Easy to Use, Great Support

Using this software has helped with the owners' satisfaction and has helped free up more time for me in the office. Online transactions are up. Assessments are being paid on time. It really brought the community in the 21st century.

Pros

The small details are all covered. For example, I like that you can alter the staff's access levels. It's not black or white, they tend to the areas in between.

Cons

There are glitches which hold up productivity at times. But I'm sure they're working those out and all will be well in future testings.

myCommunity is a way for us to ensure accessibility and an open, two-way dialogue with our residents

Pros

The myCOMMUNITY portal has led to an increase in our resident satisfaction. It allows our residents to pay their rent online without having to worry about ordering cheques or having to drop payment off at the site. Our residents can also submit their maintenance requests online which are received by our staff instantly. It allows for a faster turn around and eliminates paper maintenance requests from going missing. It also allows for a more effective way to communicate to our residents

Cons

We have information now at our fingertips. It's much easier to know correct details and respond well

Pros

We now have a connection point into our entire resident base. The myCOMMUNITY resident portal has led to a significant increase in our tenant self service, online transactions for both rent and maintenance are way up and we are experiencing dramatic improvements in overall resident satisfaction. I'm not sure how we ever operated in the past without their help. If you're looking for happier residents, these are the guys to talk to.

Cons

Some times it is hard to know how to do new things within the system. But the help desk is always there and quick to answer.

Well featured but a bit hard to use.

Property Vista is a good company. They have a great product generally.

Pros

Property Vista does a lot of various tasks.

Cons

The software is not intuitively easy for the prospects to use if they have english as a 2nd language.

Very positive. I would change a few things but generally I have had an easy time with staff.

Pros

I enjoy the dashboard and having the info at my fingertips. I like that I can edit my staffs access levels. Depositing is a breeze.

Cons

The messages section is confusing as there are too many options depending on where its come from. Adding a guarantor to a lease is far too complicated. Its not realistic to expect one off the bat. Wish we didnt get logged out so quickly.

I love that I can do application and payments easily here. When somethings needed of someone its easy to communicate what I need to them in one spot.

I would like to see an app for our iPhones that is easy to go in and out of without constant sign in and phone twister.

Pros

I love that I can do application and payments easily here. When somethings needed of someone its easy to communicate what I need to them in one spot.

Cons

I would like to be able to do my own blasts to my properties without having to go to someone at the office level.

Customer Supports are very supportive and helpful. They provide exceptional customer service

Pros

It is easy to use, it makes my work easier especially in doing bank reconciliation. Easy to search for specific data that I need.The notifications are very useful. It makes the collection of rent easy for both the tenant and landlord.

Cons

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Property Vista is a great tool from the operations and admin perspective

Pros

The tenant/management communication module helps a lot in day to day operations. It has definitely changed the way of interaction and making processes easier.

Cons

The glitches that sometime puts a hold to different items can be annoying. However they are rectified in a timely manner.

Property Vista, has a great platform that is very user friendly for all users of my company.

Pros

Property Vista's platform has allowed our operation processes to be more efficient with quality assurance, leasing and communication with our renters.

Cons

I currently have no cons at this time with the Property Vista software.

The software is easy to search for specific data

Pros

This makes the collection of rent easy for both the tenant and the landlord. This saves a lot of time on both ends and is easy to use.

Cons

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Property Vista allows me to easily prepare /run N4, set up PAP and finding property information

Pros

Some great aspects about PV is that ,it is very fast and easy to gather information also has help option that assists with many problems that the user may have ,for example the help button gives us instructions on any tool that may be unfamiliar to the user .overall PV is grate software that is easy to use and is very efficient

Cons

Automatically lock out for inactive

Great product Great support

Pros

It ties everything together. We'd be lost without Property Vista. Use it every day, all day long.

Cons

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Property Vista has allowed outstanding efficiences since onboarding 5 years ago

Pros

Property Vista's platform has allowed our operation processes to be more efficient with quality assurance, leasing and communication with our renters.

Great software adaptable to our needs with great support.

Pros

Very user friendly and easy to use software. Great features and options for efficiencies. The tracking of maintenance requests is great.

Great team work in getting the product to meet our unique business needs.

Pros

The Sales and Support team are excellent. The dashboards give our team an quick look at performance. Tenant's feedback is very positive.

User friendly and an asset to any property management company.

Pros

Property Vista is user friendly and is utilized by many of our residents, especially to place maintenance requests.

Very User Friendly

Pros

This software is very user friendly. It is easy to learn and to maintain. I have used this for almost a year and it like it very much.

Cons

I dont like the fact that i am the only person to close a request. It would be great if my team could close the requests themselves and make notes. It is frustrating that the entire team gets notifications when it goes to one person and that they cant see if a call has been resolved.

it was easy, simple and efficient

Pros

it's super user friendly, and get's things done. It saves a lot of our paperwork, and is easy to oversee.

I love property vista. It has everything that I need to do my job efficiently.

Pros

I love the fact that I can look at maintenance requests, rental applications, and that I can send out blast building notices to all of my tenants in one simple place

Cons

I currently have no cons at this time with the Property Vista software.

This software has really enhanced our property operations

Pros

The software is easy for tenants to navigate, and has our increased properties financial performance

I enjoy using property Vista - I am able to generate reports immediately.

Pros

Implementing Property Vista has made a significant different to our business. I have seen huge benefits in using this system. We have reduce our time we spent on analyzing arrears ( as we can generate a report immediately). Tenant maintenance request can be resolve effective and in a timely manner and we are able to have a log! The benefits from the Vista have been pretty remarkable but I'd always like to see more!

Very user friendly for all site staff

Pros

All site staff at all of our locations (Ontario and Nova Scotia) find PV very user friendly. They quickly were able to use it with minimal training.

Cons

Property Management made easy. Koodos to the creators, keep up the good work.

Pros

Everything is simplified. very easy to understand and work with. I never had to go for a training. tenants love using the portal for day to day communication with management.

Cons

Some tenants can't get access using their email because their email is registered somewhere on the portal and it's not possible to find their existing account, this could be frustrating for tenants and for management

Excellent service, customer support is fast and responsive. UI very easy to use

Pros

Very easy to teach staff how to use the software. Easy to search for specific data (ex. track a specific payment, when it was generated, etc.)

A very positive experience from initial sale to implementation to the training.

Pros

The software is well designed and very powerful. It has the ability to change how a business managers its properties.

Cons

N/A

Great product overall. Will only get better with time and tuneups

N.A

Pros

Very user-friendly. Makes it easier for employers and customers to get their needs met. Easy to navigate

Cons

None that I can name at the moment.

Good program, good support team.

Pros

Information access ease and ability to keep historical data on repairs and maintenance items in one area. Set permissions to each member of staff and assign duties.

Cons

Not intuitive, learning curve required and there are some limitations with functionality unless added in new updates.

Great product. Great team.

Pros

Very functional and user-friendliness. These are all the pros I have for this time regarding the software.

Takes off the administrative burden of physically entering leases, very helpful customer service

Pros

Ability to automatically collect rent monthly through auto-pay, pulls out rent from tenants bank account.

Cons

Little room for human error. These are all of the cons I have for this time regarding the Property Vista software.

User friendly

Pros

Great residential portal, user friendly for tenants and landlords, maintenance request tracking helpful

Cons

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I learned to use this in less than a week.

Pros

what i like most is that its so simple to set uo. follow the instructions and its a breeze. You dont have to be confused either, customer service is very helpful.

Cons

what i like lat is hat it little more difficult to use for duplexs or fourplexs, it a geared toward apartments and such where there are more units.

Great customer service ever since we started using this system for our properties.

Pros

This makes the collection of rent easy for both the tenant and the landlord. This saves a lot of time on both ends and is easy to use.

Property Vista is a best-in-class PMS

Pros

PropertyVista was an easy deployment and made the transition from our previous system quite painless.

Cons

Still a little early in feature development. However, it appears they have a clear roadmap and will be there soon