Great All-in-One System

Pros

This system integrates with a lot of different software's so that you can have everything feed into 1 main place.

Cons

Can be challenging at first to use, especially if coming from a different PM database. However, it is built out with a lot of different features that provides a lot of different reports.

Yardi Voyager for a Commercial Real-Estate Company

Voyager is a great tool and we would choose it again!

Pros

Once set up, Yardi does a great job automating the management of our properties. We have also been able to use automated receipts and payments to allow us to process transactions wherever we are. Yardi has been built around real estate and that is evident! Customer service has also been excellent. Support reps are dedicated to helping resolve issues and follow up is great.

Cons

Set up is a bit complex and choppy. Support is available and helpful, but there is not a lot of written documentation to rely on. The structure of the system and how it works is not very intuitive and you need help to get most things done. We are a Mac shop and have had significant difficulties getting set up. However, we got there and are doing great!

Easy to Use, and very organized.

Acceptional and very easy to maunuver through the user interface.

Pros

This product has made our daily work flow very easy. Its been great reorganing all of your files and using the awesome report function.

Cons

its lags at times but that due to the constance updates to make it a better user experience. They are usually resolved quickly.

One of the most challenging parts of my job is managing Yardi.

7s is a much better product than 6, which is a nice surprise. And payscan has worked well so far. In general, it's been a real struggle. It's just been really hard making Yardi work for my company. Occasionally, I come across a person who is great and knowledgeable, like [SENSITIVE CONTENT HIDDEN] and I try to reengage him or her but it's not always possible to get the same person to help. And sometimes you get one of the support team who is not very good and things can take a long time to get sorted out.....

Pros

It has a robust set of features and has many modules such as rentcafe that are native (hope I'm using that term properly) to the environment- meaning no need to integrate with third party software providers. Tech support is usually quick to respond.

Cons

You really need your own Yardi tech department to get the most out of it. If you don't it becomes critical to work with a Yardi consulting firm in order to customize the software to your business or implement new features. For some reason roommates are treated differently than "primary" lesees by the system. It's infuriating that residents are handled differently just because one was entered into the system first and is considered to be the "primary" resident, even when both folks are on the lease. Moving roommates in and out of the system is a nightmare for accounting. Customizing the leasing process and documents was so difficult and time consuming I had to fire Yardi from the job and engage an outside consulting firm. Yardi refunded my support hours upon request, so that part was good. The workflow is not set up to work in places like Boston or New York. The concept of a broker is foreign to Yardi folks. If you own or manage a single large property or community where all leasing is done in -house then no problem. If you own many properties in urban areas and rely on outside brokers to rent apartments choose a different software platform. Yardi support techs can be infuriating and there is no single person or team that is responsible for my account. I have team leaders for Voyager, Payscan, RentCafe, Lease Docs etc. but no single person is really "driving the train." I've been waiting 3 months or more for the correct version of my annual invoice.

Best Platform

I would recommend Yardi over the other platforms.

Pros

I like the reports and how easy it is to find exactly what you are looking for. it is very easy to process POs especially now that vendors can upload invoices directly into Yardi for processing.

Cons

some of the reports take a very long time to pull the information.