--- title: "Re-Leased Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Re-Leased. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Re-Leased is a good fit for you!" source_url: "https://www.softwareadvice.com/property/re-leased-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Lease Accounting Software](https://www.softwareadvice.com/property/lease-accounting-comparison/) / [Re-Leased](https://www.softwareadvice.com/property/re-leased-profile/) / Re-Leased Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/re-leased-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/re-leased-profile/alternatives/) # Re-Leased User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 85 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.5/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 48 reviews (56%) - 4 stars: 29 reviews (34%) - 3 stars: 5 reviews (6%) - 2 stars: 2 reviews (2%) - 1 star: 1 reviews (1%) ### Most mentioned pros - We as a business are managing our tenants for the first time and Re-leased software has made that change very easy for us. - Step by step training and onboarding to platform is well designed. - By the time we went live we were confident on how we would use the platform on a daily basis. ### Most mentioned cons - BEWARE - you’re in for a price hike every year - that’s the only time you’ll hear from this appalling organisation. ## Re-Leased customer reviews Showing reviews 1-25 of 85 (page 1). ### Released - Overall rating: 5/5 - Reviewer: Harold L. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the interface with Xero was driving reason for considering and it hasn't disappointed #### Cons not quite as intuitive as xero although this in part is due to situations being different on property by property basis. --- ### Proper Product - Overall rating: 5/5 - Reviewer: John G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered The sales and pitch process was excellent. The onboarding process is good but slow, too slow. I wish it was faster and the upload process was simpler. Apart from that, it was super! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Re-Leased will save me 400 hours a year, which is about 20% of the working year. I want to save that time and spend it on creative things and growing the business. #### Cons I had been looking for a solution for two years. I looked at a number of platforms in this space and none of them really had a proper product that you could access as a professional straight away. And they didn't seem to understand what real estate is about to the same level as Re-Leased. #### Reasons for choosing Re-Leased Super sales team, proper product, keen to work it now and see how we go. --- ### Recommend Going With the "More Prominent Property Management Platforms" - Overall rating: 1/5 - Reviewer: Joseph G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Great sales presentation, not so much during the implementation. We decided to not go live and use a "more prominent platform" #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Sales and Demo looked great at the time, but unfortunately out understanding of how software would perform did not meet expectations. #### Cons TL;DR: Yes, I’d definitely go with one of the larger, more established property management platforms. See more below. I worked in IT for about eight years, so I’m pretty experienced with computers and software. The sales process and demos looked great. The implementation and software experience was a very different story to us. We ran into problems with data entry, accounting sync issues, and major integrations that were not what we expected from the product we were shown. The accounting integration disconnected, and we later learned the company did not become aware of the issue until reports were escalated days later. The biggest red flag was the paid AI product. After some odd responses, and then being curious...with basic prompting, it was able to make significant negative claims about the company’s own software and implementation. We were later told some of those responses were outside what the AI “should have been answering,” that “additional guardrails were being added,” and that “Credia is 85-95% accurate,” depending on the action. This was a huge concern for our staff performing tasks with their AI, particularly around data integrity and reliability. Too many of the core features and workflows felt less fleshed out... and honestly riskier than we expected from an “enterprise property management platform.” We ultimately pulled the plug before “going live.” If we were choosing again, we would go with one of the established major platforms...and we decided to do just that. #### Reasons for choosing Re-Leased After our implementation experience and issues with the software, we pulled the plug and switched to a "more prominent" PMS platform --- ### All encompassing software with great features but missing some small vital ones - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Commercial Real Estate - Product usage: Used daily for less than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros We like the integrations - we wish there were more! Lots of features and functions with good potential Visually nice database Good support system for users - shoutout to Carolyn #### Cons Flexibility is important for us and we're currently using many tools to do what Re-leased should be offering. Open API could help our flexibility with leases. Terminology can be confusing to the individual users. Not a lot of support for building maintenance. #### Vendor response Hi there, Thank you for taking the time to review our product! We really appreciate it! We do in fact have API capabilities, I will email you a link with more information. I will contact you directly regarding this. Thank you Replied November 2017 --- ### Great "out of the box" system for managing property portfolios - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Re-Leased has allowed us to bring management of our commercial property portfolio (some residential too) in-house with minimal fuss. We are now able to automate a lot of the tasks that were previously done externally by managing agents, saving us time and money, and the various "hubs" within the system allow for almost effortless control of arrears, maintenance, inspections....the list goes on. A really great bit of kit. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Re-Leased is very intuitive. If you've used apps before, it is really quite easy to pick up. Of course, there is quite a lot of work to do to get it set up and running correctly, but Re-Leased do a lot of the work for you in-house and some set up work is always going to be required with any system. The team you deal with are all super friendly and easy to get hold of and answers are received fast. Very happy with how the system is now running our portfolio with minimal input day to day from us. #### Cons There are some VERY minor issues but they are more down to how we want the system to work rather than any fault with the system itself. The good thing is, Re-Leased listen to their users so if enough people ask the same question, implementation into a future update is likely. --- ### Worst 12 months of boarding - Overall rating: 2/5 - Reviewer: Stephanie S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Horrible. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros I manage 17 LLC’s. So being able to login to one platform and enter all invoices in one place is helpful #### Cons After over a year of trying to onboard, we have been passed on to 4 different account managers and things are still not running the way they should be #### Reasons for choosing Re-Leased We were told that Re-Leased was able to sync with QBD. We have found after over a year of working on syncing, this is not the case. I have invoices that don’t show up and that don’t match bank transactions as well as random check numbers that feed out of nowhere #### Reasons for switching to Re-Leased Because we manage 17 llc’s, it seemed more efficient(based on the product we were sold on) to utilize a platform that would allow us to do everything we needed without needing to open up a separate QBD file each time entering a transaction. #### Vendor response We’re truly sorry to hear about the difficulties you've faced Stephanie - since your feedback, we’ve been actively working to make things better. We understand that our QuickBooks Desktop integration hasn’t met your expectations, and it has since been phased out. The good news is that we now have a QuickBooks Online integration that works much more smoothly. It offers a seamless experience with real-time data updates, so our users won’t have to deal with the issues you've been experiencing. We’ve also made significant improvements to our onboarding process to ensure that our customers have a more consistent experience with fewer changes in account managers - hopefully this provides our users with the reliable support they deserve throughout their journey with Re-Leased. Replied November 2024 --- ### Property Management in the Cloud - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Re-Leased has been very positive. It has allowed my team to grow quickly and efficiently and cut down on time consuming admin tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, available anywhere in the cloud, unlimited users, great customer service and help when needed, unlimited cloud storage #### Cons As an early adopter of this software there were a few kinks early on that didn't quite work the way we wanted them to work, however the team rectified these after we highlighted them --- ### Re - leased over view - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Commercial property management matters, portfolio management including rent review & new lease negotiations. Data accessesable when out of the office #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and data available on iphone & ipad when out of office Support very good #### Cons Cannot calculate interest re late payment --- ### Simplicity at its best! - Overall rating: 5/5 - Reviewer: Megan T. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used many Property Management software packages throughout my career and in the short time of using Re-Leased I have to say it comes out tops. It is so easy to work with and obtain the information you need at a touch of a button. It is visually pleasing and has everything you need in order to operate an efficient Property Management service. It has unlimited potential and I am excited about working with Re-Leased going forward. #### Cons I have not come across a negative in all honesty - they have thought about everything. --- ### Re-leased is the core tool of our business and has proved to be extremely reliable and efficient - Overall rating: 4/5 - Reviewer: Prashanth P. - Verified reviewer: Yes - Product usage: Used weekly for less than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our ability to work with investors, manage multiple portfolios and multiple trust accounts has been made easy. The information is presented in a clean user friendly format. #### Cons Owner group management is quiet limited and this could be worked on. Minor customization like white labeling and custom labels to match our business is missing. Surely miss a mobile app. --- ### We were looking for a new "user friendly" system. - Overall rating: 4/5 - Reviewer: Jacqui B. - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Very easy to learn and use and it has places to store all of the information required for quick reference anywhere and at any time. #### Cons A couple of the functions aren't straight forward e.g. loading new management fees if they differ from property to property. #### Vendor response Thank you Jacqui. We really appreciate you taking the time to review Re-Leased. I will send you some information on management fees and ensure a member of our support team contact you. Thanks again Replied February 2018 --- ### It is a learning curve to learn all of the features and integration but it is a positive experience - Overall rating: 4/5 - Reviewer: Craig N. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered All data in one place and cloud based to access anywhere with download options in csv or pdf formats and we anticipate ability for our company to use this as a tool for more efficiency and to scale up business. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Visually and functionally great with excellent customer support and capability to offer flexibility to our clients for trust accounting or non trust accounting, commercial or mixed used buildings, variety of owner statement options, reporting and owner portals for our clients to view their property status and more. Im impressed and will look forward to utilising the product to its fullest. #### Vendor response Hi Craig, Thank you so much for your review, we really appreciate you taking the time to give us feedback. It is great to hear you use Re-Leased for all stand alone and trust accounting based clients and it fulfils your needs in terms of statements and reporting. It is exciting that you are striving to use Re-Leased to its fullest potential! Keep an eye out for our monthly feature releases to consistently refine and improve your internal practices. As that is what drives our development! Thank you Craig Replied December 2017 --- ### Fantastic product - Overall rating: 5/5 - Reviewer: Joel C. - Industry: Commercial Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered Easy property management #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros By far the most notable part of Re-Leased is the support team. They are always quick to respond and super helpful. The product itself is easy to use and continually updated. #### Vendor response Hi Joel. We are extremely happy to receive glowing feedback about our support team. We pride ourselves on the assistance we provide property managers and users of Re-Leased so we really appreciate your positive comments. Also, it is great to hear that the management of your property is easier! Replied June 2017 --- ### Easy to use & great customer care/support - Overall rating: 4/5 - Reviewer: Arif B. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered Great customer care received from the support team. They always get back to you on your queries quickly and never forget to come back to you if something can't be helped/fixed straight away. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to use. Lots of features. Always updating and improving. #### Cons Its not very easy to get a report that you want and when you do it is not very clear. Re-leased are aware of this and are looking to improve this side of things in due course which will be great. --- ### Easy and efficient to use - Overall rating: 5/5 - Reviewer: Jeanne Bridget P. - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered It helps to organise and remind about repairs Everything is in one system #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the fact that everything to do with the property is all on one system from purchase to let, arrears, repairs, invoices. #### Cons I would like to upload emails to outside organisations as I send and receive them instead of having to copy and paste. #### Vendor response Hi Jeanne, Thank you for taking the time to provide feedback. I would like to speak to your further about uploading the emails to outside organisations. We should be able to work out a solution. Thanks Jeanne Replied September 2017 --- ### As a team leader, I got all the reports so far I have required - Overall rating: 5/5 - Reviewer: German G. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered My company's information is saved and easy to get #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My employees feel comfortable using the software and their work has become easier and the targets are clearer to achieve #### Cons Sometimes we do not find very clear the information about the upcoming vacant rooms because the system does not put the future tenants as occupants. It confuses us a little, but we do it manually. #### Vendor response Hi German, Thank you for your feedback. There are many ways to schedule notifications and reminders of upcoming term end dates. You can also lad future tenancies on a property or area to automatically start once the current tenant has moved on. I will contact you with more information today. Thank you Replied September 2017 --- ### Makes organising tasks much easier - Overall rating: 4/5 - Reviewer: Kirsty C. - Product usage: Used daily for less than 12 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The interaction between xero account software and the way it stores all relevant dates and generates reports #### Cons That it doesn't remember the last screen that you were on when you go in and out of maintenance task. #### Vendor response Hi Kirsty, Thank you for taking the time to review Re-Leased. One of the great features of Re-Leased is that you can stay logged in whilst having multiple tabs open. This way you can remain on one screen, whilst executing many tasks in the background. Thank you Kirsty Replied October 2017 --- ### Great system and easy to use - Overall rating: 5/5 - Reviewer: Sareena C. - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has enabled us to keep tabs on the maintenance of our properties. It also works well with Xero and the after support has been amazing. #### Cons We have been using Re-Leased for 18 months and haven't found anything yet. --- ### So far what I have needed in regards the properties and tenants I could easily find in the system - Overall rating: 5/5 - Reviewer: Jessica G. - Product usage: Used daily for less than 12 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered It's really quick and friendly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I find it very friendly from the commercial department, all the information is successfully saved and easy to get. #### Cons From the commercial department, the things we do is to look for tenant's and property's information. #### Vendor response Hi Jessica, Thank you for taking the time to review Re-Leased. If you have any questions please do not hesitate to contact me. Thank you Replied September 2017 --- ### Easy to use and always great help from Doug at the support team! - Overall rating: 4/5 - Reviewer: Sophie P. - Product usage: Used daily for less than 6 months - Reviewed: December 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros what I like most about the software is that tenants can access documents and view things themselves. it is great for storing all tenant information #### Cons The software is great but could be so much better! You should be able to calander in repairs and cc more than one person in! Also i feel you should be able to upload videos on tenatns portals not just images. #### Vendor response Hi Sophie, Thank you so much for your wonderful review! I have passed your feedback about video upload capability onto the development team. In regards to being able to calendar in repairs, this is already a feature of Re-Leased through the Outlook/Gmail Calendar integration. I will give you a call to go over how to set up this feature. Thanks again Sophie Replied December 2017 --- ### We have found everything we wanted - Overall rating: 5/5 - Reviewer: Jose C. - Product usage: Used daily for less than 6 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered We have better organized our tenants' information and some documents we daily used. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very quick to find all the information I store, the system is very friendly, creating properties and tenancies is real easy. #### Cons We as the property give our tenants the option to move from one property to another, in the system I am NOT able to transfer one tenant from one property to another, I need to archive and create a new one with the very same information except for the new property. #### Vendor response Hi Jose, Thank you so much for your feedback. I will contact you with more information regarding a tenancy transfer. Thank you Replied September 2017 --- ### The maintenance calendar suits my needs - Overall rating: 5/5 - Reviewer: Hugo H. - Product usage: Used daily for less than 6 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered Everything is quick and easy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can see exactly what I need in my area, the customer service representative puts the maintenance tasks in per house and I can see them well. #### Cons We have not still found a way to organise the maintenance tasks from most urgent to less urgent. But we see them all and we organize #### Vendor response Hi Hugo, Thank you for your feedback. Prioritising maintenance tasks by urgency is a fantastic idea. I will consult with my team to see if they have any ideas and then contact your directly. Thank you Hugo Replied September 2017 --- ### User Friendly - Overall rating: 5/5 - Reviewer: Shannon L. - Product usage: Used daily for less than 6 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Released is very user friendly and easy to use and has some great features. Easy to save and access important documents. #### Cons The maintenance function could be improved - the task function is not the clearest for reporting - i.e dates reported etc. #### Vendor response Hi Shannon, Thank you for your review. We really appreciate your feedback. I would like to learn more about how we could improve our maintenance function. I will contact you later today. Thank you Shannon Replied November 2017 --- ### We would like it to be a complete solution but its not yet - Overall rating: 4/5 - Reviewer: Oliver S. - Product usage: Used monthly for less than 12 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It creates our rent invoices in Xero. It helps us manage our service charge budget vs actuals. It is a central depositary for our leases. It helps us keep track of lease dates. We use the maintenance portal but struggle to get the maintenance team to use it. #### Cons We still have an excel for producing financial forecasts which is because we have a number of services (phones, broadband etc.) which we also sell to our tenants which we have to forecast separately. #### Vendor response Hi Oliver, Thank you for taking the time to review Re-Leased. I will contact you to organise a session and we can iron out the finer details of your portfolio. We can then use Re-Leased automated features to execute Eskmills commercial operations and remove the need to run excel in parallel. I will be in contact with your team soon. Thank you Replied November 2017 --- ### Really positive start to our use of the software, good training sessions and good engagement from su - Overall rating: 4/5 - Reviewer: Alison A. - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered need #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The user friendliness of the whole system, it is easy to navigate and things are very methodicalreports #### Cons Clarity around need for data input in certain areas that will impact reporting - that we did not realise #### Vendor response Hi Alison, Thank you for taking the time to review Re-Leased. Please contact me with any questions regarding reporting and what information is required. Thank you Replied September 2017 ## More reviews [Next reviews](https://www.softwareadvice.com/property/re-leased-profile/reviews/?page=2) --- Re-Leased Reviews, Pros and Cons - 2026 Software Advice