--- title: "MSP360 Connect Software Reviews, Demo & Pricing - 2026" description: "Review of MSP360 Connect Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/remote-support/msp360-connect-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Remote Desktop Software](https://www.softwareadvice.com/help-desk/remote-desktop-comparison/) / MSP360 Connect Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/remote-support/msp360-connect-profile/reviews/)[Alternatives](https://www.softwareadvice.com/remote-support/msp360-connect-profile/alternatives/) # MSP360 Connect Review From $1-$89.99/month Free version Free trial 3 plans Wondering if MSP360 Connect is right for your organization? Our Remote Desktop Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview MSP360 Connect 4.3 [(43)](https://www.softwareadvice.com/remote-support/msp360-connect-profile/reviews/) Pricing Starting at $1.00 usage based per month ### About MSP360 Connect MSP360 Connect is remote desktop and remote support software for people who need to work on computers they cannot access in person. It serves MSP owners supporting customers, internal IT teams helping employees, and small businesses accessing office systems from other locations. Instead of asking someone to describe every screen or waiting for an on-site visit, you can connect to a Windows or macOS computer, see the issue, and work with the user directly. Multi-monitor support and in-session communication make everyday assistance easier. Windows-to-Windows sessions support file transfer and recording, helping technicians share needed files and keep a record of troubleshooting. Choose the edition around how you work. Connect Free suits personal, attended access, such as helping a friend with a computer problem. Connect Pro serves small businesses that need unattended access to Windows PCs and servers. Once configured, it lets authorized users connect without someone at the remote computer approving the session. For teams supporting multiple customers or departments, MSP360 Managed Connect provides a centralized web console, browser-based access to Windows and macOS computers, tec... hnician permissions, and connection reports. Bulk agent deployment reduces repetitive setup, and multiple technicians can join an attended session when an issue needs a second opinion. Encrypted connections help protect remote sessions, while two-factor authentication helps secure the Managed Connect console. Getting-started guides and online documentation explain installation, connection setup, and security options. Managed Connect includes 24/7 technical support, and a free trial lets your team evaluate its workflow before purchasing. Wondering if MSP360 Connect is right for your organization? Our Remote Desktop Software selection experts can help you in 15 minutes or less. ## MSP360 Connect User Interface ## Popular MSP360 Connect Alternatives Main Product MSP360 Connect 4.3 [(43)](https://www.softwareadvice.com/remote-support/msp360-connect-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.66Value for money - 4.33Customer support - 4.14Functionality Pricing Starting at $1.00 per month Get Price Alternative Product [TeamViewer ONE](https://www.softwareadvice.com/voip/teamviewer-profile/) 4.6 [(11639)](https://www.softwareadvice.com/voip/teamviewer-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.37Value for money - 4.30Customer support - 4.56Functionality Pricing Starting at $24.90 per month Get Price Alternative Product [Zoho Assist](https://www.softwareadvice.com/help-desk/zoho-assist-profile/) 4.7 [(1485)](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.68Value for money - 4.61Customer support - 4.64Functionality Pricing Starting at ₹480.00 per month Get Price Alternative Product [AnyDesk](https://www.softwareadvice.com/remote-support/anydesk-profile/) 4.6 [(1797)](https://www.softwareadvice.com/remote-support/anydesk-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.51Value for money - 4.25Customer support - 4.50Functionality Pricing Starting at €22.90 per month Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24197)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [Supremo Remote Desktop](https://www.softwareadvice.com/help-desk/supremo-profile/) 4.7 [(447)](https://www.softwareadvice.com/help-desk/supremo-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.72Value for money - 4.64Customer support - 4.50Functionality Pricing Starting at $109.00 per year Get Price ## MSP360 Connect Pricing and Plans Starting price: $1.00 per month Free Trial Free Version Connect Free Pricing available upon request Plan includes: - Remote access to Windows and macOS - Attended access only - Unlimited concurrent sessions - File transfer up to 10 MB - 5 devices in the address book - Session recording - 2FA and encrypted connection - Multi-monitor support - Text and voice chat - Multi-user sessions Connect Pro $89.99 per user, per year Plan includes: - Remote access to Windows and macOS - Unattended access - Attended access - 25 devices in the address book - File transfer up to 1 GB - 2FA and encrypted connection - Multi-monitor support - Text and voice chat - Session recording - Multi-user sessions Managed Connect $1.00 usage based, per month Plan includes: - Centralized management - Web-based remote access - Unattended access - Attended access - 2FA and encrypted connection - Mass deployment - Reporting - Remote printing - Black screen - Lock remote input Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## MSP360 Connect Features - Popular features found in Remote Desktop Access Controls/Permissions Real-Time Chat Remote Printing Screen Recording Screen Sharing - More features of MSP360 Connect Activity Dashboard Activity Tracking Chat/Messaging Collaboration Tools Desktop Virtualization Diagnostic Tools Event Logs File Management File Sharing File Transfer Live Chat Meeting Management Mobile Access Monitoring Multiple Monitor Access Multiple User Accounts Print Management Real-Time Data Real-Time Monitoring Real-Time Updates Remote Access/Control Remote Update/Installation Reporting/Analytics Reporting & Statistics Role-Based Permissions Secure Login Server Monitoring Session Recording Session Transfer SSL Security Summary Reports Troubleshooting Two-Factor Authentication Unattended Access Video Conferencing Video Support ## MSP360 Connect Integrations HaloPSA Integration rated undefined from -1 review ## MSP360 Connect User Reviews ## MSP360 Connect customer ratings - Overall rating: 4.3/5 - Total reviews: 43 ### Rating distribution - 5 stars: 23 reviews (53%) - 4 stars: 14 reviews (33%) - 3 stars: 3 reviews (7%) - 2 stars: 3 reviews (7%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.7/5 - Customer support: 4.3/5 - Functionality: 4.1/5 --- ### easy and secure - Overall rating: 4/5 - Reviewer: Marina G. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used weekly for free trial - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros easy to install and use, safe, free with no time limits, works fine for me #### Cons I noticed it sometimes stops responding and needs to logout - login again --- ### MSP360 Standalone Connect - Very affordable - Overall rating: 4/5 - Reviewer: Maurizio N. - Verified reviewer: Yes - Industry: Venture Capital & Private Equity - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very Nice, positive experiences with MSP360 Standalone Connect, praising its ease of use, reliability, security, and affordability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of use: Many users find the interface intuitive and easy to navigate, making it simple to connect to remote devices. Reliability: Users report that the software is reliable and provides stable connections. Security: MSP360 Standalone Connect offers various security features, such as encryption and password protection, to ensure the safety of remote connections. #### Cons Customer support: While many users have found the support team to be helpful, some have reported slow response times or difficulty resolving complex issues. --- ### tried it once, didn't spend any more time on it. I have only tried the Trial - Overall rating: 3/5 - Reviewer: Michael Dyhr I. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used other for unspecified - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Functionality: 3/5 #### Pros Works a bit like teamviewer. When finally connected it worked perfect. User interface is ok, but not perfect yet. #### Cons you have to actually install the product, and it is not just click install, you have a full installation to remote a pc. I'm using teamviewer and ScreenConnect, I far prefer these product as they are easier for my customer to run. ScreenConnect doesn't need the user to read 9 digits and a code. As an idea you could adopt the administrator feature, or team feature, so that you will have a special client for the end user, and they just click and run (NO INSTALL) and then it will popup on the supporters desktop that a person needs help and with one click you are connected. #### Vendor response Hello Michael, Thanks a lot for your feedback. We're working on improving our product every day and all the features you suggested in your review are on the roadmap already and we're striving to release them as soon as possible, for example quick support client is one of them. I noticed that you mentioned that in order to start the session the user has to read 9 digits and a code. Please let me know, did you have a chance to use the "Send invitation link" function? It's right under the menu button and is designed for the easy connection experience. Your opinion is always precious for us and we¿d like to hear from our customers, that¿s why we always send follow up e-mails. Could you please drop us a couple more lines about your experience at ra-contact@cloudberrylab.com? Looking forward to hearing from you, Harry B, Remote Assistant Team. Replied February 2018 --- ### A True Unsung Hero of Remote Assistance - Overall rating: 5/5 - Reviewer: Scott F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I found the Remote Assistant app right after purchasing their Desktop Backup application, and it has really reshaped how I think about what I should be paying for in a Remote Assistant application. I was previously paying a good bit of money for one of the top 5 remote assistant programs, and as it turned out, there was no reason to because Cloud Berry's Remote Assistant has everything they did, and more. So I'm saving thousands per year AND I have more features! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros So the biggest pro for CB RA has to be that the program is FREE, which is pretty amazing given the number of features they have jammed into this platform. Another huge pro is that they are CONSTANTLY updating it, not only adding new features, but they are actively listening to customer feedback and implementing fixes and patches quickly to resolve any issues. They also have pretty much every single feature that the paid for, and ultra-expensive, applications do, again, for NOTHING! #### Cons The only CON I can come up with is that the settings seem somewhat lacking - meaning that they don't offer the intricate level of control that some other apps do. Isn't necessarily a bad thing, just something I noticed. I would also love to see 2-way audio, not just for the chat feature. --- ### Love the implementation. Needs a few features to be more easily functional. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Functionality: 2/5 #### Pros Love that this is replacing Teamviewer for me. Interface is simple for simple remote connections. Reliable. #### Cons Can't store a directory of computers that I connect to. Cumbersome connection requirements for unattended access. Why not simply do a computer ID and password with high strength? No option to start-up at computer start so that if there is a reset on the computer (power outage), I don't lose access to the remote PC. Run it as a service. --- ### COVID-19 Must have app - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered I haven't had time to really use it a lot but so far it has done everything I needed to catch up quickly. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Forced at the last minute to work remotely, I had little time to transfer current projects at work to the cloud. Need a platform that was fast and quick to learn. This fits the bill perfectly. #### Cons I haven't found one yet. I don't rely on remote desktop apps much. #### Reasons for choosing MSP360 Connect Great reviews --- ### The user experience could have been better - Overall rating: 4/5 - Reviewer: Azeem A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for free trial - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It is absolutely free as long as you get the activation code. If you need something free, this is the right option #### Cons You cannot run it without not installing it first. For security reasons, I am not comfortable having the remote admin tool installed. It could have had a run once option as Anydesk and Teamviewer do. --- ### Good free RDP-Alternative to TeamViewer - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros I like most that the software is free for commercial use. It has great functionality for main purposes to control remote PCs an help other users with their problems. #### Cons Speed could be better, especially for unattended use. Better support for simultaneously dual monitor access in two windows. --- ### Access to a whole new world! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Product usage: Used monthly for less than 6 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I never knew just how easy it could be to host my web content on an AWS S3 bucket, uploaded using CloudBerry! I'm not a huge networking buff and thought I'd have to spend hundreds of dollars on a web developer to help me build an eLearning portfolio. Now that I can easily (literally, a few button clicks) upload and manage my content all by myself, I just want to make more of it! #### Cons The UI is a bit dated, and the icons are awfully small with no tool tips to help a newbie navigate the front end. --- ### Looks to be some very useful and dynamic software. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for free trial - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros It does what it says and has a lot of options for cloud storage. Fair price & full-featured. #### Cons It looks clunky (probably an ancient Java framework?) --- Showing 1 - 10 of 43 Reviews [See All Reviews](https://www.softwareadvice.com/remote-support/msp360-connect-profile/reviews/) ## MSP360 Connect Popular Comparisons [TeamViewer ONE vs MSP360 Connect](https://www.softwareadvice.com/remote-support/msp360-connect-profile/vs/teamviewer/)[Zoho Assist vs MSP360 Connect](https://www.softwareadvice.com/remote-support/msp360-connect-profile/vs/zoho-assist/)[AnyDesk vs MSP360 Connect](https://www.softwareadvice.com/remote-support/anydesk-profile/vs/msp360-connect/)[Slack vs MSP360 Connect](https://www.softwareadvice.com/remote-support/msp360-connect-profile/vs/slack/)[Remote Monitoring and Management vs MSP360 Connect](https://www.softwareadvice.com/help-desk/atera-profile/vs/msp360-connect/) [Compare All Alternatives](https://www.softwareadvice.com/remote-support/msp360-connect-profile/alternatives/) ## Other Top Recommended Remote Desktop Software [TeamViewer ONE](https://www.softwareadvice.com/voip/teamviewer-profile/) **4.6** (11639) Recently recommended **0** times [ScreenConnect](https://www.softwareadvice.com/product/390169-ScreenConnect/) **4.7** (1901) Recently recommended **0** times [AnyDesk](https://www.softwareadvice.com/remote-support/anydesk-profile/) **4.6** (1797) Recently recommended **0** times [Zoho Assist](https://www.softwareadvice.com/help-desk/zoho-assist-profile/) **4.7** (1485) Recently recommended **0** times Stuck Between Options? 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