I am much better organized!

Re-Leased communiates well with a popular accounting app, Xero. I think the combination of using Re-Leased and Xero will result in the most efficient tracking of my real estate portfolio details and my accounting data. I have struggled with other apps to find all that I need in one place. Yes, it is true that I am dealing with two different Apps, however, Re-Leased works so seamlessly with Xero there is little to no inefficiency or duplication of effort in working with the two apps. Also, I love Re-Leased's customer service. Everyone that I have spoken with has been friendly, knowledgable, patient, and quite helpful. Finally, I find that Re-Leased is very intuitive in terms of entering data and figuring out how to move around the app. I hope to have an opportunity to more fully review this product once I become familiar with some of its more advanced features. I have a feeling my comments will remain quite positive.

Some of the property attributes should be available company-wide, and not only in connection with their respective property pages. For example, if I want to view all of the insurance data together for all of my properties, I should be able to do this. The only other thing I can think of is that the U.S. version could be more adaptive to U.S. terminology. Some of the terms do not transfer over in certain of the more detailed databases (such as tracking insurance details). However, this is not the case regarding anything very significant. Bank connectivity, currency, measurements, gps locations, etc. all work very well for my properties, all of which are in the U.S. So far, there is not anything of significance that I do not like.

The ability to automate our invoicing was a big reason as to why we went ahead with this software package. Also to be able to use the cloud storage to store all the property documents and maintenance logs was another major plus for us when deciding on systems.

The initial setup team were very helpful, understood our needs and requirements via 'data calls' where we would explain how our business works and they would then assist with the implementation of the data. Very easy to find your way around the system, streamlined and effective. The breakdown of sections make it very easy to find specific information and file accordingly. Automatic rent invoices, with the ability to add future rents is very helpful. Invoices can be emailed automatically to tenants as well, reducing the amount of admin workload.

It is frustrating that you cannot merge multiple properties into a single tenancy. With our park we have large tenants who occupy up to 3 properties on one lease agreement, however the system doesn't allow such a thing and you must create multiple tenancies that do not link to each other.

They couldn’t care less about their clients. BEWARE - you’re in for a price hike every year - that’s the only time you’ll hear from this appalling organisation.

The first year of usage, after that they become relentless to increase the package costs

Staff serving constant increases each and every year

Streamlining business processes, creating productivity gains in the housing team and reducing time spent with accounting

I like the ability to be able to search by tenant or by property and I like that you can get to the information you're looking for several different ways. I also like the interoperability with Xero which makes our rent collection and accounting processes much more streamlined. The reporting function is useful but could do with some enhancements to save us time when reporting to the Board The software is intuitive and easy to use - very user friendly. Customer service has also been excellent and very interactive.

There are two main developments which would improve the software: 1) the ability to interrogate the system in relation to voids on each property and then to report on this in an aggregated way. It would be really useful to know the number of days of voids for each property and to attach a monetary value to this. Equally it would be helpful to be able to collate this information to get a sense of voids across the whole portfolio. 2) The ability to create an easily understood tenant statement which could be distributed to tenants and which separates out payments from housing benefit and payments directly from the tenant. This would also mean separating out payments when they are entered in, which would be helpful in terms of our accounting processes.

It really makes the management of the property portfolio easier and more straightforward. Critical dates are no longer missed. It's a great way to store our leases and rental documents in the cloud, securely backed up and accessible anywhere.

Re-Leased is a sophisticated and intuitive platform that has delivered several benefits to my team and my role as a property manager. Tasks that were once time-consuming and critical dates that were often forgotten are dealt with on Re-Leased. The implementation and support staff are attentive and ready to provide assistance if you are ever in need. It's a great software with a great team behind it.

There is very little not to like about this software. Improvements are constantly made and it is very intuitive. The reporting side still needs some improvement but this I understand is on its way.