TempWorks Enterprise

RATING:

3.95

(22)

About TempWorks Enterprise

TempWorks Enterprise Infinity is a solution for recruiting and staffing agencies, offering front and back office functionality to meet client needs while also managing internal employees. Features include recruitment and onboarding functionality, candidate management, client management, order management, customer relationship management (CRM) capabilities, payroll, billing, time and attendance and more. The system can handle all applicant sourcing and tracking needs with functionality for job boards, resume parsing, two-way SMS, aptitude assessments and more. Combined with customizable workflows, analytics and reporting, agencies can get a clear picture of the quantity and quality of their recruiting or staffing efforts along with vital next steps. Separate po...
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TempWorks Enterprise Reviews

Overall Rating

3.95

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Showing 1 - 5 of 22 reviews

Anonymous

Company size: 501-1,000 employees

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

July 2020

Tempworks - the GOAT for the Staffing Industry!

Tempworks takes care of EVERYTHING we need to operate our staffing firm! Payroll, applicant tracking, sales reporting, CRM, email blasts, texts. EVERYTHING!

Pros

I LOVE the ease of use with Tempworks. We did a major upgrade with my entire firm and to say this was an upgrade is an understatement. Most of the software is custom tailored to my firm's needs, doing everything we need and more! AND THEY KEEP IMPROVING IT!! I love using Tempworks!

Cons

There can be a lot of features that we don't typically use that kind of clutters up the system, however it's an easy work around and not that big of a deal.

Michael

Industry: Staffing and Recruiting

Time used: More than 2 years

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2016

A company with a service record that has been flawless.

Pros

TempWorks is a very easy to use, wonderful software package and service. To my surprise, almost every path was thought of in the rich feature set it provides. This software has allowed us to not only operate on a level much higher than a company of our size normally would, but it has allowed us to scale in growth without breaking a sweat. I can list so many features of this software that make it invaluable, but I suspect one's due diligence will lead them to the same conclusion. The thing that you will NEVER be able to determine until after you have decided is how a company will treat you after "the sale". How is their service? How is their support? This area alone is what gives the company 5 stars in my book. I have never experienced a company with the level of personal and thorough support as I have with TempWorks. They are responsive, knowledgeable and work to solve any problem I might have with a sense of urgency. When I contact them, I am treated with respect. I have had issues with payroll and they have stayed hours past closing to ensure we were taken care of. I still keep in touch with our implementation team as they were THAT professional and impressionable. And EVERY single technical support staff member is courteous and a pleasure to communicate with. We selected TempWorks, not because of the features they offer, (although they would have passed our test on that front), but because they operate with a strong set of values that is very hard to miss. I have worked from the owners to the support agents and I always feel like I am dealing with someone in my own family or company. I STRONGLY support TempWorks.

Cons

I understand the nature of software firms, and change is not always easy, but some of the feature requests that have been denied I believe should have gone through a little more deliberation.

Michael

Company size: 501-1,000 employees

Industry: Consumer Services

Time used: More than 2 years

Review Source 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

January 2023

Buyer beware of extra costs for support and updating for new laws

Stressful. We have been charged for updating the software for a new Washington state overtime law. Also for asking if Tempworks would be compliant with a new FMLA law starting Jan 1, 2023. They said "yes" and charged $50.00 in support fees. We asked how much it would be to process our W2s. the person said I don't know but told us where to get a quote and charged us $50 in support fees. They deducted fees erroneously from employees then charged us to correct the error.

Pros

It is excellent for tracking applicants and matching skills for different jobs. It's great for payroll if you are a main stream business with a simple small payroll.

Cons

They charge for ridiculous things. They just charged me $50 support when I called and asked how much it was to process my W2s. They didn't know and told me who to talk to and charged me $50 for answering my question. At times reports change causing inaccurate information and they charge support fees to make the report accurate again. They charged us when the new WA state overtime laws changed. We had to pay or be noncompliant (pay or basically operate illegally)

Reasons for choosing TempWorks Enterprise

They promised lifetime free support for the product.

Kenneth

Company size: 51-200 employees

Industry: Food & Beverages

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2016

If you are looking for the BEST staffing front & back office software, TempWorks is it!

C3 Workforce looked at 8 different staffing software packages. We went through all of the demos with each one. Five members of our staff sat through each demo and sales presentation. It was exhausting. We were looking for one major characteristic in our future software: ease of use for the users. What is the point of having a software that does everything if it is hard to learn and confusing. TempWorks offers the ability to do virtually everything you can possible imagine and more. It has an easy to learn user interface so you can get up to speed very quickly. When I first spoke to the sales team at TempWorks, I was surprised at the consultative, no pressure approach. They took the time to listen first before offering solutions. During our implementation we were trained by some of the best software trainers in the industry. Trainers that have been in the business for years and understand the needs of a staffing firm. What an incredible experience. I highly recommend taking the time to speak to a sales rep and schedule a demo. It is worth it!

Pros

Front & Back office, Payroll, CRM, ATS, Online paychecks, Cash Card Integration, Online user management, Instant onscreen chat support, and much more!

Cons

Not knowing everything the software does. :)

Matt

Company size: 11-50 employees

Industry: Staffing and Recruiting

Time used: Less than 12 months

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

July 2017

Tempworks is topnotch

Pros

Very simple interface with good back end tools. Our accounting and quality department utilized all of its features. Easy to search for resumes and review notes left in the system.

Cons

The reports it could run are light years behind the competition. Slow with updated features and doesn't incorporate a lot of the new tools that other software does.

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