Is Entrata right for your business?
We’re here to help you make the best Property Management Software choice.
best for
what reviewers say
Frontrunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
What is Entrata?
Entrata is a cloud-based property management solution that features property accounting, facilities management and resident management. The solution includes invoice creation, vendor management, bank reconciliation, lead management, intercompany transactions and work order management. It also provides open APIs for integrations with third-party solutions.
Entrata helps accountants make adjustments or payments in real time, and they can create income statement and balance sheets using current data. Property managers can also create new budgets, assign specific items to portfolios or duplicate budgets that can be emailed or downloaded. The solution also lets leasing agents track rentable units, send bills to residents, assess late fees and collect rent.
Users ca... read more
Jump to:
Reviews
Alternatives
Comparisons
Click to open gallery
User Review Highlights
4.26
50 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"I love how easily it stores all the information that I need for my residents. It is also very easy to navigate."
"Very customize-able to fit your property's needs."
"Attention was definitely paid to the user experience and making things intuitive to learn. Easy report pulling and email sending/tracking."
"I get lost sometimes on how the software calculates or pulls the numbers. Some times there are errors that are hard to fix with customer service."
"Everytime an update was made, it messed up some other products that were integrated into entrata."
"Now that I rely on just Entrata, when something goes wrong it can take sometime to fix."
Read user reviews
Which features does Entrata offer?
Core features:
AccountingACH Payment ProcessingActivity DashboardActivity TrackingAlerts/NotificationsAPIBackground ScreeningBilling & InvoicingClient PortalCommercial Property ManagementShow more features +
Other Top Recommended Property Management Software
How easy is Entrata to use and deploy?
Entrata supports multiple deployment options, including: Cloud, SaaS, Web-based, iPhone, Android.
4.26/5 out of 50 Reviews
Showing 1 - 5 of 49 reviews
Anonymous
Company size: 501-1,000 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2018
Always improving
Pros
Entrata makes the multifamily industry so much easier. They are always updating their software with amazing innovation. The settings and features are endless. They have a full time support team, trainers who do daily webinar trainings, as well as the option to come out on site and train, and they also offer a customer success manager who works with you daily to ensure that your company is succesfull while using Entrata.
Cons
Because of the large amount of setting and feautre options, Entrata can get messy quickly. They also have struggles at times when it comes to large influxes such as rent week or stundent turn as well as when they release one of their updates every two months.
Anonymous
Company size: 5,001-10,000 employees
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2020
Depends On Your Goals
Overall Entrata attempts to consolidate functions and create a more seamless user interface and navigation, however this has been at the expense of having less powerful software (in relation to competitors). I think Entrata would be best suited for smaller properties.
Pros
Entrata has many small functions that come in handy, such as report styles, package management, and ease of assisting residents with their online ResidentPortal account.
Cons
Unfortunately, I found Entrata to have minor glitches when trying to manage a large volume of properties or units. There have been compatibility issues with various platforms from the resident's perspective, and things like the "leasing workflow" and synchronization with other property management software like Yardi presents many obstacles/inaccuracies, especially with certain formats of Yardi Voyager.
Reasons for choosing Entrata
While I did not handle financials for implementation, Entrata created a suite that would seemingly create a more fluid, clean, and interactive resident experience. While this is the case most of the time, there are (not often) shortcomings.
Lauren
Verified reviewer
Company size: 5,001-10,000 employees
Industry: Real Estate
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2022
User Friendliness and Market Leaders
It has been a pleasure all around. I love working with Entrata.
Pros
Entrata works hard to stay cutting-edge in the multifamily industry while focusing on the user experience for everyone involved, not just residents!
Cons
There are still some glitches in the system but Entrata works hard to be responsive and resolve those glitches where possible.
Victoria
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2018
It wants to be user-friendly but it fails with glitchy software
Ease of management. I can view information pretty easily. The reports are useful. As well as message center's ability to communicate with our large community.
Pros
There's a lot of information available to work with. I can run reports and add notes pretty easily.
Cons
Glitches. I have to put in a support ticket about once a month, which has vastly improved from the once a week in previous years.
Keith
Company size: 51-200 employees
Industry: Real Estate
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2021
Good operational management tool
i enjoy using the software. it is very useful. we have been noticing a high volume of user related issues on the resident end of the platform. We would like for the help desk to be more responsive to resident issues. often times the resident is directed back to the property level for assistance. we spend various time weekly attempting to troubleshoot resident issues that should be solved on the customer support end to assist the resident
Pros
simplified solution for our daily operational needs
Cons
the software can present challenges in our daily usage at times. some of the issues might be permission based related features also
Reasons for switching to Entrata
ownership change
Popular Entrata Comparisons
