Entrata software


23 reviews(4.0/5)
23 reviews(4.0/5)

Entrata is a cloud-based property management solution that features property accounting, facilities management and resident management. The solution includes invoice creation, vendor management, bank reconciliation, lead management, intercompany transactions and work order management. It also provides open APIs for integrations with third-party solutions.

Entrata helps accountants make adjustments or payments in real time, and they can create income statement and balance sheets using current data. Property managers can also create new budgets, assign specific items to portfolios or duplicate budgets that can be emailed or downloaded. The solution also lets leasing agents track rentable units, send bills to residents, assess late fees and collect rent.

Users can store documents, locate relevant documents and export documents in the system. Entrata also enables users to create work orders and track progress through a mobile device.

Support is available via email and phone.

Supported Operating System(s):
Web browser (OS agnostic)

23 Reviews of Entrata

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  • Andrew from The Falls

    Number of employees: 2-10 employees

    August 2018

    Making work easier

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Over all the software is great, it makes my job far easier than it would be without it. I have worked in property maintenance before and this is much better than what I used there.

    Pros

    I like this software a lot, it makes my job much easier than it would be without it. The Software is very easy to use and it will send me updates through out the day of work orders that need done.

    Cons

    There is not much to dislike, it is by far better than any other software that I have used like it. However it could always be improved and I would need to use it for a while before I could give in depth feedback.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    August 2018

    Always improving

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Entrata makes the multifamily industry so much easier. They are always updating their software with amazing innovation. The settings and features are endless. They have a full time support team, trainers who do daily webinar trainings, as well as the option to come out on site and train, and they also offer a customer success manager who works with you daily to ensure that your company is succesfull while using Entrata.

    Cons

    Because of the large amount of setting and feautre options, Entrata can get messy quickly. They also have struggles at times when it comes to large influxes such as rent week or stundent turn as well as when they release one of their updates every two months.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • G. from Fogelman

    Number of employees: 501-1,000 employees

    August 2018

    Entrada makes leasing and resident retention a breeze!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Having a software program that makes connecting to residents and applicants is great for on-site management. You are able to email multiple residents and sort by building, property wide or balance due.
    It helps save paper for those times when property wide notices need to be distributed, instead of walking door to door.

    Cons

    I wish there was a way to select the back button and go back to where you left off. For example, if I am sending a letter to apartment 220 and need to go back and select apartment 221, the system takes you back to apartment 100 and then you have to scroll down to where you left off. This becomes time consuming. Especially during lease audits.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lydia from Hubbell Realty Company

    Number of employees: 201-500 employees

    June 2018

    User Friendly - One Stop System

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    One stop shop for maintenance requests, voicemails, e-mails, and notices for residents.

    Pros

    It was easy to use, the click of a button and a lease was ready to go, and allows the property managers flexibility to manage the property.

    Cons

    Waiving fees can get tricky, sometimes the background processes takes longer than normal when screening international applicants, and it automatically adds late fees.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ashlee from Kartchner Property Management

    Number of employees: 11-50 employees

    June 2018

    Overall, it has been okay to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how this product tries to make you utilize everything on it. Instead of using a lot of different softwares, Entrata wants to be able to do it all in one spot.

    Cons

    They do -unscheduled maintenance during business hours sometimes and its very inconvenient since we use that all day everyday.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jessica from ACH

    April 2018

    Entrata as a lease tracker

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Entrata keeps all of your leasing information in one place making it easy to find any and all resident information you may need

    Cons

    Customer support is less than helpful. If something is not working properly they generally say they are unable to fix it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Gina from The Pointe at Central

    March 2018

    Entrata has a very user friendly interface and makes the leasing process very simple!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    My favorite thing about this product is the easy to use interface as well as the ability to send emails/ text messages directly to residents and prospective residents. This allows us to keep in touch with easy follow up.

    Cons

    My least favorite thing about this software is the unnecessary updates that sometimes take away useful features, however this only occurs a few times a year.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Victoria from Knights Circle

    March 2018

    It wants to be user-friendly but it fails with glitchy software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of management. I can view information pretty easily. The reports are useful. As well as message center's ability to communicate with our large community.

    Pros

    There's a lot of information available to work with. I can run reports and add notes pretty easily.

    Cons

    Glitches. I have to put in a support ticket about once a month, which has vastly improved from the once a week in previous years.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    Entrata has a beautifully intuitive interface.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Entrata is user-friendly and functions smoothly. The features offered by Entrata are enough to make it a company's only program for apartment rentals.

    Cons

    Troubleshooting Entrata and getting bugs fixed takes longer than expected. The software works beautifully when it is functioning properly but it can be incredibly frustrating for clients and companies alike when it isn't cooperating.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Nichole from Asset Campus Housing

    March 2018

    I use Entrata everyday for work!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love that entrata is user friendly and very organized. It is easy to find any reports you need on this program. It is very easy to follow up with your leads and sign leases using this program.

    Cons

    I dislike the updates that Entrata creates. Entrata will remove vital aspects of the program that benefit your company because they are trying to be more innovative and consequently it creates more work for the user.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    March 2018

    Excellent Intent

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Helpful in recording the resident's entire history with a property, from a holistic standpoint (everything is tracked).

    Pros

    This software assists in all aspects of property management, from leasing to accounting and resident management.

    Cons

    Updates aren't always intuitive - it can take time for new features to develop in a way that's natural to the property's processes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Krysanne from The Pointe at Central

    March 2018

    I enjoy using Entrata for leasing.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It makes keeping track of residents and leads easy. It also had a great mail/package system which made sorting packages a lot easier than by paper.

    Cons

    The updates aren't always helpful, for example, they updated the lead entry form. I now cannot add a note while inputting a new lead's information.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Anae from The Pointe at Central

    Number of employees: 1,001-5,000 employees

    March 2018

    Easy to use, and understand

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have an easy to use work site on a daily basis

    Pros

    I like that the tabs are right off to the right so its easy to use. I know where everything is and everything is pretty much self explanatory

    Cons

    One thing I do not like is that sometimes the website can get stuck or it will not enter in things right like packages or work orders

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    February 2018

    The "all in one" features and online leasing are great functions.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Online leasing, customer/lead management.

    Pros

    Online leasing makes my job so much easier. The message center function is great and simple for personal customization.

    Cons

    It is updates often (which is good) but you need to relearn many things often. The site often has many controls and features that can be disabled by the company admin and make it difficult to use all features.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    February 2018

    I like Entrata enough. It is a step up from previous programs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to manage residents

    Pros

    the ease of use.
    GUI is very user-friendly.
    Love that the software is online.
    Feature integration is quick and easy

    Cons

    Frequent changes can sometimes remove great features to make other features work.
    Changes can also take away from ease of use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ikenna from The Pointe at Central

    January 2018

    This software is the simplest thing to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A peace of mind. That is it. Nothing else. I promise you it that good!

    Pros

    The 'just work' feel
    Many options to get the job done
    Has an iPad companion app
    Can make different types of account for the employee
    Has a resident portal
    THE BEST PART IS THE PACKAGE SYSTEM!!!! (Its the little things that is great)

    Cons

    I can't select site wide residents to do a bulk email or text message.
    With the financial section there is not a function where you can say to stop charging late fees because they are waiting on deferment from the university.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Naji from The Pointe at Central/ ACH

    December 2017

    Very slow.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I like that it displays all prospects in one area and that it allows me to filter and sort prospects based of a variety of categories.

    Cons

    The main issue I experience when using Entrata is the speed of the software. Loading times are very long.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Auntuell from Asset Campus Housing

    Number of employees: 201-500 employees

    December 2017

    Great platform service for student housing.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    An all around useful product in the student housing arena.

    Pros

    Ease of use and functions, I believe any student housing company in need of a total all around leasing product should use this one.

    Cons

    a la carte style functions , I think depending on what the company selects will determine the usefulness of this product.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    December 2017

    Primary software used for business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use, logical to use, with everything labeled clearly. Continuously being updated to add new features

    Cons

    Sometimes reports take an unnecessarily long time to generate. Issues happen randomly despite doing the same tasks.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tommy from Real Estate

    November 2017

    I have had good and bad experiences with entrata

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very detailed and complex reporting system. The reports can be manipulated to pull and show you anything you want to see.

    Cons

    I get lost sometimes on how the software calculates or pulls the numbers. Some times there are errors that are hard to fix with customer service

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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