I can remote into my clients PC's for support or have unattended connections to servers for maintenance and monitoring. Saves time (not travelling to client location) allows me the freedom to work from anywhere

-Works very well. -not resource heavy -multi platform

-Nothing I can really think of. -This is my go to application for rmm.

Overall ConnectWise Control has been easy to deploy and use. Initially we were hesitant to add our servers to a remote support tool like ConnectWise Control or TeamViewer, but this tool has made remote server administration much simpler.

ConnectWise Control has a great web view that allows us to quickly find the computer/server we're looking for. We can run standard command line and PowerShell commands through the web interface to quickly gather information or troubleshoot a user's computer without impacting the user experience. The screen share is very fast and reliable and often preferred over Remote Desktop sessions. It's also very nice to be able to switch between user sessions on the computer, like when interacting with a Remote Desktop server and needing to assist a specific user on the Remote Desktop server.

The software doesn't fully integrate with Microsoft Endpoint Manager, the only software that does is TeamViewer.

Mainly what we are dedicated to is structuring programmatic projects of our computer and hardware services, it is essential in this sense that when a problem arises at any time we can be 100% notified with notifications to repair the process of any program that we have in operation. on the server.This program has undoubtedly helped us a lot, we don't need to go back to work, with a home computer it's enough to be able to check the server, which is as if we were doing it live at work.

Initially, it is very easy to be able to connect everything with connect wise, especially for what we use it for, which is the testing server. Reciprocally, it generates more learning information where we move very well.Many times I leave the office and I receive messages of serious concerns about server errors where technicians are waiting for my help and direction. Thanks to the program, I can easily generate this by connecting from my home and everything has gone great.

There are some applications that are not compatible and tools that conectwise does not have at this time, other programs do.According to this, currently it will not be an impediment to change it, but in the future it may possibly be.

Has its quirks but so does everything else. Overall, good product.

Has lots of features such as backstage, file transferring, good quality

I don’t like that you can’t video record a single monitor when there are multiple monitors.Sometimes computers just get removed randomly from our “portal”, but it could be due to it being paired with ITSUPPORT247Probably the most annoying thing is being disconnected from a device when your connection time reaches 2 hours. I am actively using a device for a long time sometimes and just forcefully get disconnected due to a time limit that we can’t control.

ConnectWise Control has allowed us to deliver a custom-branded remote support solution.

I really like the fact that we can own an on-premise license and not be tied to a contract. It also does not leave any client software installed.

Purchasing additional licenses is harder than it should be, I've reached out to them several times and no one has called me back,

The company I work for is supporting over 300 customers and when I came to work here, all remote connections were manually made. Ofcourse not so efficient. So I started to implement Devolutions Remote Desktop Manager, where I could create a lot of our remote connections but unfortunately not all. Especially the remote connections which need a VPN connection before using RDP to remotely connect to the server. It is possible in RDM (jump to a virtual machine on the network, start the VPN connection there and then RDP into the server), which is time consuming (over 2 minutes per session). Therefor I was looking for a quicker solution, but still with the security a VPN connection has to offer. And then I found ConnectWise Control, which does all that. Once I tried the trial version and extended it (with help of the CW support team), I was sure this was the solution I was looking for. Now it only takes me 15 seconds to remotely connect to remote server. And not only me, but thanks to the integration in RDM my fellow colleagues can use the same configured session and start the remote connections.

The ease of set up, price, LDAP intergration, RDM (Devolutions Remote Desktop Manager) integration, email notifications

The set up of email notifications can be a little difficult to master. Once mastered, it's quite simple.

We used TeamViewer for several years before a colleague recommended ConnectWise Control. I would never go back to TeamViewer - ConnectWise Control has saved us a lot of time and effort.

Works with any browser, doesn't use a lot of resources, allows us to provide full service remote management to our customers, easy to install on many computers, and is economical.

The default color theme is red, which is annoying to me. That's the worst thing I can say about the software.

Easy to manage and use for remote support and remote control

File transfer is slow. It works, but the speed is very slow.

Overall, a great and easy solution which is essential to our day to day, providing IT support

The ability to have an easy rollout, ease of use for engineers and end users (as a replacement for RDP).

There are instances where it can take a while for the device to show as online before you can reconnect

It's allows us access anywhere onto critical machines to run our operations.

I like the ease of use that Screenconnect offers. It's simple, web based control center allows it to accessible anywhere.

It can be pricey for the features. The addons function could also be a little easier to navigate.

We are constantly providing IT/Accounting/Payroll support to our clients and ConnectWise Control is one of the most important tools in providing this support as it allows us to easily connect to our clients and step them through their problems.

We use both unattended and remote control and both are simple and easy to use. Staff have no issue learning to use ConnectWise Control and overall we have little to no problems with the platform. Its connection quality options are great and find this to be a huge improvement over other platforms - we rarely have drop outs or lost connections.

The only feature that I dislike is that the platform logs out after a certain amount of time - I am guessing this is a security feature though.

We're a small company so when one of their competitors had a major price increase, I started looking for an alternative. So glad I found ConnectWise Control! We're a small company and dont have the need for constant concurrent connection so paying thousands of dollars for that functionality didnt make sense. Service has been reliable, easy tio set up and most importantly, easy or my clients to use and connect.

Easy to use. Reliable. great dashboard.

It does everything I need and surprises me with things I didnt know I needed!

I switched over from fixme.it as I needed a remote support app with a phone app as I use tablet and phones in the field and I'm.not always near a computer. Support has been great over chat as needed and most downtime is noted well ahead of time.

Ease of setup and configuration. Personal landing page for remote clients. Quickly see online status, system specifications and ram usage Easily issue commands to system and transfer files.

Upgrading and sometimes new clients have issues associating with account. Once in awhilenanfew workstations refuse to update and manually installing fails. Price is on the high side compared to some offerings. Screenshot is nice but really too small to be of ant use

ConnectWise Control has helped us to dial into our clients in a fast and reliable manner. It's configurations mean that we can dial into servers without prompting the machine, but to dial into a workstation, the user does need to consent to control. This is crucial.

The speed in which we can connect to our end users with Control is it's greatest strength. It is very lightweight and a joy to use.

The support can be a little on the slow side, if required. more often than not, the support team have to escalate and log a ticket, which takes a while t get a response.

Screenconnect was great, when it became Control I really wanted the features of Automate. It was purchased by ConnectWise and now every single thing is too complicated and requires a lot of clicking. If you have a single task you preform all day every day by all means automate it and set up scripts but for me ConnecWise asks too much uniformity from my clients and cannot be adapted in the ways I do business.

Super simple deployment and management. But that's all but gone.

ConnectWise the company. I hated every interaction with them. Imagine a single client who has several companies. Connectwise deployment folks said I could not support them the way they needed support. Imagine working with the same independent contractor on several shared clients, ConnectWise can't do that either. Want to support key people outside of their organization, find something else. Every single thing you want to do has to have a huge amount of setup to make it happen. I just wanted software that I was as flexible as I am and this is not that. Stay away.

Overall, we have been happy with the product. It typically works as expected without issue. The biggest problem with the software is the subpar vendor support. The mobile app is also lacking compared to it's competitors. The app simply opens the web page interface.

ConnectWise Control simply works as expected. There are very few issues with remote control access. The tools included with the software typically work without issue. Installation is quick and easy.

Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself. Fortunately, I have not needed to contact support often.

One of the unexpected benefits of having ConnectWise Control is the ability for Managers and Office Managers to be given a subset of privileges to use the software for assisting employees remotely. There are many times they have new employees that need a little help getting familiarized with proprietary software we use in the Ag. sector. ConnectWise Control gives the new employee assurance they're not isolated on an island and the managers are not frustrated at having to drop what they're doing to drive over to a remote site to provide assistance with something that can easily be handled remotely with Control. (<--shiver, see how creepy that sounds...) This use case scenario is reason to consider a few extra licenses so your not fighting over them. We have two currently, but are considering upgrading since there are times that I can't admin since the managers are using the licenses. (Aarrghh)

This software is one of the most important tools I have in my toolbelt for quickly resolving issues. We have a few remote VPN sites and when an endpoint is having issues, it's so much more efficient to see the issue rather than have to decipher another persons interpretation of the issue. Our sites are not very far apart - about 45 minutes from main office, but when we have an issue that hinders or stops our ability to server our customers that drive feels much longer. To reiterate, resolving issues quickly and efficiently is what I like most about ConnectWise Control. Downtime is costly.

Probably my least favorite thing is getting the session filters tweaked just right. Once you get the hang of the syntax it's really not bad, but there is a learning curve. Having your endpoints arranged into session groups is well worth the effort. Oh, and the name needs to be shorter. It doesn't have to be ScreenConnect, but it needs to be that easy to say. Saying Control by itself sounds creepy, like Big Brother creepy. As an Admin I never say "I'm going to use Control to help you with that issue."

Fantastic. Overall it's features, pricing and security is unbeatable in the industry.

We've hosted our on Control server and it is super easy to install and maintain. Using the software to provide remote support has never failed because they provide multiple methods for creating connections for all operating systems. The web interface provides basic information about the connected computer but you can download and install plugins to gather information about processes, services, events and software. The screen snapshot is large enough to see if the computer is in use and small enough so you can't read what's on the screen. Through the web interface you can customize a number of things like icons, labels and branding. Through the server config files you can customize a number of other settings. You can create temporary sessions just for one-time remote support or install the program for on-demand remote access. On-demand remote access can be organized in session groups for easier management and security Users can be created and assigned to specific session groups. Access and commands can be audited. While a session is connected a time line is kept to help troubleshoot connectivity issues.

The price to purchase screen connect was reasonable for a small business. When it was purchased by Connectwise the price to purchase it out right was quadruple the original price. If you have 100 plus machines to support then divided across the 100 machines is still cheaper than a comparable product. But if you only use it for temporary sessions it is hard to justify. However, Control is bundled with Connectwise Automate so you get Control for nearly nothing when subscribing to Automate.