--- title: "Prezly Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Prezly. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Prezly is a good fit for you!" source_url: "https://www.softwareadvice.com/public-relations/prezly-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Public Relations Software](https://www.softwareadvice.com/public-relations/) / [Prezly](https://www.softwareadvice.com/public-relations/prezly-profile/) / Prezly Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/public-relations/prezly-profile/) Reviews [Alternatives](https://www.softwareadvice.com/public-relations/prezly-profile/alternatives/) # Prezly User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 68 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.2/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 48 reviews (71%) - 4 stars: 19 reviews (28%) - 3 stars: 1 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - they just added a new update that automatically fills in a ton of stuff when adding new contacts, based on the domain (makes it much easier and saves me time) - You can always count on the support team. - Great customer help desk: responsive, helpful. ### Most mentioned cons - Sometimes the contacts don't display which magazine they are connected with and I need this when selecting titles for distribution. - there is a coverage logging tool, but it requires too many manual inputs. - Some of the features don’t really work like seeing who is clicking through to a client website or who has opened pitches but I am sure they are working on that. ## Prezly customer reviews Showing reviews 1-25 of 68 (page 1). ### Prezly knows what PR is - Overall rating: 5/5 - Reviewer: Nissanka S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. the current features are fairly effective for successful PR campaigns and the cost is fairly reasonable. The backing of support team too is satisfactory. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the contacts building feature of Prezly is fairly modern and effective for a PR platform. Plezly have understood the importance of this feature (after all communications are with and for people who are our potential customers) and have given a lot of weight on building a profitable client base. Building relationships with the right contacts eventually leads to broadening the client base through references by existing contacts. Its good that Prezly have identified the importance of this fact. The media management feature too is creatively incorporated to publish and share effective and attractive press releases. Ability to create personalized multimedia pitches and campaigns, news rooms etc. are all features what are expected of a PR platform and Prezly have professionally incorporated them in order to conduct awareness campaigns among our prospective clientele thereby maximize our sales revenue. #### Cons doesn’t see any feature that we dislike, however in time with the help of customer suggestions many additional features will evolve for the benefit of the users. --- ### Prezly - Overall rating: 5/5 - Reviewer: Rawad B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered We are a small non-profit organization that needed to create and maintain communication with different audiences: funders, donors, team, community, media, other institutions, etc. Prezly gave us the opportunity to communicate with all of these audiences using a simple and smart interface. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is in constant update and upgrade, this is important. Ease of creating content. Possibility to create newsrooms in different languages. Mailbox integration. Contact enrichment. #### Cons Not being able to customize the captions of images. Not being able to create columns easily without going back to a developer. Not being able to create permissions for newsrooms (newsrooms accessed through a password only). #### Reasons for choosing Prezly Customer service, flexibility in plans, a simple interface, multiple newsrooms. --- ### Prezly Review - Overall rating: 5/5 - Reviewer: Camila D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I liked how easy it was to communicate with larger groups and teams. #### Cons It took a little while to get used to, but I believe this is common. --- ### Good product for email marketing, pitching and for media professionals - Overall rating: 5/5 - Reviewer: Athena M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered It's great and easy to wrap your head around. Support staff is also very efficient and responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's user-friendly, easy to get around and navigate, as well as to train people to use even if they are new to the platform #### Cons lack of customisation in layout for the newsroom, compared to something like the newsroom offerings on Releasd, which offers more brand-specific customisation, a coverage reporting template would also be really helpful --- ### A powerful no-nonsense tool for effective PR-work - Overall rating: 4/5 - Reviewer: Kenny V. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered A powerful no-nonsense tool for effective PR-work #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's robust, easy to use and provides me with essential tools to go along my daily work as a press officer. Prezly meets my demands perfectly and I'm hoping to see it evolve even further. Excellent customer support and library for inspiration. #### Cons I believe there are still a ot of possibilities when it comes to analytics. #### Reasons for choosing Prezly Price, easy to use, collaboration with Belga, helpful customer service & assets library --- ### Best in class for PR distribution - Overall rating: 5/5 - Reviewer: Joran L. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Overall: just a great experience. Prezly is the Rolls Royce of PR platforms. ;-) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Prezly is incredibly user-friendly. It is probably one of the best PR tools out there, offering great customizability in its features, a lot of options for tailoring press releases, campaigns, newsrooms etc to your personal needs. Many option to ensure continuity in branding. But the very best part is the incredible customer support. The Prezly team is VERY responsive and is generally just great in tackling problems head-on. They are super transparent and will always come back to you with a solution. #### Cons The only thing that is a bit of a hurdle for Prezly is the pricing. Even though you get incredible value for money, rates can be quite steep for companies on a tight budget. Other than that: no downsides. --- ### Great platform for PR trainees, students and seasoned professionals alike. - Overall rating: 5/5 - Reviewer: Keith T. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We were searching for a platform we could work with in order to teach our students how to write press releases in the social media ages. Such was the largely negative response that we received from Prezly's competitors that I funded my own simple app. Then Prezly came along and they recognised that our students could well be customers of the future. Prezly is intuitive, comfortable to use and extremely powerful as a one stop PR shop. Support is excellent. Even when we had a glitch on billing, they restored access at the weekend immediately upon the ticket being raised. I have no hesitation in recommending Prezly to any forward thinking PR agency or indeed trainer like myself. #### Cons At first I felt that the contact building element was not quite as strong as the competition, but then again Prezly is GDPR friendly and it is a case of building your own contacts. Otherwise spamming hundreds of contacts is simply unethical and doesn't work as a tactic anyway. Possibly it could be improved with a press release template wizard and maybe the equivalent for feature/blog writing. What is for sure that the team listens and acts. So I am sure these features will come on board eventually if enough of us request them. --- ### User-friendly system that makes keeping in touch easy peasy - Overall rating: 5/5 - Reviewer: Bie L. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Prezly is a very user-friendly system. Uploading lists that you have made over the years, making attractive press files, selecting and contacting journalists, the system does it all. It's quick, it's updated regurlarly, the help desk is swift and friendly if ever you need them. #### Cons In the beginning (4 years ago), there were items that didn't feel very fluent. The help desk helped sort this out, and prezly changed those items over the years. I'm happy with this software. --- ### Peachy Prezly! - Overall rating: 4/5 - Reviewer: Anja D. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered With the newsroom I can now offer a platform for posting news to clients and for consulting/downloading to journalists. Managing media lists across multiple clients and distribution of news in a personalised way goes much faster and looks more professional. I especially appreciate the Prezly team's support and engagement in the PR industry, they really understand the dynamics and are fun to work with! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most is that Prezly is very user-friendly and intuitive. Also the team is very supportive and open to improvements. Posting on newsroom and distribution is easy, the new log function for online and scanned coverage completes the circle of the PR process. Also the newsroom can be tied into the customer's website, which is a great feature as many companies are lacking this. #### Cons The database imports take some time, especially if you want to do this in a structured way. But once the addresses in their it works peachy! #### Reasons for switching to Prezly Prezly is meeting new requirements on a modern cloud-platform which cannot be matched with own in-house developed tools. --- ### Great solution for PR - Overall rating: 5/5 - Reviewer: Jonathan M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered Very pleased with the service. I cannot envision us moving to anything else, anytime soon. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The feature list ticked most, if not all, our requirements. The lower price point compared to other systems made Prezly even more attractive. #### Cons I honestly cannot think of anything. I'm very happy with Prezly. #### Reasons for choosing Prezly Price point and functionality. --- ### Essential Tool for PR Professionals - Overall rating: 5/5 - Reviewer: Steve B. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered Positive. We couldn't do our work without it. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to create a customized newsroom with all of your stories in it is a very useful tool for engaging with media, and the ability to customize your database and utilize for campaigns has become part of our everyday processes. #### Cons Additional customization in the story templates would be appreciated so that we could add more content types (i.e. imbedded streaming music, etc.) --- ### Prezly Review - Overall rating: 5/5 - Reviewer: Michelle C. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Prezly has made keeping track of our contacts and sending emails with lots of images much more organized. It's great to have a hub for everything. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Prezly has made storing contacts and sending out emails with many images a breeze. The new updates to the user-experience are fantastic. #### Cons At the moment, when creating a new Prezly story, the old story editor is the default option, forcing out to choose the new story editor afterwards - despite the 'new' story editor being out for months. I think the new editor should be the default option when starting a new story. --- ### Great visual software - Overall rating: 4/5 - Reviewer: Leila J. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered The visual press releases are helping us get coverage and the software itself is really easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's so easy to make visual press releases and add images to your email - I work in the interior market and so being able to add images and videos to releases and emails is imperative to help tell the story. #### Cons It's tricky to split test headlines when emailing journalists as you have to separate campaigns. The likes of Buzzstream is much easier for this. --- ### We love using Prezly! - Overall rating: 5/5 - Reviewer: Linda Y. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered Updated media lists that we all have access to - it's the bread and butter of our industry in PR. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love that we're able to build, and maintain, a database of journalists and publications that everyone on the team has access to - that we're also able to update in real time with the ever-changing media landscape. #### Cons I don't really dislike anything about this software to be honest! --- ### Very easy to use, well thought-out solution for newsrooms - Overall rating: 5/5 - Reviewer: Silke K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered I was able to publish press information very easily without having to call on the help of the web team. This meant I was independent of other colleagues. It is really easy to use, and the result is nice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In no time at all you can create an attractive newsroom with prezly, manage your journalists' addresses and send out press releases. The software can be operated intuitively. The support reacts to questions as fast as lightning. #### Cons I can't really think of anything negative. #### Reasons for choosing Prezly It is really easy and comfortable to use. --- ### Prezly review - Overall rating: 5/5 - Reviewer: Petra R. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Transparent, easy to use, fast. One of the best features I think is the ability to import and export contacts to an Excel file. #### Cons I haven’t had a bad experience with the software so far, I can’t highlight anything that needs improvement right now. --- ### Very powerful and useful tool for your media relations and external comms - Overall rating: 5/5 - Reviewer: Gerzayn G. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered I previously used Prezly when I worked at a Comms agency and it let us keep organized a +9k contacts collaborative database. Currently, I'm using it from an inhouse PR & Comms team, and we have been able to connect it with other tools of the digital marketing team in order to contribute to our digital acquisition strategy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very easy to use, and lets you keep organized and updated your media database as it's on the cloud. Also, it allows connecting to your website and passes SEO value, by personalizing your newsroom link to your domain. #### Cons The monthly fee is a bit high, and since the newsroom is based on a template (very easy to fill out), not much customization is possible. --- ### Attractive and easy to use - Overall rating: 5/5 - Reviewer: Tine D. - Product usage: Used unspecified for unspecified - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered My colleagues and I started working with Prezly a year ago and we are very pleased with it. Prezly is very easy to use and enables us to create attractive press releases in no time. Even colleagues who are not very tech-savvy quickly learned how to use it and really enjoy working with it. We especially like the clean and easy integration of visuals and video. As a big media company visuals are a major asset to our communication. Another important asset is the possibility to see the mailing reports: who opened our press releases? Who clicked on the releases? We can instantly see how successful or interesting a pitch is. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Making your life easier - Overall rating: 4/5 - Reviewer: Micha P. - Company size: 2-10 employees - Product usage: Used unspecified for less than 6 months - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered Prezly has made life a lot easier for me. And more fun! All the tools you need to create and monitor a good press campaign is now centralized in one program. No more working with different excell sheets, mail chimp lists, word documents etc. Everything is really user-friendly and the mailing reports are very helpful. Easy, simple, fun, beautiful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Everything above #### Cons Maybe it would be even better to have some more options to personalize your page. #### Vendor response Thank you for your review Micha. There are extra options to personalize your newsroom. You can create a custom css skins to completely change the look and feel. Enterprise clients can also get custom newsroom layouts that tie in seamlessly with their own website. Replied June 2016 --- ### It's not CRM, it's PRM (Press Release Management)! - Overall rating: 5/5 - Reviewer: Miguel M. - Product usage: Used unspecified for unspecified - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered Prezly handle press releases beautifully with a wonderful layout and editing options. They're published under a professional template and makes them easily sharable for viewers. More than that, you can distribute these press releases to your press contacts in a beautiful manner as in-line attachments. This is what I call PRM, which open status, easy replies, and excellent contact management. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### The Best PR Tool - Overall rating: 5/5 - Reviewer: Earnest H. - Product usage: Used unspecified for unspecified - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered I have used Prezly for a while now and absolutely love it. I have had numerous people comment on how professional our pr is and our releases thanks to Prezly. It has increased our company's brand image a thousand-fold. Wouldn't use anything else. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thanks for your kind words Earnest. Replied August 2015 --- ### Prezly app - Overall rating: 4/5 - Reviewer: bruno a. - Product usage: Used unspecified for unspecified - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered Easy to use, it saves a lot of time for you. It is a little bit slow when you try to add a lot of photos. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Great. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great customer help desk: responsive, helpful. User friendly. Easy to organise contacts with tags.. #### Cons Sometimes the campaigns you send out will be received as SPAM. Otherewise I don't have any remarks.. --- ### Dein The Great - Overall rating: 5/5 - Reviewer: Kgotso C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The platform is very easy to use, especially for entry-level PR professionals like myself. The bounced email detection is also extremely helpful. #### Cons The AI set-up is a hassle. The set-up instructions don't inform us about what version of Chatgpt or Claude you need to have to implement and use Prezly AI. --- ### Happy customer - Overall rating: 5/5 - Reviewer: Hannelore S. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered It is a platform that is userfriendly and it bundels all the needed information that we have established over the years regarding press contact. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros You can always count on the support team. They are very helpful and always available to find a solution. #### Cons The new layout takes time to adapt. I guess that is a matter of habbits. We were used for so long to work in the same way, and now we have to adapt to the new layout. ## More reviews [Next reviews](https://www.softwareadvice.com/public-relations/prezly-profile/reviews/?page=2) --- Prezly Reviews, Pros and Cons - 2026 Software Advice