UI is great and this products gets my clients doing half the heavy lifting by making it EASY to seamlessly share my promotions with their friends and family .

This product really does have all the bells and whistles I need to reach my customers across several major touchpoints.

This is a great feature! I wish I knew how to use it better because with the little bit I know, it really seems to work.

I love how simple it is to put together an email or SMS to my clients. Their customer support is top notch, and they're easy to work with and sync up with my current client retention software! Also, we went from having just a handful of Google reviews to HUNDREDS, thanks to the automated prompts our clients receive!

I wish I could send out a text instantly to ALL of our clients, instead of rolling it out 100 texts per hour -- sometimes I have info I need to send out immediately rather than have a slow burn. Also, the email newsletter format feels clunky and needs some updates.

The people in the business are the worst problem with this company. They guarantee you a certain amount of revenue within 30 days, but when they don't deliver, they argue and gaslight continuously. It took us threatening a legal suit to get our refund and we have cut ties with them completely.

Automations were good when they worked, but they didn't work well and it was not intuitive

The software was clunky and hard to navigate.

The tech support is on point, and fast on the replies. The system is user-friendly for both sides, gives some freedom of time since we can create campaigns ahead of time. I would say is a budget-friendly way to do marketing for a small business.

my only cons would be the system doesn't integrate with my current booking software. Creating tracking somewhat manual.

Awesome

Integration with shopify and calendly. Ease of use. Availability of support and agency services.

Was hard to find in my search for small business referral programs.

I am really enjoying my experience

Easy to use and customer support is great.

A phone app would be nice to maneuver dashboard on the go

Customer support is #1. They listen to your needs and are not scripted. Staff loves what they do and eager to help others and it shows. Also the automation is bar none so far. I've been able to reduce my staff needs drastically in an inflated economy while getting twice as much done.

I think it could use some more integrations with Zapier. For instance, when applying a label through an automation, there is no option to remove any past labels to prevent the customer's information from getting too cluttered as they move through the CRM system.

What I see so far I am excited and I am already beginning to see a possible return on my investment since I launched today

What I like most is the automation and that it helps me simplify my processes and create customer retention, automatic feedback and referrals.

I would love to see it fully link to MassageBook so that it will automatically update new clients and I do not have to add them manually to Refferizer

I wasn't sure at first, but after the first month it was clear it was worth is and definitely will keep using into the future! Would like more help understanding all of the features.

It has grown my business getting back older customers, as well as rewarding current customers, and growing my google reviews which is gold for a business. the staff is amazing and my onboarding specialist, [sensitive content hidden] is so patient and goes above and beyond to help me succeed and do things right! Would highly recommend.

I just feel a little bogged down with all aspects of my business, it seems there are features I still don't understand and could use more training with.

Excellent customer service

We just started with referrizer and the roll out has been fanatastic

Sales call was too long and scripted. The product is good but the sales team can do more listening.

The text marketing is an absolute need for my business. Many people don't read emails anymore or they read on their phone. If I send texts with necessary info then people are more likely to see the info without having to sift thru emails. Also the rewards tracking is very important in keeping my existing clients satisfied. I also like the tracking number and how it gives leads and allows people to call my "studio" but still just have it call my cell phone. The review management system is actually very helpful to my business too and many people find us simply because of all the reviews we have.

The email with referrizer is not as user friendly or fancy as other email systems that i current use and so I have never used it. I only ever use text campaigns. Also contact management is not as intuitive or useful. You can't merge clients if they sign in thru different mechanisms. I have also never been able to partner with any other business so I have never found that aspect very useful.

We have been very happy with them. I don't think the reviews come in as much as they did when we had other companies we worked with but we get other great features with this product all in one place.

We love all the features Referrizer offers in one place! The texting is easy to use, the mass emails and texts are as well, contacts all in one spot and review

The cost can be very difficult each month and checking in contacts that don't always come into our building to connect to our wifi is also difficult. If we don't check them in then they don't get the texts to ask for a review.

My over all experience with Refferrizer has been wonderful. The customer support has been great. The onboarding was smooth and helpful (Thanks [SENSITIVE CONTENT HIDDEN]) and the results have been terrific.

What I like most is the coaching help from [SENSITIVE CONTENT HIDDEN] to get onboarded and make sure I am leveraging the system. That coaching is what has assured that the system is getting me what I wanted for mu business. I also love how easy it is to connect with past customers and leads and get actual conversions from them. In about a month I have had 21 past customers or leads purchase summer camps and I have 32 more pending that I have connected with already. The Loyalty program is great for my current customers. Since I started using it, I have seen increased sales from current customers. The best part is it has been so easy, it does almost all the work for you!

I would love to have the ability to sorry my contact by zip code since I have multiple territories under my franchise. This would help me target customers in specific areas.

Extremely helpful for quick coorespondents with clients and staff. The loyalty program is very helpful also, our clients love building up their points. Great program overall!

How user friendly it is. I find it very easy to troubleshoot problems with out having to reach out to the support team.

Not really anything. I would like for more options for mass emailing so I can shed constant contact.

I like that Referrizer was able to install the widget on our website. We've had several people respond to our special offer stated on the pop-up. Referrizer has been great in scheduling several one-on-one Zoom sessions to discuss how I can use the software more effectively. Another great feature is the ability to do a themed campaign at special holidays such as Valentine's Day, St. Patrick's day and so on. The support people at Referrizer are always friendly and willing to help ... love that!!

The software is relatively easy to use and it includes features that are very helpful for marketing the services we offer and keeping track of both new and existing clients. I also like that we are not bombarded with extra features that are not useful for our particular business.

Nothing I dislike yet. I've been using the software for only a short period.

we love referrizer and so glad we made the move

I couldn't believe how easy and quickly reviews started coming in and it has really impacted our SEO on google. We are excited about everything this product can do. From reviews to referrals to loyalty programs and all of our email and text campaigns all in one

some things are a little clunky but hoping as I use the product more it becomes easier to navigate.

outstanding!

the automation and ease of use. Great value

nothing that I can think of. The software is very intuitive