Fantastic, customer support is fast and reliable via chat, and it offers.

It's a basic tool to find out in real-time and get engaged with users around the world mentioning your brand. The dashboard is clear, price is good and the main functionality is a pure gold.

I am very much satisfied with Brand24 and the features that it has to offer.

When online tracking and monitoring comes to role you need best of the best because you either don't or you use the best.

Sometimes it's hard to filter out noise if your company name isn't unique enough.

Great way to track influence on all social medias with accurate results, I highly recommend this if you're involved in marketing.

Brand24 is one of the top options to monitor a brand online when it comes to functionality, price and user-friendliness.

A lot of spam results or mentions that are completely irrelevant. Their filters must be fixed and once in a while there are bugs (ex: word cloud goes offline frequently).

Brand24 are a fantastic group of people that know how to build a great product and support their customers. I can't fault them in any way.

Brand24 is a perfect tool for all those who are truly concern about customer relationship. So if you care about the brand image and high quality customer service this is a must-have.

The graphical user interface is easy to use and helps in facilitating communications with clients.

I loved the simplicity of the tool and how they are just focused on fulfilling one purpose that is to monitor your brand online.

Saved time going to news and Twitter platforms to understand manually what others are saying about the brand.

It helps bring up any important mentions that support your service or if there were any unsatisfactory customers who wanted more.

But much of the conetnt did not apply. People stopped reading them and it becasme not as valuable.

Customer support team is excellent and helps us in understanding the software better.

The data produced is great, the reports are also great. It's easy to use, cost effective and great functionality.

Quick and easy way to get social listening done.

After a conflict with Facebook, it has also limited capabilities of showing results from Facebook and Instagram.

I'm a marketing and PR specialist on the dropzone and I've been using Brand24 for 2 years now with some dead periods when the season is off.

It's super easy to use and works great. We tried several different keyword monitoring tools and Brand24 was the best price/quality ratio for us.

My experiences with brand24 are great because I can see what people are talking about my brand on all social media with one platform. Which saved me lots of money and time.

The best tool to monitor your presence online.

Not only does Brand24 have great customer service, Brand24 allows me to gather all the mentions of certain brands from all outlets of social media so I can create a portfolio that is easy to use.

Aside from that, they have a team of awesome people who are always at your service and are willing to support and help in any case.

A very intuitive and easy-to-learn interface while including some fairly advanced features.

Compared to other tools in the market it's much more user friendly and more importantly the database is up-to-date. MediaHQ is continuously improving its features also which is great to see.

Sometimes I find some key journalists are missing or can be slow to update.

I like how easy it is to use as that is the most important factor to me in any online tool.

Media HQ has saved us valuable time and helped us reach media outlets like never before. We would never be able to build and maintain such an extensive database ourselves.

The list hub is a hugely useful resource. The product is really easy to use and scheduling of press releases is a very useful feature.

However, if I have indeed left a field blank (which I have accidentally done a few times), it looks as if the test email has been sent and I'm then left wondering why it hasn't arrived.

The list hub can be confusing. Lists can also be out of date - people have left, moved jobs or are not included.

Overall the service itself is easy to use, manage and maintain. Customer service is excellent and training is provided efficiently and effectively.

I love that it's so easy to use and that I can send out a press release that can reach hundreds of journalists and radio/TV producers quickly. It helps with rapid brand awareness.

For contact management and scheduling - it's amazing.

We love the reports and insights which help us identify potential journalists to build relationships with.

I like MediaHQ, I think it's a very useful tool overall. When looking for the correct personal it is very helpful and saves so much time than having to do this manually.

Good way to start relationships with journalists.

For small and non-profit organisations operating on tight budgets the cost of the service risks becoming prohibitive, and increases on an annual basis.

The report function is great to see what my best performing releases are and their customer service is excellent.

Brilliant customer service, easy to use software and a trusted brand.

There was no offer of integrating with an existing business product. Two step authentication is time consuming and not necessary.

I like the segmented lists and number of contacts available in each industry to target for the best chance of success and I love the results we have had to date.

US Dollar

Brand24 is a social listening platform that gathers and analyzes all publicly available mentions of your keywords on the Internet. They're all accessible from a single dashboard.

How Brand24 Can Positively Impact Your Business?

1. Public Relations

Websites, blogs, online media, press releases, news sites, discussion boards, social media platforms, podcasts, newsletters, and video platforms are all covered by Brand24.

With Brand24, many PR professionals can monitor their brand on the web and stay on top of industry news. You'll also be able to create PR clippings, evaluate target audiences, acquire insights to improve PR strategy and measure the results of a PR campaign.

Brand24 will provide you with a lot of information about your brand, how it is perceived online and where and what people say about it. 

In addition to collecting mentions, Brand24 offers a plethora of analyzes to help you measure the performance of your online presence and the effectiveness of your PR activities.

Some of the most important features include: 
— Presence score
— Metrics of volume
— Metrics of engagement
— Metrics of reach 
— Metrics of sentiment 
— Metrics of influence
— Custom Reports 

2. Competitor Analysis

With Brand24, you can keep tabs on your competitors' business and industry trends.

You'll also be able to track their customer feedback, new product launches in recent weeks/months, and any competitive analysis from other brands that may compete against you!

3. Customer Insights

Monitoring discussions about your brand may provide you with many valuable customer insights.

Finding online opinions, suggestions, and feedback has never been more accessible, cheaper, or faster, thanks to solutions like Brand24.

A significant benefit of using a media monitoring tool is real-time data tracking and analysis. There's no need to waste time on surveys or interviews.

4. Sentiment Analysis

Thanks to sentiment analysis, you can track your brand on the Internet and determine the sentiment towards the brand.

It can be used in the various tabs of the tool's dashboard. Brand24 uses machine learning algorithms and natural language processing to analyze text data in real-time.

With Brand24, you can quickly check whether the mentions are positive, negative or neutral.

PR specialists can receive real-time notifications about any harmful content that appears on the web by using such a tool. By seeing a mention of negative customer sentiment, a company can react quickly and nip the problem in the bud before it turns into a social media crisis.

5. Influencer Marketing

Brand24 will allow you to find the most prominent influencers within your niche. You can collaborate with people who already love your brand! 

Brand24 provides data, such as sentiment analysis, influencer score, and the number of followers (for social media posts). This is exactly what you need to follow online influencers if you want to start an influencer campaign.

6. Customer Service

Brand24 gives brands instant access to their mentions in real-time on all social media platforms, including statements from influencers and individual comments. It allows brands to engage immediately and respond to positive and negative comments.

Our tool helps brands identify and interact with customers dissatisfied with their services or products. This allows brands to deal with dissatisfied customers more efficiently and effectively.

Our Slack integration can help keep track of all the highlights on the Slack channel while collaborating with your teammates.

As you can see, Brand24 delivers business intelligence that positively impacts many areas of your business. It’s a powerful source of knowledge helping you make more informed business decisions.

LongDescription

Real Time Analytics

Engagement Tracking

Mobile Alerts

Influencer Tracking

Email Alerts

Customizable Reports

Brand Tracking

Real Time Monitoring

Sentiment Analysis

Competitive Analysis

Project Management

Configurable Alerts

Audience Targeting

Collaboration Tools

Social Listening

Social Performance Management

Data Import/Export

Contact Management

Customer Experience Management

Social Media Monitoring

Multi-Channel Data Collection

Impact Measurement

Real Time Data

Filtering

Benchmarking

Social Media Integration

Real Time Notifications

Real-time Updates

Visual Analytics

Review Monitoring

Alerts/Notifications

Reporting & Statistics

Reputation Management

Response Management

Keyword Tracking

Dashboard

Press Monitoring

Alerts/Escalation

Real Time Reporting

Customer Engagement

Behavior Tracking

Reporting/Analytics

Influencer Discovery

Monitoring

Campaign Analytics

Trend Analysis

Feedback Management

Third Party Integrations

Competitor Monitoring

Campaign Management

@mentions

Article Author Database

Search/Filter

Hashtag Tracking

Social Mentions Tracking

Activity Dashboard

Individual - 3 keywords, 2k mentions, $79 / month, billed yearly.
Best for tracking a small brand.

Team - 7 keywords, 5k mentions, $149 / month, billed yearly.
Ideal for startups and small businesses.

Pro - 12 keywords, 25k mentions, $199 / month, billed yearly.
Ideal for growing businesses and small agencies.

Enterprise - 25 keywords, 100k mentions, $399 / month, billed yearly.
Ideal for enterprise businesses and large agencies.


Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Brand24

In Person

Live Online

Webinars

Documentation

Videos

Pound Sterling

MediaHQ is a public relations software that helps businesses connect with media contacts and amplify outreach. MediaHQ is tailored for communications professionals, PR teams, and organizations aiming to enhance media outreach and engagement. Users can search for relevant contacts using filters to ensure targeted outreach. Notifications keep administrators updated on media movements within lists.

Operators can write and format directly within MediaHQ or paste content from other sources. Additionally, the platform allows users to attach images, choose recipients, and send press releases promptly.

Communication Management

Scheduling

Email Distribution

Press Release Builder

Direct Mail Management

Contact Database

User Management

Digital Asset Management

Calendar Management

Data Visualization

Content Library

Auto Update

Activity Tracking

Campaign Scheduling

Template Management

Email Tracking

Campaign Planning

Email Templates

Content Management

Click Tracking

Shared Contacts

Workflow Management

Email Management

Customizable Templates

Interaction Tracking

Each package given to the user is bespoke & based on their individual needs. Pricing is available upon request.

Brand24 vs MediaHQ

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Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Support and Training

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