The onboarding was awful. I wanted to cancel the conrqctnhalfway through and we were actually upgrading from an old Yardi platform, not another software. Once getting through that though it is a truly phenomenal product.

Capabilities are almost limitless. So many options and modules available. It’s expensive but can automate enough workload that administrative staffing can. It really is amazing what it can do.

The onboarding was brutal. Yardi has no subject matter experts on their teams that actually care understand property management and maintenance and that makes it very difficult to speak the same language. Some of their trainers are great and some are awful. The trainers are not Yardi employees they are independent contractors.

Very great experience. I have used various other software and Yardi is by far my preference.

There isn’t much that Yardi can’t do. Very detailed reporting which is customizable. Excellent costumer service

The initial set up can be tedious but really Yardi supports are very involved to make it as easy as possible

I don't like it, I don't like it at all. It's clumsy and not user friendly. You should seriously get some design ideas from Building operator, end users.

Not much. WHy I can do some things on the phone app I can't do on my pc and vise versa is pretty poor design off the hop.

Where do I begin? Reviewing hours, I should be able to see a spreadsheet of my hours not manually check each day. Why it doesn't automatically sync data is beyond me. Every change I make on the work order or hours has to be manually synced. Why it doesn't automatically sync when I open and or close the app is archaic. I constantly get data retrieval errors, it loses hours I've entered and sorting through work order lists is clumsy and time consuming. My company recently switched to Yardi from Impak and it's been like 10 steps in the wrong direction for work order and hour tracking. I could get used to the actual work order system but the way it tracks hours is extremely limited. We need an interactive spreadsheet that shows weeks not single days.

Easy to use and everything loads fast most of the time

sometimes the reports load blank and there are too many steps

I would recommend Yardi over the other platforms.

I like the reports and how easy it is to find exactly what you are looking for. it is very easy to process POs especially now that vendors can upload invoices directly into Yardi for processing.

some of the reports take a very long time to pull the information.

I enjoy how Yardi has been designed and how easily it can be navigated. It is very user friendly.

I enjoy different ways to pull up information so that I can easily tailor it to my needs.

It can be slow to pull up information during major accounting deadlines. IE rent day, or around the end of the month when the rent is being posted. We have also had problems having our third party tenant portal integrate with Yardi with it comes to Tenant Promotion function. I do have a ticket in and they are researching the problem. Tech support is quite good at times, but I find that they do not look at the documents that were uploaded on help tickets and we waste time going back and forth when all the information was provided at the beginning.

I appreciate the ease in which you can run reports through Yardi and how quickly and dependably the software uploads invoices. It has pretty reliable support features and allows me to do lease administration easily.

What I like least about this software is that there isn't a quick way to compare invoices as you are coding unlike other programs that I've used. This can make it challenging to easily open other invoices and see missing recurring payments and ways that similar invoices are coded. It also is frustrating how the pathways and names to different functionalities within the program are different for different users. This can make collaboration confusing when it isn't universally the same for all users.

Voyager is a great tool and we would choose it again!

Once set up, Yardi does a great job automating the management of our properties. We have also been able to use automated receipts and payments to allow us to process transactions wherever we are. Yardi has been built around real estate and that is evident! Customer service has also been excellent. Support reps are dedicated to helping resolve issues and follow up is great.

Set up is a bit complex and choppy. Support is available and helpful, but there is not a lot of written documentation to rely on. The structure of the system and how it works is not very intuitive and you need help to get most things done. We are a Mac shop and have had significant difficulties getting set up. However, we got there and are doing great!

I have enjoyed working with Yardi and learning something new about its functionality every day. It's easy to use and there are always enhancements coming out to make report running and daily use easier.

Yardi makes it very simple to review all properties we have in the company. We are able to review tenant ledgers, run reports, reconcile accounts, add/delete properties, run trial balances and other report from Yardi Voyager.

The company I work for has a lot of properties and sometimes Yardi can run a bit slow when many people/departments are utilizing it especially around month end close.

I have been doing basic user administration for a couple of years and that process has gotten easier with each upgrade.

The various modules that cover all parts of our business: commercial, investor relations and multifamily.

A lot of times we do not see a status bar or any other indicator of the software processing something. Some error messages are vague or very database specific where the average person does not even understand what it means.

Against all other rental property softwares, this is the most diverse. You can literally use it from everything to commercial, residential and hospice type environments. It is also really great because most people that have worked in the rental property industry are familiar with the program which makes training new hires a lot easier.

This is a great way to manage every part of your rental property aspects all in one place. Yardi Voyager is extremely helpful in implementing payments to accounts and many more features. There is a reason that Yardi is one of the most popular rental software tools out there. They make handling everything simple and easy. Yardi Voyager specifically is good against multi platform rentals. It's like the big boy of rental tools. Once you have it all configured you'll never use anything else. It will help you with quotes on your new move ins, your lease expirations, your work orders for your maintenance people, it will also help with your occupancy, your vacancy and your foot traffic in your property. There are a lot of reports that you can generate to gauge how you are doing financially in the business as well. Yardi Voyager is an extremely useful tool.

The only con that I have about the program is that some of the functions that are incredibly useful, can be a bit difficult to configure and set up. Luckily though, any time I've struggled all I've had to do was contact customer support and they literally were able to help me step by step. Very very useful.

Yardi has SO MUCH functionality, a lot of which I will not even be able to scratch the surface of. I use this on a daily basis and can easily navigate to where I need to go. Customer service is fantastic and resolves problems very quickly. The UI is starting to feel dates and I feel like a lot of the tabs, and ways to search in the software can be condensed down to be less intimidating to new users.

Fairly easy to navigate, lots of different ways to get to where you need to go. Plenty of additional integration with other software (RealPage, Knock, BlueMoon, RentCafe) That will automatically pull information for guest cards, and resident profile. Seemingly infinite customization for different use cases so that you can tailor and tweak your Yardi experience to be exactly what you need.

Inability to delete guest cards that are duplicates or errors. Not being able to delete roommates in guest cards/resident profiles if they are their because of an error. Sometimes takes a really long time to pull pricing from an outside source like YieldStar

The accounting functionality is solid on Yardi Voyager and gives you a range of options ensuring that simple HOA/Condo financial statements can be completed with ease but also having more detailed setting for clients that require it. The system is completely customizable so that almost any company's business practices can be reflected in the workflow patterns, menu-sets and reporting.

Some of the new websites and software that are designed for client access to records are pushing the boundaries of what traditional software providers (such as Yardi) currently have on offer. Yardi are in the process of updating to try and match the new offerings that are available though - although the enhanced features are sometimes within whole new modules and options (such as Concierge) which are additional costs on top of the base Voyager package.

You can generally figure out how to do the basic functions with little to no training. In theory, it has a lot of useful information for property management.

Every single time there is an update, data is messed up & takes forever to get it fixed by Yardi. It times out fairly fast & you lose the data you were working on. There seem to be a lot of glitches & it's not always cleat how information is gathered & calculated.

It's been fairly simple to use. I wish it would be just a little more intuitive, but the Yardi Helpful Tools and instructions makes life easier if I have questions. Yardi Support is also amazing and answer almost all my questions perfectly.

Would I be able to run my apartment/townhome communities without Yardi Voyager? Maybe. Would I like to try? Definitely not. It is a life saver organizer and allows me to stay on top of everything that needs to be accomplished for me and my team. From leads, to financials, to reporting and more Yardi Voyager is my go to software.

Why can I not run certain reports on Google Chrome?! Biggest frustration and makes me go to Internet Explorer to run some reports, and I wish they made the search function a little more user friendly

Great software for property management but needs some tweeks!

Great tech support. Lots of options as to how it can help with everyday operations.

Hate how ledgers cannot be printed without adjustments. Sometimes need tech support too much!

I hate it.

Nothing. Even the UI is awful. Actually thier conference was fun but the product is awful.

It is way too complicated. I have used other software that is more robust and easier to use. Yardi has increased my workload. I will spend a full day on a Yardi task.

Very positive with my first Property Management software.

Ease of use, logical step by step follow through, but my favorite, favorite was the blue/gray screen in Yardi's software that never strained my eyes.

I wasn't able to utilize the customer support feature but honestly I rarely even needed to approach Management for Yardi assistance.

YARDI has been my go-to property management software at more than twenty different communities. The ability of this software to be manipulated to provide the management data and style to apply to so many various asset types, and or management styles is pretty amazing. The years of improvements through providing leading edge management software has honed this offering to include the ability to manage every aspect of your asset management needs.

The bottom line costs associated with licensing and usage are a consideration. For smaller users, the costs to set up menus, tabs, and reports are greater because they cannot be absorbed in as many budgets to achieve the customization you may need, within the included hours of service. These are some reasons smaller users are choosing other management softwares. It would seem such a stable industry leader would have simplified and made more inclusive, all the basics needed for smaller users.

Acceptional and very easy to maunuver through the user interface.

This product has made our daily work flow very easy. Its been great reorganing all of your files and using the awesome report function.

its lags at times but that due to the constance updates to make it a better user experience. They are usually resolved quickly.

It's our holistic ERP. Thus far it's an industry standard for a reason.

Accounting and ledger capabilities are fantastic.

Seems they still run into bugs with features that have been around for ages. User menu's aren't very intuitive. A lot of the support will provide steps to fix a problem without really understanding what the function does or why it has to be done - troublesome when you get into fixes that require several screens and complex process.

I love that our yardi rep can customize the features we need and tailor the program to the things we do most often. I appreciate the addition of the search bar and favorites to make navigating a breeze. Yardis functionality is ideal because it can integrate with so many other systems.

I would prefer if yardi didn't time out as often as it does but I understand that is a security feature to protect the sensitive information we are working with.

This software made my company's processes much more streamlined and effective. It created a team functionality allowing more people to work together than before.

I like that the software can be customized to your needs. There are several options for add ons that you can choose to use or not. There's also a ton of training from full conferences to webinars.

When usage is high, the system can run slowly. This generally happens around the first and last days of the month.

Overall, the basic yardi is not bad but outdated. If you can afford it, I suggest using the updated version. You get what you pay for. On the property management level, you are able to access financials quickly. Which really comes in handy when the property owners have questions.

There are many ways to get to get one function/menu. User friendly. Able to locate financials easy on the property level and for individual residents.

If you use the basic yardi, you are not able to use all the functions; even though the functions are listed. Areas to input data but unable to get the data in a spread sheet.

I like the fact that this product is user-friendly. I love the mobile capability. The accounting functionality is solid and is customizable. You can define the user fields and create custom attributes. The support is also great and issues are addressed in a timely manner.

There are no items I can think of that I like least. The product is great.