About FamilyID

FamilyID is an online registration solution designed to help schools and community programs invite participants, process payments and create custom forms to collect data on a centralized platform. Professionals can maintain an activity log to track changes made by families or organizations and access heath or emergency contact details in real-time.

FamilyID allows schools administration to assign student IDs and streamline registrations for events or activities such as language clubs, marching bands, field trips, athletics, fine arts, and more. Community organizations can track attendance, send notifications about absence to parents and collect payments via PayPal, Stripe and credit/debit cards. Additionally, professionals can manage waitlists and utilize cus...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

79 Reviews of FamilyID

Average User Ratings

Overall

4.90 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(71)

71

4 stars

(8)

8

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 79 results

February 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Emergency contact information was invaluable!

Pros

I was supervising a football game and late in the game a kid was injured (what looked to be a serious injury). We couldn't find his parents in the stands and they were not answering the emergency contact numbers left with the coaches. I pulled out my cell phone and looked up his information on Family ID. We were able to track down a cell phone number from the Family ID site. We gave the number to the trainers who then talked to the parents of the young man. The family then met the trainers and ambulance at the Hospital.

Cons

I really don't have any cons at this time. We were not able to pay insurance directly in the past but now that we can it has reversed the one con that I had.

December 2019

Martha from Milton Community Schools (Camp Cunningham)

Company Size: 51-200 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

December 2019

Milton Community Schools

We used to hold in-person registrations, which not only was inconvenient for families but it also cost us more as we had to pay overtime to our employees. Now families do not have to be in line waiting, they can simply do this from the convenience of their home. We like the attendance feature as well. No more paper attendance! Another feature we love is being able to control who has access to the information/reports.

Pros

How easy is to use it. It also accommodates different needs with a variety of options to be added or removed anytime.

Cons

Not being able to organize reports according to our needs. We handle a very high number of reports and sometimes it is very hard to find them. The search feature is very specific when using the app.

Reasons for Choosing FamilyID

They needed us to have an independent bank account for payment purposes. Under our current form of payment we were not able to do it.

Reasons for Switching to FamilyID

We currently are still linked to Unibank for paying purposes. Unibank does not have the flexibility to add/remove information in real time. We were not able to cap numbers and we could not activate/deactivate without having to contact their agents.

July 2019

Camille from PYLUSD

Company Size: 501-1,000 employees

Industry: Primary/Secondary Education

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

2.0

July 2019

Familyid user

I find that their customer support is extremely helpful and accommodating, however, they can only help so far as what the software program allows them to accomplish.

Pros

This program is easy to use and I understand the appeal for schools to use this program, however, because we process payments and have a need for various financial transactions, this program is not efficient for accounting as it is not an accounting-based program.

Cons

The constant need to find workarounds to make this work for our needs. We process all the finances for various high school sports for the Summer Sports Camps and it doesn't easily work for what we need. While customer support is very good in trying to accommodate us, we find that there are a lot of steps we must take to make it work. We have to factor in scholarships and discounts that the Coach's randomly request as well as processing refunds on occasion where we have to factor in a separate processing fee that we charge. It get's complicated at times with all the variables we have.

February 2020

Sheena from John Ehret High School

Company Size: 1,001-5,000 employees

Industry: Sports

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Making Life as an AD Easy

The amount of actual papers I need to keep organized has gone down tremendously. My school have close to 500 athletes and each athlete had 7 pieces of paper in their file. Now I have one file on each sport and that is because I choose to have a hard copy of the athlete's physical, birth certificate, proof of insurance and report card.

Pros

The best thing about FamilyID is that parents can read policies and register athletes quickly. Most of my parents work multiple jobs and they can register their child for athletics while sitting in traffic or on their lunch break. Also the amount of files kept on campus has gone for over 400 down to 13. I am able to share information with the school trainer quickly and easily. In the event of an emergency our trainer has excess to FamilyID and will have the valuable information needed to treat our athletes immediately.

Cons

I would like to get notifications when my families complete registrations or when corrections are made. Also when a new physical is uploaded.

Response from FamilyID

Replied March 2020

Hi Shenna, Thanks so much for taking time out of your busy day to provide feedback. I am so glad that FamilyID is such a helpful tool for you and for all of the parents of your student-athletes! It sounds like FamilyID is helping you run a more administratively efficient and environmentally friendly sports program. I'm also happy to let you know there is a way for you to receive notifications for new registrations and updated registrations. I'm going to have someone give you a ring to show you just how you can enable these notifications in a jiffy! If you ever have questions our friendly support team is available 7 days/week via email or phone. If you call and don't get a human right away, it just means our support staff are all currently helping other people. If you dial 9 to leave a voicemail we'll always return your call. We reply to 100% of voicemails well within a couple of hours, but usually MUCH faster than that. Have a terrific day! Amy K.

October 2016

Patti from North Allegheny Athletic Department

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Athletic Department Administrative Assistant

We've been using familyid for 3 years for our sports program. We have (3000) athletes playing (33) varsity sports and (50+) middle school sports that need to be track each year. Familyid allows our parents to register on-line, pay the District's required Participation Fee on-line, and up-load a copy of their physical all in the comfort of their home. I'm easily able to track who is actually cleared to tryout for a sport, and the report writing allows me to send a copy of the medical information to our Certified Athletic Trainers so they are aware of any issues that might come up during the season. I'm also able to send reports to our coaches with all of their athletes' contact and emergency information. At the end of each season, I'm able to send a final report to our Administration that highlights the participation and overall revenue for each sport. If you have a number of people participating in anything at your school and you need to easily track information and collect fees, familyid is the way to go. A number of our booster organizations are now using familyid to collect their booster dues. They love it too! The familyid staff is always attentive, helpful and patient with our parents. I highly recommend familyid for your school district or office.

Pros

The report writing; the connection with paypal; the overall ease of manipulating the data to accommodate anyone and for any report.

Cons

Can't think of anything!