Is Yardi Voyager right for your business?
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Frontrunner 2019
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
What is Yardi Voyager?
Yardi Voyager is a cloud-based property management and accounting platform for both residential and commercial entities. This software product is designed for small portfolio real estate owners as well as larger portfolio enterprises and can be accessed on any mobile device. Yardi offers property management solutions for residential properties, affordable housing, military housing, student housing, plus more.
Yardi Voyager features automated lease administration, recoveries, lease management, payment processing, lease renewal workflows, tenant maintenance requests, plus more. This system provides integrated accounting and property management functions, role-based dashboards, and critical date notifications with real-time analytics and business intelligence.
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User Review Highlights
4.16
191 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"The front end features for site level is Great easy to use."
"I love how it is easy to filter between keyed invoices and those that are already in the workflow. It's easy to switch back and force and to code invoices accordingly."
"I really liked the functionality and ease to learn new task. Self taught, I enjoyed and followed through and got exactly what i needed."
"It could be confusing when there are pages of invoices in the software to process, which have or have not been processed already."
"I could get used to the actual work order system but the way it tracks hours is extremely limited. We need an interactive spreadsheet that shows weeks not single days."
"Additionally, it is a little difficult to train new users on Yardi Voyager; once they get it, they can really take off."
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Which features does Yardi Voyager offer?
Core features:
AccountingAccounting IntegrationAd hoc ReportingApplication ManagementBackground ScreeningBilling & InvoicingCalendar ManagementCommercial Property ManagementContact ManagementCredit CheckShow more features +
Other Top Recommended Property Management Software
How easy is Yardi Voyager to use and deploy?
Yardi Voyager supports Cloud Based deployment options, including: Cloud, SaaS, Web-based.
4.16/5 out of 191 Reviews
Showing 1 - 5 of 191 reviews
Anonymous
Company size: 51-200 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2020
Great All-in-One System
Pros
This system integrates with a lot of different software's so that you can have everything feed into 1 main place.
Cons
Can be challenging at first to use, especially if coming from a different PM database. However, it is built out with a lot of different features that provides a lot of different reports.
Idy
Company size: 11-50 employees
Industry: Real Estate
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2022
Our Yardi Experience
Overall, Yardi fits our needs and has good customer service
Pros
I love that the software offers everything we need in terms of commercial property management, and running the day to day management
Cons
That each tool we want to add is like an add on, and not like one big software
Reasons for choosing Yardi Voyager
Yardi is already set up for use for commercial, while Entrata is still starting out and doesn't have all the features necessary to running a commercial property
Reasons for switching to Yardi Voyager
We needed a software that is more customized to property management
David
Company size: 11-50 employees
Industry: Real Estate
Time used: More than 2 years
Review Source
This review was submitted organically. No incentive was offered
April 2022
Industry Standard PM Software that declined over time
We ceased using Yardi after many years, primarily due to the outrageous costs and at the end horrible customer support. They "a-la-carte" every module and the functions within each module can be limited unless you license everything. The main reason was we could not get customer/technical support. Support emails would go unanswered, phone numbers disconnected or unanswered. Their management team would get involved and still nothing would be responded to or helped.
Pros
User interface was easy to understand and use. You could create your own customized reports.
Cons
That is a long list. Rent Cafe (tenant portal) never worked right for our tenants. You could never get two different reports to give you the same answer. Not nearly enough automation options for day to day functions. The primary con was little to no customer/technical support. Even the numbers on their "Support" site were either disconnected or unanswered.
Alternatives Considered
Reasons for choosing Yardi Voyager
We choose AppFolio. Outstanding customer support, great owner/tenant portals, more streamlined and automated processes. They also don't nickel dime you for every function and every module.
Alpa
Company size: 11-50 employees
Industry: Accounting
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2022
Yardi Voyager is user friendly
We switched from an older accounting software program to Yardi and it has made everything more efficient and everyone at the company loves it. It's easy to enter information into Yardi and also Yardi produces great reports which are easy to read for even tenants.
Pros
I love the reports that are produced from the software and the option to either had the reports in PDF format or excel. Look how easy it is to post journal entries and how you can view everything in one screen when you run the trial balance.
Cons
The advance recoveries modular could be improved and more support could be provided for it.
Reasons for switching to Yardi Voyager
Old and out dated.
Benjamin
Company size: 51-200 employees
Industry: Real Estate
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2021
Happy We Made The Switch To Yardi Voyager
We are only a few months into being live in Yardi Voyager, but so far the experience has been what we hoped for in making the switch from MRI. We also use the Yardi CRM platform, as well, which allows us to seamlessly switch back and forth if needed. While the difficulty in ensuring permissions across the board are correct for our users, Voyager is doing everything as we had intended at the moment, and we look forward to getting more used to all the bells and whistles we didn't have with MRI Software.
Pros
Voyager isn't flashy, but it offers an easy-to-navigate interface that we loved. We especially love the Community Manager dashboard, which has streamlined our live reporting and ability to easily access availability, resident data, make ready schedules and more! Plus, the amount of reports out of the box is astronomical.
Cons
The "roles" and "permissions" can be tricky to navigate, even with guidance from Yardi. We are going on month two of being live in Yardi Voyager, and are still running into access issues for areas that are essential to our business, though those are easily updated once we know what permission to update.
Reasons for switching to Yardi Voyager
Our contract with MRI was up for renewal, and we'd been looking at switching for awhile. We were excited that Yardi would integrate better with our other vendors and our processes would be more simplified than in MRI.
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