Is Hotelogix right for your business?

We’re here to help you make the best Property Management Software choice.

best for

  • Property Management
  • Best For All Business Sizes
  • Supports Multiple Platforms

what reviewers say

  • Great value for money
  • Great ease of use
  • Great functionality
Frontrunners

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What is Hotelogix?

Hotelogix by HMS InfoTech is a cloud-based hotel management solution for hospitality businesses. The solution provides applications such as front desk operations, Point of Sale, housekeeping and more. Users can access the other modules like reservations, MIS or dining services, and hotel website from a single platform. The front desk interface can act as a single point dashboard to control hotel operations. Users can also customize the interface as per the hotel needs and manage multiple tasks. The system can integrate with major credit card payment gateways and other third-party integrations for external CRS's, EPBAX, accounting and more. The two-way channel manager connectivity helps users manage inventory, rates across multiple channels and allows them to start ... read more

Jump to:

PMS with integrated distribution
PMS with integrated distribution
Simple multitasking frontdesk tapechart
Simple multitasking frontdesk tapechart
POS biller for restaurant and retail
POS biller for restaurant and retail
Reservation details
Reservation details
Reporting for MIS
Reporting for MIS
Booking engine for hotel’s website
Booking engine for hotel’s website
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User Review Highlights

4.35

187 Reviews

5
116
4
48
3
12
2
2
1
11
4.5

Ease-of-use

out of 5
4.5

Customer Support

out of 5
4.5

Value for money

out of 5
4

Functionality

out of 5
  • icon"Accommodating and I like much the 24hrs service."
  • icon"We always liked how the support team is 24/7. Not all softwares are comprehensive as this one for the price its charging."
  • icon"I love that this product is a cloud-based product. The price is very suitable for the product and it saves me a lot of time."
  • icon"The account isn’t even a month past due and they choose to block access, so night audit and checkout for guests could not be completed."
  • icon"Even that the answers are immediately, they take long time to fix issues and correct problems. Tarnslations to spanish are not accurate."
  • icon"I get a call Christmas Eve morning and half to deal with something stupid like this is infuriating."

Read user reviews

Which features does Hotelogix offer?

Core features:

Activities BookingAPIBooking NotesBuilt-in AccountingCustomer SupportExtended StayFront Desk ManagementGDS/OTA IntegrationGroup ReservationsGuest Experience ManagementShow more features +

People who reviewed this software give it a 4 star rating for functionality.

How easy is Hotelogix to use and deploy?

Hotelogix supports multiple deployment options, including: Cloud, SaaS, Web-based, iPhone, iPad, Android.

People who reviewed this software give it a 4.5 star rating for ease-of-use.

What do verified users say about Hotelogix

4.35/5 out of 187 Reviews

Showing 1 - 5 of 189 reviews

User Profile

A.Y. Julien

Verified reviewer

Company size: 51-200 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

January 2022

Hotelogix and WDC Aparthotel (5*)

Pros

For any new hotel, Hotelogix it a good way to start, especially small size business. Very easy to use and the suport team is very responsive and available.

Cons

It should be more modern and it can be good for it to have the email integration option, more options on invoice samples to fits best customers need. Also, as hotel CRM it's very important, with Hotelogix it's still tricky to track guests profile in order to have a good database and to be able to back it up or restore.

Marc

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2020

Functionality, Customer Service

This is the fundamental software of any hotel, so it's critical it has the features you need, has good uptime, and the company is responsive to your questions. Hotelogix checks all those boxes, to my view.

Pros

It's intuitive for its basic features that your staff have to use, and very feature-rich. You have to live with it a while to learn how it goes about doing certain things, but once you do that and get a workflow going, it has a remarkable list of features. They are also tech-savvy and use advanced customer-service tools, so you get a sense that they are tech-forward people and will keep improving the product along the latest lines. I think their customer service may be their best attribute: they're available 24 hours a day, which is not something that, in particular, the North American companies offer unless you are paying tons of money for a very premium product. And they're very nice, with an old-world manner.

Cons

There are functions that could be simplified and shown more clearly and in a more user-friendly way; I just chalk this up to the company being from India so their English is often more formal and complex and sometimes can be interpreted in more than one way. And sometimes you have to search for info (such as, how every tax and fee is broken down, in a customer's bill) instead of it being able to be easily shown right there on the first page. But I'm okay to have to have this, in return for the functionality and the other attributes. And you can always ask them about every detail, and of course suggest improvements.

Reasons for choosing Hotelogix

Price, features, customer service availability.

Reasons for switching to Hotelogix

Expense, and functionality/features.

Julie Ann

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2022

Hotelogix

Great experience once you get familiar with the program

Pros

Great reporting features for accounting purposes

Cons

Takes some time to maneuver around the system to get a better understanding of it

Reasons for switching to Hotelogix

New owner

Anonymous

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

June 2018

Very Slow Support full of bugs. Never admit they are wrong will cut you if you miss a payment POOR

i cannot say i got any benefits from it just caused me no end of issues and wasted money

Pros

Has some good features links to most of the otas, they do most of the work for you but takes ages to set up.

Cons

Support is very slow, especially weekends, any issue can take days to resolve. I recently missed a payment while i was away from the office, without any warnings they blocked my account. After speaking with support, the boss and everyone in hotel logix basically who i could get to talk to, explaining i did not have my card with me, was assured i would get my system back on, 2 days later still no access my staff are running the hotel virtually blind, they dont seem to care my staff cannot get onto the system, emails are ignored skype ignored. There are better systems out there for a lot less money. They are typical of a lot of companies i have worked with in India good to start with but then the support disappears once they think they have you. They also never admit if they make a mistake, many times my breakfast rate is all over the place with no explanation, when i report it, it takes a couple of days for them to fix without any explanation and losses on my part i.e giving away free breakfast because of the bugs in the system, but never an apology just make up an excuse. Also charge to connect to trip adviser no one else does, any way they can make a few extra dollars they will, read the small print and make sure you know exactly what you are getting. I was promised all sorts when i signed up but in reality i got half of what they said and they wanted charge me for many other things. The system has bugs the support terrible. DON'T WASTE TIME MONEY BAD SUPPORT FULL OF BUGS

Response from Hotelogix

It is unfortunate that while you find the system nice, your experience with Hotelogix support team has not been positive, We have noted your feedback and keen to meet your expectations on support. Hotelogix is a transparent Client centric company wherein our customer are the pioneers of Hotelogix future road-map. An account manager is assigned to each of our clients and they are specially trained region wise to help assist them on all issues. A 24x7 online live support is also available for any support related issue at any point of the day where are customer relations officers are present to resolve your queries during daily operations. We would really like to understand the rate issue being referred to and help sort it out for you. Regarding accounting, please be rest assured that our Accounts team has a set process in place to ensure a proper protocol is followed for minimal friction, in line with client¿s best interest. The monthly bills are payable within specified timelines.

Replied June 2018

Gunawan

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2019

All in one package of the most user friendly Property Management Software

My overall experience with Hotelogix is good, I have tried several Property Management Softwares, and we pick the right one.

Pros

The learning curve for training for the new staff is easy, user friendly, and the software has complete package of POS and PMS system. The support team are reachable, and very helpful.

Cons

There is nothing to complain about this software.

Reasons for switching to Hotelogix

Very difficult to learn for the receptionist staff, There is no POS system, and there is no training material for the staff.

Response from Hotelogix

Hi Gunawan, Thank you for your review. The user-friendliness of our product is very important to us and we are happy that you highlighted it. We're glad you picked Hotelogix and hope to be of continued service to you.

Replied August 2019

Showing 1 - 5 of 189 reviews

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