About Re-Leased


Re-Leased is a cloud-based commercial property management solution. Key features include accounting, portfolio management, tenant communication, inspections, document storage and compliance management. The solution integrates with Xero and is able to syncs financial and tenant data with Xero in real time.

Re-Leased sends alerts and reminders to property managers regarding payment dates and daily tasks. It also provides a calendar dashboard that displays key actions items such as lease expiries, rent reviews, property inspections and safety compliance. The solution offers analytics features that helps to pull portfolio, property and tenancy reports.

Re-Leased allows administrators to assign access permissions. It also enables tenants to view lease terms and payment history, and they can log maintenance issues and track the progress of their request.

Support is available via email and phone.



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Supported Operating System(s):

Web browser (OS agnostic)

74 Reviews of Re-Leased

Average User Ratings

Overall

4.53 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(44)

4 stars

(25)

3 stars

(5)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

Showing 1-10 of 74 reviews

June 2017

Cassandra from Yes Lets Ltd

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2017

I love the look and feel of the sofware - right down to the reports generated

Confidence

Pros

Calendar based and cloud based system.

Good looking owner statements that are easy to read

Owner portal

"Idiot -proof" ease of use .

Pro-active and approachable trainer and development team

Cons

Would be great if the calendar integrated with outlook calendar .

I was let down recently at tribunal by not being able to verify that an email went to a specific tenant email address - I'm relieved that these changes were made on the recent software upgrade.

Tenancy letters are printed in a tiny font and not a very professional layout

Would be great if documents and letters are linked to property rather than tenancies so that we can also generate owner letters using the merge fields

Its good to now have KPI information - but I'd also like a vacancy period information set to each property and then captured for all propeties on the rent -roll. It's very asuring to tell an owner - Ive managed your property for X number of years and we've had a (nomininal ) vacancy average of X number of days ( I had this with Rent Master and was able to tell a customer that over 10 yrs the vacancy period averaged at 3 days over that time!) Its a really good KPI and marketing tool to promote a PM buiness for the entire rent -roll

Response from Re-Leased Software Company of

Replied June 2017

Thanks for the review Cassandra! It's great to hear feedback that our training team are able to provide a top-level service. In regards to your comments on documents and letters; we are looking to develop and build on our communication and document functionality in the near future and we will let you know when this happens! We appreciate your suggestions and will definitely use your feedback.

June 2017

Wilma from ASM Developments Ltd

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2017

Overall a very good system to use.

Pros

I like that it automatically produces Rent Invoices. So no need to worry about missing deadline dates.
I like the ability to send arrears letters etc.
Good Maintenance Hub and Works Ordering is simple and very effective.
Great that you can keep as much information in the Notes and Document folders. This is a vast improvement on our previous system.
I like how you can upload documents like photos etc. and store them against the properties.

Cons

The Reports do not quite match those of our previous system.
As I was not the originator, the system does not allow me to do certain tasks and this is frustrating.
It's a bit fiddly when the start date does not match the rental dates. It automatically selects the start date to create the invoices and we use either 1st to last of month or Scottish Quarter Dates.

Response from Re-Leased Software Company of

Replied June 2017

Hi Wilma, Thank you for your feedback. I¿m glad you are enjoying the system and taking advantage of the unique property management functions and the unlimited photo and document storage Re-Leased provides. I¿m happy to hear you can completely rely on the automated invoice generation system and maintenance hub for day to day work orders and task management. Whilst Re-Leased provides over 30 instant reports ranging from property, finance, budget, tenant and maintenance, we are always looking to improve and would love to hear your suggestions on how we can optimise our one click analytics. Re-Leased has advanced user permissions which you, as the account owner can control. You can also fully customise your rent dates and frequencies as well as adjust user permissions, so I¿ll be in contact with you directly to guide you through all of this. Thanks again, Doug

August 2017

Daniel from Pury Hill Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

August 2017

Excellent value for money and has improved our admin efficiency massively

The ability to automate our invoicing was a big reason as to why we went ahead with this software package. Also to be able to use the cloud storage to store all the property documents and maintenance logs was another major plus for us when deciding on systems.

Pros

The initial setup team were very helpful, understood our needs and requirements via 'data calls' where we would explain how our business works and they would then assist with the implementation of the data.

Very easy to find your way around the system, streamlined and effective. The breakdown of sections make it very easy to find specific information and file accordingly.

Automatic rent invoices, with the ability to add future rents is very helpful. Invoices can be emailed automatically to tenants as well, reducing the amount of admin workload.

Cons

It is frustrating that you cannot merge multiple properties into a single tenancy. With our park we have large tenants who occupy up to 3 properties on one lease agreement, however the system doesn't allow such a thing and you must create multiple tenancies that do not link to each other.

Response from Re-Leased Software Company of

Replied August 2017

Hi Daniel, Thank you so much for taking the time to review our product, your feedback is really appreciated. It is great that you find Re-Leased a streamlined and effective tool for your property management operations by taking advantage of its many automated features. Thank you for your suggestion about allowing one tenancy to occupy multiple properties. This would be very useful for clients with similar portfolios to yours also, I have passed these comments over to our development team. Thank you again

November 2017

janine from Just Flats Sales and Lettings Ltd.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2017

professional, efficient and good extensive training by the staff on how to use it.

The ability to manage our portfolio in an efficient way, in particular the landlord paymetns and statements, lots of our landlords have commented on the way they recieve their statements and how easy they are to read and understand.

Pros

I've worked with 3 software management systems in the past and each of them had their own unique way. I find with Re-leased that it guides you through the day and you cant really make any mistakes (well I can but then that's me and not re-leased) I tells you everything you need to know for the day and what is coming up in the next few days, I partially like the list for the day which comes up on my email each morning. Overall it really works for me. It's really easy to use and if we do need any further help the team in re-leased are just an email away. They are really knowledgeable people and always happy to help with any questions ( even silly ones which generally come from me!)

Cons

I find the banking side confusing but I think this is my ignorance and not re-leased. Apart from this there isn't really nothing I do not like about it.

Response from Re-Leased Software Company of

Replied November 2017

Hi Janine, Thank you! This feedback is very in-depth and useful for our team. The daily todo list are a great feature once set up. I would also recommend using the Calendar integration to pull these tasks across to your Outlook/Google/Office365 calendar. I will call you to go through this process. Thank you Janine

September 2017

Lisa from Winner, the Preston Road Women's Centre

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2017

Re-leased is easy to use with excellent customer backup if you have any queries.

Streamlining business processes, creating productivity gains in the housing team and reducing time spent with accounting

Pros

I like the ability to be able to search by tenant or by property and I like that you can get to the information you're looking for several different ways. I also like the interoperability with Xero which makes our rent collection and accounting processes much more streamlined.
The reporting function is useful but could do with some enhancements to save us time when reporting to the Board
The software is intuitive and easy to use - very user friendly.
Customer service has also been excellent and very interactive.

Cons

There are two main developments which would improve the software: 1) the ability to interrogate the system in relation to voids on each property and then to report on this in an aggregated way. It would be really useful to know the number of days of voids for each property and to attach a monetary value to this. Equally it would be helpful to be able to collate this information to get a sense of voids across the whole portfolio.
2) The ability to create an easily understood tenant statement which could be distributed to tenants and which separates out payments from housing benefit and payments directly from the tenant. This would also mean separating out payments when they are entered in, which would be helpful in terms of our accounting processes.

June 2017

Gayla from LGG Real Estate, LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2017

Although I am still getting to know the app, my initial reaction has been very positive.

I am much better organized!

Pros

Re-Leased communiates well with a popular accounting app, Xero. I think the combination of using Re-Leased and Xero will result in the most efficient tracking of my real estate portfolio details and my accounting data. I have struggled with other apps to find all that I need in one place. Yes, it is true that I am dealing with two different Apps, however, Re-Leased works so seamlessly with Xero there is little to no inefficiency or duplication of effort in working with the two apps. Also, I love Re-Leased's customer service. Everyone that I have spoken with has been friendly, knowledgable, patient, and quite helpful. Finally, I find that Re-Leased is very intuitive in terms of entering data and figuring out how to move around the app. I hope to have an opportunity to more fully review this product once I become familiar with some of its more advanced features. I have a feeling my comments will remain quite positive.

Cons

Some of the property attributes should be available company-wide, and not only in connection with their respective property pages. For example, if I want to view all of the insurance data together for all of my properties, I should be able to do this. The only other thing I can think of is that the U.S. version could be more adaptive to U.S. terminology. Some of the terms do not transfer over in certain of the more detailed databases (such as tracking insurance details). However, this is not the case regarding anything very significant. Bank connectivity, currency, measurements, gps locations, etc. all work very well for my properties, all of which are in the U.S. So far, there is not anything of significance that I do not like.

Response from Re-Leased Software Company of

Replied June 2017

Hi Gayla, we really appreciate your comments. It¿s fantastic to hear that Re-Leased is simplifying the management of your property and is intuitive to use! We will of course consider your feedback and take it on board to better provide value for our customers, particularly as we expand into the US market. And as you mentioned, our customer service team is always available. Thanks Gayla!

July 2017

Mike from Designerkit Furniture (pty) Ltd t/a National Storage Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2017

The overall experience with re-leased has been good, from the setup, installation support

Pros

The ease with which I can track tenants. My business is self storage so there is a lot of movement and short leases, and the automatic invoicing is a great help, as well as the ease of adding new tenants and archiving old.

Cons

As I am not integrated with Xero or other accounting software, it would be useful to have more monthly reporting on functions like cash received, EFT's for the month and YTD , occupancy levels , etc

Response from Re-Leased Software Company of

Replied July 2017

Hi Michael, Thank you, we really appreciate your feedback. I¿m glad to hear that you have taken advantage of the automatic invoicing and simple tenancy functions to cater for your storage company and short let needs. Your comments in regards to reporting on cash received, monthly EFT¿s, YTD and occupancy levels for non Xero users has been passed on to our development team. If you have the time I would love to discuss your suggestions in more detail. Thank you Mike! Doug and the Re-Leased Team

September 2017

Simon from Wallace Development Compnay Limited

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

Re-Leased has made a significant improvement to the management of our commercial property portfolio

It really makes the management of the property portfolio easier and more straightforward. Critical dates are no longer missed. It's a great way to store our leases and rental documents in the cloud, securely backed up and accessible anywhere.

Pros

Re-Leased is a sophisticated and intuitive platform that has delivered several benefits to my team and my role as a property manager. Tasks that were once time-consuming and critical dates that were often forgotten are dealt with on Re-Leased. The implementation and support staff are attentive and ready to provide assistance if you are ever in need. It's a great software with a great team behind it.

Cons

There is very little not to like about this software. Improvements are constantly made and it is very intuitive. The reporting side still needs some improvement but this I understand is on its way.

November 2017

James from Monktondean Investments Limited

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Extremely positive.

Time saving. Better organisation. Ability for geographically spread employees to all see what is going on and communicate. Allows us to grow without the need to expand the employment and therefore overhead base.

Pros

The time saving in managing a multi let estate both from the property management side and also in respect of the accounting as a result of Re-Leased having a full integration with XERO. Integrated software which is cloud based is the way forward for any organisation wishing to minimise overhead, staff management issues and drive efficiency going forwards.

Cons

The software is relatively new and still developing and at this stage it doesn't address 100% of our needs but Re-Leased do listen to our requests and have and continue to add to their software and hopefully we will get there soon.

Response from Re-Leased Software Company of

Replied November 2017

Hi James, Thank you so much for the review. The feedback you have provided here is phenomenal! It is great to hear Re-Leased is saving you time administratively. Thank you Ja