Yardi Voyager Software

If you're shopping for property management software, then, even if you're a small firm now, Yardi should be on your consideration list. You are planning to grow, right? It will be a selling point if you prospective clients that you use Yardi.

Pros

During my 35 years in commercial and multi-family residential real estate, I have literally watched the real estate management software industry grow up. I have used most of the best property management software companies' products at one time or another. Yardi has been an industry front runner virtually since its release. If you run a large management company with institutional clients, then chances are you already know all about Yardi, because many institutional owners require that their managers use Yardi. If you aspire to manage institutionally-owned ("investment grade") properties one day, then you should take a hard look at Yardi. It is highly competitive cost and feature-wise with its very best competitors. Call Yardi and ask for a demo. At the very least, you will get a taste of what top-of-the-line property management software looks like. I have recommended Yardi software to my property management clients on many occasions. In all fairness, one size does not fit all in the property management industry, and I have recommended one of Yardi's competitors instead more than once.

Cons

What I like least about Yardi also applies to its best competitors. That is, there is a lot of front-end setup required to use its most valuable features. And there is a steep learning curve to be overcome in its use. Intense training of your controller/accountant(s) may be required, and additional training of property managers. As a general rule, you should expect Yardi's implementation cost to equal or surpass its purchase cost. This goes double if you plan to host Yardi on a proprietary server at your company. Again, my comments here apply to Yardi's best competitors as well. The best property management software is powerful, feature rich, highly customizable, and, when properly implemented, speaks well of your company's professionalism in many respects.

Pros

The product is is quite easy to use and it has a user friendly interface. It would not take too long to master.

Cons

Navigating some of the features could be a bit challenging but once you master the product the it will get better.

Pros

It is very easy to process payments and to have multiple properties
Adding different kinds of payments such as parking or other fees

Cons

Poor UI
If we hadnt progressed at all technologically then this would be a great platform to use.
Hard to search residents

I'd like to see classroom learning more widely available!

Pros

Available online, able to enter transactions for multiple entities without having to log out and switch companies. If configured properly, Yardi Voyager is able to run accurate cam reconciliations, eliminating the need for extra work (maintaining cam on a spreadsheet)

Cons

Not very user friendly on some levels, and the manual isn't always crystal clear. The e-learning isn't very helpful and classroom learning is only available certain dates and places.

Pros

Streamline time for entering accounts payable- nice that you can enter a batch (meaning more than one company)

Cons

Sometimes it's frustrating on where the reports are that you need and you cannot locate them-- you have to remember how to get there.

Overall I enjoy the software and would suggest it for any Property Manager!

Pros

I love being able the do all the accounting from one source. Yardi makes keeping track of leads as easy as a click of the button . I have no idea how are company lived so long without this product .

Cons

I wish that customer service was a little bit faster at getting issues resolved. It has taken sometimes two to three weeks to figure out software malfunctions.

Pros

The software is very well organized. We can track a lot of work processes within the website and it helps out team with many tenants and vendors.

Cons

Sometimes the pages take a while to load and often time out. The accounting team described the desire for it to do more for the price

This is the best property management products that we have used so far. perfect for managing client database, and saves on paper as well.

Pros

Once you learn the functionalities, it's easy to use. Highly recommend for an accurate setup. I love the dashboard. Very user-friendly.

Cons

Not all the company uses the same features. You can pick and choose the certain functions. The low-end version doesn't have many facilities.

The customer service is very friendly, but the system itself is just not user-friendly.

Pros

There is a lot of option for functionality, however, if it doesn't get setup correctly, one cannot use said functions easily. Then, has to spend extra time/credits with Yardi to correct the setup.

Cons

There cannot be separate forms for separate properties, which made our program view 10x too much information/form boxes than we needed to. So, there ended up being several empty boxes we just didn't fill in.

Pros

I like the functionality of the product. The conferences are very nice to learn about new products and changes in the system.

Cons

Integration with other systems can be a huge issue many times. The system should be more web-based for a more user friendly interface.

Pros

Easy to use, super basic program that takes care of all your needs. I love dash board. Anyone with basic common sense could work this program. Integrates nicely with other software's such as resident check and bluemoon.

Cons

I've used this software with different management companies and you can pick and choose which functions you want, nothing really negative on Yardi itself but not all companies use the same functions and not being able to use all of them can make the software a little more tricky at times.

I used this software to manage a large database of clients. I received a day of training and that was more than sufficient to get the hang of Voyager. For our purposes, I was easily able to search clients by first or last name, last 4 of ssn, or even the street they lived on. Was able to upload documents directly into the system and attach them to client profiles, which cut back on our paper usage and kept us from having to add more filing cabinets.

Pros

-Efficient
-Easy to learn, easy to use
-Reliable

Cons

Interface can get clogged up with open windows. Sometimes when you click to open a link the page will open in the background and you will not notice. Not a big deal maybe just something to work on for the next software update.

Advice to Others

If you need help managing your client database and would like to save money on paper and office space storing files than this is the perfect software for you. I have been nothing but happy with it.

Likes Best

Its very user friendly even on different versions its usually pretty easy to use.

Likes Least

Sometime some restrictions on access to reports or features.

Recommendations

TRY AND YOULL LOVE IT, I DO!!!! If you know someone that is using it at their job check it out!

Likes Best

It's easy to use, easy to navigate, easy to move from resident to resident and also to find vendor information.

Likes Least

I wish there were more reports available to everyone and not just to certain companies, etc.

Recommendations

This is the best property management software I have used in my 20 years in the business.

Likes Best

Covers every aspect of property management and ties all departments together makes it easier to communicate with all departments and tenants and be hands on the job 24/7.
most software i researched had one or two options missing but its seems like the staff at Yardi did a great job and covered every possible scenario .

Likes Least

Not 100% user friendly but easy to get used too, all in all great product

Recommendations

Saves the hustle of working with different software's

Likes Best

YARDI has been my go-to property management software at more than twenty different communities. The ability of this software to be manipulated to provide the management data and style to apply to so many various asset types, and or management styles is pretty amazing. The years of improvements through providing leading edge management software has honed this offering to include the ability to manage every aspect of your asset management needs.

Likes Least

The bottom line costs associated with licensing and usage are a consideration. For smaller users, the costs to set up menus, tabs, and reports are greater because they cannot be absorbed in as many budgets to achieve the customization you may need, within the included hours of service. These are some reasons smaller users are choosing other management softwares. It would seem such a stable industry leader would have simplified and made more inclusive, all the basics needed for smaller users.

Recommendations

Have prepared questions for specific demonstration by the software sales department of target areas that are important to you such as vendor management, what the process looks like from traffic through move out and the various ease of use options included. It is very important to understand the service options for continued training and support options to clearly ensure the software offers all you are seeking for your monthly and annual investment management.

Likes Best

Not for smaller HOA's - may be best for large associations, or a number of associations in a Manager's portfolio.

Likes Least

Does not provide sufficient Project Management tools. The version we would need is too expensive. The low-end version doesn't have basic features we need to track maintenance requests, projects, access documents, utilize email to send Board notifications.

Recommendations

Compare to Buildium, AssociationVoice and others that either offer website based or iCloud based services with portal access.