Ratings & Reviews

Overall Rating

4.48 / 5 (4,698)

4.71 / 5 (511)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

March 30, 2020

March 29, 2020

Pros/Cons

  • Pros

  • Awesome Software I use it all the time. It is great!

  • It's easy to use and it works most of the time.

  • Cons

  • While the sound quality is good, it can be hard to hear clearly when a few people are talking at the same time on the other line.

  • It might be a little bit confusing at the beginning due to the interface and the way of connecting to the meeting rooms using a numeric code, but then it is easy to use.

  • Pros

  • I love the functionality of this. It made my job as a chat customer service agent so much easier!

  • My favorite part is the easy-to-access chat history. It's very well laid out, and it's nice to be able to find previous conversations through the search bar.

  • Cons

  • We had some trouble with the branding on the widget, but achieved to replace it and customized it to match our design.

  • I found the software is a bit dated, and required some round-about measures to do what I want, however it's very stable, and fulfills my needs.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots