--- title: "Prophia Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Prophia. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Prophia is a good fit for you!" source_url: "https://www.softwareadvice.com/property/prophia-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Data Management Software](https://www.softwareadvice.com/data-management/) / [Prophia](https://www.softwareadvice.com/property/prophia-profile/) / Prophia Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/prophia-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/prophia-profile/alternatives/) # Prophia User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 39 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 28 reviews (72%) - 4 stars: 9 reviews (23%) - 3 stars: 2 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - user friendly, Prophia allows us to view the detail in the lease. - I love that all of the leasing documents are in one place and the website is easy to navigate. - Prophia has a very user-friendly interface and the ease of looking up information quickly is amazing! ### Most mentioned cons - The value vs cost after year 1 aren't justifiable in my opinion. - I feel like the portal is not that user friendly. And when you have search results, when you go back, it takes you out completely of the search in some cases. - Also do not like the additional security verification emails needed to access the platform ## Prophia customer reviews Showing reviews 1-25 of 39 (page 1). ### Feedback response - Overall rating: 4/5 - Reviewer: Shelley D. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I feel like it is a good program, it definitely has shortened the time spent on set up and review of leases #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Being able to go directly to the lease section you are looking for and that all the information is in one place #### Cons I wish it would notify me when updates to the lease abstract have been done, it is possible that it has that capability, but I have not found it yet. --- ### Great service! - Overall rating: 5/5 - Reviewer: Carter B. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of access to leases and not having to read the whole thing #### Cons There really are no major complaints. Sometimes the search is slow. --- ### Review - Overall rating: 3/5 - Reviewer: Cindy O. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Training by Prophia was weak, should have been more example based. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros Option to search by word is the most important #### Cons I feel like the portal is not that user friendly. And when you have search results, when you go back, it takes you out completely of the search in some cases. --- ### Prophia an essential and easily adapted tool - Overall rating: 5/5 - Reviewer: Jack N. - Verified reviewer: Yes - Industry: Real Estate - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I couldn't be more pleased with a product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and the ability to quickly find specific lease language #### Cons The look of the stacking plan could be improved. --- ### Prophia is a Must Have - Overall rating: 5/5 - Reviewer: Franziska J. - Verified reviewer: Yes - Industry: Real Estate - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Prophia is extremely user-friendly. I love the fact that all documents are in one place and that you can easily search your leases or jump to specific sections. It saves a lot of time #### Cons I have nothing but great feedback. I love the software and feel everyone should have it. --- ### Amazing Product for Commercial Real Estate - Overall rating: 5/5 - Reviewer: Karen F. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I thoroughly enjoy using Prophia. It's a first-class product! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Prophia organizes the data I need extremely well. The product is very user-friendly and the data is easily navigable. #### Cons The text could be larger. I have low vision and could use a larger font. --- ### Lease Abstraction Software at its Finest - Overall rating: 5/5 - Reviewer: Andy S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Prophia is able to abstract our leases at a high rate and then we are able to go into the software and find key data points quickly with high confidence they are accurate. One of my accountants was able to build a custom report to give us data related to CAM language and this has sped up setting up the tenant data in our accounting software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I like the ease of searching the lease document with Prophia. I can use keywords and it returns the sections I need when researching a lease. I like that there is a human double checking the AI extraction of the data. #### Cons I don't currently have any complaints or issues with Prophia. --- ### Overall great experience - Overall rating: 5/5 - Reviewer: Joe D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Easy to pickup from first try, and ability to access easily. #### Cons No ability to go back in time to verify occupancy, etc. Also do not like the additional security verification emails needed to access the platform --- ### Amazing! - Overall rating: 5/5 - Reviewer: Christie C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The lease abstract feature is so helpful. Not only does it call out all of the critical dates, but it also links you to where that data is found in the applicable lease or amendment. I only wish I knew about Prophia earlier! #### Cons that you have to use the double finger scroll when you go through search results. --- ### Tim Conway - Overall rating: 5/5 - Reviewer: Tim C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. excellent product #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of accessing source document information #### Cons Price is always an issue for any service like this so I would prefer that the cost comes down. #### Reasons for choosing Prophia product quality --- ### Prophia has helped us work more efficiently. - Overall rating: 4/5 - Reviewer: Joseph C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive, good customer support and helps me work more efficiently. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of accessing lease information and language on a regular basis. #### Cons Lease uploading sometimes takes longer than anticipated. --- ### Prophia review - Overall rating: 5/5 - Reviewer: Rachael M. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reports are really nice. Website is user friendly. #### Cons No cons so far. Prophia has been a great website to use. --- ### Prophia Review - Overall rating: 5/5 - Reviewer: Adryanne M. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 201-500 employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The representatives willing to help you are great. #### Cons I wish it was more intuitive. I think it would be helpful if it could be simplified more. --- ### Excellent for companies of virtually any size. - Overall rating: 5/5 - Reviewer: Will S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are able to synthesize complicated, multi-tenant properties into a single dashboard. What would have taken an enormous amount of additional time at virtually every juncture is now distilled down to a single user interface that is searchable. We can now rely on the fact that the leases are thoroughly indexed, which gives us confidence that we can utilize a single method for collecting this data, which is a consistency we will need as our company continues to grow its headcount. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Prophia allows us the ability to actually trust that a lease abstract is correct. Often, we purchase or refinance a property and then rely on subjective updating of abstracting by either an AM or a PM. Prophia takes the guesswork out of that equation and keeps the property information up to date in real time. #### Cons We were an early adopter, and the features change almost monthly. Bulk downloads of lease data was not something that could be done in the earlier versions, and they have not corrected this. As such, there are no real issues that I have with the software any longer. --- ### A must have for any CRE professional - Overall rating: 5/5 - Reviewer: Michael H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Prophia has been a lifesaver. We are a small CRE team with a proportionally large portfolio. By leveraging Prophia, we're able to have organized and accessible lease data similar to our larger CRE counterparts. I personally use the lease summary feature the most, which functions as a virtual lease abstract and allows you to dig into the source documents using the hyperlinked lease data. I also use the portfolio level reporting, specifically the critical date reports. This report allows us to be proactive, rather than discovering a renewal coming up at the last minute. #### Cons Nothing in particular! It's an excellent tool that accomplishes what it sets out to do. --- ### Amazing time saver, could be better with key improvements - Overall rating: 5/5 - Reviewer: Kellie J. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall its excellent and has been a huge timesaver for me and the team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I love the aggregation, I love the generated stacking plan (but its not printable) and I love the searchability and abstracting of leases. Also the reporting functions (also could be improved) #### Cons I feel like I need a better feedback loop to report AI errors. If I'm doing a lease review, I don't want to stop what I'm doing, look for the customer success email, bring up an email, type in my issue and then keep working. It interrupts the flow, especially when I'm reviewing multiple leases (which I do). I want to be able to , from the page I am on, report the error on the interface and have it routed to the right person who will follow up. he technology isnt "perfect" enough to not have this. Theres a bunch of bad data in there that I don't have time to fi9x because of the above problem. --- ### Prophia Review - Overall rating: 5/5 - Reviewer: Skylar H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to easy find clauses in leases and especially to search for all documents related to a tenant rather than individually by lease #### Cons Everything was great, I did not have any issues. --- ### Prophia is great! - Overall rating: 4/5 - Reviewer: Shay Z. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Prophia is really useful and helpful. I love that all of the leasing documents are in one place and the website is easy to navigate. I like the color coding and how the levels are stacked and sized by floor number and square foot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is easy to navigate and I like how the layout. #### Cons I don't like how the search function works. When I am in a lease and want find a specific terms or a specific section, it will take you to another page or highlight irrelevant items that do not pertain to what I am looking for. I wish there was a simple function such as (ctrl+F) to find the word you are looking for. --- ### Prophia Lease Abstracting - Overall rating: 4/5 - Reviewer: Chrissy E. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the portal itself is great with lots of helpful features but the customer service is not. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Being able to search key words in a lease #### Cons I don't feel there is enough support from Prophia representatives, whether it is checking in or providing lease interpretation. #### Reasons for switching to Prophia Not sure - decision was made by corporate --- ### Prophia works if you work it - Overall rating: 4/5 - Reviewer: Rosa G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Prophia is positive. My only issue with it is that my organization lacks the manpower and structure to fully maximize what Prophia has to offer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like most that it is a central location to store important documents and the ability to have unlimited amount of users. #### Cons I wish that it didn't require so much upkeep leaving room for human error. It would be nice if it was automated somehow. For example, we use MRI and it syncs to View the Space. This way the reporting is straight across the board. --- ### Great Platform - Overall rating: 5/5 - Reviewer: Heidi D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been great and I would recommend it to my vendors/developers etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That I can see a snapshot of my full portfolio in real time, in one place! #### Cons I use the platform through one of our investors and it serves as a great tool, so I do not have any complaints. My only suggestion is to offer lower fee options. If your firm does not have a large enough portfolio then it might not offset the expense, so I would like to implement with a smaller portfolio at a lower fee. --- ### Excellent for Lease Review - Overall rating: 5/5 - Reviewer: Austin G. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Prophia makes it easy to extract and reference important information from lengthy lease documents. This alone makes the software invaluable and saves users a tremendous amount of time. #### Cons One feature is that when I click on a document, a new browser tab opens up and I end up having several tabs open which becomes difficult to navigate. Would be easier if the document opened up in the same tab. --- ### Prophia Review - Overall rating: 3/5 - Reviewer: Courtney D. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The lease summary and stacking plans auto populating. #### Cons The annual cost, after set-up, is extremely high in my opinion. The value vs cost after year 1 aren't justifiable in my opinion. --- ### Prophia is on point. - Overall rating: 4/5 - Reviewer: Gael K. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like it and would recommend it. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like Prophia due to its ease of access & use very quickly. #### Cons I feel like it could be doing more, and probably does but I haven't been able to explore yet. --- ### Best in class lease administration platform - Overall rating: 5/5 - Reviewer: Holly V. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent product that focuses on lease administration. The platform is user friendly with great reports, but most impressive is the searchable abstraction function that makes source document validation quick and easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Customizable lease abstract criteria and ability to view the source document simultaneously #### Cons Need seamless Yardi integration to make this system most efficient ## More reviews [Next reviews](https://www.softwareadvice.com/property/prophia-profile/reviews/?page=2) --- Prophia Reviews, Pros and Cons - 2026 Software Advice