--- title: "Propertyware Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Propertyware. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Propertyware is a good fit for you!" source_url: "https://www.softwareadvice.com/property/propertyware-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Property Management Software](https://www.softwareadvice.com/property/rental-property-management-software-comparison/) / [Propertyware](https://www.softwareadvice.com/property/propertyware-profile/) / Propertyware Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/propertyware-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/propertyware-profile/alternatives/) # Propertyware User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 325 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 4.0/5 - Value for money: 3.8/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 130 reviews (40%) - 4 stars: 99 reviews (30%) - 3 stars: 50 reviews (15%) - 2 stars: 25 reviews (8%) - 1 star: 21 reviews (6%) ### Most mentioned pros - It makes managing rental properties so much easier because everything you need (leases, money tabs, report tabs, maintenance tabs) are all in one spot and easily accessible. - There is a learning curve, but the reports are so customizable that it is worth taking the time to learn ow to create meaningful reports. - A lot of information can be stored, and the customer service turnaround time is quick and helpful. ### Most mentioned cons - Once thing that REALLY has been an inconvenience is that they have one url for all databases, rather than unique urls for each database. - It makes it difficult for people who work in more than 1 Propertyware database. - It is also slow at times and has nothing to do with our internet or/and kicks you out. ## Propertyware customer reviews Showing reviews 1-25 of 325 (page 1). ### Propertyware is a great system to have for property management! - Overall rating: 5/5 - Reviewer: Malisha C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Propertyware tends to be mixed but ultimately positive — it’s a strong property management platform that brings a lot of value, especially once you get the hang of it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to access everything from a centralized dashboard helps streamline workflow. Online payment features are appreciated because they can reduce manual check handling and free up time for property managers. #### Cons Sometimes I experience buffering and slow use of the actual website. It is not often but it does happen. --- ### Property Software Review - Overall rating: 5/5 - Reviewer: Eva R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. wonderful!!! team players are very responsive. I rate them 100/100. Response to any onboarding issues are addressed immediately. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to access. Easy to Navigate Easy to learn support if needed is spot on support spot on and gets back almost immediately to your request #### Cons I have not issues with program. The team is happy with all that is available. I was looking for issues, not find anything They work with all our needs. #### Reasons for choosing Propertyware liked the team we spoke to and felt comfortable with questions and responses. The pricing that was provided was in line for the co #### Reasons for switching to Propertyware Wanted a newer system and easier set up. user friendly both mgt and owners. took trial and decide spot on onboaording would be easier than other programs using trial --- ### Growing with Propertyware - Overall rating: 5/5 - Reviewer: Kathy S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used unspecified for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Propertyware has changed a lot over the years, and I like the personal relationships that I have been able to build with the Propertyware team members. Participating in training, RealWorld, and the RoadShow has been helpful to me learning the system and feeling like I am being heard when I have concerns or ideas. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I appreciate the ability to add custom fields, which I have learned can be invaluable to housing information and pulling into reports. I came from the multifamily industry where Onesite has detailed reporting. Propertyware follows the same professional reporting formats, which my mom and pop owners as well as seasoned investors can follow and appreciate. #### Cons I would like to see improvement to the client text messaging feature and client communication features. I would like to see the conversation housed within the client's personal page, and not a community page. For example, if I am talking to John Smith who leases a house, then I would like to see the text messages and email conversation history within his lease tab. Same with an owner. The way that messages are currently handled is cluttered and difficult to find historicals. Email history is lost. --- ### Great Product! - Overall rating: 5/5 - Reviewer: Tamara W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its been great over all. The product is easy to learn and support is always there for me! I have used other products like Appfolio which is the complete opposite in customer service. Propertyware is far superior! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use and the great support you receive if you have any questions. Even in the beginning I always had people that were willing to help me achieve my goals when I wasnt that familiar with the product! #### Cons Would like to see a "disposition letter" that can be sent to the tenant when you do a move out. Other than that I feel it supports my overall needs! #### Reasons for switching to Propertyware AppFolio's customer service is Horrible, we could not wait days for answers. --- ### Great service - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. They have great tech support and would walk you through your problems, but the glitching issues need to be under control. It is a headache. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Honestly, they have one of the best customer services, and the tech support was really helpful and patient with me and the issues we ran into. #### Cons The system has a lot of issues with glitching, and that is why I went to the tech support in the first place. --- ### Try using property ware platform - Overall rating: 5/5 - Reviewer: Shenice M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall property ware offers a wide range of features covering the entire property management lifecycle. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros this software is useful to tenants and owners great for single family homes for property management needs #### Cons nothing least expected from property ware great experience, everything is excellent, and I love how easy it is managed. --- ### Superior technical support - Overall rating: 5/5 - Reviewer: Kari K. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Your technical support is absolutely amazing. Very patient and knowledgeable. Technology does not come naturally to me and they are very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent technical Support. Very patient. Technology does not come easily to me as an older property manager. #### Cons Would like to have one on one training available. This technology is not my first language. It would be helpful to have telephone support training rather than watching the video. #### Vendor response We're glad you've been having a good experience with our support team! We'll be sure to pass on your kind words. Replied May 2025 --- ### PW Love it - Overall rating: 4/5 - Reviewer: Ayelet M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is user friendly and pretty much has all the info you need within a few clicks. Not like other programs that is so complicated. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact that it is easy to use and not to technical. You can find anything you need within a few clicks and also if not you can always call and a rep will help and solve within a few hours or 24 hours #### Cons How often it goes down. It is also slow at times and has nothing to do with our internet or/and kicks you out. #### Vendor response Thanks for your review, Ayelet! We're glad you love the ease of use and the support team. Replied May 2025 --- ### Better Interface and More User Friendly - Overall rating: 4/5 - Reviewer: Aila A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good overall, but it could be more user-friendly with clearer navigation and a more intuitive interface. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros A lot of information can be stored, and the customer service turnaround time is quick and helpful. #### Cons The interface is not user-friendly, the labels are confusing, and the design is not easy on the eye, making navigation and task completion more difficult. #### Vendor response Thank you so much for your review, Aila! We're glad to see that you're finding the software useful. We also appreciate your feedback on improving the interface. Thanks again! Replied May 2025 --- ### Propertyware Overall Review - Overall rating: 4/5 - Reviewer: Jim G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Use all aspects, but mostly the finance & accounting functions #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very diverse and customizable product #### Cons There are times, typically late afternoon, where PW runs slow with buffering --- ### There's Better Sites - Overall rating: 4/5 - Reviewer: Keleigh C. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros I like it's customizability and user-friendliness, allowing property managers to tailor the software to their specific needs. #### Cons The software's dependability, specifically citing random maintenance times, software crashes, and a general lack of reliability. --- ### Administrative Assistant - Overall rating: 5/5 - Reviewer: Laurie R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Propertyware has been great, it's straight forward to use and the reporting system is good. We've tried other software for property management and Propertyware is the best for myself to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It makes my job easier and the accounting end of it is trust worthy #### Cons If I had to dislike anything it would be the multiple updates #### Vendor response Thanks for your review! We're glad to have you as a Propertyware customer. Replied October 2024 --- ### An Absolute must for property management - Overall rating: 5/5 - Reviewer: Pamela B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a great program, the texting is awesome. I would love an option that we can text a number and not have that number in our system... for instance.. i need to text a perspective tenant but they are not in the system.. so i have to set them up as a contact and thats a process.. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Integration is a snap. The text messaging option makes communcation so much easier. #### Cons I wish that lease extensions for the future would be easier. If there was a way to draft the lease extension without changing the actual lease i could get these done much sooner but being that i have to change the actual "lease end date" in the lease and the amounts in auto pay to make it populate i cant do them early. #### Reasons for choosing Propertyware best all around software #### Reasons for switching to Propertyware We needed an upgraded system we have been with propertyware almost 10 years now #### Vendor response Thank you for your review, Pamela! We're so glad you like the texting and you've got some great suggestions on what you'd like to see in the feature going forward. Be sure to also voice these suggestions to our customer service team, as they can properly log them for the developers to review. Thanks again! - Charlie Replied July 2023 --- ### Good product but improvements could be made. - Overall rating: 4/5 - Reviewer: Aaliyah B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good overall but still looking for ways to improve the business. I do look for other SW options from time to time. We have been looking at Doorloop at the moment. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Good product but improvements could be made. Overall I do like this product. I have not used other PM products so I can't really say what I like best. #### Cons Customization and automation. In 2022 I believe automation is becoming very important. There are some tedious tasks that I believe could be reduced or completely removed by adding automation. Setting up custom auto emails and alerts would be tremendously helpful to our business. We loved the idea of the docusign integration but it had some limitations to we removed the feature. It would not allow us to add/edit certain things before sending (without going and editing the whole template. Not all leases are the same so we need a little flexibility) so I think this could be an incredible feature with some improvements. Text message feature was a good idea but had no mass text functions at the time so we got rid of it. This would also be a good spot for auto texts. CONDITIONAL LOGIC would also be an amazing addition. --- ### Propertyware is complex and challenging, but provides nearly comprehensive functionality. - Overall rating: 3/5 - Reviewer: Michael D. - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our property management company, Royal Rose Properties, literally could not function without it. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Their "custom fields" option allows you to record just about whatever information you want or need onto every (unit/building/portfolio/contact/work order/lease/vendor/etc./etc.). On top of that, the system is robust enough to then allow you to create reports that provide, filter by, sort by, and otherwise use that custom data, which means it's useful for tracking just about everything. Which is HUGE for a big, complex mess like property management. Also, while their support system is occasionally (not always or even often!) slow, they do always follow through, and they're tenacious about getting to the bottom of problems. Also, they do actually pay attention to and actually (occasionally) implement new-feature requests, which is really rare in my experience and alone makes them awesome. #### Cons It looks like it's from 1990...and it *acts* like it's from 1990. Which is to say there are lots of small, annoying inconsistencies in the way things are treated that add up to a significant headache without ever actually making you feel like any one thing is enough to make you switch services. For example, you can right-click on a link to any property, lease, or contact and open it in a new tab -- but you can't do that for Work Orders; for whatever reason, they're called through Javascript instead of through a URL, *despite HAVING a unique URL* that you can easily link to. So why is that one thing alone unable to be right-click opened? For another example, you can set a pop-up message to show up whenever you view a property/contact/etc, and that works just fine IF you get to that page by clicking a link to the page. But if you've already been to that page and you use the Back button to get to it, the software deposits you at whatever point in the page you were at when you left...and the pop-up is still way back up at the top of the page, so you have to scroll all the way up to close it, then scroll all the way back down to where you actually want to read (because it greys out the whole page when the pop-up pops up.) --- ### Propertyware has made our life so much easier - Overall rating: 5/5 - Reviewer: Patrick C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we have been very pleased with the software and plan on continuing using it for years to come. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is very easy to use and allows us to take care of our tenants and owners with ease #### Cons Occasionally there are issues syncing the financial information with QuickBooks but over the years we've learned to work around for most of the problems #### Reasons for choosing Propertyware It came highly recommended on a web search #### Reasons for switching to Propertyware It was very cumbersome and had too many manual processes #### Vendor response Thank you for your review, Patrick! We're glad to be your partner and we see a bright future ahead! Replied April 2023 --- ### Propertyware: Good but looking forward to improvements - Overall rating: 4/5 - Reviewer: Lorie B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's mostly been good, I've had some great customer service. It seems to have been a bit rough lately, but haven't been needing to call as often. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It's been a bit of a learning curve, but it's working well for us now most of the time. I like that it is customizable, I feel like there are more features than we are currently using, but hope to be able to discover other ways to make it useful for us. I can see that there is room for improvement and appreciate that they seem to be working on making improvements. #### Cons Application Process is more difficult than it should be. Applicant prospects often can't complete without calling in for help. They become very frustrated. It's difficult to determine what their problems are, seems to work differently for everyone depending on the browser they are using, etc. See my answers to "Vacancy Management" rating question. Customer Service experience is Very hit or miss, sometimes awesome and sometimes takes a very long time to get what amounts to a bad guess. #### Reasons for switching to Propertyware A more robust software, with flexibility. --- ### Propertyware is highly recommended by me for Property Managers - Overall rating: 4/5 - Reviewer: Anita M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I was happy to see the company was working with a software that combines so much property management information. #### Cons I spoke on view previous responses when working with the accounting. --- ### Great Property Management Software - Overall rating: 4/5 - Reviewer: Lizette G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great in many levels. Awesome if used hand in hand with the resident portal. The resident portal gives it great meaning. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Property management friendly. Easy to work with, unique for universal in compare to other PM softwares #### Cons Text messages does not have a real use. Even though it could be a great tool, it is not functional within PW. #### Reasons for choosing Propertyware Portfolio was low at the time, not considering high growth in the short run. But it seems to handle large and low portfolios. #### Vendor response Thanks for your review, Lizette. Please feel free to reach out to our customer support team with your feedback about texting, and for any potential troubleshooting. Replied April 2023 --- ### Propertyware Review - Overall rating: 4/5 - Reviewer: Miranda R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I enjoy using the Propertyware system. I find it easy to use. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Propertyware system is easy to use. Being web based, access anywhere #### Cons At first the training was difficult, we found little help in calling customer service. We had a new account Representative reach out to us, she was able to guide us to all the new training Propertyware has to offer. We are now on a better road to fully using all the tools. I know the system was build for the smaller multifamily property and has all the custom features, but this requires us to manually enter all of the information. I wish we had a training like before, come in and set up the system for us when we first started. After 7 years of using the system we are just now setting up all the Marketing settings, we have not even started using the widgets yet. To break it down, 7 years ago we didn't have the training needed to transfer to this system, now I feel we are getting the help we need. #### Vendor response Hi Miranda - Thank you for taking the time to submit a review. We really appreciate your feedback. A lot has changed over the last 7 years and our implementation specialists are continuing to standardize processes with the help of customers like you. You can take advantage of the free instructor-led classes and open mic sessions offered by Propertyware University that you can schedule at your leisure by logging into Propertyware then selecting the training link, and choosing Instructor-Led classes from the top left menu. Cheers, Casi Replied May 2019 --- ### Detail oriented users - this software is for you - Overall rating: 5/5 - Reviewer: Anna Rivera R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Been using program for about 14 years. Great to have data at my finger tips from years back - also avoids renting to tenants that were disruptive or owed money from a previous tenancy. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The accounting reports are great - easy to convert to an income statement. #### Cons You have to know where to go in order to do certain functions. Once you know where to go the information is excellent. Support staff are excellent to work with - the last year has seen an increase in response time - very much appreciated. #### Vendor response Thanks for your review, Anna! We've been working hard to provide a best-in-class support experience, and I'm excited to know it's been a benefit for you. - Charlie W Replied July 2022 --- ### Didn't work out like planned... - Overall rating: 2.5/5 - Reviewer: Linnea D. - Industry: Real Estate - Product usage: Used unspecified for less than 6 months - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1.5/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The portals (owner & tenant - and being able to login to the portals as the owner/tenant to see what they see), ePayments (the flexibility to have recurring or one-time, the tenant can process them or you can process them in the office), rent and late fees post automatically, recurring payables (you can set them up as paid so you don't have to post payments each month), cloning invoices (never seen this feature before and it is a huge time-saver), scheduled reports (you can send as Excel or PDF), the custom fields (you can pretty much add them anywhere), attaching documents (you can upload docs to just about every page). #### Cons Many of the bells and whistles they sold us on don't work for us. We never used the online application (one of the items we were most excited about) because it did not have an electronic signature so the applicant had to fax that page in. They now offer eSignatures but want an additional $1/unit which would basically double our price. The app that comes with the system is very limited and the new maintenance app is another add-on for an additional $1/unit. Maintenance time can be entered on a work order but it is invoiced one entry at a time instead of creating consolidated invoices (so we don't use it). They say the system handles fiscal months that aren't calendar based but your reporting and budgeting options are limited (the budget and any month based reports only pull calendar month data which makes them useless to us). Any reports you customize have to be customized again in order to "update" the template when they make changes to it which is hugely time consuming (the report defaults to the original report settings). Changes they made to the system affected our mail merge templates resulting in broken links and formatting issues (I have had to re-do most templates twice because of this - again a huge time suck). System glitches or issues (like a problem I have right now with a tenant ledger being out of balance) take months to be resolved once you finally get it escalated to development... and they often close the ticket even when the problem is not resolved so you have to call and spend more time trying to convince them that it is not fixed. The prospect area is incredibly "chunky" and not very helpful. I've yet to find a traffic report so we are using excel. The journal entries leave a lot to be desired- no recurring, can't code to a unit, and you have to book them from either the tenant ledger, owner ledger or bank ledger instead of one centralized place. --- ### Grateful for Propertyware - Overall rating: 5/5 - Reviewer: Laurie T. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love this software. Easy to use. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Love that reports can be made and love the credit check feature and DocuSign feature. #### Cons Would like for a completed document to be received the same time that the management signs the document. Sometimes the completed documents come in days later or not at all. --- ### Archaic Software - Overall rating: 2/5 - Reviewer: Deanna K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been ok but it is time for a change #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Not a whole lot. It is very clunky, archaic. #### Cons No ability to text from the site, vendors cannot attach picture to work orders. No ability for inspections on each property. The list goes on. #### Reasons for choosing Propertyware I was not a part of the selection process #### Vendor response Hi Deanna, Thank you for leaving your honest review. If you haven't already, please reach out to customer support to leave feature suggestions with them. The more customers we hear from about introducing or updating features, the better. - Charlie W Replied May 2022 --- ### You won't regret it. - Overall rating: 5/5 - Reviewer: Meghan B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Love it. It has smoothed out our processes and has helped us to integrate time saving technology solutions which we would not have had otherwise. Tenant portals, communication trails, time logs on maintenance requests. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Service. Constant Improvements. Meets me where I am in support of my business functions. It was the first company to offer certain items that I needed to have the software work for my business. Ease of attaching documentation to the customer accounts. #### Cons Trying to create custom reports and customizing the dashboards. It does not promote commercial units online. Financial side of software was not an ideal solution. We reverted to Quickbooks which we have used for 20 years. Needs a better mobile solution (which they are working on as of 1/1/20) #### Reasons for choosing Propertyware It offered solutions that allowed flexibility that other companies didn't prioritize to bring to market, such as allowing different time periods for rentals, such as weekly or quarterly and allowed us to bill on the first, 15th or any other day of the month. I waited several years for these options to come to market. Propertyware was the first to offer it. ## More reviews [Next reviews](https://www.softwareadvice.com/property/propertyware-profile/reviews/?page=2) --- Propertyware Reviews, Pros and Cons - 2026 Software Advice