Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.0 / 5
Pros
"It helps us organize our waitlist in ways we weren't able to by using standard spreadsheets. "
"I like how easy it is to use for my team as well as for the applicants. It is very user friendly. "
"The fact that it was easy to use for our applicants and also the fact that they were able to customize to our specific needs."
Cons
"We had to work a bit to customize so it could work with our organization. Once customized it worked beautifully."
"We don't receive any alerts when an application has been received. "
"No AMI filter. I understand this is in development so very much looking forward to that! Each user has to create their own templates. "
Haven Connect Reviews
Filter by:
February 2020
Jennifer from EQR
Company Size: 10,000+ employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
February 2020
Dependable Software
I like HavenConnect for the affordable housing wait list. It's significantly more efficient and way better than use an long listed excel spreadsheet.
Pros
It's user-friendly and easy to understand
Cons
I don't use the star feature, ever. Instead, for affordable housing wait listed applicants, could we have a "PASS" feature, highlighting that this applicant has passed on the apartment, but not yet deactivated? It would be very helpful to have a "pass" feature.
Reasons for Switching to Haven Connect
Excel was inefficient.
February 2020
Desiree from Foundation Communities
Company Size: 201-500 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Great Product
We are able to track the people that are on our waitlists easier and the software tracks the interactions we have. It is an easy experience for applicants.
Pros
It streamlined our waitlists to one platform. We had about 15 properties using different waitlist methods. We are all using Haven Connect and it has helped us find applicants and record our interaction with them.
Cons
We had to work a bit to customize so it could work with our organization. Once customized it worked beautifully.
February 2020
Eric from Capital Studios
Company Size: 51-200 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
4.0
Functionality
3.0
February 2020
Haven Connect Review
Overall its easy to use and its time efficient
Pros
The organization of the overall program
Cons
The probability of not having a list backup option just in case something gets erased.
February 2020
Amy from Equity Residential
Company Size: 501-1,000 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
February 2020
A Must Have!
Pros
Working with Haven Connect is a game changer. I love the filter feature. This allows me to quickly find what I am looking for with out having to scroll through 100's of names. The team members at Haven Connect are amazing to work with as well. They answer all my questions in a timely manner and/or help guide me through a process. Thank you!
Cons
The only con would be to make the applicant codes copy and pasteable. When an applicant sets up their account they often just copy and paste the code/number which is not compatible with the system. Then they call us back saying that the code is not valid. Gets frustrating when we have to explain this to someone that does not speak English very well.
February 2020
Melissa from Equity Residential
Company Size: 501-1,000 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2020
Great Waiting List Management Software
I love that it is the same easy process for applicants to apply for one or several of our communities. As the administrator, I can easily access all of our waiting lists. The Haven Connect team has been amazing to work with! Outstanding customer service!
Pros
Extremely user friendly software. Very intuitive. Online applications! Alleviates the admin burden of our teams manually logging each application received. Love that it auto records all activities and stores copied of the letters/emails/text messages. Clean looking dashboard. Even with a list of 1000+ names, it doesn't feel overwhelming when we view our waiting lists anymore. Can contact multiple applicants at one time.
Cons
No AMI filter. I understand this is in development so very much looking forward to that! Each user has to create their own templates.
February 2020
Mohammed from San Mateo Rotary Floritas
Company Size: 51-200 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
February 2020
Havent Connect Online Applicant Portal
We are able to manage our applicants online sort the list move applicant profiles between list easy of use is just some of my personal favorites on Haven Connect.
Pros
The fact that it was easy to use for our applicants and also the fact that they were able to customize to our specific needs.
Cons
Webpage Design it could have been more creative, colorful and welcoming. It was very formal and plain.
February 2020
Vanessa from Equity Residential (Park Hacienda)
Company Size: 10,000+ employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Haven Connect Has Improved Our Experience With Our Below Market Rate Program.
The Haven Connect system definitely helped us have a more organized process and I feel it overall benefited the below market rate program here.
Pros
I liked how it helped organize applicants, and also assisted in pre qualifying them by finding out more information upfront.
Cons
I wish the process was more clear to the applicants. Many did not understand they were added to a wait list, and they assumed that they had already applied for an actual unit.
February 2020
Lila from Foundation Communities
Company Size: 201-500 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
February 2020
Waitlist Transformation
We started using Haven Connect to track our Waitlist for affordable housing. Before Haven Connect, we used a google doc and it was up to the staff member to update information. I like that prospects have the ability to add all their information directly into the waitlist. When anything is updated, it shows all correspondence and time and date stamps it. It will show notifications and emails sent to the prospect all in one place.
Pros
User friendly. Time stamps when communication happens.
Cons
We have multiple properties with their own waitlist. You have to make sure you are in the correct property. You have to turn off the link in two different locations.
Reasons for Choosing Haven Connect
Seemed to fit our needs.
February 2020
Amelia from Equity Residential
Company Size: 501-1,000 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
3.0
February 2020
Haven Connect
Access to up to date information, documents/communication centralized for wait list compliance
Pros
Easy online access to your properties wait list allows quick access between team members even when team members are between properties. Wait list applicants are able to update information from there homes. Communication from application to initial tour can be managed and documented within Haven Connect. Great support and customer service team when!
Cons
Additional functionality needs to be implemented for easier workflow access. Missing ability to only review new applicants or applicants who recently updated information. Software does not interface with companies back end software.
February 2020
Grace from Equity Residential
Company Size: 5,001-10,000 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2020
Managing Affordable Housing Waitlist
Overall, I like using this application. It helps communities who participates in local housing program. Managing the waitlist with more convenience and ease
Pros
The user friendly features- very easy to use.
Cons
That we're not able to select multiple applicants to deny-send mass email on denial letter and move them to the denial folder. It always gets a glitch.
February 2020
James from Equity- Emerson Place
Company Size: 1,001-5,000 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
February 2020
Great time saver
Pros
The ability to send prospects a link for them to submit their information directly into Haven Connect saves a substantial amount of time
Cons
The user interface could be more intuitive. I sometimes find myself clicking through several pages to find simple commands
February 2020
Ariel from Equity Residential
Company Size: 1,001-5,000 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
A user friendly platform for MFTE applicants and Property Management
Overall it's been a wonderful way to polish our application process and save time.
Pros
I like that it is no-frills and very informational. They make it quick and easy to complete. I like that they can search for other places to apply through it. From a property management standpoint, I like how clearly the necessary information is displayed for us to assess.
Cons
It would be nice if MFTE applicants only had to use Haven Connect to view info about our homes or any images. They have to get the preliminary forms from us and then the Equity application. Just a thought!
February 2020
Michelle from Equity Residential
Company Size: 5,001-10,000 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
3.0
February 2020
Haven Connect Review
Pros
I liked the ease of use for the user. It is very easy to see and search for applicants and see all activity for each point of contact. Sending out emails, texts, and letters are also very easy to use.
Cons
I do think that there needs to be a way to filter certain aspects without having to have the admin add in the category to filter. In addition, hoping that we can find a way to search by phone number or email value as well. Mass letters and emails don't always work, seems like the server maybe gets overloaded? But overall satisfied with program.
February 2020
JiRod from Equity Residential
Company Size: 1,001-5,000 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2020
Great Platform
Pros
I like how easy it is to use for my team as well as for the applicants. It is very user friendly.
Cons
We don't receive any alerts when an application has been received.
February 2020
Andrea from Spring Terrace
Company Size: 201-500 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2020
Handy Information
Great. It allows us to keep updated information on prospects and it allows them to create accounts and update information themselves.
Pros
Ease to enter and retrieve information Ease to record notes
Cons
Does not automatically set the time when entering a name. The default is 3:00 pm and it has to be changed manually
February 2020
Ebonie from Foundation Communities/Lakeline Station
Company Size: 501-1,000 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
Functionality
4.0
February 2020
Great to navigate
It's a great way to make notes in each prospects online profile
Pros
The ability to stay signed in for a long period of time.
Cons
When moving or deleting prospects, it takes too long to move to the next person due to the systems slow process
February 2020
McKenna from Equity Residential
Company Size: 10,000+ employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
The Kelvin Apartments Affordable Wait List
Pros
It is user friendly for us and for the people that want to get on the wait list. It is easy to create an account. Little to no issues with the software.
Cons
I really don't have any cons for this software.
February 2020
James from Equity Residential
Company Size: 1,001-5,000 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2020
Affordable Program Manager
Very enjoyable and the service provided by the staff is TOP NOTCH!
Pros
How user friendly it is and the consistent updates to the software to improvement the overall experience of the user.
Cons
The filtering options can be expanded.
Reasons for Switching to Haven Connect
Wanted a more organized and updated system in managing our wait-list.
February 2020
Daniel from Equity Residential
Company Size: 10,000+ employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
February 2020
Haven Connect Review
Much easier than Excel to manage the waitlist! Great Product!
Pros
Messaging directly from the software and keeps records of all communications .
Cons
I do not believe applicants can see their waitlist number from their perspective.
February 2020
Justin from Equity Residential
Company Size: 1,001-5,000 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
February 2020
Great Product For Creating a Waiting List
Pros
I really liked the functionality of Haven Connect (HC) and having everything in one place. The fact that we can text or postal mail straight from HC is an awesome perk.
Cons
There is no ability to attach documents. The City of Seattle Affordable Housing Program requires certain PDFs that HC cannot be a supplement for. It would be nice if we could attach these files and send them through HC.
February 2020
Jessica from South City Station Apts
Company Size: 5,001-10,000 employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
2.0
February 2020
Simplistic But Somewhat Valuable
Pros
While our community's waitlist is complicated in 4 different income brackets and 4 different priority groups, having everything in one place that prospective residents can update is helpful.
Cons
Haven Connect tried to make simple what has been very complex with the different income brackets and priority groups. We have reached out through the system with little success but when I call, I have been updating notes and deactivating from the list as appropriate.
Reasons for Choosing Haven Connect
My organization chose this for us.
February 2020
Wes from The John Stewart Company
Company Size: 1,001-5,000 employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
February 2020
Assists in populating the waitlist
This program has freed up the time it would've taken to populate the list as well as they are doing updates and purges for those not responding.
Pros
The applicants information was input by Haven Connect then instantly we were able to access the list when applicants call to update contact information.
Cons
Since we are tax credit, there are several lists within the master list based on income and the AMI that is applicable. Our list doesn't separate them by AMI which is a bit more difficult to navigate.
February 2020
Morgan from Foundation Communities
Company Size: 201-500 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Efficient and Helpful
Pros
It helps us organize our waitlist in ways we weren't able to by using standard spreadsheets.
Cons
It was difficult to adjust to a new waitlist process. It was difficult to incorporate our previous waitlist habits into the new software. It ended up being more manageable and efficient in the end though!
February 2020
Ayonna from The John Stewart Company
Company Size: 201-500 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
February 2020
Property Manager Perspective
My experience with Haven Connect has been great. [SENSITIVE CONTENT HIDDEN] is always there to assist me with any questions I have.
Pros
I like having the options of email, mail, and text. I also love the fact that I don't have to mail out any letters.
Cons
I don't like the fact that the Waitlist number for each applicant does not change.
February 2020
Teresa from Foundation Communities
Company Size: 501-1,000 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2020
My review.
Pros
It is easy to locate which applicant fits out criteria of the apartments that are available at this time.
Cons
It takes a while to load, but it probably is our computer that is being slow.
February 2020
Yvette from HIP Housing Property Mgmt.
Company Size: 2-10 employees
Industry: Facilities Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
Functionality
4.0
February 2020
Excellent Connection
The ease of the filter enable us to do our job when an opening comes up. I refer to this website is my daily work at least once per day.
Pros
This software is easy to use. Very helpful when trying to connect to affordable housing.
Cons
So far, I haven't found anything I don't like about it.
February 2020
Rachel from DMA Companies
Company Size: 51-200 employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
February 2020
Haven Connect Review
Pros
We love the mass messaging, text, and e-mail option. We also enjoy having the link to sign in on our website.
Cons
Sometimes the software lags when trying to send mass messages.
February 2020
Vedzaida from Real Estate
Company Size: 1,001-5,000 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Community Manager
Pros
The easy use of it and the ability to have everyone access it
Cons
None to report at this time. Thank you.