I rave about MyCase anytime a colleague asks my opinion. Admittedly, I do not have experience with any other practice management software, but when I was comparing my options before signing up with MyCase I was most impressed by the completeness of the product as compared to other programs; and the price was by far the most competitive.

MyCase is easy to use. The basic functions are intuitive and a new user can navigate the program without much instruction. As a user becomes more advanced, MyCase offers training and tutorials, and has a plethora of add-ons available, allowing a user to really customize the program to their needs. For me, the most valued features are the ability to accept online payments, the communication and notes features, the time tracking and billing features, and the leads tracking.

The email integration is not seamless. I wish that there was a way for emails send to/from a connected email to automatically synch with any client who has a matching registered email address. Additionally, my rate has consistently gone up; I don't use a lot of the add-on features that are the justification for the price increases.

Best that's out there for sure. I've used at least 6 different Case Managment Systems in the past but this is by far the best.

The sheer amount of features. I have both billable and contingency fee cases and MyCase covers both. It also feels more polished than other CMS's other there. For some reason, the other CMS's I've used feel cheap and bare bones and you have to build everything up. MyCase gets you started quickly because it starts with a default template.

I wish it was a little bit more customizable.

It's OK. I feel like it has room for improvement. I don't like that I can no longer email from MyCase portal. That makes it hard and more work for me to connect my emails to cases on MyCase.

I like cloud storage and time tracking. I like that I can download all of my case documents.

I wish it would link cases to emails via Thunderbird and other apps. Also, wish it links incoming and outgoing emails, not just outgoing. Wish it can do drag and drop or ctrl+select instead of clicking on each document that i want to select to do things with. Practice Panther has a better interface than MyCase in that regards.

It's OK. Not bad enough to undertake the daunting task of migrating to something different, but not good enough to necessarily recommend.

I like that it is OS neutral. I like the billing.

It's not really that great for anything I do, and it's pretty restrictive on how you can set things up. For instance, there's no field in the user category to put my bar number, which is something that goes into pretty much any pleading that I draft. (1) Why isn't that field available, and (2) why can't I create custom fields? They always seem to be adding "features" that I rarely find any use for, but they won't fix bugs in their system. For four years, now, I can't clear an e-check that a client bounced. It shows up in the "rejected payment in last 30 days" field. They can't be bothered to fix that bug. Ever since COVID customer service has gone way down.