All Rent Manager Reviews
1-25 of 311 Reviews
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Jordan
Real Estate, 11 - 50 employees
Used unspecified
OVERALL RATING:
5
Reviewed April 2024
Rent Manager Review: Make Your Life Simpler With Rent Manager.
Ginger
Verified reviewer
Real Estate
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
A great software team!!! We love the versatility!
Prior to Rent Manager we used Yardi for 17 years until they became too expensive and no longer catered to a small company base. This is so much better! Rent Manager listens to their customers. We couldn’t be happier!
PROSThe online RM12 version gives us the versatility of a complete accounting program (minus payroll of course) that allows small employers with mixed portfolios to use a single product. Outside Payroll options work great for us. The Rent Manager team is constantly listening to their customer base and makes product use seamless with a great support staff! We are a small locally owned property management firm with commercial, residential and self-storage rentals and have used the Rent Manager program since 2011. We currently manage 15 sets of books that include around 30 properties. The software allows us to set up each property based on its own rental type and each user can be restricted based on need. We love the user friendliness, training options and the program options available
CONSWe have not found a major con with this program. The development team tries to work with all parameters to find a work-a-round if not an immediate fix.
Vendor Response
Thank you so much for your review Ginger!
Replied April 2018
Anelle
Management Consulting, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
This App is great!!
Great! The RM app is user friendly and the university is EVERYTHING!
PROSI love the way that RM makes our work simple and efficient. The reports are genius and everything is easy
CONSNot too much alerts in my email. We need to be updated about issues or updates etc
Reasons for switching to Rent Manager
I think is that one. Don’t remember the name but for sure we change since RM has more features Av
Vendor Response
Thank you for your review! Automated notifications can be setup within Rent Manager to notify you of updates within multiple areas of the program. Please reach out to our support department for assistance.
Replied January 2024
Kristi
Real Estate, 2-10 employees
Used more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2017
Transitional Issues
Since RentManager upgraded us to "Premium" support - we have had a higher success rate. Casey has been amazing and VERY responsive. Britany has also been extremely helpful. A comparable feature request was finally successfully completed. We are hoping that we do not have to change companies, but rather, RentManager assists us to be 100% functional for our customer needs. To date, we have lost 18 homes due to technical issues with our software (email, etc). This is a significant and irreparable loss. I communicated these concerns with Casey and he did his very best to advocate for us in updates to the email information, report functionality, reconciliations and more.
PROSProvides us with tools to manage effectively. Allows for reports, letters, media, and more to be used.
CONSTransitioning from RentManager Xi has been a nightmare. Marketing formats 100% changed. Owner information lost in the transition (and more) Not all Technical support staff on "ground floor" calls were knowledgeable enough to answer questions - some even answering questions/providing information that was incorrect (costing hours of time/money/loss of owners) API information to Zillow is delayed longer than 3 days or more before being able to be seen on their site. Low/Zero response to new function requests - even though they provide a way to submit - response is zero. Medium Response to comparable feature from Xi request - WITH
Vendor Response
Hi Kristi, Thank you for your feedback. We are happy to hear that Casey, your Premium Support Representative, has been able to help solve some of the issues you have expressed. We apologize for any inconvenience during your conversion to RM12. This feedback as well as all notes from your interactions with Casey have been sent to upper management to review as we continually strive provide the best service to our customers. We would also like to speak with you further. We will have our Sales and Account Manager reach out to you.
Replied December 2017
Lisa
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Rent Manager is a solid product
Satisfied!
PROSWe run properties as separate companies and I like the fact that many companies (owners) can be integrated into one 'location' within Rent Manager.
CONSIt is a very comprehensive program with lots of features, and I know that I have not utilized the full potential of the product. I cannot think of anything I am missing right now, but I also have any experience with other similar software products.
Vendor Response
Thanks for your review Lisa! We highly recommend checking out Rent Manager University to learn more about the features available within the software. Your sales representative can also help go over the available features on your account specifically.
Replied June 2023
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed July 2019
Great Software with Even Better Customer Service
It is the one stop shop for a large number of management needs from sending out notices to billing and payments with great support.
PROSI love how customizable it is. I also love how many different daily tasks it can address all in once place.
CONSWhile the company continues to make improvements to the software (a positive thing), it really slows down the ability to function. There seem to be 'fixes' going on almost every week. Sometimes the software runs VERY slow.
Reasons for switching to Rent Manager
Yardi's look is a little clunky and out of date. We were looking for something that had it all and was also easy to use, something that Yardi is definitely not.
Vendor Response
Thank you for your review! Our support team would be more than happy to take a look at any slowness issues you might be experiences. Please give us a call at your convenience.
Replied July 2019
Bobbie
Real Estate, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Rent Manager review!
Great experience I really do like Rent Manager
PROSThe customer service and remote live access
CONSI had never heard of Rent Manager before coming to Greenbrier and a short cut work sheet would of been nice.
Reasons for switching to Rent Manager
I switched my job to a new company, and this is what they were using.
Vendor Response
Thank you for your review!
Replied December 2023
John
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
There's a lot there for the money!
We are learning more and more about the features as we attempt to attend Tech Tuesdays and Thursday trainings.
PROSOnce you understand the creation of tenants, the creation of units, prices, etc. - it becomes very easy to manage rental transactions.
CONSThe program is not always as intuitive as I would like. But, support is VERY helpful in resolving issues.
Reasons for switching to Rent Manager
My former accountant left the company. I asked how a local mobile home park managed the park and they were using Rent Manager.
Vendor Response
Thank you for your review!
Replied October 2023
Matt
Real Estate, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Great Software
Glad we are using this software! It has allowed us to get more organized, and helps me to understand how our properties are performing.
PROSThe reporting features are very robust. There are hundreds of stock reports, with options to adjust and customize reports. I can set up report batches to automatically send on a regular basis-- either to myself, or to other stakeholders.
CONSThe report customization features can be a little bit overwhelming to a new user. Fortunately, customer support has been very helpful in this arena!
Reasons for switching to Rent Manager
Implementation with Yardi did not go well, and we were never able to fully embrace it.
Vendor Response
Thank you for your review!
Replied March 2024
Kristen
Verified reviewer
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Rent Manager
We have been quite pleased in the decade that we have been using Rent Manager with the product, the support and of course, the streamlining it has provided our business.
PROSWe were among the first to convert to Rent Manager's stand alone version and we continue to use Rent Manager for every aspect of our business (approx. 1000 residential and several commercial buildings). The software is very user friendly and intuitive making it easy to onboard new employees. The comprehensiveness of the online training through Rent Manager University is invaluable for new and long time user employees. We use several of the integrations and are currently looking at adding several more. The allow us to adapt to every changing technologies and industry best practices. The customer/technical support is outstanding. I really cannot say enough good things about the support department. Whether it is technical support or assistance in scripting to help you streamline or create custom reports, they are always extremely helpful and responsive.
CONSAny cons that we have found Rent Manager has helped us find work arounds for or has upgraded to in their regular updates. I would like to see more options for "batch" operations.
Reasons for switching to Rent Manager
We needed software with more features and integrations to keep pace with new technologies.
Vendor Response
Hi Kristen, Thank you for your review! We've loved working with you over the years and can't wait to show you all what we have in store for the future. Feel free to submit any batch operation ideas to our development team here and we will gladly look into them for you: https://www.rentmanager.com/featurerequest
Replied July 2019
Rachael
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Switching to Rent Manager
We like the functionality capabilities for sending out reminders to tenants about payments due.
CONSThe implementation process was cumbersome; and while the Rent Manager team offers many opportunities to receive help with implementation it was still a significant undertaking.
Vendor Response
Thank you for your review!
Replied March 2024
Ellie
Commercial Real Estate, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Great Customer Support
Being able to call in for help and they can walk you through most things.
CONSSome part need to "talk" to other parts better.
Vendor Response
Thank you for your review!
Replied March 2024
Ronald
Real Estate, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Love the support system
I have found hidden gems like the letter writer with triggers.
PROSTalked with tech support today they answered smiling and the experience was very satisfying.
CONSNothing comes to mind. Everything it does is exactly what I need in a software.
Vendor Response
Thank you for your review!
Replied March 2024
Andrew
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
A great fit for us
With Rent Manager we have been able to take technological steps forward that were previously too complicated or clunky. As a result, we have transformed many of our operational systems for increased efficiency, accountability, and effectiveness. We are moving all our properties to the Rent Manager platform, so the transformation and improvement continues.
PROSPricing is user-based, so we have added properties and units at no additional cost. Support is great. Customization makes the software very flexible. Database provides powerful reporting tools to peel back reports and review informative details for decision making. Guidance through integration process was great.
CONSNo significantly negative experiences come to mind. There are limitations with any system, but Rent Manager has met or exceeded our expectations in all critical areas.
Reason for choosing Rent Manager
References; full functionality; transparent sales process; full accounting package; scalable at no added cost; available integrations for single -platform functionality; flexibility/customization allowed management of all our asset types, not just multifamily.
Vendor Response
Thank you for your review!
Replied June 2023
Tonya
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Rent Manager
The support Rent Manager overs is outstanding. They offer so many ways for you to train or trouble shoot with their software.
PROSEase of use. Versatility. New features regularly. Product support.
CONSThe screens are very generic in appearance. The software could be more visually appealing
Reason for choosing Rent Manager
Product support. Training.
Reasons for switching to Rent Manager
Product support was very lacking with previous software company.
Vendor Response
Hi Tonya, Thank you for your review! Our product support team really appreciates the shout out as well. If you are looking to customize tabs or reports, I highly recommend checking out Rent Manager University or the Help File (F1) to see how you can customize the look of the software.
Replied August 2019
Cody
Real Estate, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Fantastic product that makes huge difference in our work
it has pretty much every tool we need. it gives tenants access as well as owners and is well organized
CONSit has access from internet browsers and i would like to see it be improved and have even more functionality. it is good, just want to see it be better
Reasons for switching to Rent Manager
buildium was flat out awful and never should have even existed
Vendor Response
Thank you for your review! We currently offer a full web browser version through Rent Manager Express. This version is available for use on tablets and mobile as well. We would also like to learn more regarding the updated interface and additional functionality you'd like to see within the program. Please let us know by submitting a feature request here: https://www.rentmanager.com/submit-a-feature-request/
Replied October 2023
Kasey
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Not Perfect, but Very Good
We had considered other software before deciding on Rent Manager in November 2015. Rent Manager has been around for a very long time. They seem to understand what property managers really want/need based on the length of their experience. We like that there are a lot of options; the software is robust. Reporting, usability, cost, and integration (with our website/tenant application, a consumer credit company and other software) were important to us. We have been happy with the software in general. Their customer support is pretty good. They've been rolling out new features. We started on their older version - Rent Manager Xi - and have switched to the new platform - Rent Manager 12 - that was introduced February 2016. This was their first major software update in the last decade. Complaints about the older-looking interface are likely about Xi. I would say 12 has a look that is somewhat similar to Quickbooks. We are managing about 270 multi-site residential units and growing. (I understand some people use this software to manage other things like boat slips and salon chairs!) One thing we really liked about Rent Manager was that it scales up easily. We didn't want to have to go through another software switch any.time.soon. We heard that there are some property managers happily using the system with 1000+ units. One major difference between Rent Manager and other property management software options is that Rent Manager charges by the user login where others charge by the unit. We're about to add a new feature rmService which allows our maintenance team to use a phone app instead of the internet to access service requests and tenant info. Should make service requests easier to manage in the field.
PROS- Customizable options (User Defined Fields) - New updates being rolled out - Reporting - Customer support - A lot of features - Integration - Cost for basic use...especially if you have a small staff - Scalability
CONS- Web design is wildly expensive! (The quotes from RM's design team are nearly the rate our independent web designer charges luckily you can get their user guides and use your own web designer (to create your integrated website, application, rental listings, etc.) - A la carte features that need to be purchased for an additional fee - Rent Manager 12 has some small bugs still being ironed out but nothing major - Web Portal Suite (namely the MobileRM website) should be better/more user-friendly
Scott
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2020
Rent Manager
Good product and support. I primarily changed because of the online payment fees assessed. Much too high, but, consistent with most other products. I found a product that did not charge for online payments. Having complications with that product in features, functionality and service though....maybe that is why others charge.
PROSGood batch reporting and formating capability Strong accounting features Excellent Owners portal...even though most owners do not use. Strong sales tool for Management Company. Relatively intuitive Consistent logic
CONSMobile application was just rolling out. I did not convert to the mobile solution due to plans to convert to another software. New mobile application might solve some of the Cons. Pricing: Per seat pricing, set up fee for each additional seat, mobile, web integration, etc. modules additional costs. However, the biggest issue was the $1.50+ charge for Residents to pay online using E-checks. If you have 1000 units paying online, cost is $1500 per month. Too much. LImited integration with various online posting services.
Reason for choosing Rent Manager
Good for a small starting company. Scaleable.
Vendor Response
Hi Scott, Thank you for your review. It is possible to pass all epay fees to tenants vs the management company covering the cost, similar to other online credit card processing fees. If this is something you might be interested in, we can gladly help initiate the conversation with Zego to make the switch.
Replied February 2020
Nathan
Commercial Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2017
A Wealth of Features & Could Always Use a Few Tweaks
It is a tenant-centric platform, allowing our residents to see their accounts and pay on-line, thereby reducing our central office workload. We operate 15 or so entities with RM and a handful with QuickBooks. From a financial analyst viewpoint, I prefer QB, because of the easy export features. Still, we have 1,300 + tenants and are re-building occupancy at newly acquired mobile home parks, so our focus is on providing the best face for our residents. QB was not doing that for us. This is a more comprehensive program tailored for the rental world
CONSFor some inexplicable reason, report exports to Excel do not carry the formulas over. It is a huge time waster for those of doing a repetitive analysis of multiple companies. I can only think this relates to some licensing issue. QB does it automatically and I miss that. In fact, I resent that RM does not provide that functionality and don't understand why they wouldn't provide this time and money saving convenience to their customer base.
Vendor Response
Hi Freehold Real Estate LLC, Thank you for your review. I apologize that you have been having issues with our export to Excel function. We greatly appreciate your feedback on your software and I will pass your review on to the appropriate parties in our company for further examination and review.
Replied May 2017
Aaron
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Rent Manager Review
Rent Manager is our all-in-one support basket for our managing needs.
PROSThe support team is always worth calling. They will speak English and provide the support you need to fix your problem.
CONSSome parts of the software are clanky. Like running 1099 reports you have to remember that some characters are not supported so we have to cross reference to the W9 or remember whose reports won't run correctly. On the other side Rent Manager allows for support tickets and this is in the works to be updated.
Vendor Response
Thank you for your review! Regarding 1099 reports, please reach out to our support team at support@rentmanager.com regarding the issues you are experiencing.
Replied November 2023
Stacey
Commercial Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2017
Don't waste time with Rent Manager
If you only manage 1 or 2 properties (and you own them), this might be OK. But, if you're in the business, this is the bottom of the barrel
PROSIt's cheap. That is the only pro. But if you're looking for good software, please don't even consider this.
CONSIt crashes and customer service is terrible. There is no way to correct accounting mistakes. It does not generate leases nor offer e-signatures. You have to manually generate owner's statements and manually e-mail them as all e-mails sent from Rent Manager end up in the spam folder.
Vendor Response
Hi Enclave Holdings II, Thank you for providing your feedback. We do take customer feedback seriously and we would love to speak with you further regarding any issues you might be having. Rent Manager does allow you to correct accounting mistakes using GAAP standards. We also have leases, electronic signatures, an owner web portal for owner statements and information, report automation (including monthly owner statements), and much more available within the program. As for spammy emails, our Support Team can gladly help you look into this issue and find the root cause. We were unable to find your contact information in our system. Please let us know the best way to contact you to walk through these built-in features via salesinfo@rentmanager.com. We look forward to hearing from you!
Replied October 2017
Christopher
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Rentmanager has been a positive factor in the growth of our company.
You can petty much customize the program to fit your operation. Being able to intergrate our screening, maintenance, reports, phone system & website & e-commerce into one system for our office is a tremendous asset. It allows our office to function smoother and more efficiently which in turn, allows us to handle more properties with less personnel. Rentmanager is continuously upgrading the software and introducing new modules that can be incorporated into your operation. I also like that the company is privately owned and carries little or no debt.
CONSConverting from the Rentmanager 11 to the 12 version took more work than I anticipated. It can be difficult keeping up with all the changes and additions that are continuously happening.
Vendor Response
Thank you for your review Christopher! We're so happy to hear Rent Manager has been able to help grow your company. With all the new additions, be sure to check out RMU. Our training team is working hard to add new courses each week to discuss any new features that have been released. Your account manager, Nick, is always more than welcome to walk you through any recent releases as well.
Replied May 2018
Brent
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed February 2016
Been with RM since 05, LOVE the recent upgrade of v12--offers a lot for the analytical end user
I like that it's free and open until 7pm eastern. There was a time when the phone reps didn't seem that well trained but that hasn't been the case in the last 4 years or so...we get VERY well trained support when we call in and they are friendly. Like the extremely detailed reporting that I can customize, great andriod app, user defined fields that we use a lot to manage the unique competitive advantages our business has, integrated VOIP is really cool, nicely organized software (such as prospects, customers, epay, work orders, etc), and on and on. There's a lot I like about lcs rm...event went to their user conference last year for the first time in New Orleans and our team enjoyed that. The pricing model isn't always ideal. Sometimes it's confusing. But that's perhaps par for most software companies. They have released so many new features so quickly (and they really are good features!) that about 5% don't work.....but they always fix them within a few a weeks of us letting them know. It's not web based yet...but then again, I tried a web based site and it was terrible!! I had such limited features. RM12. rminspection needs a bit more building out as it's kind of clunky to use but it does work and is helpful. I would like for them to have an affordability module but I hear that's in the works and from my experience when RM says they are going to build something, they do! If you like details and you like to analyse your data and you want REALLY strong financials ingratiated into your resident management, than this is for you. RM also appears to be on the leading edge of web and app integration with the core product. My company of about 40 gets excited when RM makes new releases because it's usually something cool and different that we can use. Like texting with residents and voip integration.
Vendor Response
Hi Brent, Thanks for your great review! Our pricing is a bit different than most. We would rather customers only have to pay for what they use and help keep costs down the best we can. We hope you are able to attend RMUC.16! We're excited to be back in Florida and really missing the warm weather at the moment (it's currently snowing here). If you would like, we are sending out weekly release notes for RM12 that go over all the new features, updates, and fixes. To sign up to receive emails, please visit: https://www.rentmanager.com/customer-resources/self-help-resources/emails/ Kari Digital Marketing Coordinator
Replied February 2016
MaryLou
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Rent Manager Review
Overall, I think Rent Manger is an amazing product. I have put customer service through a lot of "extra" work, working with me to make RM as efficient a tool as my mind could make it and it has not disappointed me yet. I tell everyone - RMs potential - to me - is limitless.
PROSThere appears to be very little Rent Manager cannot do. You may have to contact customer support to explain what you are trying to get RM to do (in terms of report wise), but I have yet to come across an idea that RM was not able to work with me on how to produce.
CONSThe drop down menus are narrow - so if you don't remember the property account number, you have to scroll down to "find" your account.
Reason for choosing Rent Manager
Rent Manager seemed to be the most compatible product for our needs. Definitely the right choice!!!!
Reasons for switching to Rent Manager
The amount of information we were storing on the software caused it to fail.
Vendor Response
Hi MaryLou, Thank you so much for your review! We're happy to hear you are enjoying Rent Manager. Never hesitate in giving us a call - we love working with you all!
Replied August 2019
Susan
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Positive Experience with Rent Manager
The most recent version, Rent Manager 12, is a much better user experience and comes with many improvements; we just converted on May 7. The staff overseeing the conversion did a great job in helping us be prepared and we converted with very little issues, all of which were resolved quickly. Additionally, we have had very good experiences with Customer Support and think that the company does a good job of listening and considering suggested enhancements.
CONSThere are a few minor navigational items that could be improved but nothing we would consider a major issue. As with any software, you'll always find yourself saying "I wish it did [this]" but it serves the purpose well for property management companies.
Vendor Response
Hi Susan, Thank you for your review! We’re so glad to hear the conversion process went well and we can’t wait to see what all you do with Rent Manager 12. Let us know if you ever need assistance or if you have any thoughts on how we can make our program even stronger.
Replied May 2018