Innago

RATING:

4.88

(265)

About Innago

Innago is a free, easy-to-use property management software solution, designed to save you time & money. Our mission is to make renting simple, accessible, & affordable for landlords of any size. Too many alternatives are expensive & overwhelming, turning a "solution" into a problem. Innago allows you to easily: collect rent, screen tenants, list properties, manage work orders, create applications, sign leases, organize financials, communicate with tenants, & much more!

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Innago Pricing

Innago is available for free for landlords and property managers.

Free trial: 

Available

Free version: 

Available

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Innago Reviews

Overall Rating

4.88

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Innago

1 - 5 of 257 Reviews

Jeffrey

Verified reviewer

Marketing and Advertising, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Innago is the ultimate solution for property management

It suits all my needs, whereas previously I needed several solutions, Innago does it all

PROS

After researching and demoing all the competitor I settled on Innago for the comprehensive suite of services they offer, no one else comes close.

CONS

The accounting feature doesn’t yet pull in bank transactions for you to reconcile transactions but I’ve been told that feature is on the way.

Reason for choosing Innago

Cost, service

Reasons for switching to Innago

I was frustrated by the fees and lacking customer service of tenantcloud

Vendor Response

We appreciate this review, Jeffrey! Pleased to read that nothing else comes close. Correct on the accounting feature, so be on the lookout. Thanks for using Innago!

Replied December 2022

Katherine

Real Estate, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2023

Makes managing properties manageable

Before Innago I was managing my properties in multiple files including excel spreadsheets. The features offered are essential to my business now, I hadn't realized how much work I was putting into managing my properties before I started using Innago. It's saved me time, helped me better track my expenses and record keeping. Its extremely helpful.

PROS

The overall use of use and functionality. All of the features in Innago are used in the daily management of my business properties. Navigating the different pages or sections is easy, you can find what you need by clicking on the different categories. Innago helps with the basic accounting and tracking of income making it easy to transition into documentation for tax reporting.

CONS

It would be helpful to be able to import/export data more easily. I'm big on using spreadsheets, having the data download into a spreadsheet would be an improvement.

zach

Real Estate, 2-10 employees

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed May 2018

Value driven for small business or personal rentals

Can they make you a website? Yes, they can. Can you Ensign contracts etc? Yes, can sign leases online. Free Online applications. Rolled out in next 30 days. Tenant screening? Yes. Partnered with Transunion. Does it publish vacancies? No marketing of units. Doesn’t post to any renting website. App? No app for the phone yet. Tenant communication - only through the portal and/or email them No Owner portal. Only one signal sign on.(can’t have multiple sign ons), but you can set up accounts by owner. Does accounting sync to a bank account? To QBO, and multiple accounts can sync to one QBO, maybe? Renter insurance accountability? Nothing yet. Looking into it.

PROS

I love how their pricing works. It's a free product to use, it only costs you when a client pays through their system. They are definitely for the value driven.

CONS

Only one signal sign on.(can’t have multiple sign ons), but you can set up accounts by owner. If you have multiple owners of different properties in your portfolio, you will need to set up an individual account for each. Hence why it is only good for small business or personal rentals. They don't have a lot of the features other software's like it has, but it has the core main few.

Vendor Response

Thanks for the feedback, Zach! As you pointed out, we take pride in being value-driven. So much so that all our features are now 100% free to use for landlords/property managers. We're also happy to say that we now offer multi-user login for our accounts, so different owners can be accommodated. Renters insurance is coming soon as well, so keep an eye out!

Replied September 2019

Deborah

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Great Property Management Software

PROS

Innago software is very simple and easy to set up and use. This benefited us greatly because we have a small rental property so far and we can track our tenants rental payments and they can make their payments online. They can also notify us of maintenance issues and we can update lease info right from our account. Very Satisfied.

CONS

I hope as they continue to update their software their phone app becomes more functional as the website.

Trevor

Real Estate, 1 employee

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Has brought order to my previously chaotic rent collections

Innago has completely streamlined my property management and given me hours a month of my time back.

PROS

As a self-managing landlord of 12 properties, collecting rents via check, Venmo, Apple Pay, etc was costing me hours every month. Not to mention, the headaches it cause for my bookkeeper. Enter Innago. Not only does it track all of my leases, invoices, and payments by property, but it also gives my tenants several payments options so I'm not caught holding the bag when times get rough. Their support is amazing too. I had some questions initially on the platform and they got on the phone with me and walked me through it all. I honestly can't believe it is free.

CONS

If you don't know where to look, it can be a little tricky to find some features. Reporting and Invoicing, for example, weren't in immediately obvious locations.