Fantastic experience all been very good and helpful always willing to help. software bugs get delt with quickly.

Their sandbox/containment software works against all ransomeware, viruses, malware. RMM Function is good does the job and they create scripts you need for anything

could have snmp monitoring for snmp walks

Very good. We will not be moving on from them in the forseeable future.

Ease of use. It's been pretty stable and offers all of the options we want in an RMM.

There have been glitches at times, but those were intermittent and website-related. Seemingly due to maintenance, but in production hours.

We use Itarian for remote support and patch management.

Itarian used to have a pricing model that made it very attractive to non-profit organizations like ours, but they did remove that pricing option. The patch management and remote support was serviceable, but needed time for some maturity, as the product isn't quite up to Kaseya, or other solutions.

The pricing change hurt small nonprofits like ours, the remote connection software required a download, unlike other solutions, and would sometimes miss system prompts, leaving the remote user stuck. The patch management could be cantankerous..

Overall, my experience has been decent. I started with ITarian when they were Comodo and completely free (except for the AV)

I love that ITarian is a one-stop shop for RMM, PSA, Patching, Ticketing, Endpoint Protection, and SOC. I really like that everything can be white-labeled to look like our own tools, including the AV. If you ask, they will make any script for you.

Support is slow and doesn't always seem helpful. A lot of emails instructing you to do the thing you said you already tried. Many of the scripts do not run successfully, causing alerts.They seem to merge or rebrand every 2 years and then for 6 months no one their has a clue what direction anything is going. Everytime they split or rebrand or whatever, there becomes 2 similar companies and it gets super confusing as to who you are with.

We have been using it since it's COMODO ONE days and watched it mature. I really have to give it to the team that has done an excellent job. I don't think this would be ideal for a large MSP as it does not have all the integrations but for the small to Medium MSP it is so powerful at a great price

Very versatile, easy single pane to manage a number of Customers. Active development and support by the Comodo / iTiarian staff

not too much to complain about. Splitting hairs would have me mention the Remote access tool could have a faster interaction (p2p connection maybe?) and the option of Audio redirection too, but that is REALLY being picky ass it is an outstanding solution for the price

Support non existent. Do not keep their promises (free for 50 or less clients).

Once set up easy to remotely support clients

Them breaking their free promise. Found added features difficult to use and not useful in our support environments

The library of available scripts that came preloaded is definitely a win for me and made custom jobs and reports very easy.

The remote desktop function did not always work well and it missed a proper ticketing system.

They tried to bill me after the free trial, tried to strong arm me to pay.Go elsewhere!

"I recently signed up for the Itarian software and was initially impressed with the features and functionality. However, when the trial period ended, I was surprised to receive constant emails and calls from the sales team, pressuring me to pay for a bill I apparently had. Despite explaining that I only wanted a trial and that's all i signed up for. This kind of aggressive sales tactics is unacceptable and has left a bad taste in my mouth. I would not recommend Itarian to anyone who values respectful and ethical business practices."

Will never use them again

There was not much that i liked. The price was better in my pocket, if i didnt change from free monitoring.

Many features to use them, was long and complicated to use. But even in a free mode, they charge you were frees and debit you.

Excellent product, with a clean and modern UI. I recommend it, just be sure to make sure it is configured to allow exceptions if you need them!

This product runs quietly in the background and does not take up many resources. The UI is clean and easy to use

The firewall and security feature blocked some of the things we needed to do our work. It was not readily apparent at first this was the culprit, but once IT removed the blocks , our software started working just fine

Loads of features for the free version: Patch management Remote access Mobile device (apple and android) capable Easily deployed

Lack of multiple AV support, kind of steers you towards their paid product.

Its been pretty god but some issues minor

IT allows many things to be performed remotely

expensive when you start to add in all the clients

Horrible, would avoid at all costs, not worth it

nothing, it is not a good software for RMM. Also they DO send you a bill when the free trial expires

The bill they sent me for having 7 PC's connected beyond the free trial