Very responsive company to work with. Great product, they are constantly working on new features.

This is a very easy-to-use platform, easy to train and implement.

Need to be able to edit the booking windows.

[SENSITIVE CONTENT] was the best thing that SERA has. She is the best and made a very difficult transition much better. I will not lie, I do miss House Call Pro. I loved the ease of it and how it was good for customers. Customers don't get a lot of our invoices where in HCP they always got them. When we give 4 hour windows it's so much better and allows time for things to happen. It works better for smaller companies.

[SENSITIVE CONTENT]- She is my favorite aspect about SERA! She is soo helpful and informative and always willing to answer when I call. I like the accounting end it makes everything more accountable. I also love the dashboard and how we can do the leader board. It makes my life easier doing payroll and the bonuses for the guys.

IT did not hook up with HCP at all so that is challenging. A few things take a lot of extra steps to book a call which makes it hard when phones are buys. Also how it notifies the customers for everything makes things difficult. The 1 hour booking window, is not my favorite as well

Memberships don't work like they should, you can't extract the visits when you use them.

I like how the scheduling shows availability time frames.

I don't like how it does the dispatching, sends techs all over the place and times don't always work out and then it doesn't drop calls.

Sera is very user friendly and easy to use. However, I do not like that info didn't carry over from old system, so we are still using the old system and working out of both is not ideal and more time consuming. However, I think once all data is carried over it will be a dream to work with

It is so easy to use and easy to navigate. I love NOT having to map and consolidate jobs, that Sera does it for you!

I do not like that info didn't carry over from old system, so we are still using the old system and working out of both is not ideal and more time consuming.

Sera allows my team to set up job and parts pricing, deploys technicians, tracks job progress and most importantly, allows fairly seamless scheduling.

Two features that might make life easier is a hover over a job in Schedule ('air traffic control') showing the whole address vs a Zip code, and a split screen feature showing current schedule when opening a new customer and adding to a schedule. Without a split screen it requires 2 Seras to be open on 2 screens so we may look at the current schedule while talking with customer about where we can fit them in. Overall, a great product.