Faveo Helpdesk

RATING:

4.5

(100)

About Faveo Helpdesk

Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key features include a buildable knowledge base and a built-in search option. Faveo allows users to build their own self-service knowledge base. Users can upload their content into the solution, and customers can comment on articles users have uploaded. This solution also lets customers connect with users through email. Faveo assigns ticket numbers to customer emails. Different priority levels can be assigned to tickets, and users can also set up automated, template-based responses to certain types of inquiries. The solution also features a customer portal, where customers can log in and check their ticket status. Faveo lets users assign tickets to...

Faveo Helpdesk Pricing

Self-hosted and Cloud available with a perpetual and recurring license.

Starting price: 

$14.00 per month

Free trial: 

Available

Free version: 

Available

Chat support
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Faveo Helpdesk Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Faveo Helpdesk

1 - 5 of 101 Reviews

User Profile

Smith

Verified reviewer

Construction, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Effective Remote Access Control and Ticket Management Platform.

Highly stable and easy customer support solution and the quality of its communication and routine management and the access control functions are very responsive and easy to create reports.

PROS

Faveo Helpdesk is very easy tool for multiple project contacts management and the Call Center management functions are excellent.The platform also has great Automation capability and easy to communicate and access data from remote areas securely and easy.

CONS

For me i got nothing against Faveo Helpdesk because even all the features are quite simple to custom and get started with the product.

Vendor Response

Thank you for the positive feedback Smith!

Replied May 2024

Hafizh

Information Technology and Services, 201-500 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Faveo Helpdesk review

PROS

Faveo is easy to use, user friendly, Fast Respond, Best ticket management we used.

CONS

Time different from Indonesia make it a bit hard coordination

Vendor Response

Your feedback is greatly appreciated and helps us enhance our services Hafizh. We’re continuously working to improve our global support to better serve all our users.

Replied May 2024

Harshal

Computer Software, 201-500 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed January 2024

Customer Review - Faveo

Currently, the overall experience is average, with a wait for solutions to numerous issues and concerns about ease of use.

PROS

Ticket Management, Customisation of each functions, API Integration.

CONS

Too many glitches, slowness on platform, poor email communications and various bugs

Vendor Response

Thanks for choosing Harshal! We appreciate your feedback and apologize for any inconvenience caused. We'll resolve bugs to enhance your experience.

Replied May 2024

Richa

Entertainment, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Best helpdesk sofware

Team is very quick to respond. Understand challenges and provides immediate solutions. The navigation and management of the software is very simple as compared to other softwares

PROS

Ticketing dashboard - it's plain simple to use and is great for customers

CONS

Honestly nothing - it's a rich ocean of features. For a startup like is - it was a buffet at such a neat price

Reason for choosing Faveo Helpdesk

Simple to use Cost Upgradation capabilities Quick support

Vendor Response

Thank you Richa, for your kind words. We're glad to hear that you find our team responsive and our software easy to navigate.

Replied May 2024

User Profile

Christine

Verified reviewer

Marketing and Advertising, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Faveo Helpdesk has an Incredible Knowledge and Email Management Functions.

Contacts management platform with easy features and the communication strategies and the collaboration using the product can help improve business productivities.

PROS

Perfect platform offering effective Remote services and the Call center management with Faveo Helpdesk is amazing.Creating data reports and customer engagement is perfect and its documentation and workflow management capabilities are very helpful.

CONS

Simple client data and communication platform and as for me Faveo Helpdesk has been an incredible tool with no problems.

Vendor Response

Thanks for choosing us, Christine. We're continuously enhancing features to further optimize your experience.

Replied May 2024