IFS Field Service Management vs Kaseya VSA

RATING:

4.5

(23)

IFS Field Service Management has 23 reviews and a rating of 4.5 / 5 stars vs Kaseya VSA which has 199 reviews and a rating of 4.07 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (23)
4.1 (199)
Ease-of-Use
4.5 / 5
3.5 / 5
Value for Money
4.5 / 5
3.5 / 5
Customer Support
4 / 5
3.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
September 2, 2022
October 11, 2023
Pros/Cons
  • Pros

  • IFS is windows based and the only software (as far as I know) that contains finance and HR module inside. Very easy to check your data, easy to learn and easy to book items (invoices, statements).
  • Superbly elaborate and granular. It will eventually do everything we need to achieve and more and all within one solution.
  • Cons

  • Customer Portal lack a significant amount of functionality needed.
  • It becomes very rigid in terms of customization and repetitive actions are required to keep the process in check.
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  • Pros

  • The reports are easy to generate and use especially for budget decisions.
  • It is very easy for technicians to use and provides a nice single pane of glass to see everything through. Kaseya has lots of options for you to add on to sell to your customers as well.
  • Cons

  • I can say no after sales customer service at all. No phone number can be contact for urgent issue.
  • Costly - But you get what you pay for. Menus - They are working to standardize the UI.
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Pricing Range
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$
$
$
$
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2021

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos