All RefNow Reviews
1-25 of 251 Reviews
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Akanksha
Verified reviewer
Retail, 201-500 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
great interface
very easy to use, good interface, very user friendly
CONSmust include more options as it gets restrictive
Esther
Mental Health Care, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
Recommended
very well organised. l highly recommend this . its new for me and l love this method of reference request.
PROSvery easy to use and navigate, very easy to use. this is new for me and l absolutely love this
CONSNothing. It is okay. just that you are expected to download all the document required before you are able to move on to the next page
Melissa Smith
Non-Profit Organization Management, 51-200 employees
Used less than 6 months
OVERALL RATING:
3
EASE OF USE
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2020
Functional but features need work!
Easy to use Functionality was good Fairly intuitive
CONSIt chased me less than 3 working hours after original email!!!!!! This isn’t not a reasonable timeframe at all
Vendor Response
Hi Melissa, We're sorry to hear your experience of using RefNow as a referee was not the service you expected. We would like to offer you 3 months free unlimited use of the RefNow platform for your organisation if you would like to see how it works from the inside / controlling notification frequency to explore your suggestions and ideas for improvements of how some of our features currently work. Currently we leave the notification frequency to the choice of our organisations who send the reference requests, and they are sometimes set to be more frequent if there is an important need for the reference to be received back. However we fully understand this may not be convenient for all referees and candidates who are receiving the reminder notifications and phone calls from our team. If you would be interested in our offer please ask your HR team to contact us at hello@refnow.co.uk so we can get your free account setup. We look forward to working with you. RefNow
Replied May 2020
Rhys
Staffing and Recruiting, 10,000+ employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Ref Now Review
10/10 I would recommend Ref Now to any recruiter.
PROSI like the use of Ref Now. You can create the request and simultaneously ask the candidate to input their referee details and Ref Now does all the work. You then get notified when the reference has been returned and this is easy to save.
CONSCost - I prefer using the free version of Ref Now for the ease of function.
Ola
Hospitality, 51-200 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Quick reference Portal
It was great experience. first time using it and not the usual nom but straightforward.
PROSIt was quick, ease and less evasive. A link was sent to my email and it was quick to complete online
CONSNot as personal, and not sure if it was clear enough to give the right feedback about a team
Manjit
Hospital & Health Care, 10,000+ employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
Feed back, have not used it before only for giving reference.
Good, it was very easy to completed , our company is volunteer organisation. We do not use this very oftern.
PROSit was easy to answer the questions and fill in the reference.
CONSToo many reminders. i have not used them before this is the 1st time I am using this 1st time to give reference.
Julia
Education Management, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2024
Easy to use
Really simple way to supply your references
PROSThe access for the user was very swift and easy to use.
CONSI thought it was very accessible and don't have any negative opinion of it.
Callum
Hospital & Health Care, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2024
Quick Reference
It was very quick and easy to use, it made the response very simple.
CONSI don't really have any negatives to say due to my limited use of the app.
OLAYINKA
Hospital & Health Care, 5,001-10,000 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
EXCITING EXPERIENCE
WORLD CLASS DELIVERY AND HUMAN FRIENDLY
PROSVERY INTERRACTIVE AND EASY , STRESS FREE AND WORLD CLASS
CONSNOTHING. I AM VERY OKAY WITH IT . VERY HUMAN FRIENDLY
Jinky Rose
Accounting, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Jinky Rose Donato
Excellent! I was able to do my main thing quickly.
PROSVery convenient to use snd did not experience delays
CONSthis very long and detailed review of experience
Sue
Hospital & Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Quick, easy and professional
More efficient use of staff time and resources. Quicker onboarding of volunteers and staff.
PROSQuick and easy to request references. More professional than our previous method. Ability to set up separate teams for volunteer and staff references. Friendly & efficient customer service.
CONSWould love it to be able to be integrated into our Volunteer Management System but this isn't RefNows fault.
Mohammed
Facilities Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
My Review on RefNow
Amazing!
PROSProduct is easy to use. I highly recommend.
CONSI think they should provide more options on their Reference Request Automation.
Reasons for switching to RefNow
Poor customer service
Ryan
Human Resources, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Very useful
Very positive has helped us get references otherwise would of been missed
PROSHelps us keep compliance process managed at any time from any where, things would be missed without!
CONSCan sometimes confuse some staff members hence slow things down
Reason for choosing RefNow
Better deal overall
MD Babul
Chemicals, 5,001-10,000 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed October 2023
Fantastic
Fantastic I like most of RefNow. Great initiatives, we may feel free to thanks the organizer.
PROSEverything I like most of RefNow. Great initiatives, we may feel free to thanks the organizer.
CONS100% I like most of RefNow. Great initiatives, we may feel free to thanks the organizer.
Godswill
Mental Health Care, 5,001-10,000 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2023
Secure References.
Very secure i think its used by most companies.
PROSThe security and the ability of the step by step process. One cant jump without finishing the previous step
CONSIt take you back to the previous page and cant start from where one stopped
Anthony
Hospital & Health Care, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2023
Recommendation for RefNow
Great, I would recommend to others.
PROSEasy use. Pages are easily accessed. Page interface is also simply. References are simple and well detailed
CONSI really can't pinpoint anything I would say I dislike about RefNow
Osman
Government Administration, 51-200 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
The use of rubber bags in Tamale, Ghana
Its good and can help in solving financial problems
PROSIts educative, adaptive and encourage people to use the application.
CONSIt is slow and there is a lot of unsolicited adverts in the application
william
Retail, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
easy to use
wonderful suits my style of work
PROSso simply to use or the correct info so easy to gain
CONSto be honest very easy to say but no complaints perfect for how i work
FRANKLIN
Hospital & Health Care, 51-200 employees
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2024
Easy to use
It has a User friendly algorithm and it’s pretty easy to navigate
CONSToo many questions where asked which I asked to the best of my ability
Marializ
Retail, 10,000+ employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Refer a Colleague
Very efficient
PROSThat it was very friendly to use it to recommend a partner for a job. I do it at my own time, and you have the flexibility to do it once you are free of work.
CONSThe process was very usefull. The only problem was that at the beginni8ng I tought that my friend will work at your company, thanks the person call me and says do not get scared if you received an email from a company
Ahmed
Government Administration, 201-500 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Excellent Rating Platform
Ease of usage because the user interface is very friendly
CONSSome choice of wordings are somewhat technical to understand
Macdonald
Government Administration, 10,000+ employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Magedi Review for RefNow
-the process of requesting and providing references is now more convenient. Less time is needed now thereby increasing the success rate of references
PROS- guided reference ensures that the process of providing a reference is not time consuming-it provides a mix of straight and free form responses
CONS-the first part of the reference has a confusing layout as it asks details of the referee and the subject in the same line. There often comes need to edit that section almost always.
Joanna
Retail, 501-1,000 employees
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed July 2023
So easy to use and set up
Ease of use and speed, meant a lot of time is saved.
PROSIt was really easy to just enter an email and a phone number. The request goes out immediately and is followed by a text. The form itself is straight-forward with additional comments as optional. Quick and efficient, just what is needed.
CONSForm could have been a little longer with more options.
Chloe
Education Management, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Great service.
Overall it’s a great way to get reference fast
PROSI like the reminders and updates to keep me on top of my work load
CONSIt can be difficult to add more users to the site
Ben
Education Management, 10,000+ employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Easy to use
Great. I would definitely recommend it.
PROSIt was very easy to use. I had a seamless experience.
CONSNone what so ever. Not used something this easy