A uniform inventory & auto OTA bookings make easy the work & to play as per the market analysis. As it is a cloud base software, can be logged in from anywhere. Each & everything is crystal clear to everyone on the system. The management dashboard is awesome for the status of occupancy, ARR, Forecasting with last year comparison.

The Reservation System of the software is absolutely good. Just map your inventory from the PMS, the same will be updated in OTA's through a channel manager, just you have to manage the rates as per occupancy.

Need to update a reminder by email/a popup for the hold till booking while releasing from the system. And We can mark a number of rooms as DNR, but we cannot remove them all at a time.

It's good.

Easy to use, and manage, compared to other players in the market.

Support service some times. We need some support in critical areas, where 24/7 customer service cannot manager.

i cannot say i got any benefits from it just caused me no end of issues and wasted money

Has some good features links to most of the otas, they do most of the work for you but takes ages to set up.

Support is very slow, especially weekends, any issue can take days to resolve. I recently missed a payment while i was away from the office, without any warnings they blocked my account. After speaking with support, the boss and everyone in hotel logix basically who i could get to talk to, explaining i did not have my card with me, was assured i would get my system back on, 2 days later still no access my staff are running the hotel virtually blind, they dont seem to care my staff cannot get onto the system, emails are ignored skype ignored. There are better systems out there for a lot less money. They are typical of a lot of companies i have worked with in India good to start with but then the support disappears once they think they have you. They also never admit if they make a mistake, many times my breakfast rate is all over the place with no explanation, when i report it, it takes a couple of days for them to fix without any explanation and losses on my part i.e giving away free breakfast because of the bugs in the system, but never an apology just make up an excuse. Also charge to connect to trip adviser no one else does, any way they can make a few extra dollars they will, read the small print and make sure you know exactly what you are getting. I was promised all sorts when i signed up but in reality i got half of what they said and they wanted charge me for many other things. The system has bugs the support terrible. DON'T WASTE TIME MONEY BAD SUPPORT FULL OF BUGS

Hotelogix is a very user-friendly PMS. Reservations can be completed with minimum steps. Very easy to learn for fresh team members. Connects seamlessly with the OTA s. channel manager and Booking Engine. Splitting of one single booking in different room categories in the same hotel for different dates can be very easily done in Hotelogix- this is a miss in many of the mid priced softwares. The customer service team members- [sensitive content hidden] and [sensitive content hidden] are available at your service when you need them the most. They have been extending wonderful support to all our resorts that we manage Marketing and Reservations.

Being a hotel management software, I think the store (Main and stores under individual departments), linen management, accounting etc are missing in the PMS. These should be made available as part of the PMS. Customisation becomes a challenge some times. It takes very long time to get the customisation in place- may be because they are handling huge number of hotels. The mobile app is a let down. It does not function as expected in comparison with some of the other PMS options.

Support 24/7 provided by Hotelogix, especially [sensitive content hidden] is always supportive in any hour of the day

no comment, i have no issue with the system

Typically good. Except for the issues I had today.

I like the quality of reports that you’re able to receive with the software.

My billing is suppose to be directly deducted from my credit card. For some reason hotel logix decided this month they didn’t want to do an automatic withdrawal. The account isn’t even a month past due and they choose to block access, so night audit and checkout for guests could not be completed. I get a call Christmas Eve morning and half to deal with something stupid like this is infuriating. When speaking to my account rep over the phone he laughed at me. I have two hotels which I use this software and may start looking for other software if this is how you are treated.

It has been highly recommendable and end of the day guest satisfaction is on point with Hotelogix.

Front desk operations management is very easy to operate. Invoice are completely customizable and very easy to automate the entire operations from rates management to sending confirmations to guest or setting alerts for respective departments of our hotel. 24/7 customer support and very supporting staff especially [SENSITIVE CONTENT].

There are no cons faced till date and support always do a great job to resolve our queries.

It is readily accessible anywhere since it is a cloud-based software. It has also a user-friendly interface which anyone can easily understand. Customer Service is available 24/7 whenever we have concerns.

There are just some reports that are not available in the software.

we are using the past 2 years.We had a great and wonderful experience at hotelogix. Support from the Team is also wonderful.

We don't any cons on hotelogix. all over the experience was good

Nothing

Front desk is the basic part which I like the most about Hotelogix.

No such issue happened till now. We are not facing any issue.

It has been great expirience and keep adding more features to it. Keeps improving.

We were looking for a software that would allow us miltiply user, live reports and that be accesable every and we found one that does more than that. One of the biggest plus that has is the support team always available to assist you in reaching you goals. This is one very important tools every business need to have to increase sales and make the operations more efficient.

Technical support Generals reports Easy to use

We have had a good experience with Hotelogix. We upgraded from a program that was not cloud based but similar. We have a lot of returning guests who come from year to year certain times of the year and it's easy to go back as far as we need to to be able to look at previous reservations. Customer support is excellent!! We usually have our questions/problems answered and resolved in a matter of minutes.

Easy to book reservations, check in and out. Add-ons, or extra charges, are easy to add to reservation. As Administrator, it's easy to make changes as needed to motel information, rates, etc.

Not being able to change rates, make tax exempt, or basically make any needed changes to the reservation once the after it has rolled over for the night. You can make changes to the charges by doing an allowance or custom charge, it would just be easier to do it though

Lots of reports that were nice to have to make good business decisions. Inventory management. One of the biggest advantages was the online inventory management.

This software is as simplistic or complex as you need it to be. It has all the features that a large hotel may need but works well with small motels too. I purchased this for a small 15 unit motel that operates seasonally. This software was not only one of the most affordable but it was by far the most effective. With such a small operation I really needed something simple. Hotelogix delivered. It doesn't overly complicate things like many of the other software I looked into. And best of all you can't beat the price. The support staff was fantastic anytime I needed assistance, which was minimal. I have been apart of many software installations in my experience. I can honestly say that none went so smooth as this one. These folks are friendly, patient, and readily available. They are also very honest as to recommendations for your business needs. I would recommend this software to any property manager regardless of size, but I would especially recommend it to anyone operating a small operation such as mine. You won't find a better deal out there. If you want to simplify your work life and get help managing your online program, go with Hotelogix.

I researched 100's of PMS systems and decided on Hotelogix. I was very impressed with the Breadth of functionality, front-end ease of use, and price. It seemed easy to setup and the support team helped out. However, now that we have been using the system for about 9 months, I've found several things that are concerning: - rate management is very complex, difficult to setup and not flexible enough. I gave up creating rates and let Hotelogix make all our changes. - quirky behavior - no ability to do waitlist, gift cards, SMS - no report writing capability (canned reports only) - no in-house guest list - not keeping up with changes in the industry. They focus on minutae and not on the big picture. - their web booking engine is confusing to guests about availability and does not show off extras/add-ons/inclusions. We're losing incremental revenue from not being able to highlight add-ons. - executives have been rude and don't respond to emails.

Be really carefully to subscribe it. Try it a lot and make sure it will fit good in your business before buy it. After this really bad experience I did a big research and I found many pms that works so much better and so easy to use. They need a improve a lot.

It is really complex with many options and tools.

Horrible experience as the sales make me a big pressure to buy the product, I fortunelly didn’t agree with the anual subscription and he said it could be per month afterwords. After payed two months I just figure out it really does not fit in my business and after a big learning curve. After that I decide to quit but in the small words in the contract it says that I must pay 30 days more. I let them know about my bad experience and ask to not pay the third month without sucess. No way to deal with invoices. No options to manage different way of payment ( like splitting in 2 ou 3 times.) and finally nit friendly interface. Good for nerds!

I’ve used Hotelogix for 2 years. I like the overall functionality but can’t stand the people that work for Hotelogix. I get nothing but back-talk, ignore of requests and excuses. They are not customer focused and have their own agenda. The lack of communication with customers about upcoming releases is awful. They roll out new updates without telling customers. It’s a huge surprise when new features/big fixes come out and the software operates differently. It will leave your users confounded. It’s taken weeks or months after a release to get information from Hotelogix about what they added. If you have SOP or process Management in place, you can kiss that goodbye with Hotelogix

Good overall functionality but where lacking Hotelogix is unwilling to listen to feedback and suggestions.

No phone support; chat only. Rate/packages overly complicated to set up. No custom reports or ability to generate your own reports. Hotelogix will not customize reports for you. They do not listen to customer feedback and suggestions. I have been a customer almost 2 years and have never had any suggestions or feature requests added. They act like they know more than you. Their focus is on small weird functions that impact nobody

Hotelogix streamline online sales with success and reservation are getting very easy. support are reactive when needed.

Its a complete PMS with a very user friendly reservation management screen, housekeeping module, POS module, booking engine and channel manager connexion. the software is well adapted for properties from 10 to 100 rooms that are selling in multiple channels: online, walkings, travel agencies offline... the mobile app is also very usefull for camps

some modules are very rich and need sometime to adapt but a half day training is sufficient in most cases