About Race Entry

Race Entry is a cloud-based registration management solution designed for events such as marathons, fun runs and other races. It offers participant registration, race maps, volunteer management, fundraising tools and online store management. Users can invite participants to complete a configurable registration form. The race map builder enables users to create a map of race routes and share maps with participants. Various icons can be added to the map to indicate distances and race types including 5K, half marathons, bike races and triathlons. Race Entry provides Facebook integration, registration reminders, discount codes and automatic runner referral incentives. With social media integrations, Race Entry lets runners share events through a variety of social ...

Race Entry Pricing

The software is free for you. We charge your participants $1.25 + 4.97%

Free trial: 

Available

Free version: 

Available

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Race Entry User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 144 reviews

Jakob

Company size: 11 - 50 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

May 2022

Rock Solid Product with Stellar Customer Support

User Profile

Gavin

Verified reviewer

Company size: 11-50 employees

Industry: Events Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2020

Great Service

Pros

The staff at Race Entry always provides great service and are always looking for ways to help out.

Cons

I would like it better if the user could upload lists of people rather than having to get their staff to do it for us which creates an extra step.

Response from Race Entry

Thanks for the review. We actually use to allow event organizers to upload their own participants, but we found that the complication of the feature lead to frustration. Historically it has been faster for us to do this for our customers than to teach all the possible weird file issues that may need to be addressed depending on where your file came from. We just did not want users to be frustrated with how hard it is to upload if it is due to a file issue that might get blamed mistakenly on our software. We would rather us get frustrated by a bad file than our customers. This may be to sweeping of a policy, but we will take your feedback into consideration. Thanks for the review!

Replied February 2020

Anonymous

Company size: 11-50 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Functionality

out of 5

February 2020

Race Entry: First Place for Race Registration

I've used Race Entry for several events now, and have yet to find a better alternative. Highly recommended, if you can find some in-depth tutorials, or someone else who has used it before. Still, their customer service is on point, so any questions you have will be answered one way or another.

Pros

Race Entry allows you to create a racing event and manage the details, including the trail(s), participants, merchandise, and funding. You can also search the results of the race (and others you may be interested in), as can the participants. There is a free demo, and the map creation is free as well. There are also little features that you wouldn't think of immediately, such as the ability to customize the colors on your registration. There's a lot to work with.

Cons

The tutorials could be a bit more intuitive, and there aren't many online that I could find. The tutorials given are simple and easy, but they don't go too in-depth, and you'll have to figure out a lot of the software yourself unless you want to contact customer support (which, thankfully, is really good).

Response from Race Entry

Thanks for the great review. We will look to expand our tutorials. Glad to hear your customer service was solid.

Replied February 2020

Maddie

Company size: 2-10 employees

Industry: Events Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2018

Krispy Kreme Challenge RaceEntry

RaceEntry has been an asset for registering participants for our race and our representative has been extremely helpful and supportive.

Pros

Our representative is extremely helpful with setting everything up and answering our questions.

Cons

The platform is slightly difficult to use. Our organization has a large number of members and sometimes it can be difficult to teach everyone how to use the website.

Response from Race Entry

Maddie- I am glad to hear that you have had good customer service from Jared. I would love to know some more of the specifics that made the software difficult to use for your large team. If you have a free moment please drop us a line at: support@raceentry.com or you can reach out to Jared. We always want to improve your experience with us.

Replied September 2018

User Profile

Derek

Verified reviewer

Company size: 201-500 employees

Industry: Renewables & Environment

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2018

Race Entry ease of use

Pros

Race Entry is very easy to use. It is extremely easy to use year over year, I love the fact that i can just copy last years race entry, registration and marketing pages and just update them to this years information. The graphs that they have that show timelines from previous years of when people signed up are very helpful in our e-mail marketing campaigns.

Cons

It was not as intuitive the first year i used it, there were too many options that were not spelled out clearly, but after just a little practice it became very easy to use. I am glad that I had a Sales/Customer Service person who walked me though all the features the first year.

Response from Race Entry

Thanks for the feedback. We are thinking of making some tutorial videos, but this of course will never replace our stellar customer service team.

Replied September 2018

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