It has been very helpful with our communications campaing for eToro.

Customer Services is incredibly good, always available and following-up. Also, its capacity of creating reports and providing quantitative results is key to my activity.

It needs to figure out how to get paywalled media content, it is highly important. Algo, programming can become an issue, it has a long learning process to set up all parameters.

First of all the team is INCREDIBLE. My account manager is responsive, took the time to understand my business and needs, and is always pushing things my way. We continually have brainstorming sessions where they walk through features, but more importantly, how I can implement them to achieve my goals. The product is straightforward and packs a lot of punch. I am sure I am only scraping the surface on what it can do. Their ability to train the AI on your company, competitors or prospects is incredibly useful! Again, no complex Boolean strings and less chaff in the coverage results!

Simple and straightforward. I loved TrendKite and was going to go down that route but the AI capabilities to be able to cut through the noise easier with no long Boolean strings (I had a growing document with Boolean strings to cut through the noise for TK).

Definitely would LOVE to be able to drill down into coverage by individual journalist to be able to use data to better analyze who covers a certain topic or competitor. I've used this feature in another platform which helped prioritize outreach based on facts not just your gut or a bio.

The biggest problem was that Signal AI couldn't filter out irrelevant coverage from other parts of the world.

We didn't specify our media monitoring properly. Signal AI didn't work for us but might for others.

A little 'busy' but otherwise functional.

Very high - being able to directly compare competitor SOV (at a macro and micro level) is excellent.

The speed of search is unlike previous tools utilised by the team. Particularly impressed with being able to tweak searches almost instantaneously to match new parameters.

As always intergration does take time. Would like to see an easier way to combine over 10 searches for brands that have multiple products/sub brands.

Signal is an excellent way of monitoring mentions in the press of our company, key stakeholders, the companies we invest in, and our competitors.

The service has always been very good, which has allowed me to request/instruct new searches and refine them, via live chat or email rather than getting stuck myself.

Some media is missed. I would like even better coverage.

Prior to using Signal, our reporting process was long and often inaccurate. Signal's platform helps us quickly report out to clients and have confidence in our real time monitoring.

Signal is easy to use and provides us with valuable data. Their customer support team is outstanding and always quickly helps with any problems we encounter.

Sometimes there are publications that we need to track for clients that aren't in Signal, but all we have to do is tell our CSM and they are usually added to the database.

Positive experience, support staff are really helpful and always answer my questions in a timely fashion.

I love that it includes broadcast and media, often media listening tools are too focussed on social media.

I wish there were more cuts of data that could be created, such as share of voice, online behaviors and easier ways to build queries

Signal provides me with the ability to monitor all mentions of my company in real time, which is key for a media relations professional in keeping on top of coverage in order to report to senior management and other stakeholders.

Ability to customise reports could be improved; although it's difficult to search by topics rather than key words, sometimes key word searches lead to too many false positives.

Easy to use. Great customer support and constant improvements being implemented.

It gives a lot of options for searching, curation, monitoring etc.

Could be overwhelming at the beginning. Maybe there should be some training videos available for everyone.

Overall very satisfactory.

Signal's reach and ability to flag up coverage is impressive. You can stay very simple or be more complex with the filters you set for your searches. The bulletin feature is very helpful to stay on top of coverage as it comes out.

It is not perfect, but what is? Certain relevant articles will be missed and certain irrelevant articles will be flagged. But considering Signal is scouring the whole internet, I'd say we can cut it some slack.

Really impressed. The customer service is very responsive for any of my needs, both on the chat in the platform and via email. I also appreciate the webinars they hold for getting additional value out of the platform. The staff all seem really engaged and genuinely happy to help.

Quick to install and understand. I was able to use it from day one.

Nothing as yet - not come across any features I am not happy with. Only criticism if at all, is the ability to only hold 18 months worth of coverage.

Signal Media really makes my job easier on a day-to-day basis. It's real-time, which is crucial in the ever-evolving media field. It provides a great wealth of information and helps you stay up to date.

Sometimes I find the publications a bit limiting - not in a matter of quantity but quality. Some of the larger publication who I typically rely on for news are not included in the database, which I find a little odd

Signal is an excellent way of monitoring mentions in the press of our company, key stakeholders, the companies we invest in, and our competitors.

Excellent customer service that is available at all times and that follows up. Its ability to produce reports and deliver numerical findings is also essential to my activity. Signal is simple for me to utilise. I enjoy the format and the reports that are generated as a result.

Nothing as of yet; I haven't encountered any features I don't like. The main drawback, if any, is that you can only store 18 months' worth of coverage.

Very good I can see how important it is

I use it for coverage reports and new bulletins which are essential for my work.

It took a while for me to pick up I don't like when you click on an article you can't go back to your original search

My experience with Signal AI it’s been absolutely fantastic.

Being able to set up alerts and monitor for the news I that I am looking for is an absolute game changer. Signal AI helps me stay in the know and as a result helps keep my clients happy

There are still things to work on in terms of filtering out what you don’t want to see but there is only so much you can do about that.

Good for daily use. Helpful

Quick links. Straight forward to access. The alerts are very easy to navigate.

Sometimes loses log in details. Not all articles covered as good as good be.

I generally satisfied with functionalities, also adding very helpful customer support.

We mostly enjoyed the feature of smart media filtering which led our team to gain precious time and quantity. Moreover, the software provides detailed reports based on machine learning and visualization charts to provide insight statistics.

I have not discovered such disadvantages compared to the business interest of Signal Media, yet I would love to see the availability of the product extended to mobile devices.

- Has ease of use - It has great information - Empowerment of high growth - massive view - Machine learning to allow people to explore the media of the world in real time - Excellent analysis of topics and clients - Reports from the application

- They do not have important publications as part of their standard coverage - Its monitoring capacity is not very reliable

I could start my research tasks immediately using the simple search functionality.

Some controls seemed contra-intuitive, but this could probably be overcome with learning.

I enjoy the alerts and the dashboard so that I can just go into the app rather than sifting through emails

Sometimes its hard to find topics/companies with common names

I use signal to produce a daily Media report. It is functional for that purpose.

I find Signal easy to use. I like the format and the resultant reports that are produced.

There are sometimes glitches which I feel could be avoided - especially if another user is in the same data as you.

Fabulous. The fact I can keep our board up to date with coverage in real time if required is amazing.

The fact that you can customise almost every aspect of your search and reporting requirements.

It can take a bit of time to understand the more complex functionalities.