I love Crelate, use it on an hourly basis.

I love how customizable it is. It helps me manage both the candidate and client facing side of the business and customize almost any pipeline and report.

Since there are so many different facets, it took a bit longer to get up to speed on the product, but once I did, its very user intuitive. Also, the mobile app needs more work to get it to where the desktop product is.

My experience with Crelate has been the best experience above all others. I tried Exelare and CEIPAL in 2021 when deciding on a new ATS. The customer support was below par and the only way you could get trained was to schedule long 1 hour meetings in the middle of your day (and the support person's English was difficult to understand). Exelare had a very limited help/knowledge base. With Crelate, they have Chat Support with EXCELLENT, KNOWLEDGABLE Support Reps who respond within 1 to 4 hours, and they PROBLEM SOLVE with you. The Crelate team really cares about your success with their ATS. They have an active Feedback website where you can easily provide feedback - and they use this feedback to make changes and implement updates multiple times a year. They also notify you personally if your feedback was implemented. The ATS keeps getting better and better. They listen to what the customer needs/wants. After using dozens of ATS's over the years, I've learned that the #1 feature you should evaluate is the quality of their Customer Support. Crelate is five stars when it comes to fast, quality, problem-solving support.

Very visual and customizable. #1 is their AMAZING CUSTOMER SUPPORT. You can also hire their Professional Services/Product team for a very small monthly fee for one-on-one video meeting support when you have a complex concept you're trying to implement into Crelate.

I wish there was a modular, visual "Dashboard" that incorporated some AI technology that would help detect lapsed activities, and it could be customized based on user type (Executive, Recruiter, Salesperson, etc.)

Helps keep candidates moving through the workflow and tracks all activities by other users.

Limited to just one workflow; would like to have the ability to create a different workflow based on job type/customer type.

Overall this software could be great if the product was actually written for the country it is sold in.

Having all the jobs and candidates in one place. Also having a resume database for searches.

Its lack of software design and full usage outside the USA As a Canadian firm, we cannot use the software as it is truly intended. It is frustrating and can be problematic.

10/10

Price point was good. Easy to use and intuitive. Good training options and the support team are readily available - a big plus. I later learned about the Email Sequencing / Email campaign that is a big plus. Finally I will avail of the upgrade to get Data Enrichment.

Small but annoying feature is their BOT - customer service - automatic email any time you interact with Help desk. The email is jumbled so you have to read.