At the end we had the opportunity to assist a nice workshop to show us the main features about this software. Five stars to Faveo team availability... was incredible.

The platform also has great Automation capability and easy to communicate and access data from remote areas securely and easy.

We were using a project management software to capture queries for our team and resulted in a bunch of queries which were hard to keep track of.

If you don't  but do it on hour base with monthly invoice then it's a bit hard to configure.

With time I'm sure they'll develop into something very useful. But the negative is that this will take time in my opinion.

The forms building process is quite complicated as the main fields are driven from the default form and this is quite confusing.

Faveo is easy to use, user friendly, Fast Respond, Best ticket management we used.

Easy to use and customise. It has a freelancer edition which allow us to use the platform with all features and with a reduced cost (or no cost at all).

A hassle-free product and extremely supportive team.

It's a good service portal designed for the ease of use so customer can easily connect with us without getting to connect on calls.

Great ticket platform with a lot of useful features.

We have been using faveo helpdesk as a ticket management system for our organisation. It is a great system with a very good user interface for users as wll as administrators.

It is a good and functional application to ease workflow and better manage especially if the business is involved in technical support.

The installation process was difficult and costly.

Faveo supports seamless integration with multiple communication channels, enhancing customer interaction and support team productivity.

User friendly & cost effective and provided an ultimate solution for the ticketing issues.

The support is very prompt, cooperative and helpful too.

Perfect on call center management. It is knowledge based management tool and this improves budget across all over the company.

Remote connection and resolving issues quickly.

We use it for ticket management, and it serves as a good tool for our environment. Having the ability to manually add or email issues to a central management environment is very helpful.

Great HelpDesk Ticketing System that helps technical team manage client support.

Faveo Helpdesk software offers a robust and intuitive solution for managing customer support and service requests, making it an excellent choice for businesses of various sizes.

It handles multi company service with difficulty and customization, but if you try hard it works.

It has a good UI and a built-in knowledge base. The product is young and going through many changes.

It is a flexible platform with functionality that cover about everything in the help desk market.

Ease of use with flexibility to make a system to solve problems.

The software es quite complete but FAVEO team is working hard in order to launch new features every moth.

Great, user-friendly software with excellent vendor support.

We have run into problems that are hard to troubleshoot.

Help Desk software with good features and value for money.

Some options used in admin panel are confusing.

Flexible and very perfect solution for the helpdesk support system.

Faveo is stable and allows very most of the functions required by our support.

All of the build in features are very good to use, the most amazing feature is the Email notification, its really easy to monitor.

Has most of the features that leading ticketing systems do. Easy to use and straightfoward user interface.

It's very helpful for my company and very easy to use from the client and not expensive.

It has a good UI and a built-in knowledge base.

Cost effective and quite comprehensive features.

Very comprehensive help desk software at such a low price.

Customer contacts and details to save its very helpful.

I cannot think of anything that i don't like about Faveo.

I like the support provided by Faveo Helpdesk.

Help us to give better services to our clients. Ease of use for admin - agents and clients.

Social media intergration is very excellent via  Faveo Helpdesk. Its workflow configuration is nice.

Faveo Helpdesk is very easy tool for multiple project contacts management and the Call Center management functions are excellent.

Creating data reports and customer engagement is perfect and its documentation and workflow management capabilities are very helpful.

Exceptional team who's always available to help. It's easy to use with a lot of features that help us to manage our tickets.

M in the stage of customisation and parametrisation of the product and I work a lot with the support department which is friendly and responsive.

We switched over from Spiceworks to Faveo for our small MSP here in the US, and the team was instrumental in helping us to ensure that the tickets were successfully migrated - all 47,000 of them.

Impressive and knowledgeable support team (always responsive even when we were trying out their free freelancer version). Really easy to get hold of their team for any queries.

A lot of awesome functionality. Mass manipulation of tickets and linking tickets to together in parent-child relationships.

Feature Rich Support System for a Great Price.

GWI releases updates with feature that are great pretty regularly. Their support staff is great to talk with and are very helpful.

Configuring the product for things such as user grouping and admin roles was easy in some regards, but could also be cumbersome navigating the areas to make these configurations.

My only complaint, and it's a mild one, is that some of the configuration settings can be difficult to locate. Other than that, I have only feature requests for future versions.

It's very stable, customizable, and easy to use and understand. Most updated and changes are only a few clicks and they're done.

The follow up is also a welcome benefit. We reviewed more than a few products and GWI has met every expectation.

Active directory integration is a huge plus and allows the end user to open tickets with minimal input.

The good thing about it is that this is not just a one person opinion, most of the IT members likes its ease of use. Just a small Link on SharePoint or pushed to the desktops and anyone in the Org.

Speed was awful after using it for about a year with 1500-2000 users submitting tickets daily. Even with the added customization.

If you're looking for a great help desk application that integrates well into a Windows environment - then look no further.

The application is fully customizable to fit your business needs. The product consistently gets better and better with each release and the customer support is outstanding.

The minimal training we recieved was thorough. The help and online help is excellent and very well written.

Integrating with Outlook and other 3rd party tools. Overall attractive User Interface.

Customer support was very helpful though. It was easy to lose track of tickets for follow ups and think they could make a better interface for this area.

I love the new rep interface which has dashboards so that I can graphically see the numbers and kinds of help tickets out there. I love the email notifications of new tickets, updates, etc.

Fairly intuitive and easy to customize views. Good automation options for workflow notifications.

The support is amazing and they are always willing to work with you even when the circumstance may seem a little out of their scope. I recommend this product 100.

The PC scan feature is amazing, incredibly useful utility. Numerous Reporting options.

When you have hundreds of devices, sorting them is very difficult unless you have tons of time to customize.

Our company has many ticketing platforms and for our user base, this was an inexpensive and easy to implement tool.

The user-facing portal is ugly and very difficult to manage.

Moreover, they have not updated their install manual since about version 8 or so, they are now on ver 17. I have trouble with most upgrades.

I was part of the team to implement the product and found it really easy. Now that we have been working on it for 4 months I can see all of the benefits offered.

US Dollar

Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key features include a buildable knowledge base and a built-in search option.


Faveo allows users to build their own self-service knowledge base. Users can upload their content into the solution, and customers can comment on articles users have uploaded.


This solution also lets customers connect with users through email. Faveo assigns ticket numbers to customer emails. Different priority levels can be assigned to tickets, and users can also set up automated, template-based responses to certain types of inquiries. The solution also features a customer portal, where customers can log in and check their ticket status.


Faveo lets users assign tickets to specific employees or departments. Multiple users can be assigned to tickets. Internal notes can be created to communicate with users about ticket status.


Faveo offers a perpetual license for a one-time fee that includes support via phone and email.



LongDescription

IT Asset Management

Workflow Configuration

Automated Routing

Call Center Management

Self Service Portal

Multi-Channel Communication

Social Media Integration

Email Management

Ticket Management

Knowledge Base Management

Service Level Agreement (SLA) Management

Macros/Templated Responses

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Remote Access/Control

Support Ticket Management

Full Text Search

Self-hosted and Cloud available with a perpetual and recurring license.

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

Faveo Helpdesk

In Person

Live Online

Webinars

Documentation

iSuppport is a help desk solution designed for small and midsize companies that offers incident management, problem management, change management, end user self-support and reporting functionalities within a suite.


iSupport allows users to manage all the aspects of the help desk process including incident, change and deployment approvals from a single solution. The incident management functionality of the solution combines incoming requests from multiple sources such as phone, email, chat and discussion forums and routes them to the appropriate staff based on defined business rules.


iSupport features mySupport which allows users to share the self help material with team members. This feature also allows users to manage help desk discussion forums and live chat with end users.


iSupport features asset tracking which allows users to track all the IT assets with the help of scanning techniques and network queries. Users can schedule scans, maintain a log of historical issues and use the information for improving the quality of help desk services.



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