--- title: "NinjaOne Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of NinjaOne. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if NinjaOne is a good fit for you!" source_url: "https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Incident Management Software](https://www.softwareadvice.com/incident-management/) / [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) / NinjaOne Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) Reviews [Alternatives](https://www.softwareadvice.com/remote-support/ninjarmm-profile/alternatives/) # NinjaOne User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 298 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 235 reviews (79%) - 4 stars: 54 reviews (18%) - 3 stars: 5 reviews (2%) - 2 stars: 2 reviews (1%) - 1 star: 2 reviews (1%) ### Most mentioned pros - The device management is great as well as it pulls in so much information from the device to help with troubleshoot such as running processes, installed apps, hardware specs, last reboot, activity, etc. - We use it primarily for device monitoring and management, and it excels when it comes to remote access for both servers and end-user devices. - Ninja really focuses on the core functions of an RMM tools and has worked with care to perfect the day to day things, and as people in the MSP space know every second counts. ### Most mentioned cons - The thing I like the least about NinjaOne is the limited reporting customisation within NinjaOne, and there is quite a steep learning curve to fully understand the user interface as it is quite complex. - Any issues we have found or ran into, were all user error or interface confusion. - We do not use their documentation app, so there are fields that sit blank. ## NinjaOne customer reviews Showing reviews 1-25 of 298 (page 1). ### Smoother and cleaner experience than our previous stack - Overall rating: 5/5 - Reviewer: Bobby A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with NinjaOne has been very positive. Since moving over from Kaseya’s stack in February 2025, our team has had a much easier time managing devices, handling remote support, and staying on top of tickets and deployments. The platform feels modern, reliable, and much more user-friendly. It has helped make our support process more efficient, and it gives us better visibility into the endpoints we manage. There was a learning curve during the transition, but once we got comfortable with it, NinjaOne became a much better fit for how we work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about NinjaOne is how clean and easy it is to use compared to the Kaseya stack we moved from. We started using NinjaOne in February 2025, and the overall experience has been much smoother for our team. Remote access, ticket visibility, patching, and endpoint management are all easier to work with day to day. The interface is straightforward, and it does not feel like we have to fight the system just to get basic tasks done. Customer support has also been solid whenever we have needed help. #### Cons There are still a few areas where I think NinjaOne could improve. Some settings and workflows take a little time to get used to, especially when coming from a different stack like Kaseya. There are also a few reporting and automation features that I would like to see become more customizable. Nothing has been a major dealbreaker for us, but there is definitely room for continued improvement as the platform grows. #### Reasons for switching to NinjaOne We moved away from Kaseya due to some vendor complications. --- ### Ninja One - The Answer to MSP Issues - Overall rating: 5/5 - Reviewer: Bradley H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ninja has been the answer to all our problems as an MSP. Originally we went with Atera for our primary RMM software, however we found some certain core fundamental features to be extremely painful (Script running, Remote Access, Patching, reliability etc.) hence the decision to move. In comes Ninja. Ninja nails all the fundamentals perfectly, and then you get onto the more advanced features which are all thoughtful changes with MSP's pains are the forefront of their decisions. Every member of the team I've worked with have been golden too (Special shoutout to [sensitive content hidden] for managing our account!). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ninja has changed our business' ability to remotely support our clients with it's speed, reliability and functionalities. Ninja really focuses on the core functions of an RMM tools and has worked with care to perfect the day to day things, and as people in the MSP space know every second counts. On top of this, the account management from [sensitive content hidden] has been superb. She's made sure we have regular check ins on a consistent basis and has gone beyond the scope of an account manager many times by drilling further into our businesses success and offering advice and materials to further the growth of our business. All in all, a fantastic product with fantastic support to go along with it. #### Cons So far, I haven't found anything I dislike about the product majorly. A lot of the areas I may have difficulty with are merely just learning curves on my part. #### Reasons for switching to NinjaOne Atera failed to meet the minimum standards of what we expected from an RMM solution, and was convoluted unnecessarily at times. --- ### Best IT management system I have used - Overall rating: 5/5 - Reviewer: Will M. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The whole IT staff here loves NinjaOne. We have looked at and tested a few other management systems and we all agree this is the one #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros NinjaOne is a great IT management software. It has worked amazing sinced we deployed it. all the techs love it. #### Cons The UI seems a bit dated and could use a refresh but all and all it is not a big deal and still works great --- ### NinjaOne in Action: Strengths, Weaknesses, and Real-World Results - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, NinjaOne is a good product but has the potential to be better. Its fairly young product in design but should the team listen to feedback, it can be greatly improved. When I customized it for my organization at the time, I had it working closely to where I wanted it and I received great feedback for it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I loved that NinjaOne has both ticketing and RMM built into one product. It was very convenient to be assisting an end users and be able to remote into their device effortlessly from NinjaOne. Also, patch management and remote monitoring was a huge plus. #### Cons Because NinjaOne was so new, there were features that I was previously accustomed to in other pieces of software. One feature I used heavily was the round robin feature for ticketing. NinjaOne didn't utilize that as they relied on automation. #### Reasons for switching to NinjaOne The company made the switch because the product was old for them and they outgrew what it offered. --- ### Powerful RMM Platform with Excellent Remote Access and Automation Features - Overall rating: 5/5 - Reviewer: Josh D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with NinjaOne has been very positive. It strikes a good balance between functionality and ease of use, making it easy to manage devices, deploy changes and provide remote support from a single platform. The strong remote access tools, automation capabilities, alerting and responsive support make it a reliable solution for day-to-day IT operations. While some advanced features could be improved, it's one of the better RMM products I've worked with and is a platform I would happily continue using. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros : NinjaOne offers great value for money and has become one of the better RMM platforms I've used. We use it primarily for device monitoring and management, and it excels when it comes to remote access for both servers and end-user devices. The platform is easy to navigate, making day-to-day administration straightforward, even for larger environments. Deployment of scripts, automations and configuration changes is simple and can be done silently in the background, which saves a huge amount of time. Alerting is reliable and provides good visibility into issues before users report them. Ticket management is well integrated and helps keep support work organised, while customer support is generally very responsive and helpful when issues do arise. The platform also makes it easy to support clients remotely without needing multiple different tools. #### Cons While NinjaOne is easy to use, some areas can feel a little too simplified and lack the advanced functionality available in some competing RMM platforms. Certain reporting and customisation options could be more powerful, especially for organisations with complex requirements. Ticketing works well for general support but may not be as feature-rich as dedicated PSA solutions. The user interface is clean and easy to learn, but there are occasional areas where finding specific settings or generating detailed reports takes more effort than expected. #### Reasons for switching to NinjaOne Better RMM/remote connection solution in one. --- ### Excellent All-in-One IT Management Platform - Overall rating: 5/5 - Reviewer: Kian W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with NinjaOne has been excellent. It has improved visibility across devices, made remote access and patch management easier, and helped streamline support workflows. The platform feels dependable and well organized, and it has reduced the amount of manual work required to manage endpoints. I would recommend NinjaOne to teams looking for a strong, easy-to-use IT management solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros NinjaOne is easy to use, reliable, and makes endpoint management much more efficient. I like how simple it is to monitor devices, deploy updates, manage tickets, and provide remote support from one platform. The interface is clean, deployment is straightforward, and the automation tools save a lot of time. Customer support has also been responsive and helpful when needed. #### Cons There is not much to dislike, but some advanced features can take a little time to learn and configure properly. I would also like to see even more customization options for reporting and dashboards. Overall, these are minor issues compared to the value the platform provides. #### Reasons for switching to NinjaOne Errors with remote connections and missing a few essentials --- ### Ninja RMM for an MSP - Overall rating: 5/5 - Reviewer: Paul B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Really good and a massive improvement on our previous RMM platform we used to use, the reporting also gives us a deep insight to potential issues which allows us to be proactive and also creates sales opportunities #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros How efficient it is and the speed at which we can connect to end users, we can be connected to a device within seconds and this improves the overall end user experiance. #### Cons You have to click the prompt every time you connect to a remote session, other than that we have the very occasional issue where we need to restart the service. #### Reasons for switching to NinjaOne We had issues with Atera and Splashtop reliability --- ### Great RMM tool - Overall rating: 5/5 - Reviewer: Daniel S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Much less expensive than other RMMs for a great value. Makes deployment of almost any software a breeze with its file transfer scripts. #### Cons Truly the only downside to the remote access is that you can't pop out 2 windows for using 2 monitors #### Reasons for switching to NinjaOne More features that were easier to use. We were already moving here, AND it cost less --- ### Great up-and-coming RMM - Overall rating: 5/5 - Reviewer: Isaac G. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They provide an easy way for our outsourced IT department to handle tickets on our in-house machines. #### Cons NinjaOne is a bit expensive, and it's still lacking in some areas compared to other RMMs, but they update often. --- ### Powerful endpoint management Tool - Overall rating: 4/5 - Reviewer: Toms T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. NinjaOne has been a solid, time-saving tool for our team. Customer support is responsive when needed, and it handles routine monitoring and patching reliably. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros reliable remote access and quick deployment across endpoints. The interface is clean, easy to navigate, and makes daily endpoint management a breeze. #### Cons Pricing can be a bit steep for smaller setups, and ticket management could use a few more advanced customization options --- ### Automated Patch Management made easy - Overall rating: 5/5 - Reviewer: Shaun C. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. First Class! From the salesperson who originally set the account up to my account manager who regularly contacts me to check all is ok. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software makes patch management on computers and phones a breeze because its all automated. I just have to approve some optional installs and it goes ahead and installs them. #### Cons The only downside is that (at present) there is no way to populate a phones contacts list directly through NinjaOne. I have to email a VCF card to all users. However i have requested this as a future feature release. #### Reasons for switching to NinjaOne NinjaOne automatically applies patches and fixes --- ### Gr8 RMM solution - Overall rating: 4/5 - Reviewer: Andy H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good and its always reassuring when you see constant development of a product with many new features and fixes regularly being released. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Really easy setup configuration and use at great value. Its been such an easy switch from our previous system which has been great #### Cons Lack of AzureAD credential support is currently an issue but we are assured its being released soon. #### Reasons for choosing NinjaOne Simpler to use, mire recommendations from peers. #### Reasons for switching to NinjaOne Licence expiring and product no longer seemed be getting any development. --- ### Great overall - Overall rating: 5/5 - Reviewer: Linze T. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and has a very intuitive user interface with simple navigation which is useful for quick fixes. #### Cons There is a slight learning curve in setting up the device management profiles but once learned it is a powerful tool #### Reasons for switching to NinjaOne Better price and features were provided by NinjaOne --- ### Agile company with excellent RMM - Overall rating: 5/5 - Reviewer: Asher O. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Overall excellent experience. I can't recommend them enough. The people are great, support is knowledgeable and responsive. Software works well. Pricing is reasonable. They're continuing to add features and communicate with its partners. They really seem to have it together. Onboarding was a breeze. Their documentation is extensive and many of the articles include explainer videos. Easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The people at NinjaOne are great. They're big enough where they have the benefits of a large organizations, but small enough where I feel like I have fast, personalized support. Everyone from the initial salesperson to account manager and technicians have been very professional and responsive. Their software just works. I rarely have issues with the managed agents. If I ever have a question, their support gets back to me the same day, sometimes the same hour. Very impressive! #### Cons I'm hard-pressed to say anything bad, as nearly everything is great. There are a few minor improvements that could be made, but more of a nice-to-have than a need. Even so, what I love is that they have a publicly visible product roadmap so you can see what's coming next. #### Reasons for choosing NinjaOne Reviews, features, all-in-one system, reliability, pricing, friendly people that are easy to work with. --- ### Great RMM with additional capabilities continuously added - Great price! - Overall rating: 5/5 - Reviewer: Jessica B. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's extremely easy to implement. Lots of built-in tools not included with other providers on the market. #### Cons Nothing - usually there is something, but I have no cons. #### Reasons for choosing NinjaOne Combination of things: Price, implementation time, and their sales/tech team! #### Reasons for switching to NinjaOne Tools, ease of access, low overhead. Every conversation I have had with sales included their various members of their tech team. Extremely knowledgeable & not pushy at all. Last provider was extremely annoying when it came to asking about new licenses, tools, updates, etc. Their web portal was outdated and was a convoluted UI. A member of their sales team was EXTREMELY PUSHY & RUDE! Did not want to take no for an answer & couldn't possibly comprehend my lack of time for their sales calls. I am much happier with NINJA - SO GLAD I MADE THE SWITCH!! --- ### A solid, simple, modern RMM solution - Overall rating: 5/5 - Reviewer: Eliot F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered It's simple and doesn't represent a huge investment of time, which when you have a lot on your plate is optimal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful! #### Cons Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up. #### Reasons for choosing NinjaOne NinjaOne is month to month. We could have gotten a slightly cheaper rate with N-central, but then we'd be locked into a contract. For us, it's worth it to pay a little more to not suffer vendor lock-in. #### Reasons for switching to NinjaOne LogMeIn Central was not super pleasant to use and not nearly as feature complete as NinjaOne. --- ### Excellent RMM software, highly recommended. - Overall rating: 5/5 - Reviewer: Nick R. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Our overall experience of NinjaRMM is massively positive. The platform has enabled us as an MSP to fully manage all our clients patching and asset management needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent portal interface, that is so clear and concise for everyone to use. The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to. #### Cons Nothing, the platform works so much better than the RMM software we replaced. #### Reasons for choosing NinjaOne The pricing structure and overall usability was light years ahead of any other vendors offerings. The presales technical information was excellent. #### Reasons for switching to NinjaOne Costs of SolarWinds was expensive. The portal layout and design of SolarWinds was clunky and not intuitive to use. NinjaRMM's simple cost brackets and online portal are lightyears ahead of SolarWinds and other RMM platforms. --- ### Powerful, Simple, and Reliable RMM with Excellent Remote Access - Overall rating: 5/5 - Reviewer: Tou M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, NinjaOne is a highly capable and user-friendly RMM platform that strikes a strong balance between simplicity and performance. It excels in core areas like ease of deployment, intuitive interface design, reliable automation, and responsive customer support. These strengths make it especially appealing for IT teams looking to streamline operations without dealing with overly complex systems. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the standout strengths of NinjaOne is its simplicity combined with powerful functionality. The platform is incredibly easy to deploy and manage, making it accessible even for teams without deep RMM experience. The user interface is clean, intuitive, and responsive, which significantly reduces the learning curve and allows technicians to become productive quickly. remote access is one of its strongest and most practical features, especially for IT teams managing distributed users or multiple endpoints. The platform provides fast, reliable connections that allow technicians to troubleshoot issues in real time without needing to be physically present. Many users highlight how smooth and responsive the remote sessions are, which makes day-to-day support significantly more efficient. #### Cons While NinjaOne is a strong platform overall, there are a few areas where it can fall short. One of the most common drawbacks is its reporting capabilities. Although the built-in reports cover basic needs, they can feel somewhat limited in customization and depth, especially for organizations that require highly detailed or client-facing reports. --- ### Reliable RMM Platform with well-researched design in mind - Overall rating: 4/5 - Reviewer: Gustavo P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered NinjaOne is an excellent choice for IT departments and MSPs seeking a reliable, easy-to-use RMM solution that delivers strong automation and exceptional support. It’s a tool that continues to evolve with user feedback, making it a solid long-term investment for efficient endpoint management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Outstanding and responsive customer support Clean, easy-to-navigate interface Strong automation and patch management tools Transparent pricing with great ROI Reliable alerting and reporting capabilities #### Cons Ticketing module lacks some depth compared to full PSA systems Occasional lag in the web interface during high workloads Limited native Linux support (still improving) --- ### Positive experience with NinjaOne - Overall rating: 5/5 - Reviewer: Azamat N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with NinjaOne has been positive. The platform is intuitive, reliable, and streamlines device management, monitoring, and patching in a way that saves significant time. It’s efficient, easy to navigate, and backed by responsive support when needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Its intuitive interface and ease of use, which makes managing endpoints and tickets very efficient. The automation and remote monitoring tools save a significant amount of time, allowing issues to be resolved proactively before they become bigger problems. #### Cons What I liked least about NinjaOne is that the setup and customization can take some time for new users. However, once configured, the platform runs smoothly and delivers strong value, so the initial learning curve is worth it. --- ### Ninja is number One - Overall rating: 5/5 - Reviewer: Anthony C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This is a reliable and highly beneficial resource. Support is readily available when needed but rarely is necessary. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our company operates on NinjaOne, which provides valuable intelligence and tools. The thinks it allows us to do remotely for endpoints is amazing! #### Cons We anticipate the integration of additional platforms that we utilize. Really not much we do not love. --- ### Fast and reliable IT management - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a powerful, modern RMM tool. It has significantly improved our team's efficiency by automating routine maintenance and remote support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The interface is very fast and easy to navigate. It allows me to manage and monitor all my endpoints from a single, clean dashboard without any lag. #### Cons The reporting tools can be a bit limited for complex needs. I wish there were more built-in templates to customize data for my clients. --- ### Efficient and User-Friendly IT Management Tool - Overall rating: 4/5 - Reviewer: Heldor G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. After the initial confusion with the pricing, managing and monitoring with NinjaOne has been very nice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It has amazing automation features with a very user-friendly interface, making remote monitoring and management easy. #### Cons The pricing structure can be confusing, and some advanced reporting features could be more customizable. --- ### Great RMM Tool - Overall rating: 5/5 - Reviewer: Tim W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros great tool for remote management and install #### Cons scripts sometimes break, searching devices can be annoying --- ### Good With Caveats - Overall rating: 4/5 - Reviewer: Aiden A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Relatively expensive, especially for a small team. This seems to kind of conflict with the actual use case of ninja one, for small to medium teams. That being said, setting up management devices is extremely straight forward and saved a lot of time. #### Cons It is good at what it is good at, advanced features for automation and analytics is really difficult to properly accomplish. The learning curve is exponential, starting out simple. ## More reviews [Next reviews](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/?page=2) --- NinjaOne Reviews, Pros and Cons - 2026 Software Advice