--- title: "Guesty Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Guesty. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Guesty is a good fit for you!" source_url: "https://www.softwareadvice.com/property/guesty-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Channel Management Software](https://www.softwareadvice.com/crm/channel-management-comparison/) / [Guesty](https://www.softwareadvice.com/hotel-management/guesty-profile/) / Guesty Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/guesty-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/guesty-profile/alternatives/) # Guesty User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 480 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.3/5 - Value for money: 4.2/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 353 reviews (74%) - 4 stars: 60 reviews (13%) - 3 stars: 20 reviews (4%) - 2 stars: 12 reviews (3%) - 1 star: 35 reviews (7%) ### Most mentioned pros - Guesty integrates channel management, guest messaging, payment processing, task management, and reporting into a single system, which simplifies day-to-day operations. - It’s a powerful platform that makes property management much more streamlined by bringing reservations, guest communication, channel management, and automation into one system. - The platform helps keep bookings, guest communication, payments, and internal operations all in one place, which makes managing multiple properties significantly more efficient. ### Most mentioned cons - Synchronization problems and loss of configurations following certain updates on the site; When the same guest books more than one apartment, sending the link through the guest app often causes a bug, forcing us to repeat the process multiple times; - The main downside for me was that some parts of Guesty were not as intuitive as I expected, so onboarding and day-to-day navigation sometimes took extra time. Although it offers a lot of functionality, that complexity can occasionally slow things down. - Even with the accounting modules set up, I'm unable to make changes to commission payments if we've struck undue deal with an agent, or even change the booking source at all after entering a reservation. ## Guesty customer reviews Showing reviews 1-25 of 480 (page 1). ### Honest review from a power Guesty user - Overall rating: 5/5 - Reviewer: Njål E. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Guesty has been largely positive. As a short-term rental operator, it has become an essential part of how I run my business day-to-day. The platform offers unmatched integration with OTAs, covering listing distribution, updates, and financial management all in one place. On top of that, Guesty has the best API documentation I've come across, making it an excellent foundation for anyone looking to build custom solutions on top of their PMS. For anyone considering a switch, Guesty is definitely a top contender. I say this as someone who has spent meaningful time with Smoobu, Hostify, Hostaway, and several others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Incredible customer success from Jay and his team. Product that focus on the important features. Higher priced than their competitors but has unmatched quality. We save a lot of time on listing distribution, finance, and listing updates due to their really good connections with the OTAs. #### Cons There is honestly not a lot of bad things to mention about Guesty. Their focus seem to be switching somewhat to capturing revenue from new add-ons instead of improving existing features. #### Reasons for choosing Guesty Premium product with really good customer success teams. #### Reasons for switching to Guesty They had bad connections to OTAs, bad distribution and update capabilities, hard to build on top of. #### Vendor response Hi Njål, Thank you for your incredible feedback and for highlighting the work of Jay and our team. We are truly honored to be an essential part of your day-to-day operations and to provide the reliable connections and API documentation you need to grow. We hear your feedback regarding our focus on existing features versus new add-ons; building trust means listening to your needs, and we are committed to ensuring our core platform remains the high-quality foundation your business deserves. We appreciate your recommendation and are excited to continue supporting your success in the short-term rental market. Best regards, The Guesty Customer Experience Team Replied March 2026 --- ### Great App - Easy to manage - Overall rating: 5/5 - Reviewer: Diego B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Guesty has been very positive. I’ve been using the platform for the past three years to manage our properties, and I truly appreciate how intuitive and functional it is. Being able to handle all guest communications in one centralized place, while keeping calendars seamlessly synced across platforms, has significantly improved our operational efficiency. I also really like the ability to set up automatic messages, which saves us a tremendous amount of time, and how easily I can coordinate with my service team within the platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I’ve been using Guesty for the past three years to manage our properties, and it has been a very user-friendly and functional platform. One of the features I appreciate most is being able to manage all guest communications in one place, while keeping all of my calendars seamlessly connected. Overall, it’s intuitive, efficient, and very easy to use. #### Cons One area for improvement is the Guest Book feature. For smaller operators managing fewer than three properties, it does not currently provide enough value to justify the cost or effort involved. #### Reasons for choosing Guesty User interface was better, I also had a good experience with customer support #### Vendor response Hi Diego, Thank you so much for sharing your feedback and for being a loyal member of the Guesty community for the past three years. We are delighted to hear that our centralized guest communication and calendar synchronization have significantly improved your operational efficiency and saved you valuable time. Building a platform that is both intuitive and functional for our users is our top priority, and knowing that you had a positive experience with our user interface and support team reinforces our commitment to your success. We also appreciate your honest input regarding the Guest Book feature for smaller operators; feedback like yours is essential as we continue to refine our tools to better serve businesses of all sizes. We look forward to continuing our partnership and supporting your property management journey. Best regards, The Guesty Customer Experience Team Replied May 2026 --- ### Worst customer support ever - Overall rating: 1/5 - Reviewer: EDWARD C. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Worst investment ever #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The software is good but if you have an issue expect no customer support for weeks literally for weeks, you will lose booking and money . #### Cons Customer support is the worst I even experienced. Only can communicate via email and they are on a different tome zone so if they call you it is a 3 AM EAT --- ### Guesty Review - Overall rating: 5/5 - Reviewer: Riley G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I would give it a five-star review. It's absolutely amazing. Working with them truly is a partnership, not just a customer relationship. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Guesty's customer service has been absolutely amazing. They truly are partners. I love the software. I'm very happy with the service and highly recommend it. #### Cons My one suggestion is building out operations a little better. I think it would be great if operations got to a little bit higher level. #### Reasons for choosing Guesty Guesty is definitely doing the mess improvement of any company. #### Reasons for switching to Guesty I got poor customer service from Host Away, and that's where Guesty completely took over. #### Vendor response Hi Riley, Thank you so much for your kind words and for choosing Guesty as your partner. We are thrilled to hear that our customer service has made such a positive impact on your experience and that you are enjoying the software. We truly value the partnership we have built with you. We have also taken note of your suggestion regarding the operations module; we are constantly working to level up our features to better support your business needs. Your trust means everything to us, and we look forward to continuing this journey together. Best regards, The Guesty Customer Experience Team Replied February 2026 --- ### Scalable Platform That Supports Growth and Operational Control - Overall rating: 5/5 - Reviewer: BJ H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience has been very positive. Guesty has allowed us to operate more professionally, increase efficiency, and create consistency across our short-term rental portfolio. It has supported our growth while maintaining operational control and visibility. Like any powerful system, success depends on proper implementation, but once established, it becomes a strong foundation for scaling a vacation rental management business. We have also started to grow great ties with the people and team itself and highly recommend attending their annual GuestyVal for networking with like minded property managers and industry professionals. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The biggest advantage of Guesty is centralized control. Managing Airbnb, VRBO, direct bookings, messaging, automation, task management, and reporting within one ecosystem significantly reduces operational friction. As our portfolio has grown, Guesty’s automation tools have helped us standardize communication, streamline workflows, and minimize manual errors. The reporting and financial visibility are also strong, which is critical when advising homeowners and forecasting performance. Once workflows are properly built, the system becomes extremely powerful and scalable. #### Cons When we started our company in 2022, we started with Guesty. Yet, the accounting was not as robust as we were after. When we walked oud the door, we said we would be back when it was checking a few more boxes for us. We came back in June of 2025 after our bookkeeping team said the accounting module had been through changes and now had the features we required. There are still a few gaps in the accounting, but they have had a strong focus there and we are happy with where it is now and where it is headed. #### Reasons for choosing Guesty More comprehensive solution baked directly into their software. Track seemed dated again and Hostaway relied more on third parties than providing the solution within their software. #### Reasons for switching to Guesty Streamline was becoming dated with no real focus on vital features (mobile, AI, etc.). #### Vendor response Hi BJ, Thank you for sharing such a detailed and thoughtful review of your journey with Guesty. We are thrilled to have you back and are glad to hear that the improvements to our accounting module and automation tools are supporting your company’s growth and professional standards. Building a reliable foundation for our partners is our top priority, and we appreciate your trust as we continue to refine our features and fill those remaining gaps. We also love hearing about the strong ties you have built with our team and look forward to seeing you at the next GuestyVal! Best regards, The Guesty Customer Experience Team Replied March 2026 --- ### Going for Guesty - Overall rating: 5/5 - Reviewer: Susan D. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered We we have overall found that switching to Guesty as our PMS has made our life in our work much easier and more fun. There have been pain points, but we feel that they’ve been solved or that we’ve been assured that they will be. All is good and I feel comfortable recommending it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been using Guesty for almost 2 years and I’ve started to take some of the most positives for granted which is a good thing. They are integrated with most of the third parties that I want to be. They have added many of the elements that I was using third-party for like damage insurance. We know at damage insurance to our bookings directly through Guesty instead of through an outside company. We have recently added the accounting module and are getting used to it. Some of the request we’ve made have been upgraded immediately, of which we are most appreciative. The automated response system is excellent and the AI for responses is getting better and better . But if they had to put anything to the top of the list, it would definitely be the responsiveness of Customer Service and our account executive. We get help when we need it and that’s worth everything. #### Cons What I like least is that our advanced website is not editable simultaneously with the booking engine so there is some extra wor. But we think that this may be solved quite soon. #### Reasons for choosing Guesty We felt that Guesty was more suited to our international needs and for the style of our company. Guesty was also better value. #### Reasons for switching to Guesty We made the switch because Kigo was purchased by Guesty. We did have a lot of other PMS’s market to us and we looked at several. Guesty fit our needs better than anyone else. #### Vendor response Hi Susan, Thank you for being a valued part of the Guesty community for the past two years and for sharing your detailed feedback. We are thrilled to hear that our integrations, automated response system, and dedicated support from your account executive have made your work easier and more enjoyable. We also appreciate you highlighting the website editing process; please know that we are committed to refining our tools to better support your international needs and simplify your workflow even further. We value the trust you have placed in us and look forward to continuing our partnership. Best regards, The Guesty Customer Experience Team Replied March 2026 --- ### Happy we moved over, no regrets!! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive - we have recommended Guesty to many other suppliers and are reassured when we meet peers who also use them #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Extensive integration, automation of repetitive processes and constant product development. They never stand still and that is what we need. #### Cons A workable accounting function that integrates with the bank account to allow for intelligent automation #### Reasons for switching to Guesty it was substandard and not developing quickly enough #### Vendor response Hi there, Thank you so much for your kind words and for being such a loyal advocate for Guesty. We are thrilled to hear that our constant product development and automation tools are helping your business stay ahead. We also appreciate your feedback regarding bank integration for accounting, as we are always looking for ways to improve. Building a long-term, trusting partnership with you is our top priority, and we look forward to continuing to grow together. Best regards, The Guesty Customer Experience Team Replied March 2026 --- ### Guesty must be the best - Overall rating: 5/5 - Reviewer: Julian F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Great, and I'm a loyal customer of 5 years now. Wouldn't consider moving PMS unless they were able to display some seriously good USP! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Has to be the leading PMS for vacation rentals right now. Full of features, powerful and reliable. Decent support available, and business development always in mind. #### Cons Password requirements, and user permissions management can be a bit clunky. Payout information can be tricky and reporting / analytics isn't as good as some other available. #### Reasons for switching to Guesty Guesty has better features to promote over more channels and direct #### Vendor response Hi Julian, Thank you so much for being a loyal customer for the past five years and for your kind words about our platform’s reliability and features. We truly value the trust you have placed in Guesty. We also appreciate your honest feedback regarding password requirements, user permissions, and reporting; please know that we are committed to refining these areas to provide a more seamless experience for you. Best regards, The Guesty Customer Experience Team Replied March 2026 --- ### Guesty Experience - Overall rating: 4/5 - Reviewer: Lois H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very pleased with Guesty. Still working out a few small issues. Highly recommend onboarding one on one. So great to have everything in one platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love having all platforms, Airbnb, VRBO, and Booking.com combined into one calendar and messaging inbox. #### Cons Customer service is lacking. Would love to see a chat feature with a more automatic way to get an answer to a question or help with an issue. #### Reasons for choosing Guesty Chose Guesty Lite for 1-3 listings since I only have 1 short term rental currently. Loved the way it integrated with Airbnb, VRBO and Booking.com. A few bumps in the road to get started but well worth the effort. #### Vendor response Hi Lois, Thank you so much for sharing your feedback with us. We are thrilled to hear that you love having your Airbnb, VRBO, and Booking.com channels combined into one unified calendar and inbox. Your trust in Guesty Lite to manage your short-term rental means a lot to us. We also appreciate your honesty regarding our customer service and the desire for an automated chat feature. Building a reliable and supportive experience is our top priority, and we are actively working to improve our support options to better serve you. We are glad the onboarding and setup were well worth the effort, and we look forward to supporting your business as you grow. Best regards, The Guesty Customer Experience Team Replied June 2026 --- ### Best PMS around - Overall rating: 5/5 - Reviewer: Umar Q. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall very satisfied and looking forward to growing my business with the platform and all the future releases. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, wide range of functionality and constant updates. The tools available in the PMS are as if you were a large operator so no matter where you are in your journey you will always be ready for that next level. #### Cons The Guesty Connect subscription which i was not aware of when i switched from Hostaway which i feel is just an very expensive added cost. #### Reasons for switching to Guesty Trust Accounting mainly along with along other updated offerings #### Vendor response Hi Umar, Thank you for sharing your feedback regarding our functionality and the tools we provide to help your business reach the next level. We are glad to hear that Trust Accounting and our constant updates are supporting your journey. We also appreciate your transparency regarding the Guesty Connect subscription as it helps us improve our service. We look forward to growing alongside you and your business. Best regards, The Guesty Customer Experience Team Replied May 2026 --- ### Great tool for managing STRs - Overall rating: 5/5 - Reviewer: Howard H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Guesty has helped me run my rentals more efficiently and reduced a lot of stress. It has made it easier to grow while keeping guests happy and my team organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Guesty helps me keep everything in one place and saves me a ton of time. Messaging, task management, and channel syncing all work smoothly. I also like that support is quick to respond and actually tries to help, not just push articles. #### Cons There is a bit of a learning curve at first, especially when setting up automations, and a few parts of the interface could be easier to navigate. I wish there were more videos or blogs about automation. #### Reasons for switching to Guesty Fantastic Stay was too buggy. They made it clear they weren't going to maintain the product that I was using during their switch to AI. #### Vendor response Hi Howard, Thank you for taking the time to share your feedback! We’re delighted to hear that Guesty has helped streamline your operations and save valuable time, especially through unified messaging, task management, and reliable channel syncing. It’s also great to know our support team has been there when you need them. We appreciate you calling out the learning curve and navigation challenges. Automation is a powerful part of the platform, and your suggestion for more educational videos and content is extremely valuable. We’ll make sure this is shared with the relevant teams. We’re glad Guesty has reduced stress and supported your business growth while keeping guests and your team happy. Thanks again for choosing us. We’re excited to continue being part of your success! Best regards, The Guesty Customer Experience Team Replied December 2025 --- ### Solid product with robust capabilities + good support - Overall rating: 5/5 - Reviewer: Ed D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall solid experience and helps us run the business effectively - been a loyal user for the past many years and looking forward to seeing more new features coming up! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros All in one place - we use various features/addons from advanvced analytics to dynamic pricing and most recently the guesty shield program, which works effectively and gives us a piece of mind with each booking. Good support team - timely responses. #### Cons roadmaps can be difficult to influence - few enhancements pending for quite some time. Owners dashboard is very basic #### Reasons for choosing Guesty we were already with guesty and eventually agreed on the right commercials moving forward. #### Vendor response Hi Ed, Thank you for your feedback and for being a loyal Guesty user. We’re glad to hear that our features — including analytics, dynamic pricing, and Guesty Shield — have helped support your business, and we appreciate your recognition of our support team. We’re sorry for the challenges with influencing the product roadmap and the limitations of the owners dashboard. Your feedback has been shared with our product team as we continue improving. Thank you again for your continued trust in Guesty. Best regards, The Guesty Customer Experience Team Replied November 2025 --- ### Virtual Assistant - Overall rating: 5/5 - Reviewer: Julian G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. he platform offers strong automation features, reliable channel management, and helpful tools that streamline day-to-day operations #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Overall, Guesty has been a strong tool for managing our properties. The automation and organization it provides have been very helpful, and aside from some accounting/reporting improvements we’d like to see, the experience has been good. #### Cons The platform is organized and powerful, but there are still some pain points, mainly around accounting details and payout reporting. More clarity around deposits, guest names, reservation dates, and reservation IDs would make reconciliation much easier. Despite that, the system has generally worked well for our needs. #### Reasons for choosing Guesty We switched from Cloudbeds to Guesty because Guesty provides stronger automation and channel management features that better support our property management workflow. #### Reasons for switching to Guesty We switched from Cloudbeds to Guesty because Guesty provides stronger automation and channel management features that better support our property management workflow. #### Vendor response Hi Julian, Thank you for your thoughtful review and for trusting Guesty to support your operations. We’re glad to hear that our automation and channel management tools have been a strong fit for your workflow and have helped streamline your day-to-day operations. We truly appreciate your feedback on accounting and payout reporting clarity. This is valuable input that helps guide future improvements. We’re grateful you chose Guesty, and we look forward to continuing to support your growth. Best regards, The Guesty Customer Experience Team Replied December 2025 --- ### Guesty PM Software is user friendly - Overall rating: 4/5 - Reviewer: April H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Moving to a new PM software is never an easy feat, but luckily Guesty has been very patient with me and willing to help where they can! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Guesty's booking platform is user friendly and the customer support is getting better with quick, useful responses. #### Cons Guesty does not work well with mid-term rentals that are booked directly for a fixed monthly amount. The accounting package could definitely be better. #### Reasons for choosing Guesty It seemed to fit what we needed and what they did not have at the moment was in Beta. #### Reasons for switching to Guesty Streamline was more expensive without a website for direct bookings. #### Vendor response Hi April, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team Replied November 2025 --- ### App use in the field, and while in the move. - Overall rating: 4/5 - Reviewer: Barry L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I enjoy the layout of the app and its simplicity. When on the move I need something I can easily access off my phone. This helps me plan my day around work orders that I am juggling between myself, my team, and my vendors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Working on the for most of my job i really like the ease of the app itself. Allowing me full visibility of vacancies and guests names helps me schedule my team #### Cons I would like the app to allow me to view owner info and not just who is currently a guest in our properties. Having one app that I could count on would be huge in this industry. #### Reasons for switching to Guesty Owner and Company decision so therefor I did have any decision making with this switch. #### Vendor response Hi Barry, Thank you for sharing your experience with the Guesty app! We’re glad to hear that the visibility into vacancies and guest details helps you effectively plan and manage your team, especially while on the go. It’s great to know the layout and simplicity support your fast-paced daily workflow. We also appreciate your feedback about wanting access to owner information in the app. This is valuable input and something our product team can take into consideration for future improvements. Thanks for being part of the Guesty community! Best regards, The Guesty Customer Experience Team Replied December 2025 --- ### Efficient, scalable and great for daily operations - Overall rating: 5/5 - Reviewer: Simen H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Guesty has streamlined our operations massively. It reduces manual work, improves communication and makes multi-listing management far simpler. It’s a reliable platform that scales well with business growth. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Guesty gives us everything we need in one place - calendar, inbox, messaging and bookings synced across platforms. The automation tools save time every day, and the system feels stable, intuitive and built for scaling. #### Cons Some features take time to learn and optimize, especially for fast-growing teams. Support is good overall. #### Reasons for choosing Guesty We chose Guesty because it offered the most complete, scalable and professional solution for managing multiple properties. The interface is intuitive, the automation tools are strong, and the integrations across platforms were more reliable than the alternatives we compared. It simply felt like the system best built for growth and long-term operations. #### Vendor response Hi Simen, Thank you for sharing your experience! We’re thrilled to hear that Guesty has helped streamline your operations and support your growth through automation, reliability, and strong integrations. We also appreciate your feedback on the learning curve for some advanced features. Your insights help us continue improving both the platform and our support. We’re grateful you chose Guesty as your long-term property management partner! Best regards, The Guesty Customer Experience Team Replied December 2025 --- ### Good software to run your business - Overall rating: 4/5 - Reviewer: Sam L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Bad onboarding but solid performance once we got up and running. Guesty seems to be adding/improving features which I appreciate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the all in one rental management, team access, and owner portal. I also like the open source nature to Guesty to allow for outside apps. I am also happy to see that Guesty seems to be growing and adding/improving features. #### Cons Phone app needs to have background app refresh so it doesnt have to load each time. Also mobile Analytics would be nice. #### Reasons for choosing Guesty Feature set offered by Guesty was better. #### Reasons for switching to Guesty I switched due to lack of support and features provided. #### Vendor response Hi Sam, Thank you for your feedback! We’re glad to hear that Guesty’s all-in-one platform, team access, owner portal, and integration options have supported your business and that you’ve noticed our ongoing feature improvements. We’re sorry for the challenges with onboarding and the mobile app experience. Your suggestions for background app refresh and mobile analytics have been shared with our product team for consideration. We appreciate your input and are committed to making Guesty even more efficient and user-friendly. Best regards, The Guesty Customer Experience Team Replied November 2025 --- ### Guesty Review - Overall rating: 5/5 - Reviewer: Jasmine O. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Guesty is a friendly user for anyone that decides to use it. I was skeptical at first with it but after a day of playing around I came to realize that it's just what we needed. It has everything you can possibly use and I'm very happy that Guesty listens to us users and integrates more and more, which is amazing! I would rate Guesty a 100000/10. Very happy! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I love about Guesty is how it integrates all together making it easy to use. The layout is amazing as well! #### Cons I would have to say calculations for extending nights is one of my least favorite, since it calculates different. But overall I like it and I'm getting the hang of it. #### Reasons for switching to Guesty It was very outdated and I feel like they did not strive to make it better and friendly user. #### Vendor response Hi Jasmine, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team Replied November 2025 --- ### Excellent and best - Overall rating: 5/5 - Reviewer: Damola E. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Guesty has been positive. It has made managing multiple properties and bookings much more organized by bringing everything into one platform. The automation features have been especially useful, saving time and improving guest communication.However, the system can be complex at first, requiring time to fully understand and set up properly. There have also been occasional minor glitches. Despite this, once everything is running smoothly, it becomes a reliable tool. Overall, Guesty has helped streamline operations, improve efficiency, and support the growth of my short-term rental business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Guesty is how it centralizes every aspect of property management into one easy-to-use platform. Managing bookings across multiple channels becomes seamless with synchronized calendars, automated messaging, and organized task management. It significantly reduces manual work and minimizes the risk of errors like double bookings. The automation tools stand out, ensuring consistent and timely communication with guests, which improves the overall experience. I also value the detailed reporting and insights, which help track performance and make informed business decisions. Overall, Guesty makes managing short-term rentals more efficient, professional, and scalable as the business grows. #### Cons What I liked least about Guesty is that the platform can feel quite complex and overwhelming at first, especially for new users. The learning curve is steep, and it takes time to fully understand and set up all the features properly. Some customizations and automations are not as flexible as expected, which can be limiting for specific business needs. Additionally, occasional system glitches or delays can disrupt workflow. The pricing structure can also be on the higher side, particularly for smaller businesses or those just starting out, making it less accessible compared to simpler property management tools. #### Vendor response Hi Damola, Thank you for sharing your feedback and for trusting Guesty to help manage and grow your business. We are glad to hear that our platform has successfully centralized your operations and that our automation tools are providing significant value. We also appreciate your honesty regarding the initial learning curve and pricing. Building a reliable and professional partnership is our priority, and we are committed to refining our platform to ensure it remains a scalable and efficient solution for your short-term rental needs. Best regards, The Guesty Customer Experience Team Replied May 2026 --- ### Modern, easy to use booking software with 5* support! - Overall rating: 5/5 - Reviewer: Scott M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far, so good! Easy to get everything setup, easy to use and the customer support is 5 star. Integrations with the channel manager were easy and we can finally actually control EVERYTHING in one place! Building my own integrated website was also a breeze, which is a HUGE plus for me, not to have to be charged by other platforms and web developers every time I want to add or change anything on my website. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Speed, ease of use. Customer support is fast to get and efficient. It's a modern platform in a market saturated with old booking software platforms which cannot be upgraded. #### Cons It is expensive compared to competitors but, in it's defence, it is far superior to competitors as well, so we see the value in it. #### Vendor response Hi Scott, Thank you so much for your kind words and for sharing your experience. We are thrilled to hear that you are finding such value in our platform and that our customer support team has provided the 5 star service you deserve. Building a modern, all-in-one solution that simplifies your operations and website management is our top priority, and we are committed to being a partner you can trust for the long term. Best regards, The Guesty Customer Experience Team Replied March 2026 --- ### Powerful PMS for Multi-Channel Villa Management with Great Automation - Overall rating: 5/5 - Reviewer: Amar T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience has been positive. Guesty has helped streamline daily operations, improve response speed, and reduce errors by centralizing bookings, guest communication, and team workflows. Once it’s properly set up, it runs smoothly and supports scalable growth. Customer support is generally helpful, though response times can vary depending on the issue. I’d recommend Guesty to property managers or villa operators who want strong channel management and automation—just expect a bit of onboarding time to get the most out of it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Guesty has been a solid all-in-one PMS for our villa operations. I really like the channel manager and unified inbox—having Airbnb/Booking.com messages, reservations, and guest details in one place saves a lot of time. The automation tools (pre-arrival, check-in, house rules, follow-ups) are super helpful for maintaining consistent guest communication. Calendar sync and task management also make it easier to coordinate housekeeping and operations across multiple properties. Overall, it helps us stay organized and reduce manual work. #### Cons The platform can feel a bit complex at first, especially when setting up automations, rates, and integrations. Some settings are not very intuitive and require a learning curve. Occasionally, certain OTA updates (like special requests or small booking changes) take time to reflect, and troubleshooting integrations can be slow. Reporting is useful, but I’d love more customizable dashboards and easier export options. #### Vendor response Hi Amar, Thank you for your feedback! We’re glad Guesty has helped streamline your villa operations, centralize bookings, and improve efficiency with automation and task management. We’re sorry for any challenges with setup, integrations, or reporting, and your suggestions have been shared with our product team. We appreciate your trust and are committed to making Guesty even more intuitive and effective for property managers. Sincerely, The Guesty Customer Experience Team Replied November 2025 --- ### All the info you need in one spot! - Overall rating: 5/5 - Reviewer: Pamela S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've only been using Guesty for a year now and it has made our Property Management Company run with ease. Their customer service is great, always very responsive and helpful. We were worried about the cost, we only have 3 properties. But we want to grow (just closed on our 4th yesterday) and we wanted to start with "the best", it's a great value for the experience we are getting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easy of seeing all the guest communication! It's so easy to go into any reservation and see all the communication, from our team & the guests. This is where we find out some fun things from the guests. If they are celebrating anything special (so many are!), if it's their first trip to the area (even more are!) #### Cons Sometimes it's hard to find what I'm looking for in the site when I am on my laptop, but I usually am on the app so that might be on me. #### Vendor response Hi Pamela, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. We’re sorry to learn that navigating the platform and locating information has been challenging. We understand that too many options can feel overwhelming, and your feedback helps us identify where we can simplify the experience and make booking flows more intuitive. We’ve shared your comments with our product team for further review. We appreciate your input and are committed to making the platform easier and more user-friendly moving forward. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team Replied November 2025 --- ### Powerful all-in-one platform for managing multi-channel bookings - Overall rating: 5/5 - Reviewer: Sam K. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Guesty has made our property and booking management much more organised and professional. Before Guesty we relied on spreadsheets and logging into each OTA separately; now we have a single source of truth for availability, pricing, guest communication and owner statements. Automation has reduced manual work for our team and helped us respond to guests faster, which improves reviews and occupancy. There is definitely a learning curve, and we still find small things to improve, but Guesty continues to release updates and new integrations. For a growing short-term rental / serviced apartment business, it gives us the structure and tools we need to scale while keeping good control over reservations, finances and team collaboration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Guesty gives us one central platform for almost everything: Airbnb / Booking.com / Expedia reservations, direct bookings, payments and cleaning schedules all sync into one calendar. The unified inbox makes it easy to answer guests quickly without jumping between different OTAs, and automated messages (check-in instructions, review requests, payment reminders) save us a lot of time. I also like the owners’ reports and payout breakdowns – it’s much easier to show owners exactly what they earned each month. The interface is modern and once you understand the layout, it’s quite efficient for day-to-day booking and rental management. #### Cons Because Guesty has so many features, the system can feel overwhelming for new staff. Some menus and settings are a bit hidden, so it takes time and training to feel confident using everything. The loading time can be slow when switching between reservations or opening the financial reports, especially during busy periods. Customer support is generally helpful, but sometimes responses take longer than we would like when an urgent issue comes up with a channel connection or payment. #### Vendor response Hi Sam, Thank you for your detailed feedback! We’re thrilled to hear that Guesty has helped streamline your property and booking management, providing a unified platform for reservations, payments, cleaning schedules, and guest communication. It’s great to know that features like the unified inbox, automation, and owner reports have saved your team time and improved efficiency. We’re sorry for any challenges your team has faced with the learning curve, hidden menus, loading times, or delayed support responses. Your feedback is invaluable and has been shared with our product and support teams to help us improve these areas. We appreciate your continued trust in Guesty and are committed to enhancing the platform to support your growing business and make day-to-day management even smoother. Best regards, The Guesty Customer Experience Team Replied November 2025 --- ### Great response time - Overall rating: 4/5 - Reviewer: Joan L. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Adequate, the issue with connectivity still needs to be addressed esp with VRBO. The response time is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Quick response. If I have an issue I do get a thorough response back, the staff does give a detailed step guide on the connectivity issue. #### Cons Bugs and issues with connectivity. The software still has some issues and a couple of times I had to navigate cancelling a reservation because Guesty does not connect well with VRBO. #### Vendor response Hi Joan, Thank you for sharing your feedback with us. We are glad to hear that you find our support team's response time and detailed guides helpful. We also appreciate your honesty regarding the connectivity issues you have experienced with VRBO. Please be assured that building a reliable and seamless connection for our users is a top priority, and we are working diligently to address these technical challenges to better support your business. We value your trust and are committed to providing you with a more stable experience. Best regards, The Guesty Customer Experience Team Replied May 2026 --- ### Excellent All-in-One Solution with Strong Automation - Overall rating: 5/5 - Reviewer: Kevin H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience has been excellent. We’re very impressed with the platform and how it has supported our business operations so far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Guesty has significantly increased our operational efficiency. It makes managing properties across multiple platforms seamless, and the onboarding process was smooth with excellent after-sales support. The automation features are particularly strong, helping streamline daily tasks, and the CRM and task management tools are well-designed and highly effective. #### Cons We’ve been using Guesty for the past six months and, so far, we haven’t encountered any notable drawbacks. #### Vendor response Hi Kevin, Thank you so much for your kind words and for trusting Guesty to support your business operations over the last six months. We are thrilled to hear that our automation and task management tools have helped streamline your daily tasks and increased your operational efficiency. We look forward to continuing our partnership and helping your business grow even further. Best regards, The Guesty Customer Experience Team Replied May 2026 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/guesty-profile/reviews/?page=2) --- Guesty Reviews, Pros and Cons - 2026 Software Advice