It suits all my needs, whereas previously I needed several solutions, Innago does it all

After researching and demoing all the competitor I settled on Innago for the comprehensive suite of services they offer, no one else comes close.

The accounting feature doesn’t yet pull in bank transactions for you to reconcile transactions but I’ve been told that feature is on the way.

At first I had a hard time due to the fact I never had any computer training. Now that I learned to use the app is not hard a all. The support is hand down the best I have ever experienced. I was having issues with my lease templates. I emailed [SENSITIVE CONTENT HIDDEN] at 9 PM with the problem. They set everything up for me and was posted on the app at 12 AM. All my apartments are college rentals (West Virginia University). I have parents telling me all the how much they love the app. I have not had one complaint about the fees charged for payments. Overall all I think it a great software.

Price. The support. If I'm walking around my units and some stops me to give me a check or cash. I can open the app on my phone to record the rent. Then I just drop it off at my bank on the way home. I like that each tenants email and phone number is available to view on the app.

Need a shortcut to access that app for owners (It's coming soon I hear).

Customer service has been very good and responsive. Tenants seems to find the software easy to use.

Integration was simple and software is easy for tenants. Customer service is always quick and helpful.

There are bugs in the software that are user facing, while they are resolved quickly it seems there needs to be further testing before deploying new features.

I had been using Avail for the better part of 3 years, but Innago's interface is more user-friendly and modern. Everything looks professional, and the fees are lower. There is a native app with relevant notifications, and my residents had little trouble getting set up when I switched over. I have contacted customer support several times with minor questions, and the same individual responds during the same business day (or the next if on a weekend). The sites that it syndicates listings to are big ones - Realtor, Zillow, Zumper. I'm very happy I switched to Innago.

There are three issues that would make Innago even better: 1. Allow tenants to schedule a one-time payment in the future. Right now, one-time payments are ONLY made immediately. Avail allows this function, and some tenants appreciate it. 2. Provide a professional looking website that includes my rentals, pictures, about, testamonials, etc. Avail provides this function, and I use it as my main advertising site. 3. Syndicate to more rental platforms. Apartments.com, Redfin, Rent., and Apartmentlist would be GREAT additions.

I decided to manage my own properties because the property companies are charging too much and arent doing a good job anyway. Innago seemed like the best option out of all. Its cost effective, easy to use, and the customer service is AMAZING! spent a lot of time to find the right company that can help me manage my properties. Innago seemed like the best choice and I am so happy I decided to go with them! Customer service is very helpful and responsive. They helped me to learn how to navigate the system and made the proccess really easy.

I am satisfied with innago. I did not find anything i do not like about innago.

I cannot imagine managing my 3 units without it.

My favorite features are:1. Online payments from tenants2. Automatic late fees3. Maintenance request portal4. Free for the landlord5. Online applications6. Tenant screening (background checks, etc)7. Lease signing8. Ability to post vacancies in the software

The only con I've found is that you cannot send messages to Tenants through the app. I have to hop on the web version to do that.I'm sure that will come soon (assuming I'm not just missing it somewhere in the app)

I love that my tenants can set up their own profiles with their co signers.

The non texting feature, and we need a task manager inside the software.

Awesome

Innago is convenient, easy to use, and FREE for landlords! My company has over 130 rent to own homes, and we were stuck in the stone age of technology. Innago made it possible for my company to accept payments online from our clients. Not all of our clients have taken advantage of of this option but over 20+ have. All my the tenants whom have tried it, love it as well. It's made getting rents on time easier and has saved us hundreds in fuel by limiting our travel for collections. [SENSITIVE CONTENT HIDDEN] is amazing at helping navigate the site and is always responsive. Thanks [SENSITIVE CONTENT HIDDEN]!

No complaints, I love Innago. Best affordable software

Innago has been great since I have started using it

I love the online payment option and tenant management

I do not like that I cannot turn off the credit card option

Excellent service from their team. Once tenants are signed up, everything goes pretty smoothly.

I love the automation and streamlining of the rental payment process. The tenant portal makes is easy to collect rent and request maintenance.

There is a confusing learning curve to get everything set up properly. Payment times are janky.

I like the ease of collecting rent from my tenants. This is critical and saves me a lot of time attempting to collect rent manually.

I found it a little difficult to navigate to some of the tools.

Innago is so easy to use that I can move out a tenant in minutes, and move-in is even faster.

Setup of the property I manage and the tenants who live there was, without doubt, the easiest I've ever experienced, and Innago is the sixth program I've used in the 20 years I've been a property manager.

I haven't found anything negative yet. I didn't understand the fee structure at first, but now that I do, I'm only amazed that it took me as long as it did.

Someone always calls me back or sends me an email in a timely manner. [SENSITIVE CONTENT] is very patient and friendly on the phone and super helpful. His customer service is outstanding! I plan to continue working with Innago for many years to come!

The program is not difficult and the help features are clear and concise.

Nothing. It's a user friendly program and you can also download the phone AP.

Positive experience, I like having a centralized location for income and expenses

The software is comprehensive and allows you to do a lot of things such as setting up tenants in apartments, setting up different contracts and when they start for the same apartment, sending tenants invoices for bills and reminders when they forget to do so, having mobile apps, and more

There is a slight learning curve to using the interface but is easy enough to be learned by anyone

Everything! Innago make it easy to be a landlord

Messaging is a little slow and it does not have spelling or grammar

overall similar to other products out there so you will see the userface being the same as it is easy to operate

that it is browser based I did not need to download software

That at one time it was not stand a lone, marketing would have to be outside of innago portal

I have been with INNAGO for several years. I manage 60 tenants with fairly high turnover. After trying out several other companies and being disappointed when it comes to customer service or features I finally can across INNAGO. I have been nothing but impressed when it comes to INNAGO. First and foremost is customer service. If I have an issue I will get a response day of and can easily get someone on the phone if I need to. They are responsive and detailed and always have a solution. They will go out of there way to be proactive and help with tenant issues without any input from me which is unheard of with other companies. Next is features. I have been with INNAGO for several years and have seen them innovate and add new features that they promised with little if not no hiccups or glitches. They do what they say they are going to do when they say they are going to do it. They have taken requests from me and incorporated it into the software to make my life easier. I recommend INNAGO to everybody. Whether you have two properties or 100 they are the perfect solution. Thank you for all you do to make my life easier INNAGO!

Customer Service Innovation User friendly Full of features Workflow management Record keeping Customer Service!!!

I really do not have any complaints with innago. The only thing that could be better is an app that would make interfacing for tenants easier but the website does just fine for now.

Overall experience was excellent as I mentioned above. They have a customer for life.

The system took a huge workload off my back. I like the fact that I can customize it, send my lease is through it, manage my finances through it, see what open offices I have, run reports on who is late and still hose money, and the list goes on and on. They are excellent with customer service, and answer your questions quickly. I highly recommend them.

The only thing that I would like to see improved and I’ve already spoken to [SENSITIVE CONTENT HIDDEN] about this is when I download the XL spreadsheet to make my phone calls on people that have not paid their rent on time, I would like it to see it populate the phone number for that person also instead of me having to go look it up. He is assured me they are working on this, and I know that he will get this done.

They also have a nice maintenance request feature. Tenants can log in and report any issues and even upload pics! Property managers can then go in and message with the tenant, and even note when it's fixed. We've used the lease creation option once and it saved us a lot of time. They have various options for both sides, and when electronically signed it's stored for ease of access. I would highly recommend Innago for property management software. It's saved us a lot of money and time.

One of my favorite features is rent collection. It's all handled online! My tenant loves the ease of just logging in and paying. There are no fees for the property management team as Innago passes on the small fee to the tenant (you can change that if you'd rather eat the fee).

Setting up the lease can be a chore at first because there are so many options. Luckily they do have a nice video that goes over each option available.

Its been great. Its easy to use and quite thorough.

The dashboard makes life so easy when looking over every month. I never have a single question about the financials or status of my company.

I would like to be able to send my owners ACH's through the software.

Amazing. Makes real estate management more fun and streamlined.

Innago is a really nice, and seamless online property management system. Here's my reasoning... When you login you have several tabs towards the left side. You have Dashboard, Properties, Tenants, Applications, Leases and Files, Income, Expenses, Maintenance, Messaging, and Users. I don't use every single feature that Innago offers, but it's very nice they do offer a broad range of tools that almost any landlord or property manager can use. One of the things that I really love is the UI (user interface), and UX (user experience) of Innago. The web design is very nice on both desktop and mobile. I used Cozy for the longest time, but in all honestly the user experience was clunky and very convoluted, moving through menus and certain areas of the tools were not straightforward. Innago is not like that at all. Everything is properly organized and the logic of going through any menu, selection or tool is properly implemented, which is important to me. I also like how affordable the fees are (with tenant ACH payments). I like the fact there is a very slick looking app for tenants. This helps me provide a more enjoyable and professional experience for them.

I think a Landlord app would be nice, but no major cons at the moment that I can think of.

I really like the customer expeirence

I lie the innago for the rental payments

None - I don't have any issues i am fully satisfied with the application

Innago helps me collect monthly rent, send out communications to the tenants and money shows up into my account. How easy is that?

Product is easy to use. Tenants have no problem submitting tier lease payments online. Notification on when rent is due is automatically sent, late notices etc... all automated. Really makes managing the tenant rent notifications and payments to me a breeze. Money is deposited directly into my account. The tenant pays a nominal fee and I pay zero... very awesome service.

Innago has been adding new services, which I like. With some recent functional changes... Lease agreements, which I had previously uploaded, are now a little messy with where parties sign in specific parts, etc. I'll have to go back in and clean all that up.

This website is both easy to use for my tenants and myself. My favorite features are creating the lease process which is easy to use and user friendly and the expenses records with documentation as it makes tax season a breeze.

Even though they offer one on one support, trying to get in touch with your designated contact can take a few days before they get back to you.