Entrata

RATING:

4.5

(330)

About Entrata

Entrata® is a leading operating system for multifamily communities worldwide. Setting the bar for innovation in property management software since 2003, Entrata offers solutions for every step of the leasing lifecycle and empowers owners, property managers, and renters to create stronger communities. With a focus on driving operational efficiency through AI, automation, and flexible technology solutions such as centralized leasing, property management companies have the freedom to operate the way that works best for them. Entrata Layered Intelligence, Entrata’s AI solution, allows property owners and operators to generate resident emails in a few seconds, respond to reviews, create blogs, and translate language from maintenance requests. Redd™, the AI-driven workflow...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Entrata Pricing

Free trial: 

Not Available

Free version: 

Not Available

With a focus on driving operational efficiency through utilizing AI, automation, and flexible technology solutions, property management companies have the freedom to operate in the way that works best for them.
Slide 1 of 5

Entrata Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Entrata

1 - 5 of 330 Reviews

Tonya

Real Estate, 51 - 200 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2023

Easy to use reliable all in one solution - recommend!

Anonymous

501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

FUNCTIONALITY

5

Reviewed August 2018

Always improving

PROS

Entrata makes the multifamily industry so much easier. They are always updating their software with amazing innovation. The settings and features are endless. They have a full time support team, trainers who do daily webinar trainings, as well as the option to come out on site and train, and they also offer a customer success manager who works with you daily to ensure that your company is succesfull while using Entrata.

CONS

Because of the large amount of setting and feautre options, Entrata can get messy quickly. They also have struggles at times when it comes to large influxes such as rent week or stundent turn as well as when they release one of their updates every two months.

Lauren

Investment Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2024

Efficient Property Onboarding with Entrata

Entrata greatly simplifies property onboardings with its user-friendly interface and comprehensive features, making the process more efficient and accurate. While the initial setup can be overwhelming and complex issues may take time to resolve, the overall benefits far outweigh these minor drawbacks.

PROS

From an administrative perspective, Entrata has been incredibly helpful for property onboardings. The platform's user-friendly interface simplifies the transition process, covering everything from data migration to setting up essential systems like accounting, leasing, and maintenance. The step-by-step guidance and automation tools save a lot of time and effort, making the process much smoother. Real-time reporting and analytics offer valuable insights, helping us quickly address any issues.

CONS

The initial setup can be a bit overwhelming due to the platform's extensive features. Additionally, while the support team is responsive, it sometimes takes a bit longer than expected to resolve more complex issues.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed May 2022

Do Not Recommend

Awful. It is not worth the switch. Implementation was horrible and took way longer than we were told. Reports don't always accurately generate. Responsiveness is terrible. It is not compatible on a phone so it limits the ability to manage on the go. Maintenance is the only mobile compatible component but what you can access through the app is limited. Disappointed is an understatement.

PROS

I like that it encourages paperless options.

CONS

It is very glitchy. I've sent emails multiple times and it freezes while sending and the entire message has to be retyped and sent again. Their customer service isn't always the most responsive or able to fix your issues. We are currently dealing with an issue with them not including personal property coverage that we are paying for and no one will respond to our emails anymore to get this fixed. It has been 2 months since this was discovered and nothing has been done about it. Two claims have been denied in this time and they are not accepting any responsibility or making the adjustments that need to be made.

Reason for choosing Entrata

Cost and advertised capabilities.

Reasons for switching to Entrata

Looking for a more streamlined process, especially in regards to accounting.

Juli-Ann

Airlines/Aviation, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Entrata Review

I've had a bettter time with this software then others such as onesite

PROS

What I like is how easy it is to add Guarantors, see residents' ledgers and rent totals. Maintenace is easy to enter and check on

CONS

I don't like not being able to schedule tours or see who's missed calls we have.

Reason for choosing Entrata

I was not the one who decided to make the final decision.

Reasons for switching to Entrata

because our company chose to switch from Onesite to Entrata