Entrata Software


 

Entrata is a cloud-based property management solution that features property accounting, facilities management and resident management. The solution includes invoice creation, vendor management, bank reconciliation, lead management, intercompany transactions and work order management. It also provides open APIs for integrations with third-party solutions.

Entrata helps accountants make adjustments or payments in real time, and they can create income statement and balance sheets using current data. Property managers can also create new budgets, assign specific items to portfolios or duplicate budgets that can be emailed or downloaded. The solution also lets leasing agents track rentable units, send bills to residents, assess late fees and collect rent.

Users can store documents, locate relevant documents and export documents in the system. Entrata also enables users to create work orders and track progress through a mobile device.

Support is available via email and phone.

 

Entrata - Income statement
 
  • Entrata - Income statement
    Income statement
  • Entrata - Lead management
    Lead management
  • Entrata - User dashboard
    User dashboard
  • Entrata - Mobile app
    Mobile app
Supported Operating System(s):
Web browser (OS agnostic)

20 Reviews of Entrata

Showing 1-20 of 20

 

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Lydia from Hubbell Realty Company
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

User Friendly - One Stop System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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One stop shop for maintenance requests, voicemails, e-mails, and notices for residents.

Pros

It was easy to use, the click of a button and a lease was ready to go, and allows the property managers flexibility to manage the property.

Cons

Waiving fees can get tricky, sometimes the background processes takes longer than normal when screening international applicants, and it automatically adds late fees.

Review Source: Capterra
 

Ashlee from Kartchner Property Management
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Overall, it has been okay to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

I like how this product tries to make you utilize everything on it. Instead of using a lot of different softwares, Entrata wants to be able to do it all in one spot.

Cons

They do -unscheduled maintenance during business hours sometimes and its very inconvenient since we use that all day everyday.

Review Source: Capterra
 

Jessica from ACH

April 2018

April 2018

Entrata as a lease tracker

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

Entrata keeps all of your leasing information in one place making it easy to find any and all resident information you may need

Cons

Customer support is less than helpful. If something is not working properly they generally say they are unable to fix it.

Review Source: Capterra
 

Gina from The Pointe at Central

March 2018

March 2018

Entrata has a very user friendly interface and makes the leasing process very simple!

Ease-of-use

Functionality

Product Quality

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Quality
Pros

My favorite thing about this product is the easy to use interface as well as the ability to send emails/ text messages directly to residents and prospective residents. This allows us to keep in touch with easy follow up.

Cons

My least favorite thing about this software is the unnecessary updates that sometimes take away useful features, however this only occurs a few times a year.

Review Source: Capterra
 

Victoria from Knights Circle

March 2018

March 2018

It wants to be user-friendly but it fails with glitchy software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Ease of management. I can view information pretty easily. The reports are useful. As well as message center's ability to communicate with our large community.

Pros

There's a lot of information available to work with. I can run reports and add notes pretty easily.

Cons

Glitches. I have to put in a support ticket about once a month, which has vastly improved from the once a week in previous years.

Review Source: Capterra
 


March 2018

March 2018

Entrata has a beautifully intuitive interface.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Entrata is user-friendly and functions smoothly. The features offered by Entrata are enough to make it a company's only program for apartment rentals.

Cons

Troubleshooting Entrata and getting bugs fixed takes longer than expected. The software works beautifully when it is functioning properly but it can be incredibly frustrating for clients and companies alike when it isn't cooperating.

Review Source: Capterra
 

Nichole from Asset Campus Housing

March 2018

March 2018

I use Entrata everyday for work!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

I love that entrata is user friendly and very organized. It is easy to find any reports you need on this program. It is very easy to follow up with your leads and sign leases using this program.

Cons

I dislike the updates that Entrata creates. Entrata will remove vital aspects of the program that benefit your company because they are trying to be more innovative and consequently it creates more work for the user.

Review Source: Capterra
 


March 2018

March 2018

Excellent Intent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

Helpful in recording the resident's entire history with a property, from a holistic standpoint (everything is tracked).

Pros

This software assists in all aspects of property management, from leasing to accounting and resident management.

Cons

Updates aren't always intuitive - it can take time for new features to develop in a way that's natural to the property's processes.

Review Source: Capterra
 

Krysanne from The Pointe at Central

March 2018

March 2018

I enjoy using Entrata for leasing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

It makes keeping track of residents and leads easy. It also had a great mail/package system which made sorting packages a lot easier than by paper.

Cons

The updates aren't always helpful, for example, they updated the lead entry form. I now cannot add a note while inputting a new lead's information.

Review Source: Capterra
 

Anae from The Pointe at Central
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

Easy to use, and understand

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I have an easy to use work site on a daily basis

Pros

I like that the tabs are right off to the right so its easy to use. I know where everything is and everything is pretty much self explanatory

Cons

One thing I do not like is that sometimes the website can get stuck or it will not enter in things right like packages or work orders

Review Source: Capterra
 


February 2018

February 2018

The "all in one" features and online leasing are great functions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Online leasing, customer/lead management.

Pros

Online leasing makes my job so much easier. The message center function is great and simple for personal customization.

Cons

It is updates often (which is good) but you need to relearn many things often. The site often has many controls and features that can be disabled by the company admin and make it difficult to use all features.

Review Source: Capterra
 


February 2018

February 2018

I like Entrata enough. It is a step up from previous programs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Easy to manage residents

Pros

the ease of use.
GUI is very user-friendly.
Love that the software is online.
Feature integration is quick and easy

Cons

Frequent changes can sometimes remove great features to make other features work.
Changes can also take away from ease of use.

Review Source: Capterra
 

Ikenna from The Pointe at Central

January 2018

January 2018

This software is the simplest thing to use.

Ease-of-use

Functionality

Product Quality

Customer Support

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Ease-of-use
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Support

A peace of mind. That is it. Nothing else. I promise you it that good!

Pros

The 'just work' feel
Many options to get the job done
Has an iPad companion app
Can make different types of account for the employee
Has a resident portal
THE BEST PART IS THE PACKAGE SYSTEM!!!! (Its the little things that is great)

Cons

I can't select site wide residents to do a bulk email or text message.
With the financial section there is not a function where you can say to stop charging late fees because they are waiting on deferment from the university.

Review Source: Capterra
 

Naji from The Pointe at Central/ ACH

December 2017

December 2017

Very slow.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
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Quality
Pros

I like that it displays all prospects in one area and that it allows me to filter and sort prospects based of a variety of categories.

Cons

The main issue I experience when using Entrata is the speed of the software. Loading times are very long.

Review Source: Capterra
 

Auntuell from Asset Campus Housing
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

Great platform service for student housing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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An all around useful product in the student housing arena.

Pros

Ease of use and functions, I believe any student housing company in need of a total all around leasing product should use this one.

Cons

a la carte style functions , I think depending on what the company selects will determine the usefulness of this product.

Review Source: Capterra
 


December 2017

December 2017

Primary software used for business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

Ease of use, logical to use, with everything labeled clearly. Continuously being updated to add new features

Cons

Sometimes reports take an unnecessarily long time to generate. Issues happen randomly despite doing the same tasks.

Review Source: Capterra
 

Tommy from Real Estate

November 2017

November 2017

I have had good and bad experiences with entrata

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Pros

Very detailed and complex reporting system. The reports can be manipulated to pull and show you anything you want to see.

Cons

I get lost sometimes on how the software calculates or pulls the numbers. Some times there are errors that are hard to fix with customer service

Review Source: Capterra
 

Whitnee from The Reserve at Columbia
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Difficult, unorganized, glitchy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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Pros

I like that the company is making an effort to update the system to be most efficient and increasing their customer service.

Cons

I do not like that it is complicated to accomplish something. there are many steps that need to be taked to accoomplish posting a rent payment.

Review Source: Capterra
 

Michael from Redstone Residential, Inc.
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2017

July 2017

Great software for managing apartments. The learning curve is great for new staff.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Value for Money
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Those in the housing rental industry, usually apartments bigger than 20 - 30 units.

Pros

Leasing dashboard and workflow is great for tracking and following up on leads. Accounting module is very well built out as well, and has plenty of features, with more constantly arriving.

Cons

While the upgrades are great, sometimes the upgrade breaks something in the system, and a feature might not work for a day or two. Customer support seems to have gotten worse as the company has gotten bigger.

Review Source: Capterra
 

Monica from O'Neil Property Management

March 2016

March 2016

Does not come highly recommended.

Ease-of-use

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Ease-of-use
Usability
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Support

We have been using Entrata aka Property Solutions since 2008. We have only used their Prospect Portal, Resident Portal and SEO for our company website. I have noticed in the last 4 years or so their customer service has taken a nose dive, especially their billing department. We weren't billed for SEO for months and they stopped auto-withdrawals from our bank account for our monthly billings and then screwed around with me for months to get it straightened out and then treated me like it was my fault. This month I was charged a random outrageous amount that wasn't supposed to be billed and I have yet gotten a straight answer about them getting it corrected. Their SEO work was not worth the money and they lead me on for months before they finally said I needed to pay more in SEO or I am throwing money away. What a big waste of money! They have also made major changes which now is very cumbersome and hard to use. Not intuitive at all since they have made their changes. I am constantly having problems finding where I need to go to make changes. If I could find another service that was affordable and I had all the time in the world to make the switch, I would in a heart beat.

Review Source: Capterra