All RefNow Reviews

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User Profile

Akanksha

Verified reviewer

Retail, 201-500 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

great interface

PROS

very easy to use, good interface, very user friendly

CONS

must include more options as it gets restrictive

Esther

Mental Health Care, 1 employee

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2024

Recommended

very well organised. l highly recommend this . its new for me and l love this method of reference request.

PROS

very easy to use and navigate, very easy to use. this is new for me and l absolutely love this

CONS

Nothing. It is okay. just that you are expected to download all the document required before you are able to move on to the next page

Melissa Smith

Non-Profit Organization Management, 51-200 employees

Used less than 6 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

5

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2020

Functional but features need work!

PROS

Easy to use Functionality was good Fairly intuitive

CONS

It chased me less than 3 working hours after original email!!!!!! This isn’t not a reasonable timeframe at all

Vendor Response

Hi Melissa, We're sorry to hear your experience of using RefNow as a referee was not the service you expected. We would like to offer you 3 months free unlimited use of the RefNow platform for your organisation if you would like to see how it works from the inside / controlling notification frequency to explore your suggestions and ideas for improvements of how some of our features currently work. Currently we leave the notification frequency to the choice of our organisations who send the reference requests, and they are sometimes set to be more frequent if there is an important need for the reference to be received back. However we fully understand this may not be convenient for all referees and candidates who are receiving the reminder notifications and phone calls from our team. If you would be interested in our offer please ask your HR team to contact us at hello@refnow.co.uk so we can get your free account setup. We look forward to working with you. RefNow

Replied May 2020

Rhys

Staffing and Recruiting, 10,000+ employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Ref Now Review

10/10 I would recommend Ref Now to any recruiter.

PROS

I like the use of Ref Now. You can create the request and simultaneously ask the candidate to input their referee details and Ref Now does all the work. You then get notified when the reference has been returned and this is easy to save.

CONS

Cost - I prefer using the free version of Ref Now for the ease of function.

Ola

Hospitality, 51-200 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Quick reference Portal

It was great experience. first time using it and not the usual nom but straightforward.

PROS

It was quick, ease and less evasive. A link was sent to my email and it was quick to complete online

CONS

Not as personal, and not sure if it was clear enough to give the right feedback about a team

Manjit

Hospital & Health Care, 10,000+ employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2024

Feed back, have not used it before only for giving reference.

Good, it was very easy to completed , our company is volunteer organisation. We do not use this very oftern.

PROS

it was easy to answer the questions and fill in the reference.

CONS

Too many reminders. i have not used them before this is the 1st time I am using this 1st time to give reference.

Julia

Education Management, 11-50 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2024

Easy to use

Really simple way to supply your references

PROS

The access for the user was very swift and easy to use.

CONS

I thought it was very accessible and don't have any negative opinion of it.

Callum

Hospital & Health Care, 11-50 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2024

Quick Reference

PROS

It was very quick and easy to use, it made the response very simple.

CONS

I don't really have any negatives to say due to my limited use of the app.

OLAYINKA

Hospital & Health Care, 5,001-10,000 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

EXCITING EXPERIENCE

WORLD CLASS DELIVERY AND HUMAN FRIENDLY

PROS

VERY INTERRACTIVE AND EASY , STRESS FREE AND WORLD CLASS

CONS

NOTHING. I AM VERY OKAY WITH IT . VERY HUMAN FRIENDLY

Jinky Rose

Accounting, 11-50 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Jinky Rose Donato

Excellent! I was able to do my main thing quickly.

PROS

Very convenient to use snd did not experience delays

CONS

this very long and detailed review of experience

Sue

Hospital & Health Care, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Quick, easy and professional

More efficient use of staff time and resources. Quicker onboarding of volunteers and staff.

PROS

Quick and easy to request references. More professional than our previous method. Ability to set up separate teams for volunteer and staff references. Friendly & efficient customer service.

CONS

Would love it to be able to be integrated into our Volunteer Management System but this isn't RefNows fault.

Mohammed

Facilities Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

My Review on RefNow

Amazing!

PROS

Product is easy to use. I highly recommend.

CONS

I think they should provide more options on their Reference Request Automation.

Reasons for switching to RefNow

Poor customer service

Ryan

Human Resources, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

Very useful

Very positive has helped us get references otherwise would of been missed

PROS

Helps us keep compliance process managed at any time from any where, things would be missed without!

CONS

Can sometimes confuse some staff members hence slow things down

Reason for choosing RefNow

Better deal overall

MD Babul

Chemicals, 5,001-10,000 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed October 2023

Fantastic

Fantastic I like most of RefNow. Great initiatives, we may feel free to thanks the organizer.

PROS

Everything I like most of RefNow. Great initiatives, we may feel free to thanks the organizer.

CONS

100% I like most of RefNow. Great initiatives, we may feel free to thanks the organizer.

Godswill

Mental Health Care, 5,001-10,000 employees

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2023

Secure References.

Very secure i think its used by most companies.

PROS

The security and the ability of the step by step process. One cant jump without finishing the previous step

CONS

It take you back to the previous page and cant start from where one stopped

Anthony

Hospital & Health Care, 11-50 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed June 2023

Recommendation for RefNow

Great, I would recommend to others.

PROS

Easy use. Pages are easily accessed. Page interface is also simply. References are simple and well detailed

CONS

I really can't pinpoint anything I would say I dislike about RefNow

Osman

Government Administration, 51-200 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

The use of rubber bags in Tamale, Ghana

Its good and can help in solving financial problems

PROS

Its educative, adaptive and encourage people to use the application.

CONS

It is slow and there is a lot of unsolicited adverts in the application

william

Retail, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

easy to use

wonderful suits my style of work

PROS

so simply to use or the correct info so easy to gain

CONS

to be honest very easy to say but no complaints perfect for how i work

FRANKLIN

Hospital & Health Care, 51-200 employees

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2024

Easy to use

PROS

It has a User friendly algorithm and it’s pretty easy to navigate

CONS

Too many questions where asked which I asked to the best of my ability

Marializ

Retail, 10,000+ employees

Used less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

Refer a Colleague

Very efficient

PROS

That it was very friendly to use it to recommend a partner for a job. I do it at my own time, and you have the flexibility to do it once you are free of work.

CONS

The process was very usefull. The only problem was that at the beginni8ng I tought that my friend will work at your company, thanks the person call me and says do not get scared if you received an email from a company

Ahmed

Government Administration, 201-500 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Excellent Rating Platform

PROS

Ease of usage because the user interface is very friendly

CONS

Some choice of wordings are somewhat technical to understand

Macdonald

Government Administration, 10,000+ employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2023

Magedi Review for RefNow

-the process of requesting and providing references is now more convenient. Less time is needed now thereby increasing the success rate of references

PROS

- guided reference ensures that the process of providing a reference is not time consuming-it provides a mix of straight and free form responses

CONS

-the first part of the reference has a confusing layout as it asks details of the referee and the subject in the same line. There often comes need to edit that section almost always.

Joanna

Retail, 501-1,000 employees

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed July 2023

So easy to use and set up

Ease of use and speed, meant a lot of time is saved.

PROS

It was really easy to just enter an email and a phone number. The request goes out immediately and is followed by a text. The form itself is straight-forward with additional comments as optional. Quick and efficient, just what is needed.

CONS

Form could have been a little longer with more options.

Chloe

Education Management, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2023

Great service.

Overall it’s a great way to get reference fast

PROS

I like the reminders and updates to keep me on top of my work load

CONS

It can be difficult to add more users to the site

Ben

Education Management, 10,000+ employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Easy to use

Great. I would definitely recommend it.

PROS

It was very easy to use. I had a seamless experience.

CONS

None what so ever. Not used something this easy

Showing 1 - 25 of 251 Reviews