--- title: "Re-Leased Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Re-Leased. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Re-Leased is a good fit for you!" source_url: "https://www.softwareadvice.com/property/re-leased-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Lease Accounting Software](https://www.softwareadvice.com/property/lease-accounting-comparison/) / [Re-Leased](https://www.softwareadvice.com/property/re-leased-profile/) / Re-Leased Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/re-leased-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/re-leased-profile/alternatives/) # Re-Leased User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 84 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 48 reviews (57%) - 4 stars: 29 reviews (35%) - 3 stars: 5 reviews (6%) - 2 stars: 2 reviews (2%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Step by step training and onboarding to platform is well designed. - By the time we went live we were confident on how we would use the platform on a daily basis. - We as a business are managing our tenants for the first time and Re-leased software has made that change very easy for us. ### Most mentioned cons - I looked at a number of platforms in this space and none of them really had a proper product that you could access as a professional straight away. And they didn't seem to understand what real estate is about to the same level as Re-Leased. - BEWARE - you’re in for a price hike every year - that’s the only time you’ll hear from this appalling organisation. ## Re-Leased customer reviews Showing reviews 1-25 of 84 (page 1). ### Released - Overall rating: 5/5 - Reviewer: Harold L. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the interface with Xero was driving reason for considering and it hasn't disappointed #### Cons not quite as intuitive as xero although this in part is due to situations being different on property by property basis. --- ### Proper Product - Overall rating: 5/5 - Reviewer: John G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered The sales and pitch process was excellent. The onboarding process is good but slow, too slow. I wish it was faster and the upload process was simpler. Apart from that, it was super! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Re-Leased will save me 400 hours a year, which is about 20% of the working year. I want to save that time and spend it on creative things and growing the business. #### Cons I had been looking for a solution for two years. I looked at a number of platforms in this space and none of them really had a proper product that you could access as a professional straight away. And they didn't seem to understand what real estate is about to the same level as Re-Leased. #### Reasons for choosing Re-Leased Super sales team, proper product, keen to work it now and see how we go. --- ### Worst 12 months of boarding - Overall rating: 2/5 - Reviewer: Stephanie S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Horrible. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros I manage 17 LLC’s. So being able to login to one platform and enter all invoices in one place is helpful #### Cons After over a year of trying to onboard, we have been passed on to 4 different account managers and things are still not running the way they should be #### Reasons for choosing Re-Leased We were told that Re-Leased was able to sync with QBD. We have found after over a year of working on syncing, this is not the case. I have invoices that don’t show up and that don’t match bank transactions as well as random check numbers that feed out of nowhere #### Reasons for switching to Re-Leased Because we manage 17 llc’s, it seemed more efficient(based on the product we were sold on) to utilize a platform that would allow us to do everything we needed without needing to open up a separate QBD file each time entering a transaction. #### Vendor response We’re truly sorry to hear about the difficulties you've faced Stephanie - since your feedback, we’ve been actively working to make things better. We understand that our QuickBooks Desktop integration hasn’t met your expectations, and it has since been phased out. The good news is that we now have a QuickBooks Online integration that works much more smoothly. It offers a seamless experience with real-time data updates, so our users won’t have to deal with the issues you've been experiencing. We’ve also made significant improvements to our onboarding process to ensure that our customers have a more consistent experience with fewer changes in account managers - hopefully this provides our users with the reliable support they deserve throughout their journey with Re-Leased. Replied November 2024 --- ### All encompassing software with great features but missing some small vital ones - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Commercial Real Estate - Product usage: Used daily for less than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros We like the integrations - we wish there were more! Lots of features and functions with good potential Visually nice database Good support system for users - shoutout to Carolyn #### Cons Flexibility is important for us and we're currently using many tools to do what Re-leased should be offering. Open API could help our flexibility with leases. Terminology can be confusing to the individual users. Not a lot of support for building maintenance. #### Vendor response Hi there, Thank you for taking the time to review our product! We really appreciate it! We do in fact have API capabilities, I will email you a link with more information. I will contact you directly regarding this. Thank you Replied November 2017 --- ### Great "out of the box" system for managing property portfolios - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Re-Leased has allowed us to bring management of our commercial property portfolio (some residential too) in-house with minimal fuss. We are now able to automate a lot of the tasks that were previously done externally by managing agents, saving us time and money, and the various "hubs" within the system allow for almost effortless control of arrears, maintenance, inspections....the list goes on. A really great bit of kit. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Re-Leased is very intuitive. If you've used apps before, it is really quite easy to pick up. Of course, there is quite a lot of work to do to get it set up and running correctly, but Re-Leased do a lot of the work for you in-house and some set up work is always going to be required with any system. The team you deal with are all super friendly and easy to get hold of and answers are received fast. Very happy with how the system is now running our portfolio with minimal input day to day from us. #### Cons There are some VERY minor issues but they are more down to how we want the system to work rather than any fault with the system itself. The good thing is, Re-Leased listen to their users so if enough people ask the same question, implementation into a future update is likely. --- ### Property Management in the Cloud - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Re-Leased has been very positive. It has allowed my team to grow quickly and efficiently and cut down on time consuming admin tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, available anywhere in the cloud, unlimited users, great customer service and help when needed, unlimited cloud storage #### Cons As an early adopter of this software there were a few kinks early on that didn't quite work the way we wanted them to work, however the team rectified these after we highlighted them --- ### Re - leased over view - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Commercial property management matters, portfolio management including rent review & new lease negotiations. Data accessesable when out of the office #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and data available on iphone & ipad when out of office Support very good #### Cons Cannot calculate interest re late payment --- ### Simplicity at its best! - Overall rating: 5/5 - Reviewer: Megan T. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used many Property Management software packages throughout my career and in the short time of using Re-Leased I have to say it comes out tops. It is so easy to work with and obtain the information you need at a touch of a button. It is visually pleasing and has everything you need in order to operate an efficient Property Management service. It has unlimited potential and I am excited about working with Re-Leased going forward. #### Cons I have not come across a negative in all honesty - they have thought about everything. --- ### Re-leased is the core tool of our business and has proved to be extremely reliable and efficient - Overall rating: 4/5 - Reviewer: Prashanth P. - Verified reviewer: Yes - Product usage: Used weekly for less than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our ability to work with investors, manage multiple portfolios and multiple trust accounts has been made easy. The information is presented in a clean user friendly format. #### Cons Owner group management is quiet limited and this could be worked on. Minor customization like white labeling and custom labels to match our business is missing. Surely miss a mobile app. --- ### Customer support was brillaint, set up was good, system very easy to understand. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ability to store all documentation under the tenant. Anything you can think of that is needed to manage a property is included. In effect a one stop shop. --- ### The initial set up was amazing Carolyn Bodisco was so helpful - Overall rating: 5/5 - Reviewer: Emma B. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered All property information in one place and the ability to add copies of all the legal document so i can access when i am out and about #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is great to keep all the property information in one place and feeds into Xero really well. Raising the quarterly invoices is seamless. #### Cons the data from Xero doesn't seem to feed back to Released if a sales invoice needs raising that Released cant deal with. The only main issue with bills is that the invoice reference doesn't feed down to Xero s this has to be manually adjusted #### Vendor response Hi Emma, Thank you for taking the time to review Re-Leased. I would like to learn more about what invoices cannot be raised in Re-Leased as we have a very thorough accounting system embedded. i will contact you soon to go over these invoices and ensure they come through to Re-Leased. Replied November 2017 --- ### Fabulous! - Overall rating: 5/5 - Reviewer: Aysha B. - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered Improved efficiency. Easy access to information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to use, cloud based so accessible anywhere anytime, visually pleasing and covers everything that I need to manage my portfolio! #### Cons There's not much I don't like! There are a few tweaks I would make but you can suggest these to the development team who are constantly improving the site and welcome suggestions. #### Vendor response Hi Aysha, Thank you for review! It is amazing to hear that Re-Leased covers all your property management needs. Thank you for taking advantage of sending suggestions to our development team. They are always keen to hear what clients have to say and to make improvements to Re-Leased accordingly. Than you Replied August 2017 --- ### Has the potential to be great but currently too many issues. - Overall rating: 3/5 - Reviewer: Louise C. - Product usage: Used daily for less than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Easy to read pages. Can add a Google Earth map. Can add multiple images. Links to Xero accounting. #### Cons Images very slow to load. No option for 'Leaseholder' instead of 'Tenant' details. System can be very slow. No page(s) to list Appliance details for a property. #### Vendor response Hi Louise, Thank you for your feedback. I have passed these suggestions onto the product team and will call you today with solutions to your appliance and leaseholder request. Thank you Louise Replied January 2018 --- ### Very comprehensive, user friendly and quality product which makes eases property management - Overall rating: 5/5 - Reviewer: Maruti P. - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered Easy to manage multiple properties #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros User friendly product, can access on tabs and mobile phones Comprehensive product which includes management and finance both Easy to manage multiple properties #### Cons Need to put lots of information about the property which is quiet time consuming, but without doing this product will not be useful. #### Vendor response Hi Maruti, Thank you for your feedback. It sounds like you are using Re-Leased on the go! In term of property information input, there is an upload tool to speed up this process that I would be happy to show you. Thank Maruti Replied December 2017 --- ### Helpful - Overall rating: 5/5 - Reviewer: Iza O. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered Lots #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its super handy to have everything in one easily accessible place. User friendly. Easy to use. So much capability #### Cons That you cant preview files you have to download them then open them. #### Vendor response Hi Iza, Thank you for taking the time to review Re-Leased. We are happy to hear you are enjoying the system. Replied September 2017 --- ### Handy tool. - Overall rating: 5/5 - Reviewer: Katherine O. - Product usage: Used daily for less than 12 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It lets me organize tasks, great service, tenants information, companies documents, it is fast, it lets me get finance reports. #### Cons Nothing so far, everything is good and handy, it has been a nice experience for all the tools it provides. #### Vendor response Hi Katherine, Thank you so much for taking the time to review Re-Leased, we really appreciate it! It is great that you are taking advantage of the many features Re-Leased has to offer. If any questions arise in the future, please contact me. Thank you Replied September 2017 --- ### Great system to use. Would 100% recommend to a friend or colleague to use in their business. - Overall rating: 5/5 - Reviewer: Danielle-Laura R. - Product usage: Used daily for less than 12 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is user friendly and easy to use. I like that you can do pretty much everything on the one system. #### Cons It would be better if you could search for everyone under the same tenancy and send out emails/ correspondence that way with one button etc. #### Vendor response HI Danielle, Thank you for your feedback. I like the correspondence button idea and I will pass it onto the development team. Thanks again for taking the time to review our product, we really appreciate it! Replied September 2017 --- ### Still find myself falling back on spreadsheets for more bespoke tasks. Like the autobilling into Xe - Overall rating: 4/5 - Reviewer: Donald G. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered Cloud based so can access from anywhere, can be a safety net on dates although when so many come through can almost get to the point where we dont actually look at them #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Autobilling, Budget v Actual reporting linked to Xero, ability to store documents grouped by tenant and buildings, Key dates calendar #### Cons Rent reviews in arrears when all our billing is done in advance. Have had issues trying to link through to Scans attached to Xero invoices #### Vendor response Hi Donald, Thank you for taking the time to review Re-Leased. I am currently looking into how we can set up the rent reviews with the support team and will be in touch by tomorrow. Thank you Donald Replied November 2017 --- ### good, supportive - Overall rating: 4/5 - Reviewer: Carla F. - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros i really like the fact that you can save documents to each tenant and to each property. i am able to save documents needed to access easier. #### Cons i least like the fact that if one of your current tenants transfers to one of our properties we are unable to transfer all their current details and have to set up the tenant completely from the start #### Vendor response Hi Carla, Thank you for your feedback. It is great to hear you are taking full advantage of the unlimited document and image storage on Re-Leased. In regards to the tenancy transfer, this is certainly a point I will pass onto our development team. I will contact you with more information soon. In the meantime, there are some tips and tricks to transferring this information. Please contact me if you are interested. Thanks Carla! Replied September 2017 --- ### Great software, easy to use! - Overall rating: 5/5 - Reviewer: Mel K. - Product usage: Used daily for less than 6 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Software is very easy to use and understand. Great features. Easy access to it from almost any device. #### Cons Lack or better yet no access to customer support. No access to software from my smartphone or pad. #### Vendor response Hi Mel, Thank you for taking the time to review our software. We really appreciate your feedback and I am glad to here you are using Re-Leased on the move through multiple devices. In regards to customer support, we have 24/7 support available through the Fresh Desk icon in the black bar of your Re-Leased account. You can also email support@re-leased.com with any queries and a member of our international customer success team will address your questions promptly. I will also email you with my direct line. Thank you Mel, have a great day! Replied October 2017 --- ### A positive move from previous provider. - Overall rating: 4/5 - Reviewer: Rachael R. - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered Helped organising my weekly tasks #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Rents and repairs are on the same system and its easy to search for properties and tenancies. I like the Maintenance Hub its easy to send contractors all information. #### Cons I would like to be able to upload email conversations. I would have liked some training with a Re-Leased team member present not on video call links. #### Vendor response Hi Rachael, I'm glad to hear the Maintenance hub is helping with contractor correspondence. I can see that uploading emails to Re-Leased is a priority for the Preston Road Womens Centre and I will ensure the development team is aware of these comments. Thank you Replied September 2017 --- ### Great system to use, especially if you are away from your office, you still have full access. - Overall rating: 5/5 - Reviewer: Rhonda H. - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered We have access to it away from our office, that is my best benefit. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This system is easy to use, navigation via the dashboard is the best. I would highly recommend this product to any business, small, medium or large. #### Vendor response Wow, awesome feedback Rhonda! We are excited to hear that our cloud-based functionality holds real value for your business. Thanks, Rhonda. Replied June 2017 --- ### The support from Re - Leased has been superb, highly recommend them. - Overall rating: 5/5 - Reviewer: Susan L. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered Easy to use and so this saves time leading to increased productivity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Use of use, the dashboard is very useful. Overall Re- Leased is much easier, logical and clearer than other property databases I have used in the past. #### Vendor response Hi Susan, Thank you so much for taking the time to review our product. It is fantastic to hear Re-Leased is improving productivity at Unique Corporate Property Management Limited. I hope we can catalyse this efficiency in our sessions to come. Thank you Replied October 2017 --- ### Released has been a great new platform for our business. - Overall rating: 5/5 - Reviewer: JP H. - Product usage: Used weekly for less than 12 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how we can create invoices and that Released syncs with our other softwares. It is very user friendly! #### Vendor response Hi JP, Thank you for taking the time to review Re-Leased. I am glad you are enjoying the accounting integrations on Re-Leased, there are many more integrations to come! Please let me know if you would like anymore information. Otherwise, you can find monthly updates on the black banner of your Re-Leased account. Thank you JP Replied October 2017 --- ### It's been excellent - Overall rating: 5/5 - Reviewer: Jennifer A. - Product usage: Used daily for less than 6 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very friendly and fast, so far I haven't encountered any issue since it's very easy to save the data. At the moment everything has been very helpful since it reminds me tasks that I need to do. #### Vendor response Hi Jennifer, That is fantastic to hear. If anything comes up, please let me know and I would be happy to go through it with you and the Love UK team. Thank you Replied September 2017 ## More reviews [Next reviews](https://www.softwareadvice.com/property/re-leased-profile/reviews/?page=2) --- Re-Leased Reviews, Pros and Cons - 2026 Software Advice