Always improving

Pros

Entrata makes the multifamily industry so much easier. They are always updating their software with amazing innovation. The settings and features are endless. They have a full time support team, trainers who do daily webinar trainings, as well as the option to come out on site and train, and they also offer a customer success manager who works with you daily to ensure that your company is succesfull while using Entrata.

Cons

Because of the large amount of setting and feautre options, Entrata can get messy quickly. They also have struggles at times when it comes to large influxes such as rent week or stundent turn as well as when they release one of their updates every two months.

Depends On Your Goals

Overall Entrata attempts to consolidate functions and create a more seamless user interface and navigation, however this has been at the expense of having less powerful software (in relation to competitors). I think Entrata would be best suited for smaller properties.

Pros

Entrata has many small functions that come in handy, such as report styles, package management, and ease of assisting residents with their online ResidentPortal account.

Cons

Unfortunately, I found Entrata to have minor glitches when trying to manage a large volume of properties or units. There have been compatibility issues with various platforms from the resident's perspective, and things like the "leasing workflow" and synchronization with other property management software like Yardi presents many obstacles/inaccuracies, especially with certain formats of Yardi Voyager.

Good operational management tool

i enjoy using the software. it is very useful. we have been noticing a high volume of user related issues on the resident end of the platform. We would like for the help desk to be more responsive to resident issues. often times the resident is directed back to the property level for assistance. we spend various time weekly attempting to troubleshoot resident issues that should be solved on the customer support end to assist the resident

Pros

simplified solution for our daily operational needs

Cons

the software can present challenges in our daily usage at times. some of the issues might be permission based related features also

It wants to be user-friendly but it fails with glitchy software

Ease of management. I can view information pretty easily. The reports are useful. As well as message center's ability to communicate with our large community.

Pros

There's a lot of information available to work with. I can run reports and add notes pretty easily.

Cons

Glitches. I have to put in a support ticket about once a month, which has vastly improved from the once a week in previous years.

Entrata - leasing in the future

Excellent

Pros

The reporting and leasing experience side is phenomenal. It’s leasing reporting is so granular!

Cons

Nothing - maybe that they weren’t created sooner