Overall I have really liked working with CloudRadial. I really enjoy working with the support teams and being able to solve internal and external business issues easily and quickly.

I like how easy it is for your end user to navigate and enter their tickets. They can also view knowledge base articles provided for their company so that they can take care of issues themselves.

Syncing features sometimes lag resulting in having to schedule myself to revisit issues from the previous day after syncing has occurred.

This sets the expectations with the client and helps us schedule ahead so we are consistently hitting our schedules and budgets.

I love the ticket management and integration with PSAs. I also like how customizable the forms are to assist users with submitting tickets.

We love the interaction we have gotten from CloudRadial support and the benefits to our clients.

A great piece of software with room for improvement.

Having to manage the counts of data agents vs the count of computers in my manage account is annoying but I will live with it.

Great team at CR and they are eager to release updates based on user feedback. The tool has really delivered significant value to our clients and key contacts.

Overall experience has been fantastic. The support team is very responsive and helpful.

Their team is amazing to work with and we enjoy this product very much. It is a big part of our overall business strategy.

The only dislike with the tool is the user interface and the learning curve.

Administration of the various systems is one of my biggest pain points.

Worth every penny - but have the time to devote to a proper deployment.

I like alot of the automation features and the how you can customize alot.

As an administrator and implementer, the setup is very confusing, takes a long time to adjust to the learning curve, and the lack of Project features to show clients is very disappointing.

I moved from a big competitor and it was the best choice we made. I've checked out a few of the main competitors when I moved and CloudRadial was the easy choice.

We quickly discovered that Cloud Radial was the best closing tool we had in our Sales Pitch.

I really like the ease-of-use for the end user. Also publishing and managing content is a nice and easy to understand system for multiple people to be involved with.

Updating the data-collecter can a bit of a pain.

I love the ability CloudRadial gives us as an MSP and feel it has elevated our abilities to make our help desk world class.

The end user experience in CloudRadial is amazing, it has a lot of robust data and features at your fingertips.

Our clients love the visibility the product provides, and the ease of use to have and manage their own internal company portal. We absolutely love Cloud Radial.

This product has given us a competitive advantage against others and is an amazing sales tool, training portal, reporting dashboard, support tool and account management tool.

It's hard to setup and not that straight forward when managing content packages.

Easy to use and deploy, CloudRadial gives us the ability to service our clients when, where, and how they need it.

You can see that they love the product and are there to help. We moved from a competitor who was mostly coasting.

Our team likes the interface and client controls that we can provide directly to our customers.

Integration was easy with our existing Kaseya software.

LabelVision is very helpful. Like the by state summary of what is required as that is helpful.

I'm trying to avoid spending my time on state reporting.

Overall great product and would recommend for compliance teams, specifically in the alcohol industry.

As a small winery the auto filing feature for monthly tax remittance is worth every penny.

Saves our team hours of work each month. Great analytics and amazing customer service.

I've been using Ship Compliant for over 10 years and love its overall ease of use.

Site can be confusing at time due to the multiple ways to reach the same piece of information.

I like that everything is all in one place, all orders are kept track of. All licensing is kept track of.

Used to be ease of use and the great customer service we used to receive.

It is not always obvious what the problem is when something doesn't work.

Lack of knowledge yesterday. Tried to find out info online where the big tab was for tour of auto file and an error message came up.

So easy to use and the customer service is outstanding.

I love that ShipCompliant interfaces with our CRM and our shipping partner, makes my life so much easier.

Great platform to track active permits and renewals. Streamlines state brand registrations very effectively.

ShipCompliant integrates well with my e-commerce. ShipCompliant makes this job fun because  I can get the reports filed fast.

US Dollar

CloudRadial is an IT client portal designed to help managed service providers (MSPs) streamline service desks to deliver new tools that optimize end-user productivity. Key features include dynamic forms, service catalog, CSAT, chat integrations, vCIO planner, warranty reporting, integrated learning management, network reporting, policy management, breach reporting and company directory. 

Support teams using CloudRadial can create support PINs to verify users, stay up-to-date with client satisfaction through integrated CSAT, automatically add new PSA contacts and ensure best practices by attaching preset ticket status, priority, or type and PSA tasks and checklists to tickets. Additionally, the platform enables managers to create integrated services by working with clients through tickets, knowledge base articles, ticket workflows, training and more.   

LongDescription

Forecasting

Document Storage

IT Asset Management

Templates

Workflow Configuration

Ad hoc Reporting

Knowledge Management

Categorization/Grouping

Public Dashboards

Scheduled/Automated Reports

Automated Routing

Content Library

Data Import/Export

Self Service Portal

Private Dashboards

Content Management

Sales Reports

Service Reporting

Service Catalog

Scorecards

Data Connectors

Catalog Creation

Ticket Management

Customization

Alerts/Notifications

Knowledge Base Management

Network Monitoring

Data Visualization

Localization Automation

Macros/Templated Responses

Interaction Tracking

Customizable Branding

Reporting/Analytics

Widgets

Single Page View

Customizable Dashboard

Financial Reporting

Search/Filter

Support Ticket Management

Real Time Analytics

Customizable Reports

Data Synchronization

Scheduling

Help Desk Management

Server Monitoring

Compliance Management

Performance Metrics

Real-Time Updates

Reporting & Statistics

Service Level Agreement (SLA) Management

Remote Access/Control

Summary Reports

IT Asset Tracking

Third-Party Integrations

Inventory Management

Role-Based Permissions

Issue Management

Incident Management

Remote Monitoring & Management

Backup and Recovery

Tiered pricing based on how many users are synced from your PSA

Email/Help Desk

Knowledge Base

2-10

11-50

51-200

201-500

501-1000

CloudRadial

In Person

Live Online

Webinars

Documentation

Videos

ShipCompliant is a cloud-based compliance and distribution management platform that provides various solutions for breweries, wineries, distilleries, importers and retailers. Key features include registration management, delivery experience, license renewals, tax rates monitoring, reporting and compliance checks.


ShipCompliant helps increase accuracy, automate workflows and gain real-time updates on markets by streamlining all processes with a centralized platform.


Its solution, ShipCompliant Market Ready, enables importers and sellers to optimize costs by maintaining compliance across operations and distributing products. Its LabelVision service further allows brands to search for labels, which are pre-approved by Certificate of Label Approval (COLA) and Alcohol and Tobacco Tax and Trade Bureau (TTB).


ShipCompliant allows integration with third-party software such as Chatterbox and CRU, Aero Packing, Amedeo Fulfillment and FedEx, among others. It also manages compliance across all direct-to-consumer sales transactions. Support is extended via phone and email and pricing is available on request.



CloudRadial vs ShipCompliant

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