About AnyDesk

AnyDesk is a remote support solution that helps users access files and documents on any device across multiple locations. Key features of this platform include online collaboration, file sharing, access control and personalized user interface.

Designed for small to midsize businesses, AnyDesk comes with a built-in address book that keeps track of contacts/connections and enables users to view online status for collaborators. It enables enterprises to perform tasks with less bandwidth and in areas with poor internet connectivity. Additionally, the solution’s administration tool allows remote reboot, sessions reporting, automated invoicing and billing.

Other features of AnyDesk include international keyboard support, file transfer, lightweight, en...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 8, Windows 10

563 Reviews of AnyDesk

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(355)

355

4 stars

(172)

172

3 stars

(26)

26

2 stars

(5)

5

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 563 results

February 2020

Luis Daniel from YCS PR Corp.

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

February 2020

Great Free Alternative to Teamviewer

Really pleasant and a great alternative whenever the Teamviewer License we use at work is under use and we've been considering and slowly moving our clients to AnyDesk because paying Teamviewer is now an expensive subscrption when there's so much good alternatives.

Pros

It works exactly how'd you expect if you come from using Teamviewer or other remote desktop access applications. You can transfer files, keep bookmarks of your most accessed computers or just organize them. Anydesk has also improved with time, which now I find no use to keep paying for Teamviewer which has become really expensive as of late. Anydesk has a lot of the options you would need from Teamviewer and does them right and secure. Even better when the price is FREE.

Cons

It can be a little bit heavy on the CPU side when using it on older hardware. Keep that in mind. If the connection is really slow, it can lag a bit, but you can optimize the image to be quick and disable the sound, whereas in Teamviewer, the image will just freeze and you have to quit Teamviewer, the only issue with AnyDesk is just the CPU Usage. Also the Mac Version used to be buggy, haven't used it in a while, but Buggy as in all the text was white (not sure if it's on the latest OS X, have not used it in a while, been on Windows).

Reasons for Choosing AnyDesk

The pricing and comparing the features I needed, Anydesk covered them all.

Reasons for Switching to AnyDesk

Pricing, it's becoming extremely expense.

February 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Anydesk - You are in control

Daily I use Anydesk for remote work because I am in Home Office. I also support clients with the software and even computers from the company where I work. I can access computers from anywhere at any time due to being multiplatform, operating via Windows, Linux and mobile. Anydesk is indispensable in my day-to-day.

Pros

Anydesk is very easy to use software, allowing remote control of several computers at the same time. Very light and safe, facilitating support for customers, being possible to use the desktop and mobile version. Among the various features of the software, the following stand out: - Possibility of simultaneous access to several computers; - Secure access via authentication password; - Multiplatforms, being possible to run on Windows or Linux and mobile computers. - Minimum necessary accessible requirements; - Screen capture to identify problems; - File transference; The program perfectly complies with its proposal to be a fast and secure application.

Cons

The only flawed point I notice is that the software allows remote control of the computer simultaneously by more than one application. In my opinion, this is not very safe, as it would allow for badly designed hacker control. For this possibility, there should be two-factor authentication to increase security, such as sending SMS or email. This is the only downside of the software.

Reasons for Switching to AnyDesk

Teamviewer has a major caveat, which is the compatibility of versions between the computers that will be connected. If the host computer is not the same version as the local computer, access will not be allowed. This is a very bad thing for me, as your client is not always able to download the new version of the software.

November 2020

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

November 2020

Anydesk can help ypu reach any desk you want!!!

Overall its a very good application. Its UI and UX is designed very well. Its customer support is also very satisfactory and the best part is that they answer your questions or clear your doubts mostly at the same time.

Pros

Its ease of access and the simple features has really put it up in a higher category. The User experience is designed so well that it can leave behind any remote support providing application. The biggest problem for a new user was to connect with other computer in other application but anydesk has made it as easy that a person not only using anydesk, but also the fisrt time a remote supporting application as anydesk would be able understand that and start working on that immedidately.

Cons

Sometimes there are issues like connection interruption and other glitches, but thats only when it is conneted with another device and there are net issues. Its gets struct and to get it back on the track.

December 2020

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Anydesk review by Technical Support Agent

I love using AnyDesk, it works really good, it is fast, user friendly and reliable and I can always deliver super support to my customers with the use of this software.

Pros

I like this Software because it is free and easy to use, also a lot of times it came really handy because it was easy to explain Customers how to install it and setup remote access to their PC. It is really fast and is very nice to have, especially when PC checkup is required during the night, for which we can setup password protected access so we can connect without the help from the Customer and without interrupting them and their work.

Cons

Recording option sometimes creates videos which are of bad quality, even though internet connection was stable and ping was good. Also, in case of longer recordings, they tend to break at some point, take a lot of hdd space and I am unable to scroll it. Finally, it would be nice to have option to save to some desired format too.

Reasons for Switching to AnyDesk

TeamViewer gives error back when there is a version mismatch, for instance if I am using v14 and Customer is using v12, I am unable to connect to Customer's PC and check what is happening with it, until their internal IT comes and upgrades the version of TeamViewer first and in our job, time is of essence many times.

February 2021

Rodrigo from Dapa Sistemas Ltda

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

February 2021

Great but still expensive

All software reliable for this purpose seems to live in unreality, they are too expensive. But you need them, as going to your customer is expensive and often inconvenient. Anydesk has a fast learning curve, our users and customers found it easy to use. It also lacks to be able to buy in local currency, without variations of the dollar. Apart from the cost, it works very well for us.

Pros

Less expensive than more equivalent competitors, easier to buy, stable, easy to use. Quite used by several providers.

Cons

Expensive, very expensive! An option to buy in local currency is missing. There could be a cheaper option with only remote access. Micro companies use only written chat + file exchange + remote access, the rest is perfumery or resources for large companies, which are more expensive.

Reasons for Choosing AnyDesk

In tests, AnyDesk responded better, being more stable. You do not want your remote access to fail when the customer is angry waiting for support. We also tested others even free or cheaper, but they did not meet our expectations.

Reasons for Switching to AnyDesk

Price and the fact that TeamViewer causes a big confusion of versions when you serve a company that already has other suppliers using other versions. Anydesk is only licensed or not and whoever has a license always uses the new version, regardless of whether it is 8 or 16.