--- title: "Propertyware Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Propertyware. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Propertyware is a good fit for you!" source_url: "https://www.softwareadvice.com/property/propertyware-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Property Management Software](https://www.softwareadvice.com/property/rental-property-management-software-comparison/) / [Propertyware](https://www.softwareadvice.com/property/propertyware-profile/) / Propertyware Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/propertyware-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/propertyware-profile/alternatives/) # Propertyware User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 325 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 4.0/5 - Value for money: 3.8/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 130 reviews (40%) - 4 stars: 99 reviews (30%) - 3 stars: 50 reviews (15%) - 2 stars: 25 reviews (8%) - 1 star: 21 reviews (6%) ### Most mentioned pros - It makes managing rental properties so much easier because everything you need (leases, money tabs, report tabs, maintenance tabs) are all in one spot and easily accessible. - A lot of information can be stored, and the customer service turnaround time is quick and helpful. - team players are very responsive. ### Most mentioned cons - It is also slow at times and has nothing to do with our internet or/and kicks you out. - Once thing that REALLY has been an inconvenience is that they have one url for all databases, rather than unique urls for each database. - It makes it difficult for people who work in more than 1 Propertyware database. ## Propertyware customer reviews Showing reviews 1-25 of 325 (page 1). ### Propertyware is a great system to have for property management! - Overall rating: 5/5 - Reviewer: Malisha C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Propertyware tends to be mixed but ultimately positive — it’s a strong property management platform that brings a lot of value, especially once you get the hang of it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to access everything from a centralized dashboard helps streamline workflow. Online payment features are appreciated because they can reduce manual check handling and free up time for property managers. #### Cons Sometimes I experience buffering and slow use of the actual website. It is not often but it does happen. --- ### Property Software Review - Overall rating: 5/5 - Reviewer: Eva R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. wonderful!!! team players are very responsive. I rate them 100/100. Response to any onboarding issues are addressed immediately. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to access. Easy to Navigate Easy to learn support if needed is spot on support spot on and gets back almost immediately to your request #### Cons I have not issues with program. The team is happy with all that is available. I was looking for issues, not find anything They work with all our needs. #### Reasons for choosing Propertyware liked the team we spoke to and felt comfortable with questions and responses. The pricing that was provided was in line for the co #### Reasons for switching to Propertyware Wanted a newer system and easier set up. user friendly both mgt and owners. took trial and decide spot on onboaording would be easier than other programs using trial --- ### Growing with Propertyware - Overall rating: 5/5 - Reviewer: Kathy S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used unspecified for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Propertyware has changed a lot over the years, and I like the personal relationships that I have been able to build with the Propertyware team members. Participating in training, RealWorld, and the RoadShow has been helpful to me learning the system and feeling like I am being heard when I have concerns or ideas. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I appreciate the ability to add custom fields, which I have learned can be invaluable to housing information and pulling into reports. I came from the multifamily industry where Onesite has detailed reporting. Propertyware follows the same professional reporting formats, which my mom and pop owners as well as seasoned investors can follow and appreciate. #### Cons I would like to see improvement to the client text messaging feature and client communication features. I would like to see the conversation housed within the client's personal page, and not a community page. For example, if I am talking to John Smith who leases a house, then I would like to see the text messages and email conversation history within his lease tab. Same with an owner. The way that messages are currently handled is cluttered and difficult to find historicals. Email history is lost. --- ### Great Product! - Overall rating: 5/5 - Reviewer: Tamara W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its been great over all. The product is easy to learn and support is always there for me! I have used other products like Appfolio which is the complete opposite in customer service. Propertyware is far superior! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use and the great support you receive if you have any questions. Even in the beginning I always had people that were willing to help me achieve my goals when I wasnt that familiar with the product! #### Cons Would like to see a "disposition letter" that can be sent to the tenant when you do a move out. Other than that I feel it supports my overall needs! #### Reasons for switching to Propertyware AppFolio's customer service is Horrible, we could not wait days for answers. --- ### Propertyware is the best of the class - Overall rating: 5/5 - Reviewer: Todd O. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Propertyware makes us more efficient and gives us the ability to communicate with our clients far more easily. We run with a smaller staff needed, and provide a much better product as a result. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Unlike most software in this space, Propertyware is highly customizable, even having an open API available in its top-tier package. This makes the software flexible based upon your individual processes, rather than having to tailor your processes to work within the software, as is the case with Propertyware's competitors. #### Cons Technical support has improved over the years, but it is still not to the level I would like. No one likes calling tech support and getting someone halfway around the planet reading from a script. This is really my only complaint with Propertyware. #### Reasons for choosing Propertyware Customizability was our number one priority. Being able to tailor the software to our processes rather than the other way around was a necessity. The other available options just don't allow for that. Propertyware does. #### Vendor response Hi, Todd. Thank you for submitting a review. We appreciate your feedback. I will share your comments with our Product Support team as well. Cheers, Casi Cassandra Rollins - Sr. Director, Product Marketing Propertyware Replied May 2019 --- ### Great service - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. They have great tech support and would walk you through your problems, but the glitching issues need to be under control. It is a headache. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Honestly, they have one of the best customer services, and the tech support was really helpful and patient with me and the issues we ran into. #### Cons The system has a lot of issues with glitching, and that is why I went to the tech support in the first place. --- ### Try using property ware platform - Overall rating: 5/5 - Reviewer: Shenice M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall property ware offers a wide range of features covering the entire property management lifecycle. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros this software is useful to tenants and owners great for single family homes for property management needs #### Cons nothing least expected from property ware great experience, everything is excellent, and I love how easy it is managed. --- ### Superior technical support - Overall rating: 5/5 - Reviewer: Kari K. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Your technical support is absolutely amazing. Very patient and knowledgeable. Technology does not come naturally to me and they are very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent technical Support. Very patient. Technology does not come easily to me as an older property manager. #### Cons Would like to have one on one training available. This technology is not my first language. It would be helpful to have telephone support training rather than watching the video. #### Vendor response We're glad you've been having a good experience with our support team! We'll be sure to pass on your kind words. Replied May 2025 --- ### PW Love it - Overall rating: 4/5 - Reviewer: Ayelet M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is user friendly and pretty much has all the info you need within a few clicks. Not like other programs that is so complicated. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact that it is easy to use and not to technical. You can find anything you need within a few clicks and also if not you can always call and a rep will help and solve within a few hours or 24 hours #### Cons How often it goes down. It is also slow at times and has nothing to do with our internet or/and kicks you out. #### Vendor response Thanks for your review, Ayelet! We're glad you love the ease of use and the support team. Replied May 2025 --- ### Propertyware Overall Review - Overall rating: 4/5 - Reviewer: Jim G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Use all aspects, but mostly the finance & accounting functions #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very diverse and customizable product #### Cons There are times, typically late afternoon, where PW runs slow with buffering --- ### Better Interface and More User Friendly - Overall rating: 4/5 - Reviewer: Aila A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good overall, but it could be more user-friendly with clearer navigation and a more intuitive interface. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros A lot of information can be stored, and the customer service turnaround time is quick and helpful. #### Cons The interface is not user-friendly, the labels are confusing, and the design is not easy on the eye, making navigation and task completion more difficult. #### Vendor response Thank you so much for your review, Aila! We're glad to see that you're finding the software useful. We also appreciate your feedback on improving the interface. Thanks again! Replied May 2025 --- ### An Absolute must for property management - Overall rating: 5/5 - Reviewer: Pamela B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a great program, the texting is awesome. I would love an option that we can text a number and not have that number in our system... for instance.. i need to text a perspective tenant but they are not in the system.. so i have to set them up as a contact and thats a process.. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Integration is a snap. The text messaging option makes communcation so much easier. #### Cons I wish that lease extensions for the future would be easier. If there was a way to draft the lease extension without changing the actual lease i could get these done much sooner but being that i have to change the actual "lease end date" in the lease and the amounts in auto pay to make it populate i cant do them early. #### Reasons for choosing Propertyware best all around software #### Reasons for switching to Propertyware We needed an upgraded system we have been with propertyware almost 10 years now #### Vendor response Thank you for your review, Pamela! We're so glad you like the texting and you've got some great suggestions on what you'd like to see in the feature going forward. Be sure to also voice these suggestions to our customer service team, as they can properly log them for the developers to review. Thanks again! - Charlie Replied July 2023 --- ### Good product but improvements could be made. - Overall rating: 4/5 - Reviewer: Aaliyah B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good overall but still looking for ways to improve the business. I do look for other SW options from time to time. We have been looking at Doorloop at the moment. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Good product but improvements could be made. Overall I do like this product. I have not used other PM products so I can't really say what I like best. #### Cons Customization and automation. In 2022 I believe automation is becoming very important. There are some tedious tasks that I believe could be reduced or completely removed by adding automation. Setting up custom auto emails and alerts would be tremendously helpful to our business. We loved the idea of the docusign integration but it had some limitations to we removed the feature. It would not allow us to add/edit certain things before sending (without going and editing the whole template. Not all leases are the same so we need a little flexibility) so I think this could be an incredible feature with some improvements. Text message feature was a good idea but had no mass text functions at the time so we got rid of it. This would also be a good spot for auto texts. CONDITIONAL LOGIC would also be an amazing addition. --- ### Propertyware is complex and challenging, but provides nearly comprehensive functionality. - Overall rating: 3/5 - Reviewer: Michael D. - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our property management company, Royal Rose Properties, literally could not function without it. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Their "custom fields" option allows you to record just about whatever information you want or need onto every (unit/building/portfolio/contact/work order/lease/vendor/etc./etc.). On top of that, the system is robust enough to then allow you to create reports that provide, filter by, sort by, and otherwise use that custom data, which means it's useful for tracking just about everything. Which is HUGE for a big, complex mess like property management. Also, while their support system is occasionally (not always or even often!) slow, they do always follow through, and they're tenacious about getting to the bottom of problems. Also, they do actually pay attention to and actually (occasionally) implement new-feature requests, which is really rare in my experience and alone makes them awesome. #### Cons It looks like it's from 1990...and it *acts* like it's from 1990. Which is to say there are lots of small, annoying inconsistencies in the way things are treated that add up to a significant headache without ever actually making you feel like any one thing is enough to make you switch services. For example, you can right-click on a link to any property, lease, or contact and open it in a new tab -- but you can't do that for Work Orders; for whatever reason, they're called through Javascript instead of through a URL, *despite HAVING a unique URL* that you can easily link to. So why is that one thing alone unable to be right-click opened? For another example, you can set a pop-up message to show up whenever you view a property/contact/etc, and that works just fine IF you get to that page by clicking a link to the page. But if you've already been to that page and you use the Back button to get to it, the software deposits you at whatever point in the page you were at when you left...and the pop-up is still way back up at the top of the page, so you have to scroll all the way up to close it, then scroll all the way back down to where you actually want to read (because it greys out the whole page when the pop-up pops up.) --- ### Propertyware has made our life so much easier - Overall rating: 5/5 - Reviewer: Patrick C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we have been very pleased with the software and plan on continuing using it for years to come. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is very easy to use and allows us to take care of our tenants and owners with ease #### Cons Occasionally there are issues syncing the financial information with QuickBooks but over the years we've learned to work around for most of the problems #### Reasons for choosing Propertyware It came highly recommended on a web search #### Reasons for switching to Propertyware It was very cumbersome and had too many manual processes #### Vendor response Thank you for your review, Patrick! We're glad to be your partner and we see a bright future ahead! Replied April 2023 --- ### Residential Property Management Propertyware User - Overall rating: 5/5 - Reviewer: Helen M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Propertyware is easy to use and most functions can be accessed on a mobile device when you are on the road. In person, phone support is available 9am to 8pm EST. Multiple templates are available for Owner statements. Keeps Property Management paperless. No accounting background is required to use the platform, but it helps. #### Cons In order to view a Document from the administrator platform, the document must be downloaded again to your computer everytime it is opened, rather than being viewed in the platform. Tenant payments are limited as to maximum amounts and payments, which are only accepted one at a time, take up to five business days to process. Not every phone support tech is well versed in the software and sometimes more than one call is needed to get to your answer. #### Vendor response Hi Helen, We're definitely glad that you're making the most out of Propertyware! If you haven't already, please let customer support know about the suggestions you have, like viewing documents in the application instead of downloading it. - Charlie W Replied May 2022 --- ### Propertyware Review - Overall rating: 4/5 - Reviewer: Teresa B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Propertyware does make our day to day processes go smoothly, it makes it easier on our tenants and owners on paying rents and collecting monthly income through the tenant and owner portals. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Propertyware is a software with vast capabilities. We have used the majority of these options in our business. We are pleased in general with the software and continue to learn more about the software on a daily basis. We would recommend Propertyware to other real estate property management companies. #### Cons The support team is very helpful, but we have had a few issues that were not resolved in a timely manner. We have had issues with the maintenance application that was updated in February 2019 and we received notification from the support team on May 24, 2019 that the issue had finally been resolved. This issue caused us a lot of frustration and extra work when we feel that the update on the app should not have been done until it had been completely tested and debugged properly. We encourage Propertyware to notify its clients as frequently as possible on upcoming changes and to take into consideration all of their clients before making drastic changes to the software. In the past, we had issues with the check scanner not being compatible with our firm's policy of the collection of funds and move-in procedures. This caused issues for about a month and half before we had to stop using the check scanner through Propertyware. #### Vendor response Hello, Teresa - Thank you for taking the time to write a review. I will share your feedback on maintenance with our product team. Cheers, Casi Cassandra Rollins, Sr. Director Product Marketing RealPage Replied May 2019 --- ### Propertyware - Overall rating: 5/5 - Reviewer: Francis M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent. We had a portfolio of two residential and two commercial properties and a management company and investment company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was easy to operate. #### Cons Nothing #### Reasons for switching to Propertyware Cost, ease of use and had all the functions we required #### Vendor response Thank you for your review, Francis! We're glad to see that Propertyware is making the management of your portfolio easy! Replied July 2023 --- ### Best Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Best customer service support. They are very friendly and easy to understand #### Cons The portal interface needs to be changed --- ### Propertyware and me. - Overall rating: 5/5 - Reviewer: Ozzy M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall ive been happy with propertyware, i only use the most basic items. Lookgin forward to learnign more. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Every possible option that you could want to use is already part of propertyware. #### Cons It almost has too much, so at time its hard to learn and get proficient at it. #### Vendor response Thanks for your review, Ozzy! When you have questions, please reach out to customer service, and they'll be glad to help you find an answer. Replied October 2024 --- ### Propertyware review - Overall rating: 4/5 - Reviewer: Colin M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s better than Quick books which is what we used prior to PW. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Better than quickbooks. The maintenance management section works well #### Cons Not intuitive. I would absolutely hate it if support wasn’t so great. Software seems to be built by accountants for accountants. Simple tasks are more difficult than than they need to be. #### Vendor response Hi Colin. Thanks for your review. Be sure to check out Propertyware University by clicking on the "Training" link in the upper-right section of your account. Replied May 2024 --- ### Administrative Assistant - Overall rating: 5/5 - Reviewer: Laurie R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Propertyware has been great, it's straight forward to use and the reporting system is good. We've tried other software for property management and Propertyware is the best for myself to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It makes my job easier and the accounting end of it is trust worthy #### Cons If I had to dislike anything it would be the multiple updates #### Vendor response Thanks for your review! We're glad to have you as a Propertyware customer. Replied October 2024 --- ### Accounting features - Overall rating: 4/5 - Reviewer: Sarah P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The billing features are easy to use and fairly easy to fix if a mistake is made. The eCheck option has made paying vendors with actual checks a thing of the past and now everything gets direct deposited into their account. #### Cons A feature that we've requested be developed many times is the ePay/Banking feature for vendors. It allows you to put in their banking info, but the "Billing Email" is useless. All vendors receive a remittance email when payments are made showing a breakdown of invoicing and pmt amounts. It would be highly useful if the Billing Email actually functioned and would send the remittance emails to that specific address. Otherwise, your remittance emails go to the email that's populated in your general vendor information. Often times, that email is a sales person who accepts work orders and not the accounting department. Payment info is often lost or not forwarded to correct employees. Also, if there's more than one email on your general ledger, the remittance email won't send to anyone at that company. Making the Billing Email feature under ePay/Banking would be highly beneficial to users and it's a shame it's completely useless. --- ### Propertyware's Customer Service is Outstanding - Overall rating: 5/5 - Reviewer: Martha B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have software that we can readily access for our business needs. Accounting, rent rolls, ledgers and maintenance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use propertyware for prospects, maintenance, conversion, uploading payments, and monitoring ledgers. Each of these features is so easy to use. More importantly, if I run into a problem the propertyware staff is so professional, so friendly, so knowing that the staff, all of them are equipped to handle any problem you may have. And they are very patient and don't ever make you feel that a question you ask is so stupid, never. #### Cons So far, I have no least about the software. For the things I need to do, it's top of the line. --- ### Awful, awful, awful - Overall rating: 1/5 - Reviewer: rebecca s. - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered I negatively recommend this product- meaning I tell people to use anything EXCEPT them. I hate them. We've used them for 5 years. The software is a joke. At this point, we are so entrenched, I am afraid to switch to a new system, which may be just as bad if not worse. I've been asking for 6 months to get credit card processing turned on. Guess what, still not on. The "sales rep" is supposed to be your point of contact, but they tell you to call support. support tells you to call subscriptions. Subscriptions has a voicemail box no one ever checks or returns calls from. I could indeed write a book, like another review said. The answer to every single support case I have ever submitted is "user error" or "we don't know" or "it's never actually worked the way you say it used to work, it has always worked this way" even though I know it used to do something different or I wouldn't have said anything in the first place! I just changed my prepayment account from pay out to escrow. It backdated! So now I have 5 years worth of owners who have wrong balances. And there is " nothing they can do". #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros nothing. Not a single thing. #### Cons tenant ledger- can't read, can't see what is paid and what isn't. Owner statements- literally NO ONE can figure them out. we had to create a "how to understand your owner statements" pdf to send to owners with their first statements. I've looked through all the options. The one we use is the most simple. Color scheme- the general color scheme of the entire website is awful. Can't read bills through the "unpaid" watermark that is darker than the actual bill writing. ## More reviews [Next reviews](https://www.softwareadvice.com/property/propertyware-profile/reviews/?page=2) --- Propertyware Reviews, Pros and Cons - 2026 Software Advice