Very professional and ease of implementation

Ease of use, professional team development and flexibility to change

Financial data better to be on your own servers

Ray connects the community on so many different levels (through the feed feature on a fun and personal level) and through insights on a professional level. It makes all of our services and shared spaces accessible to anyone at any time and helps us promote and sell addtional services. Our favorite feature is the book space feature that helps the community easily book meeting rooms and shared spaces along with the report an issue feature that ensures we offer the best quality service to all of our tenan and manage requests internally!

The feed feature along with the report and issue feature and the book space as well. It is easy to use both for our users and our teams internally!

We have too many intergrated softwares into the app, wish Ray could add features that would replace them!

Improving by the assistance of Firas and then Aleen

Follow up and assistance done by Aleen :)

Prefer to have less manual work and more automation.

Good features and capabilities offerred.

Gret Customer Support and a Robust White-Labeled Platform/Application

We have not encountered any major issues.

My overall experience with ray is excellent. The employees are good listeners, open to comments, and problem fixers. And the application is very user friendly, with a good display. I am happy with the collaboration between RAY and AUB.

What I like most about RAY is that it is very user friendly. The display, the way the application works and the way it integrates with the user helps the user to understand its use better. In addition to that, the communication between AUB and the employee at RAY is very good. The employee is always there to listen, and fix all the comments directly. This is making the work much easier on me. Not to forget that, the employees I contact and communicate with are very open to all my comments, I directly find my comments solved.

The only problem I am facing is related mainly to our community at AUB and not to RAY directly, is that I am unable to attract a high number of users. That's a problem I want to solve and find a way to attract more users from the AUB community to use the application.

The app has been very useful in facilitating our daily operations. It enables us to monitor our clients' bookings and transactions effectively, and the dashboard presents the data in an easily understandable format, which helps us reduce administrative tasks. Overall, we are highly satisfied with the app's performance and the exceptional support rendered by the Ray team. Their responsiveness to our needs has been commendable.

Nothing so far. The app has been very useful in facilitating our daily operations. It enables us to monitor our clients' bookings and transactions effectively, and the dashboard presents the data in an easily understandable format, which helps us reduce administrative tasks. Overall, we are highly satisfied with the app's performance and the exceptional support rendered by the Ray team. Their responsiveness to our needs has been commendable.

It is a very pleasant and productive collaboration

It offered a full mobile app solution to our tenants and staff, with lots of useful features to help automate and organize our operations in a modern way. The solution was integrated in real-time with our engine and the orchestration was state of the art. The modularity and dynamism of Ray solution expanded our vision and it is definitely a high added value to our offering

Nothing to say here, they know what they are doing

Have been using Ray app as part of my offerings at Vives Compound, and it is very user friendly and the support team keeps improving the app and add useful features.

Helps us provide our services in most efficient manner. And it helps us reach customer satisfaction by reducing room for mistakes.

Nothing. Its an amazing app, will recommend it to all.

Ray is very awesome software and it did really help us in terms of connecting the tenants with the Management, Reception, Maintenance and other teams.

Nothing to be mentioned as cons at this point as Ray Team helps always implementing new features.

Easy to use and manage Good comments from application users

Some features are not available which we understand

In a constantly evolving property management market, having our own app at a reasonable cost, where our management team can interact with all our tenants while providing access to all information related to their lease is what we liked most about RAY.

The current product is very good and very useful to all parties and has a lot of potential to grow and evolve with a room for improvement.

Facilitates our daily workflow, keeping track of all leads.

Nothing specific, everything is good and we are coordinating with the technical team directly in case of any enhancement/issue.

Seamless experience, very intuitive and user friendly app. Great UI/UX feel. No glitches or slow processing

I had a very positive experience using RAY

Visitor Management,facility Booking and Report Issue. It is easy to use and very helpful for daily management of facilities.

From the end user side, in the facility booking section the unit number is missing. Also needs to be added easy printing option for CMS user for the booking section. (To get the report of weekly or monthly bookings).

On the mark team, always responsive and prompt.

None that I can come across, customer service is to the point.

A great community management platform. Easy instructions on what to do. Great communication throughout the entire process.

I cannot think of any negatives to my experience with the company

The smooth journey of the user inside the app.

The experience of connecting and chatting with the users.

We were able to completely customize Ray to our needs at Cohort. Not only were we able to integrate Ray with our own software stack, we also were able to add new functionality to the platform with Rays assistance.

Not many to be honest. I would like to see for features roll out but that will come with scale and has been increasing recently.

Their permanent support towards us, and constant improve.

I have no comments so far. However, is always good to make the app to be more practical.

Awesome team and excellent support :)

RAY helped us digitize our clients' experience. It's an easy-to-use software from both ends Admin and user. I highly recommend it since it helps process automation, cash flow management, and data tracking.

whatever features we needed were worked on and developed :)

The ability to provide our hotel guests and other community members optionality and flexibility in how they use our product as a hotel brand. The Ray platform is a big part of our customer journey.

Lack of availability to have multiple-sites under one brand name. From my understanding, they are currently working on this feature.

Can reach for everything required to related fields in our daily using device mobile easliy and instantly. User friendly.

May not be so effective in emergency cases to be responded.

Team availability and their technical knowledge that makes working with them smooth

Their old subscription external integration was complex, luckily their new beta one resolves all of that

Easy to communicate with, professional team.

The product can be more flexible and better adapted to each company's needs.