FreshBooks

RATING:

4.5

(4347)

About FreshBooks

FreshBooks takes billing out of your hands and puts it on autopilot. Set up automated invoicing, online payment options (ACH and Credit Card), and late payment reminders to get paid 2x faster. Next, boost team productivity with precise time tracking and collaborative project tools, so every minute, file, and conversation is tracked and logged. FreshBooks is a web-based accounting solution that caters to small businesses. FreshBooks serves various industries, such as marketing, legal services and business consulting, trades and home services and information technology (IT). Key features of FreshBooks include invoicing, expense tracking, time tracking, reporting and payments management. Users can brand their invoices, accept online payments and set auto payment reminder...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

FreshBooks Pricing

Starting price: 

$17.00 per month

Free trial: 

Available

Free version: 

Not Available

FreshBooks accounting
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FreshBooks Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for FreshBooks

1 - 5 of 4,210 Reviews

Dinos

1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed June 2022

I use FreshBooks because it's support kicks ass...

User Profile

Jane

Verified reviewer

Automotive, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Winning financial management battles with FreshBooks.

FreshBooks is one in all product that allows us to manage our finances more effectively. From tracking our expenditure, financial reporting, billing to invoicing, FreshBooks allows us to do it all conveniently from a single product. The joy of having FreshBooks is that now we get transparency on how cash is flowing in our business as well as how our business is performing financially.

PROS

By unifying several functionalities under one product, FreshBooks makes our accounting work very simple since we don't have to use many products. Despite it been such a powerful accounting tool, all its features are easy to use and the flexible interface makes it easy to surf through it. Using FreshBooks, there are basically no skills needed for us to create very beautiful and professional invoices for our clients. It allows us to keep all our accounting books like receipts very secure in case they are needed in the future.

CONS

FreshBooks dashboard is well organized and this makes everything clear and easy to access. It performs excellently and super comfortable with it.

User Profile

Shannel

Verified reviewer

Think Tanks, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

A healthy financial management with FreshBooks.

Finding a solution to manage our finances has played a huge role to the continued success of our organization. FreshBooks gives us the power of understanding how money is flowing in and out of the organization through the various expenditure routes. With it, we are able to plan for our expenses and track expenditure on specific projects to prevent cases of over-expenditure.

PROS

Being able to have full control on our financial activities has been the most beneficial thing we get with FreshBooks. Plus there are no complexities in using any of its features, everything is simple and straightforward. We appreciate it how FreshBooks helps us to track each and every expenditure in our organization and this makes it easy to have a clear overview of our financial performance. The security functions keep all our financial information tightly secure and only accessible to the people with the right authorization.

CONS

There is nothing concrete to complain about FreshBooks since it does it work legitimately and very effectively.

Susan

Management Consulting, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed January 2017

Really like FreshBooks but there's room for improvement

Here's the skinny on FreshBooks (the good, the bad, and the ugly): The Good: You can't beat the visual dashboard for tracking outstanding and past payments for clients. It's a great billing system for small businesses and especially consultants or freelancers. The recurring billing/invoicing system is FAB! Like many platforms these days, Freshbooks showcases a library of "add-ons" to help enhance your experience. Some of the best ones (in my book, as a tech consultant and marketer) are Hubspot, Shopify, Mailchimp, Bidsketch, BaseCamp, and Podio. There's a decent time tracking feature, along with the ability to track expenses. You can create/assign staff to project billing. Of course, you can issue "estimates" to prospects for future projects. As you send invoices through the Freshbooks system, it will log "sent" emails for you. And the system is designed to handle manual invoices for snail mail as well. Each client/business that you bill receives their own "login" to your dashboard to view their invoice(s). This is a nice touch, as clients may often "misplace" that original email with your invoice in it... It integrates very nicely with Stripe and PayPal (although I hear that may be changing - what? I know) plus Freshbooks has its own payment feature. I never have issues with payments, they always come through the system promptly (for online playing, 24-48 hours, the norm). The Bad: I'm not a fan of the reporting feature, while it's functional, it doesn't allow enough flexibility that a diverse consultant such as myself would like (need) to have. There are several reporting functions for each core feature (Accounting, Clients, Invoicing, and Time Tracking). But no option for custom reporting, which I often need as my diverse array of clientele has different process, set-ups, etc. At the very least, I would like to be able to customize the built-in reports on some level. I've not found an add-on that would assist me with this pain point. The Ugly: Finally, sadly, the worst thing I have to say about FreshBooks is that the Android app is greatly lacking. As the years (and technology) progress, that could eventually become a deal breaker. All the features in the world won't do a consultant much good if all of those same features can't be accessed via mobile device. We're ALL mobile these days, doncha know. However, if you split your time between desktop/Mac and mobile, then Freshbooks is well worth a look!

User Profile

Adam

Verified reviewer

Information Technology and Services, 10,000+ employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed August 2023

FreshBooks – awesome tools, improvable customer service

In addition, the time accounting function is simple and allows us to monitor business activities as a whole. It has helped us identify and quantify the time spent on both responsble and non-responsible work, allowing us to adjust costs and be more efficient in our operations. Overall, FreshBooks has made managing our finances and time effective.

PROS

Using FreshBooks has been a game changer for me and my team. The platfom excels in accounting and expense management, it offers a variety of functions such as generation and tracking of invoices quite complete, it has a history function for better control, this makes decision making easier, in terms of its interface I could say which is friendly and easy to navigate, saving us time and keeping everything organized. With freshbooks it's easy to customize reports and track metrics across multiple projects at once.

CONS

My experience with FreshBooks has been frustratng at times not because of its tools, but especially when it comes to customer support. Some time ago the live chat option provided quick and helpful responses, this made it easy for me to fix any problem, but now I am forced to send emails that go unanswered for days. And many times they are generic answers, which do not solve anything for me and delay the whole process.

Reasons for switching to FreshBooks

has better Performance and reliability in Accounting