Is Yardi Voyager right for your business?

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best for

  • Property Management
  • Best For All Business Sizes
  • Supports Cloud Based Platforms

what reviewers say

  • Great value for money
  • Great ease of use
  • Great functionality
Frontrunners

Frontrunner 2019

Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

What is Yardi Voyager?

Yardi Voyager is a cloud-based property management and accounting platform for both residential and commercial entities. This software product is designed for small portfolio real estate owners as well as larger portfolio enterprises and can be accessed on any mobile device. Yardi offers property management solutions for residential properties, affordable housing, military housing, student housing, plus more. Yardi Voyager features automated lease administration, recoveries, lease management, payment processing, lease renewal workflows, tenant maintenance requests, plus more. This system provides integrated accounting and property management functions, role-based dashboards, and critical date notifications with real-time analytics and business intelligence. The Y... read more

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Yardi Voyager financial reports
Yardi Voyager financial reports
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User Review Highlights

4.16

191 Reviews

5
84
4
68
3
26
2
9
1
4
4

Ease-of-use

out of 5
4

Customer Support

out of 5
4

Value for money

out of 5
4

Functionality

out of 5
  • icon"The front end features for site level is Great easy to use."
  • icon"I love how it is easy to filter between keyed invoices and those that are already in the workflow. It's easy to switch back and force and to code invoices accordingly."
  • icon"I really liked the functionality and ease to learn new task. Self taught, I enjoyed and followed through and got exactly what i needed."
  • icon"It could be confusing when there are pages of invoices in the software to process, which have or have not been processed already."
  • icon"I could get used to the actual work order system but the way it tracks hours is extremely limited. We need an interactive spreadsheet that shows weeks not single days."
  • icon"Additionally, it is a little difficult to train new users on Yardi Voyager; once they get it, they can really take off."

Read user reviews

Which features does Yardi Voyager offer?

Core features:

AccountingAccounting IntegrationAd hoc ReportingApplication ManagementBackground ScreeningBilling & InvoicingCalendar ManagementCommercial Property ManagementContact ManagementCredit CheckShow more features +

People who reviewed this software give it a 4 star rating for functionality.

How easy is Yardi Voyager to use and deploy?

Yardi Voyager supports Cloud Based deployment options, including: Cloud, SaaS, Web-based.

People who reviewed this software give it a 4 star rating for ease-of-use.

What do verified users say about Yardi Voyager

4.16/5 out of 191 Reviews

Showing 1 - 5 of 191 reviews

Anonymous

Company size: 51-200 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2020

Great All-in-One System

Pros

This system integrates with a lot of different software's so that you can have everything feed into 1 main place.

Cons

Can be challenging at first to use, especially if coming from a different PM database. However, it is built out with a lot of different features that provides a lot of different reports.

Idy

Company size: 11-50 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

May 2022

Our Yardi Experience

Overall, Yardi fits our needs and has good customer service

Pros

I love that the software offers everything we need in terms of commercial property management, and running the day to day management

Cons

That each tool we want to add is like an add on, and not like one big software

Reasons for choosing Yardi Voyager

Yardi is already set up for use for commercial, while Entrata is still starting out and doesn't have all the features necessary to running a commercial property

Reasons for switching to Yardi Voyager

We needed a software that is more customized to property management

David

Company size: 11-50 employees

Industry: Real Estate

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

April 2022

Industry Standard PM Software that declined over time

We ceased using Yardi after many years, primarily due to the outrageous costs and at the end horrible customer support. They "a-la-carte" every module and the functions within each module can be limited unless you license everything. The main reason was we could not get customer/technical support. Support emails would go unanswered, phone numbers disconnected or unanswered. Their management team would get involved and still nothing would be responded to or helped.

Pros

User interface was easy to understand and use. You could create your own customized reports.

Cons

That is a long list. Rent Cafe (tenant portal) never worked right for our tenants. You could never get two different reports to give you the same answer. Not nearly enough automation options for day to day functions. The primary con was little to no customer/technical support. Even the numbers on their "Support" site were either disconnected or unanswered.

Alternatives Considered

AppFolio Property Manager

Reasons for choosing Yardi Voyager

We choose AppFolio. Outstanding customer support, great owner/tenant portals, more streamlined and automated processes. They also don't nickel dime you for every function and every module.

Alpa

Company size: 11-50 employees

Industry: Accounting

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

June 2022

Yardi Voyager is user friendly

We switched from an older accounting software program to Yardi and it has made everything more efficient and everyone at the company loves it. It's easy to enter information into Yardi and also Yardi produces great reports which are easy to read for even tenants.

Pros

I love the reports that are produced from the software and the option to either had the reports in PDF format or excel. Look how easy it is to post journal entries and how you can view everything in one screen when you run the trial balance.

Cons

The advance recoveries modular could be improved and more support could be provided for it.

Reasons for switching to Yardi Voyager

Old and out dated.

Benjamin

Company size: 51-200 employees

Industry: Real Estate

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

July 2021

Happy We Made The Switch To Yardi Voyager

We are only a few months into being live in Yardi Voyager, but so far the experience has been what we hoped for in making the switch from MRI. We also use the Yardi CRM platform, as well, which allows us to seamlessly switch back and forth if needed. While the difficulty in ensuring permissions across the board are correct for our users, Voyager is doing everything as we had intended at the moment, and we look forward to getting more used to all the bells and whistles we didn't have with MRI Software.

Pros

Voyager isn't flashy, but it offers an easy-to-navigate interface that we loved. We especially love the Community Manager dashboard, which has streamlined our live reporting and ability to easily access availability, resident data, make ready schedules and more! Plus, the amount of reports out of the box is astronomical.

Cons

The "roles" and "permissions" can be tricky to navigate, even with guidance from Yardi. We are going on month two of being live in Yardi Voyager, and are still running into access issues for areas that are essential to our business, though those are easily updated once we know what permission to update.

Reasons for switching to Yardi Voyager

Our contract with MRI was up for renewal, and we'd been looking at switching for awhile. We were excited that Yardi would integrate better with our other vendors and our processes would be more simplified than in MRI.

Showing 1 - 5 of 191 reviews

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