Is Entrata right for your business?

We’re here to help you make the best Property Management Software choice.

best for

  • Property Management
  • Best For All Business Sizes
  • Supports Multiple Platforms

what reviewers say

  • Great value for money
  • Great ease of use
  • Great functionality
Frontrunners

Frontrunner 2021

Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

What is Entrata?

Entrata is a cloud-based property management solution that features property accounting, facilities management and resident management. The solution includes invoice creation, vendor management, bank reconciliation, lead management, intercompany transactions and work order management. It also provides open APIs for integrations with third-party solutions. Entrata helps accountants make adjustments or payments in real time, and they can create income statement and balance sheets using current data. Property managers can also create new budgets, assign specific items to portfolios or duplicate budgets that can be emailed or downloaded. The solution also lets leasing agents track rentable units, send bills to residents, assess late fees and collect rent. Users ca... read more

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User Review Highlights

4.26

50 Reviews

5
18
4
27
3
2
2
2
1
0
4

Ease-of-use

out of 5
4

Customer Support

out of 5
4.5

Value for money

out of 5
4

Functionality

out of 5
  • icon"I love how easily it stores all the information that I need for my residents. It is also very easy to navigate."
  • icon"Very customize-able to fit your property's needs."
  • icon"Attention was definitely paid to the user experience and making things intuitive to learn. Easy report pulling and email sending/tracking."
  • icon"I get lost sometimes on how the software calculates or pulls the numbers. Some times there are errors that are hard to fix with customer service."
  • icon"Everytime an update was made, it messed up some other products that were integrated into entrata."
  • icon"Now that I rely on just Entrata, when something goes wrong it can take sometime to fix."

Read user reviews

Which features does Entrata offer?

Core features:

AccountingACH Payment ProcessingActivity DashboardActivity TrackingAlerts/NotificationsAPIBackground ScreeningBilling & InvoicingClient PortalCommercial Property ManagementShow more features +

People who reviewed this software give it a 4 star rating for functionality.

How easy is Entrata to use and deploy?

Entrata supports multiple deployment options, including: Cloud, SaaS, Web-based, iPhone, Android.

People who reviewed this software give it a 4 star rating for ease-of-use.

What do verified users say about Entrata

4.26/5 out of 50 Reviews

Showing 1 - 5 of 49 reviews

Anonymous

Company size: 501-1,000 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
5

Functionality

out of 5

August 2018

Always improving

Pros

Entrata makes the multifamily industry so much easier. They are always updating their software with amazing innovation. The settings and features are endless. They have a full time support team, trainers who do daily webinar trainings, as well as the option to come out on site and train, and they also offer a customer success manager who works with you daily to ensure that your company is succesfull while using Entrata.

Cons

Because of the large amount of setting and feautre options, Entrata can get messy quickly. They also have struggles at times when it comes to large influxes such as rent week or stundent turn as well as when they release one of their updates every two months.

Anonymous

Company size: 5,001-10,000 employees

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

May 2020

Depends On Your Goals

Overall Entrata attempts to consolidate functions and create a more seamless user interface and navigation, however this has been at the expense of having less powerful software (in relation to competitors). I think Entrata would be best suited for smaller properties.

Pros

Entrata has many small functions that come in handy, such as report styles, package management, and ease of assisting residents with their online ResidentPortal account.

Cons

Unfortunately, I found Entrata to have minor glitches when trying to manage a large volume of properties or units. There have been compatibility issues with various platforms from the resident's perspective, and things like the "leasing workflow" and synchronization with other property management software like Yardi presents many obstacles/inaccuracies, especially with certain formats of Yardi Voyager.

Reasons for choosing Entrata

While I did not handle financials for implementation, Entrata created a suite that would seemingly create a more fluid, clean, and interactive resident experience. While this is the case most of the time, there are (not often) shortcomings.

User Profile

Lauren

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

January 2022

User Friendliness and Market Leaders

It has been a pleasure all around. I love working with Entrata.

Pros

Entrata works hard to stay cutting-edge in the multifamily industry while focusing on the user experience for everyone involved, not just residents!

Cons

There are still some glitches in the system but Entrata works hard to be responsive and resolve those glitches where possible.

Victoria

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

March 2018

It wants to be user-friendly but it fails with glitchy software

Ease of management. I can view information pretty easily. The reports are useful. As well as message center's ability to communicate with our large community.

Pros

There's a lot of information available to work with. I can run reports and add notes pretty easily.

Cons

Glitches. I have to put in a support ticket about once a month, which has vastly improved from the once a week in previous years.

Keith

Company size: 51-200 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

January 2021

Good operational management tool

i enjoy using the software. it is very useful. we have been noticing a high volume of user related issues on the resident end of the platform. We would like for the help desk to be more responsive to resident issues. often times the resident is directed back to the property level for assistance. we spend various time weekly attempting to troubleshoot resident issues that should be solved on the customer support end to assist the resident

Pros

simplified solution for our daily operational needs

Cons

the software can present challenges in our daily usage at times. some of the issues might be permission based related features also

Reasons for switching to Entrata

ownership change

Showing 1 - 5 of 49 reviews

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