, logical to use, with everything labeled clearly. Continuously being updated to add new features
Sometimes reports take an unnecessarily long time to generate. Issues happen randomly despite doing the same tasks.
Tommy from Real Estate
Very detailed and complex reporting system. The reports can be manipulated to pull and show you anything you want to see.
I get lost sometimes on how the software calculates or pulls the numbers. Some times there are errors that are hard to fix with customer service
Whitnee from The Reserve at Columbia
Employees number: 51-200 employees
I like that the company is making an effort to update the system to be most efficient and increasing their customer service.
I do not like that it is complicated to accomplish something. there are many steps that need to be taked to accoomplish posting a rent payment.
Michael from Redstone Residential, Inc.
Employees number: 10,000+ employees
Those in the housing rental industry, usually apartments bigger than 20 - 30 units.
Leasing dashboard and workflow is great for tracking and following up on leads. Accounting module is very well built out as well, and has plenty of features, with more constantly arriving.
While the upgrades are great, sometimes the upgrade breaks something in the system, and a feature might not work for a day or two. Customer support seems to have gotten worse as the company has gotten bigger.
Monica from O'Neil Property Management
We have been using Entrata aka Property Solutions since 2008. We have only used their Prospect Portal, Resident Portal and SEO for our company website. I have noticed in the last 4 years or so their customer service has taken a nose dive, especially their billing department. We weren't billed for SEO for months and they stopped auto-withdrawals from our bank account for our monthly billings and then screwed around with me for months to get it straightened out and then treated me like it was my fault. This month I was charged a random outrageous amount that wasn't supposed to be billed and I have yet gotten a straight answer about them getting it corrected. Their SEO work was not worth the money and they lead me on for months before they finally said I needed to pay more in SEO or I am throwing money away. What a big waste of money! They have also made major changes which now is very cumbersome and hard to use. Not intuitive at all since they have made their changes. I am constantly having problems finding where I need to go to make changes. If I could find another service that was affordable and I had all the time in the world to make the switch, I would in a heart beat.