iSupport vs Mikogo

RATING:

4.3

(34)

iSupport has 34 reviews and a rating of 4.26 / 5 stars vs Mikogo which has 32 reviews and a rating of 3.72 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (34)
3.7 (32)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4 / 5
3 / 5
Customer Support
4.5 / 5
2.5 / 5
Functionality
4 / 5
3.5 / 5
Last Review Written
January 20, 2023
February 22, 2023
Pros/Cons
  • Pros

  • A lot of awesome functionality. Mass manipulation of tickets and linking tickets to together in parent-child relationships.
  • It's very stable, customizable, and easy to use and understand. Most updated and changes are only a few clicks and they're done.
  • Cons

  • My only complaint, and it's a mild one, is that some of the configuration settings can be difficult to locate. Other than that, I have only feature requests for future versions.
  • Speed was awful after using it for about a year with 1500-2000 users submitting tickets daily. Even with the added customization.
Read all user reviews
  • Pros

  • I love to use Mikogo for small conferences and meetings. It's easy to share my screen and pass controls to another presenter.
  • Its quick design and simple method of dealing with the available tools make it easier for you to comprehend everything and run clear meetings. The screen control feature operates effectively.
  • Cons

  • Couldn't reach billing department to straighten out charges.
  • They also forced another year's subscription on me - they require paypal auto renew, The vast majority of companies will allow you to cancel an auto renew if you let them know in a reasonable time.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos