Is Innago right for your business?

We’re here to help you make the best Property Management Software choice.

best for

  • Property Management
  • Best For All Business Sizes
  • Supports Multiple Platforms

what reviewers say

  • Great value for money
  • Great ease of use
  • Great functionality
Frontrunners

Frontrunner 2022

Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

What is Innago ?

Innago offers a cloud-based property management platform for landlords with small to midsize property portfolios. With Innago, users can collect rent, manage leases, collect signatures and manage tenants. Landlords can collect rent via ACH or credit cards. Users can set rents, configure late fees, waive fees if needed and manage recurring charges like parking fees and utility bills. Email reminders are sent to tenants before rent is due, when rent is due and if a payment is late. Innago also includes invoice generation, late fee assessment, account deposits and invoice tracking. Multiple bank accounts are supported. Esignature tools let tenants sign leases remotely from mobile or desktop devices. Landlords and tenants can access documents remotely as well, bui... read more

Jump to:

Dashboard
Dashboard
Invoices
Invoices
Residential lease agreement
Residential lease agreement
Tenants
Tenants
Invoices
Invoices
Maintenance
Maintenance
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User Review Highlights

4.89

187 Reviews

5
162
4
15
3
3
2
0
1
0
5

Ease-of-use

out of 5
5

Customer Support

out of 5
5

Value for money

out of 5
5

Functionality

out of 5
  • icon"I like the fact there is a very slick looking app for tenants. This helps me provide a more enjoyable and professional experience for them."
  • icon"Easy to use, integrated electronic rent payments."
  • icon"Clean platform, easy to use, helpful, organized, and great customer service."
  • icon"I have to use Stessa to manage the LLC because some key features are missing."
  • icon"It is a bit costly for tenants if the pay with CC and there is also a fee for ACH. I would cut the ACH fee, that way you can compete with Cozy."

Read user reviews

How much does Innago cost?

Innago is available for free for landlords and property managers.

Free trial

Available

Free version

Available

Which features does Innago offer?

Core features:

AccountingACH Payment ProcessingBackground ScreeningBilling & InvoicingChannel ManagementCommercial Property ManagementContact ManagementCredit CheckCustomizable ReportsCustomizable TemplatesShow more features +

People who reviewed this software give it a 5 star rating for functionality.

How easy is Innago to use and deploy?

Innago supports multiple deployment options, including: Cloud, SaaS, Web-based, iPhone, iPad, Android.

People who reviewed this software give it a 5 star rating for ease-of-use.

What do verified users say about Innago

4.89/5 out of 187 Reviews

Showing 1 - 5 of 180 reviews

User Profile

Matthew

Verified reviewer

Company size: 10,000+ employees

Industry: Information Technology and Services

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2019

Great Product! Great Service!

I have no idea how I managed my properties without Innago. Tracking tenants, leases, payments, expenses, and maintenance requests is made so much easier with Innago. I love this service and would recommend it to anyone that manages any amount of properties.

Pros

There isn't much not to like. Innago provides a easy to use interface that puts all the relevant information together in a nice visual!

Cons

The process to setup leases online can take a while to setup, but is well worth the effort.

Response from Innago

Hey Matthew! Thanks for the positive feedback. We're happy to hear you love using Innago!

Replied November 2019

Courtenay

Company size: 11-50 employees

Industry: Construction

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

June 2022

Great product for landlords

Pros

This software has greatly impacted the way we run our rentals. It has made the process smoother and easier for us and our tenants. We feel that some of the best features are the availability to do background checks, allow tenants to make online payments, and tracking of tenant rent payments.

Cons

We spent a lot of time trying to get our leases formatted to where Innago would allow tenants to sign online and still have not figured it out. Any lease changes would also have to be made separately and then reuploaded. We gave up and went back to just emailing leases to tenants then uploading to innago when finished.

Stephanie

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2021

Customer Service is on point

Customer service has been very good and responsive. Tenants seems to find the software easy to use.

Pros

Integration was simple and software is easy for tenants. Customer service is always quick and helpful.

Cons

There are bugs in the software that are user facing, while they are resolved quickly it seems there needs to be further testing before deploying new features.

Reasons for choosing Innago

Cost

Reasons for switching to Innago

Cost

Response from Innago

Thanks for the review, Stephanie! We're always working hard to root out bugs. Some scenarios can be difficult to test for, but we'll keep working hard to add to our test kit so we can give you an even better experience.

Replied April 2021

Danielle

Verified reviewer

Company size: 2-10 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

The best platform for property management and rent collection

Great customer service and technical support. They answer or call back promptly.

Pros

I like that it is robust and I can do multiple functions in one system. It allows me to create invoices for non rent services and review payment history.

Cons

I would like to work on how to integrate it with my quickbooks.!

Reasons for choosing Innago

More robust, better service and overall experience.

Daniel

Company size: 1 employee

Industry: Real Estate

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

Innago - user friendly software packed with tons of features!

Love it. The company is very helpful if any issues or questions do arise!

Pros

Ease of use. I was up and running in a few hours!

Cons

I wish their was an app for the property manager. While the GUI through a phone browser isnt bad, an app would just make it that much better!

Showing 1 - 5 of 180 reviews

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