Innago Tenant and Property Management software


4 reviews(4.0/5)
4 reviews(4.0/5)

Innago offers a cloud-based property management platform for landlords with small to midsize property portfolios. With Innago, users can collect rent, manage leases, collect signatures and manage tenants.

Landlords can collect rent via ACH or credit cards. Users can set rents, configure late fees, waive fees if needed and manage recurring charges like parking fees and utility bills. Email reminders are sent to tenants before rent is due, when rent is due and if a payment is late. Innago also includes invoice generation, late fee assessment, account deposits and invoice tracking. Multiple bank accounts are supported.

Esignature tools let tenants sign leases remotely from mobile or desktop devices. Landlords and tenants can access documents remotely as well, built-in lease templates allow users to configure rental amounts, lease dates and pet addendums. Users can also add, remove, and sublease tenants. Communication tools let users contact individuals or entire properties.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

4 Reviews of Innago Tenant and Property Management

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  • Ashley from Community Rentals

    Specialty: Apartments / Multi-family

    Number of employees: 1 employee

    May 2018

    Innago Provides GREAT Customer Support!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is a great option for those who manage under 100 units (even under 50 units).
    It is great for student housing, as you can enter in your new leases in which you have pre-leased for the next leasing term. Many softwares will not allow you to do this.
    AMAZING customer support to help with any questions or problems you have.

    Cons

    It is a newer company, so there are still quite a few kinks. However, they are constantly making improvement and actually listen to the feedback you give them to make changes.

    This review was submitted organically. No incentive was offered
    Review Source
  • zach from Heirloom INC

    Specialty: Mixed Portfolio

    Number of employees: 2-10 employees

    April 2018

    Value driven for small business or personal rentals

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Can they make you a website? Yes, they can. Can you Ensign contracts etc? Yes, can sign leases online. Free Online applications. Rolled out in next 30 days. Tenant screening? Yes. Partnered with Transunion. Does it publish vacancies? No marketing of units. Doesn’t post to any renting website. App? No app for the phone yet. Tenant communication - only through the portal and/or email them No Owner portal. Only one signal sign on.(can’t have multiple sign ons), but you can set up accounts by owner. Does accounting sync to a bank account? To QBO, and multiple accounts can sync to one QBO, maybe? Renter insurance accountability? Nothing yet. Looking into it.

    Pros

    I love how their pricing works. It's a free product to use, it only costs you when a client pays through their system. They are definitely for the value driven.

    Cons

    Only one signal sign on.(can’t have multiple sign ons), but you can set up accounts by owner. If you have multiple owners of different properties in your portfolio, you will need to set up an individual account for each. Hence why it is only good for small business or personal rentals. They don't have a lot of the features other software's like it has, but it has the core main few.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Alicia from Allmand Properties

    Specialty: Apartments / Multi-family

    Number of employees: 2-10 employees

    February 2018

    Very easy to use and adapt for new users

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The staff at Innago has always been helpful and kind. We especially appreciate that the system is uncomplicated to use.

    Pros

    I am new to using Innago and so far customer service has been great with all my questions in helping me get set up. The software itself has all the features and capabilities that help me for a smooth running of my business. We are very satisfied!

    This review was submitted organically. No incentive was offered
    Review Source
  • Alex from Boston Corporate Housing

    Specialty: Apartments / Multi-family

    Number of employees: 2-10 employees

    December 2017

    Stop chasing after tenants for rent, get innago

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great product to manage long term tenants. A must for anyone losing track of tenants and payments.

    Pros

    User freindly platform to track all properties tenants and rent
    Creates a profile for each individual tenant, sending them reminders and allowing them to pay their rent online
    Customize leases and documents, digitally sign then and keep them filled, generate invoices.
    All web based, accessible from anywhere
    Awesome customer care

    Cons

    Website could be a bit more easy to use, no app yet ( developer told me their working on updating UI)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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