About Entrata


Entrata is a cloud-based property management solution that features property accounting, facilities management and resident management. The solution includes invoice creation, vendor management, bank reconciliation, lead management, intercompany transactions and work order management. It also provides open APIs for integrations with third-party solutions.

Entrata helps accountants make adjustments or payments in real time, and they can create income statement and balance sheets using current data. Property managers can also create new budgets, assign specific items to portfolios or duplicate budgets that can be emailed or downloaded. The solution also lets leasing agents track rentable units, send bills to residents, assess late fees and collect rent.

Users can store documents, locate relevant documents and export documents in the system. Entrata also enables users to create work orders and track progress through a mobile device.

Support is available via email and phone.



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Supported Operating System(s):

Web browser (OS agnostic)

31 Reviews of Entrata

Average User Ratings

Overall

4.13 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(10)

4 stars

(17)

3 stars

(2)

2 stars

(2)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

Showing 1-10 of 31 reviews

March 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

March 2019

An industry standard in an industry with room to improve

Considerably better than OneSite. There’s improvements I’d like to see, but I could comfortably recommend Entrata.

Pros

Entrata has a best-in-class user interface and works reasonably well with mobile devices. Property management software is not known for either of those things, so I was pleasantly surprised. Entrata has a respectable array of features and exceptionally customizable reporting. Entrata makes it easy to pull virtually any data you would need and format it in a way that would be presentable to owners or investors.

Cons

Entrata would probably be near perfect for a conventional housing property manager. Student housing, however, is a little different. College students can create incredibly complex situations that Entrata doesn’t always easily conform to. Entrata might work the way you’d expect to, but students do not. In a perfect world, there would be more property manager input in the programming stage.

May 2019

Maddie from Landmark Properties

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

May 2019

Entrata - Student Living

Overall, entrata does have some glitches but they are minor. I would definitely choose to use entrata over any other property management program. The benefits and ease of use with entrata cannot be matched.

Pros

I like Entrata mainly because of the dashboard. The dashboard makes it super convenient to see everything that needs to be done and any tasks that are outstanding. Also, the bulk unit assignment board is the greatest thing when you are roommates matching people and assigning apartments.

Cons

One thing I dislike about entrata is that sometimes there are random bugs and glitches. Some things are easily resolved an others take forever to be fixed. I've had multiple problems with entrata saying that two applicants have the same email address (which halts the entire application process) when in fact no one has the same email.

August 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3.0

Functionality

5.0

August 2018

Always improving

Pros

Entrata makes the multifamily industry so much easier. They are always updating their software with amazing innovation. The settings and features are endless. They have a full time support team, trainers who do daily webinar trainings, as well as the option to come out on site and train, and they also offer a customer success manager who works with you daily to ensure that your company is succesfull while using Entrata.

Cons

Because of the large amount of setting and feautre options, Entrata can get messy quickly. They also have struggles at times when it comes to large influxes such as rent week or stundent turn as well as when they release one of their updates every two months.

May 2019

Erik from Alliance Residential Company

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Best Software for Property Lead Management

Top choice for lead management software and wish I could have it back so that I could stop wasting so much time with managing prospects.

Pros

My main exposure to Entreat is ARW (Alliance Resident Works). Oh how I wish we did not make the switch to a different lead management software. I could manage lead and go through follow-ups so much faster than now. It was easy to control and navigate once you got the hold of it and was extremely responsive and fast.

Cons

That the dispute with Yardi forced us to go with another lead management software. I just want you back! Besides that, the only thing that may have been nice is to have auto follow-ups instead of having to do it manually. There's a lot of lazy people and would just wait for the lead to pop up as unresponded later than desired; at least for my team

January 2018

Ikenna from The Pointe at Central

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2018

This software is the simplest thing to use.

A peace of mind. That is it. Nothing else. I promise you it that good!

Pros

The 'just work' feel
Many options to get the job done
Has an iPad companion app
Can make different types of account for the employee
Has a resident portal
THE BEST PART IS THE PACKAGE SYSTEM!!!! (Its the little things that is great)

Cons

I can't select site wide residents to do a bulk email or text message.
With the financial section there is not a function where you can say to stop charging late fees because they are waiting on deferment from the university.

July 2017

Michael from Redstone Residential, Inc.

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2017

Great software for managing apartments. The learning curve is great for new staff.

Those in the housing rental industry, usually apartments bigger than 20 - 30 units.

Pros

Leasing dashboard and workflow is great for tracking and following up on leads. Accounting module is very well built out as well, and has plenty of features, with more constantly arriving.

Cons

While the upgrades are great, sometimes the upgrade breaks something in the system, and a feature might not work for a day or two. Customer support seems to have gotten worse as the company has gotten bigger.

October 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2018

Great experience so far

We've saved a lot of money internally and team has been very supportive!

Pros

I have been using Entrata for over a year now on our apt complexes. The best part is its user friendliness.. especially for leasing staff and residents, it is super easy to follow which reduces our training efforts when new employees join, and also makes it easier for residents to keep in touch via res portal

Cons

The issue is that because it's still new, there are bugs in the system - for example reports not being generated in enough unique combinations of factors.

April 2019

Molly from Peak campus

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

A product that will WOW you.

I absolutely love the ease of online leasing for the customer. It's simple, and will guide them through. What's more amazing? We can see what they are seeing when going through any part of the process from start to current status. Their statuses change smoothly. If a resident is moving to another unit next year, we do not have to create an entire new account to have them live here for next year in a different unit. Unit assignments are a piece of cake! The drag and drop feature is incredible. The unit assignment process on RealPage was very lengthy and we found we had to do a lot of repetitive steps. Entrata is one and done. I LOVE it. The maintenance side of things and it's been a breeze learning the new software. The team at Entrata cares. This product has solved all of our business problems we had when using RealPage. After 10+ years, our company has decided to transition to Entrata. Although I'm still training I have never been more ecstatic to have our site go live!

Pros

Everything. I like everything about Entrata. The look of it is easy on the eyes and not overwhelming by any means. The functionality is completely user-friendly, and the array of capabilities is beyond expectations. I would highly recommend this software to any one in student housing!

Cons

I wish there were a mobile-friendly version for administrators using this product. While they do have this on iPad, they don't have this on iPhone. I'd like a smaller version for quarterly inspections and maintenance needs instead of bringing a larger tablet around, however, this is a HUGE step up from our current process, so I can't complain too much.

August 2018

G. from Fogelman

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

3.0

August 2018

Entrada makes leasing and resident retention a breeze!

Pros

Having a software program that makes connecting to residents and applicants is great for on-site management. You are able to email multiple residents and sort by building, property wide or balance due.
It helps save paper for those times when property wide notices need to be distributed, instead of walking door to door.

Cons

I wish there was a way to select the back button and go back to where you left off. For example, if I am sending a letter to apartment 220 and need to go back and select apartment 221, the system takes you back to apartment 100 and then you have to scroll down to where you left off. This becomes time consuming. Especially during lease audits.

March 2018

Krysanne from The Pointe at Central

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

March 2018

I enjoy using Entrata for leasing.

Pros

It makes keeping track of residents and leads easy. It also had a great mail/package system which made sorting packages a lot easier than by paper.

Cons

The updates aren't always helpful, for example, they updated the lead entry form. I now cannot add a note while inputting a new lead's information.

December 2017

Auntuell from Asset Campus Housing

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

December 2017

Great platform service for student housing.

An all around useful product in the student housing arena.

Pros

Ease of use and functions, I believe any student housing company in need of a total all around leasing product should use this one.

Cons

a la carte style functions , I think depending on what the company selects will determine the usefulness of this product.

February 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

February 2018

I like Entrata enough. It is a step up from previous programs

Easy to manage residents

Pros

the ease of use.
GUI is very user-friendly.
Love that the software is online.
Feature integration is quick and easy

Cons

Frequent changes can sometimes remove great features to make other features work.
Changes can also take away from ease of use.

March 2018